User Reviews for Renaissance Asheville

Research User Reviews for Renaissance Asheville (1-20 of 691)

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Dec 3, 2009 by George from St Francisville,LA
Overall Rating: 8

• The hotel was very clean and the staff were friendly and helpful. The location was perfect to see downtown Asheville.

“Great location that was centrally located in downtown Asheville. The staff are super friendly and always helpful. We enjoyed our quick stay.”

Nov 23, 2009 by Jack from Lawrenceville,GA
Overall Rating: 8

• Walking distance to downtown shopping and restaurants.
• No free wireless internet. Come on, Marriott, get with the times!

“Great downtown Asheville location. I love to walk in Asheville and it was nice not to have to drive. There were several events at the hotel during my stay so parking was at a premium. Hotel guests should be guaranteed a parking space. I refused to pay for internet access at $10 per day.”

Oct 15, 2009 by Gregg from Hinsdale,IL
Overall Rating: 9

• Comfortable beds.
• WiFi should be free in a hotel of this calibre.

“Overall this is a very nice hotel, rooms are comfortable, although a bit cramped.”

Oct 11, 2009 by David from Arlinton,VA
Overall Rating: 9

• Great location, rooms, service and Priceline price.

“I travel frequently and I was impressed with this hotel. A feature I have not seen elsewhere was that at the front desk they had printed instructions as to how to get to the main local attractions in Asheville (Baltimore, etc.) This was very helpful for an out-of-towner.”

Sep 18, 2009 by Karen from Asheboro,NC
Overall Rating: 8

• Bed comfort.
• Air conditioner was too loud.

“Hotel was fine. No issues except for the noise due to the air conditioner.”

Sep 9, 2009 by Sharon from Honaker,VA
Overall Rating: 3

• Bedding was OK.
• Room very small, unable to go into the bathroom without hitting the commode.

“Not like a 4 star Hotel room and bathroom very small ice machine broken, very thin walls heard everything.”

Sep 3, 2009 by Erik from Nashville,TN
Overall Rating: 9

• Great and
  central location.
• Small bathrooms.

“Clean, modern and
centrally located hotel.”

Aug 27, 2009 by Kristi from Kodak,TN
Overall Rating: 8

• The lady at the front desk was very helpful finding us directions to a certain movie theater she was not familiar with.
• There was a tiny bit of mold in the shower and the pillows were not full enough for my taste.

“Very convenient, attractive rooms, very quiet, great staff that was helpful, overall great experience.”

Aug 27, 2009 by Roberta from Raleigh,NC
Overall Rating: 9

• CLEAN and friendly, helpful employees
• the A/C was so noisy when it was on.

“It was the first time in the area, so we didn't know the roads, etc. The hotel was easy to get to after getting off the superhighway.The staff was very helpful and very friendly. Rooms were CLEAN! and well appointed. Mattresses were very comfortable to sleep on. And, I didn't even use my travel pillow...I used their pillow!”

Aug 26, 2009 by Nick from Charlotte,NC
Overall Rating: 10

• high rise hotel nice room with good views and good location
• nothing

“Everything was as good as expected from a 31/2 star hotel and has been consistently that way evry time we stayed there. First rate.”

Aug 22, 2009 by Debra from Rocky River,OH
Overall Rating: 8

• Convenient location and a modern, clean room.
• Fitted sheets kept coming off the bed, no free WiFi.

“Nice, clean hotel with modern furnishings and look. Room looked upscale (granite look bath counter, nice color on walls, dark wood) even though small. Did have a hairdryer hanging in the closet (one reviewer noted no hairdryer). Very few amenities in bathroom (no shower cap) but did have Aveda. Nice coffee/tea tray. Was disappointed that WiFi was so expensive and the county free WiFi didn't extend to hotel zone. Walked to downtown restaurants, so great location.”

Aug 20, 2009 by Scott from Memphis,TN
Overall Rating: 9

• Great location, informative desk staff.
• Outside of building needs update.

“Very good experience.”

Aug 14, 2009 by Karolyn from Cincinnati,OH
Overall Rating: 10

• The staff : very professional and helpful.
• Pool and hot tub had far too much chemical (chlorine) in it.

“This hotel was what one would expect from this chain. It was clean, staff were friendly and helpful. They were cleaning constantly and seemed to enjoy working. We were always greated with a hello and a smile. A bowl of fresh apples were provided at the front desk, nice touch.”

