User Reviews for Hilton Garden Inn Detroit/Downtown

Research User Reviews for Hilton Garden Inn Detroit/Downtown (1-15 of 15)

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Nov 28, 2009 by Rebecca from Springfield,MI
Overall Rating: 10

• Love the clean, up to date atmosphere, professional staff and loved the pool!!

“I traveled to Detroit to see a concert at St. Andrews Hall and happened to get booked at the best hotel... The Hilton!!! It helped my overall experience in Detroit to be a fantastic one and it will definitely be my hotel of choice for the future!!! (was also absolutely wonderful to be able to use the lovely pool area... fantastic!!!)”

Nov 27, 2009 by Booker from Surfside,FL
Overall Rating: 7

• Location of hotel was very convenient.
• Had to pay $20 a day for parking.

“Great location, clean and friendly staff.”

Sep 1, 2009 by Jen from Holland,MI
Overall Rating: 9

• Friendly staff, and great location.

“Friendly staff, and great location for sports venues.”

Jul 26, 2009 by Mary Beth from Marion,MI
Overall Rating: 10

• only two blocks to Comerica Park
• Paid more than I would have liked to.

“Exceptionally friendly and helpful staff. Elegant lobby area. Valet parking.”

Jun 19, 2009 by Steven from Royal Oak,MI
Overall Rating: 10

• Front desk staff was very helpful.

“Excellent staff, cream lobby & rooms.”

Jun 11, 2009 by Bill from Sterling Hgts,MI
Overall Rating: 1

• Nothing.
• Nothing.

“Horrible experience. Will never repeat.”

Mar 10, 2009 by Ken from Carrboro,NC
Overall Rating: 5

• The location was great. Walking distance to a lot of things downtown.
• Staff was not very friendly, like they did not want to be there.

“The location of this hotel was great. It was short walking distance to many of the downtown attractions. The room was okay, but the wall
was thin.”

Apr 29, 2008 by Edward from Defiance, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The bed was fantastic.
• Need more cream and sugar for the coffee.

“Very nice room with the most comfortable bed I ever slept in. Also close to Downtown entertainment.”

Apr 23, 2008 by Ana L. from Holgate, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Staff was very friendly and informative.
• I really have no comments.

“Hotel staff was concerned about our stay and how we like the rooms. I will certainly recommend this hotel for our next venture to Detroit.”

Mar 27, 2008 by Karen from Youngstown, OH
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[1]

• Nothing.
• They will steal your car.

“I had the misfortune of checking into this hotel with my friends. I handed my portion of the valet parking stub to the security guard, and he then gave it to the valet attendant. The valet attendant gave me the keys to the vehicle of another guest; I realized that it was not mine while placing my luggage inside. After not finding my keys, the attendant informed me that, the attendant from the previous shift had given my keys to another guest or a perfect stranger. Not only was the staff dishonest, but they were extremely rude as well. I have received a brief e-mail from the General Manager, in which she stresses the fact the valet company is not employed by the hotel, well they are certainly subcontracted by the Hilton Garden Inn. I have incurred mounting fees, due to the fact that the vehicle was rented from Enterprise, and if I am required to turn this claim in to my insurance company, I will have to pay a sizable deductible. I have had to cancel my credit card, and I applying for a security freeze on my on my credit. In addition, I must retain the representation of a lawyer, because it appears that neither the hotel nor their valet company is planning to bargain in good faith. I have to wonder, whether or not this was an actual mistake or a regular occurrence, at this facility.”

0 of 1 people found this review helpful.

Mar 12, 2008 by Dennis from Jackson, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful staff.
• $20.00 daily valet fee.

“All staff at the desk, housekeeping, valet, security everyone we came in contact with was very friendly and helpful. Surroundings were very nice and clean. We are most definitely going to stay there again. Would like the kitchen up and going next time but the restaurant we were sent to was very good.”

Dec 12, 2007 by Erik from Heyworth, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location.
• Parking fees.

“I stayed at this hotel for the December 9th Cowboys Lions Game. It is a nice and clean hotel that is with in easy walking distance of Ford Field and Comerica Park. People mover station about 2 blocks away and will take you anywhere in Downtown for only 50 cents. Very easy to get to off of the interstate. I recommend this hotel to anyone who wants a nice hotel that is close to everything and is at a fair price.”

Jun 19, 2007 by Ryan from Harrison Twp., MI
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The service and bar/ restaurant were great.
• I had a problem with billing.

“The hotel's proximity to the ballparks and casino was great. The hunter house, the in hotel bar and grill, was fantastic with exceptional service.”

Apr 12, 2007 by Jeff from Perrysburg, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• The Hilton Garden Inn was clean and only a couple of blocks from Greektown Casino.
• The front desk staff acted as if they were there only because they had to be.

“The location is good, just a couple blocks from Greektown. Our room was comfortable and clean. I did not care for the $20.00 valet parking fee. The front desk staff acted as if they were there only because it was their job. They were not rude but, a pleasant greeting and a smile are not too much to expect.”

1 of 1 people found this review helpful.

Apr 1, 2007 by Janelle from Beaverton, OR
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Close to the people mover.
• Surrounded by run down buildings.

“It was convenient to walk to the people mover to take us around town. There was no restaurant open for breakfast. We paid extra to park the car.”

1 of 1 people found this review helpful.