User Reviews for Detroit Marriott at The Renaissance Center

Research User Reviews for Detroit Marriott at The Renaissance Center (1-20 of 334)

• Add Your Own Review »

Oct 16, 2009 by James from Ottawa,Canada
Overall Rating: 9

• Very clean, great view, and nice staff.

“Very clean, great view, nice staff, and amazing location. Plan on staying there every time I'm in Detroit if possible.”

Oct 8, 2009 by Marlene from Muskegon,MI
Overall Rating: 10

• The accommodations were excellent overall.
• No complaints.

“This is an excellent hotel. Clean and is full of amenities. Loved the water pressure in the shower.”

Sep 30, 2009 by Judy from Ceresco,MI
Overall Rating: 10

• We had a beautiful view and the room was so comfortable and so pretty, very pleased!

“Couldn't be happier. Thank you Priceline and thank you Marriott.”

Sep 5, 2009 by Alan/Cheryl from Alanson,MI
Overall Rating: 8

• View.
• Nothing.

“It was very nice place to spend the night.

Liked the people mover to get places.”

Aug 26, 2009 by Corey from Collingwood,Canada
Overall Rating: 9

• The hotel was beautiful and clean with lots of security staff.
• The check in line was HUGE - 45 min wait.

“Overall, I was very happy with my experience with this hotel and wouldn't hesitate to stay there again in the future. Unfortunately, we had to wait in line for 45mins to check in which was the only disappointment. Highly recommend this hotel to anyone.”

Aug 25, 2009 by Dave from Royal Oak,MI
Overall Rating: 2

• Pathetic rooms. none of them offer a view of the lake very well. extremely small rooms. poor housekeeping

“Avoid.Use only if you need a cheap room desperately”

Aug 19, 2009 by John from Grand Haven,MI
Overall Rating: 4

• There are great views from the windows
• If you are calling on GM for business it is convenient.

“The hotel is not up to the normal Marriott, or Priceline 3.5 star standard - terrible customer service (weekend team???) ... parking is very inconvenient unless you use expensive valet service. The bed in the room was amazingly uncomfortable - did not seem to be the normal Marriott standard. Room was on the edge of being run down.”

Aug 19, 2009 by Brittany from Coon Rapids,MN
Overall Rating: 7

• The view.
• Too much walking too big the cost of parking.

“The hotel was nice but the rooms were small. Kept getting lost having to walk forever to get anywhere so many floors and walk ways. It was very loud in the hall late at night.”

Aug 13, 2009 by Julie from Galesburg,MI
Overall Rating: 9

• The view was spectacular of the city and river front.
• Few restaurants were open for breakfast on weekends.

“Very nice place to stay and will return.”

Aug 11, 2009 by Linda from Maywood,IL
Overall Rating: 10

• Location was perfect in the middle.

“The hotel is beautiful inside and out. The view was breath taking. The rooms were very nice, roomy and clean.”

Jul 22, 2009 by from Warsaw,IN
Overall Rating: 9

• High rise rooms with view; bedding.

“Excellent location, beautiful hotel.”

Jun 24, 2009 by Tammy from Muskegon,MI
Overall Rating: 10

• Location, an amazing view overlooking city and river.
• No pool for kids.

“Clean beautiful hotel with a top notch staff. No problems with our stay at all. Amazing view from our room some 60 floors up overlooking the river and bridge. Awesome.”

Jun 15, 2009 by Jim from Millersville,MD
Overall Rating: 10

• Architecture, view from rooms.
• Nothing really.

“This hotel was awesome, good health club, bar, lobby, friendly employees, easy internet access in lobby, super location for city it far exceeded my expectations.”

Jun 9, 2009 by Mallory from Jenison,MI
Overall Rating: 8

• I felt safe and secure being in Down Town Detroit.

“The hotel was beautiful and huge. You can find yourself lost quickly. It was reasonable and we felt safe! The rooms were clean and smelled fine and the view was pretty looking over to Canada. Very close to everything you needed in Detroit.”

May 9, 2009 by Roneta from Bolton,Canada
Overall Rating: 7

• Location.
• It was not easy to find your way around . Lots of empty area with no one around.

“Hotel was nice, the hotel rooms were alot nicer.”

May 7, 2009 by Kandice from Orchard Park,NY
Overall Rating: 10

• Staff was very good.

“Very nice hotel and staff was excellent.”

May 7, 2009 by Jeff from Holland,MI
Overall Rating: 9

• People mover access, quality, view.
• Room service limited.

“Hotel quality was great. We returned to our room late in the evening and were disappointed that pizza wasn't available for room service. Looking for a quick snack, not an entire meal.”

May 1, 2009 by Tara from Troy,MI
Overall Rating: 10

• The amazing view and the in hotel restaurants and bars were awesome.
• That there was a hole in the wall and that they forgot to stock it with new towels.

“A great place to go to get away, but make sure you are not afraid of heights because it has the best view by far in all of Detroit.”

Apr 20, 2009 by Desmond Shepherd from Middletown,NJ
Overall Rating: 10

• Good quality and service. Very comfortable beds and rooms.