Jul 21, 2009 by Karen from Ambler,PA
Overall Rating: 9

• The bed was very comfortable.
• The carpet (color/design).

“The Renaissance Asheville was conveniently located and the staff was very accommodating. The outdoor patio was a great place to relax and do work on my computer (it even had outlets). The room was a bit smaller than I expected, but very comfortable. It also had Starbucks coffee to brew!”

Jul 13, 2009 by Jill from Cary,NC
Overall Rating: 9

• Very clean.
• The HBO did not work.

“Very clean, friendly staff, the rooms were very inviting.”

Jun 7, 2009 by Anuj from Powder Springs,GA
Overall Rating: 9

“Hotel was conveniently located in downtown Asheville. Room was very nicely decorated and cleanly.”

Jun 4, 2009 by Julie from Gainesville,GA
Overall Rating: 10

• Clean and contemporary.
• Close to downtown area.

“Very clean, nice and helpful staff and beds were very comfortable.”

May 26, 2009 by from Monroe,GA
Overall Rating: 10

• Location, decor, and service.
• Hotel restaurant is too expensive.

“Very nice, safe, and clean.”

Jan 23, 2009 by Phillip from Winston Salem,NC
Overall Rating: 1

• Horrible and rude staff.

“The service was horrible. The management was rude and I have never been treated like this before. There are much better hotels in the area that offer better service and who are more courteous.”

Jan 8, 2009 by Erin from Charleston,RI
Overall Rating: 7

• Great location and friendly staff!
• The hotel was out of shampoo, we only had one coffee cup, it was just a little sloppy.

“Great for a brief stay. Very close to downtown. Comfortable.”

Dec 23, 2008 by Angela from Blountville,TN
Overall Rating: 5

• Location.
• Hotel front office staff was not very friendly.

“This hotel is in an excellant location if you want to walk to downtown Asheville events. However our room was beside the elevator and it keep us awake all night. When I mentioned this to the front desk at checkout they were very nonchalant. Said next time request a room that was not beside elevator.”

Dec 21, 2008 by Mark from Temecula,CA
Overall Rating: 10

• It was our 25th anniversary, the hotel upgraded our room and left Strawberries and Champagne in our room, very nice, unexpected surprise!

“Overall , a very pleasant stay, close to shopping and dining, very hospitable staff.”

Nov 30, 2008 by Tracey from Knoxville,TN
Overall Rating: 9

• Fantastic beds, bedding and work space.

“This is a great location to spend an evening in Asheville and the hotel is very luxurious (e.g., the bedding, amenities, etc.). I loved that the complimentary coffee was Starbucks in the rooms and there were plenty of creamers (vs. packages of stale powdered creamer). It may seem like a small thing but it makes a big difference!”

Nov 30, 2008 by Alicia from Tucker,GA
Overall Rating: 9

• Location and the pool.

“Great time - Kids loved the pool. Beds were super comfy and the location is great. You can walk to town and restaurants. I will stay here again.”

Nov 5, 2008 by Ishia
Overall Rating: 10

• The bed.
• Bathroom was small.

“This hotel was very nice. The rooms were very nice and the staff was very friendly. The only things that I did not like were the fact that if you wanted to use the internet in the hotel, it cost $9.95 per day. Also, the bathrooms were very small. Also, the front parking lot was very small, so you had to use the back parking lot which to me was not good because the area did not have a lot of light.”

Nov 5, 2008 by Lynn Janson
Overall Rating: 9

• Convenient to Biltmore, hiking and restaurants.
• Bathroom tub could've been cleaner.

“Hope to stay at the Renaissance again when we go back to Asheville.”

Oct 31, 2008 by Sarah
Overall Rating: 7

• Great location!
• One of the front desk staff members was condescending about the availability of affordable dinner options in downtown Asheville.

“This hotel is close to a lot of restaurants downtown and is also convenient to the interstate. The room was large and comfortable. The fitness center was also pretty big for a hotel and I enjoyed using it. My only complaint was that there was one woman at the front desk who was somewhat insulting when I asked about dinner options for the first night. I am a single woman traveling alone and sometimes have difficulty with this so I wasn't surprised, but I had seen another staff member help out an older couple with a similar question and she didn't have the same attitude. Other than that the staff was friendly and helpful.”

Oct 30, 2008 by jason
Overall Rating: 9

• Easy walk to downtown are, very friendly.
• Rooms could be bigger, lots of furniture.

“We had a great time and would stay there again it the future if the price was right but not for their regular prices.”

Oct 30, 2008 by Kendra
Overall Rating: 9

• Elegance, great breakfast, nice exercise facility.
• Breakfast was a little pricy.

“Nice hotel, loved the pool/exercise facility.”

Oct 28, 2008 by Liz
Overall Rating: 8

• The staff were very responsive.
• My toilet flooded the bathroom.

“After the toilet flooded the bathroom, the staff were quick to respond. Someone was in the room within minutes. When I went down for breakfast and the staff realized why, they comped my breakfast. I was then given another room.”

Oct 21, 2008 by Tim
Overall Rating: 8

• Walking distance to most, everything in downtown.

“Very nice, convenient hotel with small rooms.”

Oct 21, 2008 by Isabela
Overall Rating: 5

• There was music till 2:00 in the morning keeping us up.

“The hotel was ok, but there was loud music coming from the street till 2:00 in the morning keeping us awake. And, also, the air coditioning wasn't working properly, making a lot of noises. We were going to stay there for two nights and stayed only for one because of these.”

Oct 20, 2008 by Michelle
Overall Rating: 9

• The Renaissance was convenient to downtown restaurants and freeways.
• Parking was limited and there are no windows that open for air.

“The hotel was easy to find, near freeways and restaurants. It was exceptionally clean and had amenities we liked, i.e., heated pool, guest laundry, concierge to purchase tickets. The staff was so very helpful and always polite. The food in the Orchard Restaurant was okay. Dinner (sandwiches) took a long time after ordering; prices seemed on the high side for dinners. The business center offered secured computer access, but at $5.95 for 15 minutes. There was a computer available to print boarding passes. Internet access was $9.95 for 24 hrs, comparable to other hotels. Movies varied, but averaged around $10.95 for in room. HD TV's were very nice. Parking was difficult in that there were a number of conferences being held at the hotel and spaces were at a premium. Rooms are air-conditioned as there are no windows that open - a draw back if you like fresh air to sleep. All in all though, the hotel was very nice. Recommended!”

Oct 9, 2008 by Al
Overall Rating: 10

• The only real 3 star in Asheville and it really should be a 4 in my opinion.

“The Rennaisance in Asheville is the place to stay. It is convenient to all the downtown locations, comfortable, upscale but not pretentious.”

Oct 8, 2008 by Neal
Overall Rating: 9

• The hotel exceeded expectations in quality, location and service.
• Recommendations from staff for restaurants were hit-or-miss.

“First, the location is a short walk to downtown Asheville. This was perfect for us. Room had a great view. We could see the mountains and some of the great buildings in town. This hotel boasts a very comfortable room, with a HD television and laptop station. We were impressed with the down comforters and pillows. The bathroom was very nicely decorated as was the overall hotel. The restaurant was great for breakfast, with real bacon and an omelet station, but a little overpriced. Staff was friendly and helpful. Their "Delighted to Serve" line is useful, but they could make better restaurant recommendations. Overall, I'd recommend this hotel to anyone visiting Asheville.”

1 of 1 people found this review helpful.

Oct 2, 2008 by Jacklyn
Overall Rating: 10

• Loved the outdoor sitting area. You are directly across from the historical Thomas Wolfe House.
• From the room you could hear the elevator.

“I loved the location and convenience to the downtown area. The employees of the hotel were very helpful and our overall experience was a good one.”

1 of 1 people found this review helpful.

Sep 10, 2008 by Nate from Brooklyn, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• It was very convenient to the downtown Asheville area.
• The bathrooms in the rooms are very small--probably the smallest I've ever seen in a hotel.

“Overall, I think this was an average hotel for the price. It is conveniently located within walking distance to downtown Asheville and many restaurants. The hotel is one of the tallest buildings in the area (12 stories, I believe), so if you are on one of the top floors you're certain to have a great view. The hotel room itself was clean and what I was expecting for the price. However, the bathroom in our room was extremely small for a hotel bathroom. It also seemed as if the rooms have were remodeled at one point, but the bathrooms were not. The bathroom did not seem like it fit in with the rest of the room. Overall, I would stay here again if I were in the Asheville area and would recommend it to friends/family. After all, there is enough in Asheville to see so you shouldn't be spending that much time in your hotel room anyway, right?”