“Really nice hotel facility and staff. Met and exceeded my expectation. I will always stay there when I am visiting Detroit.”

Apr 14, 2009 by Doug from Chesterfield,MI
Overall Rating: 10

• Staff was fantastic, room clean and modern, close to all downtown attractions.
• No Smoking rooms.

“Hotel staff was great, hotel is clean and modern, close to all downtown attractions with easy access to transportation.”

Mar 18, 2009 by Becky from Houston,TX
Overall Rating: 9

• Location is convenient to downtown.
• They charge 12.95/day for internet. That is ridiculous.

“The hotel itself was great. The only downside is that it is in the Renaissance Center, which is like a maze. But that has nothing to do with the hotel.”

Mar 12, 2009 by Adam from Okemos,MI
Overall Rating: 8

• Great downtown Detroit location, right next to Joe Louis Arena (went to the hockey game).
• It's a bit hard to navigate as it is located in the Renaissance Center, major parts of the hotel are disconnected.

“This was one more great experience that I have, an affordable expensive hotel.”

Mar 6, 2009 by Dortha from Rives Junction,MI
Overall Rating: 9

• Beautiful, nice location and
  loved the view.
• At first a little hard to find your way around.

“Very hard to control the temperature in the room. Either cold or hot never found the just right. Also phone and remote and desk had a layer of dust on it.”

Mar 5, 2009 by from Waterloo,Canada
Overall Rating: 6

• Many drunk people walking around the hotel all weekend.

“People in town for a convention were out of control, tons of drunken people walking around. Not the type of people to expect at a high end hotel.”

Feb 12, 2009 by Julie from Vermontville,MI
Overall Rating: 10

• Concierge service was outstanding! She went the extra mile for my husbands birthday - it was greatly appreciated.

“We had a full night planned Red Wings game, gambling and eating out for my husbands 50th birthday. I wanted something special in the room when we got back and the Concierge helped to make that happen. (I never got a chance to meet her personally - but it was greatly appreciated.)”

Dec 11, 2008 by Laura from Ann Arbor,MI
Overall Rating: 9

• Very comfortable beds, very clean hotel, nice views.
• The high rise/low rise elevators can be confusing. Large place!

“Overall, I had a great experience with this hotel. The dining and room service were expensive, but the atmosphere was nice and cleanliness was impeccable. The beds were very comfortable with lots of pillows and a large, flat screen TV. I would definitely stay there again. Close to all events.”

Dec 5, 2008 by LisaGay from Milwaukee,WI
Overall Rating: 7

• Absolutely beautiful.
• Security was annoying.

“The RenCen location was excellent for us during on our visit to Detroit we had the restaurants and Nightlife in our backyard. Wow! What a great time.”

Dec 3, 2008 by Sue from Lake Odessa,MI
Overall Rating: 8

• Location to downtown restaurants/lounges/sporting events was excellent.
• Hotel itself being located in the RenCen is confusing.

“Rooms were very comfortable - the beds were to die for! Could not bring in coolers with food/drink. You do not have to pay for valet parking - just unload at front door and park yourself in one of the two ramps connected to the RenCen for $12/day. It does take some time to get your bearings with the hotel being located in the RenCen.”

Nov 24, 2008 by Sallie Ann from Columbia,PA
Overall Rating: 9

• The location was great and the view of Canada was lovely.
• It's in the middle of the GM complex, so you have to deal with the business of a corporation.

“It was really nice, and a great location. I had a lovely time and was very comfortable. The restaurant was so nice. I will definitely go back.”

Nov 12, 2008 by Lasha from Lansing,MI
Overall Rating: 9

• I think this hotel is pretty elegant.
• Heard noises in the hallway, and toilet was running a bit.

“I would recommend this hotel, it isn't too far from the casino's.”

Oct 11, 2008 by Arlene
Overall Rating: 10

• It was clean.
• We could not take in a bottle of wine we bought to celebrate are 47th anniversary.

“It was clean and the staff did a wonderful job. Everyone was helpful.”

Oct 8, 2008 by Amanda
Overall Rating: 10

• Very unique.
• Open to the public lobby elevator.

“Hotel staff was great; the hotel was unique and beautiful. We felt safe except for the fact that the hotel elevators are in a different spot from the lobby and anyone off the street could come up to your floor. There was a lot of loud noise in the late evening from 2-5am and
I didn’t know if it was guests or outsiders. We were overall very happy with our experience.”

Sep 12, 2008 by Dave from Atlanta, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[5]

• The location was stunning.
• You have to pay for parking: $20 valet or pay parking deck.

“The valet and receiving staff are not helpful at all and could care less if you have to pay $20 to park your car while you check in. Also it is very misleading on how to get to the motor lobby. The hotel itself is a nice building and the view from there is nice if you don't get one of the room with large graphics adhered over the windows.”

Sep 11, 2008 by Sandra from Maineville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I was treated exceptionally well by the parking staff when I left something in my parked car.
• They did not give me any Marriott points although I do belong to their Elite traveler.