Sep 10, 2008 by Raymond from Cary, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Well decorated and good condition.
• Room was small.

“The Asheville Renaissance hotel is conveniently located nearby central downtown of Asheville, within walk distance to most points of interest. The hotel is clean, staff is friendly, and appears recently renovated. The rooms are well appointed, but somewhat smaller than the average hotel room for this class hotel. I would stay there again, however, for an extended stay I would look for something more roomy.”

Sep 9, 2008 by Darrell from Adairsville, GA
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean comfortable.
• Air conditioner has loud rattle which kept us awake. We would turn it off then get to hot so had to listen to rattle.

“When I complained about the rattle in the air conditioner they just said "I'm sorry I will look into it." I felt they owed us a monetary compensation, we were unrested.”

Sep 8, 2008 by Christi from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful, comfortable. Well worth the money. Would do it again.
• Nothing.

“We had a wonderful stay, it was so relaxing and comfortable. It made our 10th anniversary great to be able to stay in such a nice place. We would definitely do it again. The beds were incredible- almost better than my own bed at home!”

1 of 1 people found this review helpful.

Sep 4, 2008 by Kelci from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location! Also very comfortable with LCD TV and nice size/quality room.
• Maid service was cool leave new towels or new coffee.

“Great! The room was very nice and large with flat screen TV and comfortable beds, nice linens. The location can not be beat! Within walking distance of all the downtown local flavor - restaurants shopping bars etc. Would definitely stay again here.”

Aug 20, 2008 by Kelly from Soddy Daisy, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful decor, exceptionally clean, awesome service!
• That we only stayed one night!

“This hotel far exceeded our expectations. Downtown Asheville is wonderful, once you get there. Don't trust written directions to get around Asheville, though. We had a terrible time getting in and out of the city. Take a good map, but don't count on very clear road signs.”

Aug 19, 2008 by Paul from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location is within walking distance of downtown Asheville and many good dining options.
• A slight mix-up at check in apparently so that we showed as checked out the next morning. The maid showed up to clean our room thinking we were gone.

“Nice hotel, conveniently located to downtown. Parking was free and we did not need to move the car until we were ready to leave.”

Aug 18, 2008 by Kelly from Gaithersburg, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Downtown location may be a plus for business travelers.
• Dirty, dingy and noisy.

“Hotel desperately needs to be updated. Furniture was worn and thread bare. You would think that they would use table cloths in the dining room to cover up the tables, which were worn past the finish. Room was small, dirty, and dingy. Lots of noise. Noise from local bar continued until 12:30 AM. The room mini bar was noisy as was the air conditioner. Construction surrounds the hotel on all sides. Upon arrival the lobby felt like partying with all the noise coming from the lobby bar and I could barely communicate with the desk clerk to check in. It required two phone calls and a personal visit to the front desk to have our room cleaned, which was finally completed at 9:00 PM. There was no one to help with luggage.”

Aug 13, 2008 by Sheila from Ladys Island, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was nice and clean. Setup was great for laptop etc.
• Did not have a place for late night dessert/snack.

“I was pleased with the hotel overall. We went to a concert one evening and would have liked a late night dessert and coffee. Hotels restaurant closed earlier and small bar did not have anything to offer.”

Aug 7, 2008 by Jan from Huntersville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[2]

• I liked how friendly the staff was.
• I had to park my BMW in the parking lot out back. It had a huge sign that said Park at your own risk.

“Overall I was pleased.”

Jul 27, 2008 by Michelle from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Downtown Ashville was perfect!
• Construction next door.

“This is an awesome location if you are visiting Downtown Ashville and its surrounding landmarks. The Downtown restaurants are located very close to the hotel. The food is excellent and well priced!”

Jul 26, 2008 by Michael from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Amenities.
• Outside was run down looking.

“Inside was very nice.”

Jul 25, 2008 by Rebecca from Knoxville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenience to downtown area.
• Bathroom was somewhat smaller than we expected. Old equipment in the fitness room.

“Very clean. Staff was friendly. Great location. Nice room layout.”

Jul 23, 2008 by Lauren from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautifully decorated and convenient.
• Nothing.

“This hotel is perfectly located in Downtown Asheville and the refurbishment is excellent. The decor, cleanliness and helpful staff gave us a great visit. I wish we had stayed more than one night. The Starbucks in-room coffee was a nice touch.”