“An excellent large hotel on a beautiful river with a view of Canada. Room service, breakfast was good. I received excellent service on two separate occasions that went far beyond the call of duty, this is a sign of a quality hotel. The room was large and comfortable.”

Sep 10, 2008 by Kimi from Lake Orion, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Loved the sheets & shower.
• Pillows.

“Other than the flat pillows we loved the bedding, it was very cozy. Enjoyed the cleanliness of the room and the huge showerhead. Views from the 72nd floor were incredible.”

Sep 3, 2008 by Mark
Overall Rating: 6

• Very difficult to find your way in from downtown Detroit.

“The hotel is difficult to drive to although it dominates the skyline. There were no signs that I noticed for directions to the hotel once you got into downtown Detroit. I ended up on my way to Canada via the tunnel but an extremely rude border guard put a quick halt to that and proceeded to search my vehicle all because I was lost and made a wrong turn. I'll never stay there again.”

Sep 2, 2008 by William from Bronx, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Good location.
• Detroit downtown area leaves a lot to be desired.

“Hotel fine, Renaissance Center can be confusing to find one's way.”

Aug 28, 2008 by Carole from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view from the room. Most comfortable bed I ever slept in.
• The hotel was so large, getting around was a little confusing.

“Loved the hotel. Every staff member was helpful, polite and friendly. I would stay her again.”

Aug 22, 2008 by Joy from Cleveland, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Comfortable bed, large flat screen TV, beautiful view and great location.
• The towel were in need of replacement due to overuse.

“This hotel is well maintained with beautiful vibrant colored carpeting in the hallways leading to the rooms. It is an excellent location for business or leisure travelers. Marriott's in general have the most comfortable beds/bedding in the hotel industry. This one in particular upholds that standard.”

Aug 22, 2008 by Nicole from Fort Wayne, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Everyone was very helpful.
• There was a few cob webs in the room but other wise clean.

“It was in a great location. The transportation system was so easy to use. Everything you would need was either in the hotel or within walking distance. The staff was great. Any problems we had or questions they were able to help right away. The restaurant upstairs was a little over rated. The service was slow and the food was nothing special. The up side of it was the view, you could see everything, it was wonderful.”

Aug 22, 2008 by Dennis from Clinton Twp, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, good accommodations for the price & friendly staff.
• The ac made noises and getting car from valet was drawn out.

“Unique style in a Downtown area with lots of nearby options for dining, gaming, and events.”

Aug 21, 2008 by Micah from Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything about it was awesome!
• Nothing.

“Everyone that I talked to was very respectful and nice. They treated me like I was part of the family.”

Aug 20, 2008 by Tracey from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Enjoyed the magnificent view of the river and the friendliness of the staff.
• Do not eat at the River Tavern inside the Renaissance. The staff was nice but the food and drinks were absolutely horrible.

“I really enjoyed everything about the hotel except for the restaurant called the River Tavern. The service was very good but neither I nor my husband liked anything that we ate. My suggestion, keep the service staff, but please hire a new chef.”

Aug 20, 2008 by Carolyn from Flint, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was convenient & close to events I wanted to attend.
• You have to pay 20.00 a day to park, and I had to pay 25.00 for a refrigerator for my medication.

“The hotel was very nice. We wanted adjoining king rooms and they were very helpful with this. I had the handicapped room which was wonderful except for closet space. I had bar's in the tub to help get in and out. That was great since I recently developed health problems that I need assistance for.”

Aug 19, 2008 by Chris from Defiance, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel is close to stadiums, arenas and casino.
• Coolers were not allowed in our rooms, had to check at the front desk.

“Excellent.”

Aug 16, 2008 by Kevin from Munroe Falls, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff is 100% professional and helpful.
• The renaissance center is confusing to navigate through.

“The only place to stay when in downtown Detroit on business.”

Aug 15, 2008 by Ben from Sarnia, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view & bed.
• Security.

“Beautiful hotel, great location, friendly staff.”

Aug 15, 2008 by Daniel from Chicago, IL
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[5]

• It was a nice place to leave.
• It's very poorly run. Staff members are dishonest.

“When I checked in, tired from a 6-hour drive, the front desk clerk told me that no rooms currently were available and that she did not know when a room would become available. She said she would call me on my cell phone when a room became available. I never received a call. I finally received my room 4 hours later, at 10pm. Because of this inconvenience, I asked for a late check out for the next day. The next morning I called the front desk to get a confirmation of my late check-out. I was assured that the late check-out indeed had been recorded on the hotel's computer system. But, when I checked out, I was told that I was tardy checking out, that there was no record of my being granted a late check-out. I don't know what's going on in this so called four star hotel - but Marriott corporate should be notified of the poor service in which it specializes.”

Aug 14, 2008 by Tyrone from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[6]

• Clean, comfortable and very friendly staff.
• Distance from parking garage to actual hotel. Long walk to carry luggage.

“We would go again, especially for the price!”

Aug 14, 2008 by George from Ludington, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Beautiful view.
• The restaurant was awful.

“A very nice place to stay, but not to eat!”