User Reviews for Hilton Garden Inn Columbus/Dublin

Research User Reviews for Hilton Garden Inn Columbus/Dublin (1-20 of 34)

• Add Your Own Review »

Sep 23, 2009 by Kay from Louisville,KY
Overall Rating: 2

• Good breakfast.
• No security.

“Good breakfast, nice room, did not have attention to detail, nice furniture, hated-no security and not being able to sleep more than 3 hours each night for three nights went across the street Residence Inn, very pleasant experience they even put our groceries in a refrigerator early before our check-in to help us when we fled from the Hilton Garden Inn, staff at Hilton was very nice, but when I called the desk and complained after two nights they said all they could do is call the party, they booked a wedding party next to me two nights in a row and the last night it was a hip-hop party with rocking music all night.”

Aug 26, 2009 by joe from Cuyahoga Falls,OH
Overall Rating: 3

• the pool
• We had to pay for breakfest. The room was to small. The room service food was poor and expensive.

“It was nice and quite. The pool was very nice. We had to pay for breakfest. The room was to small. The room service food was poor and expensive.”

Aug 18, 2009 by Christine from Greenwood,IN
Overall Rating: 9

• It was a good location for us.
• The rooms just seemed like any other room, nothing special.

“The hotel was nice and very comfortable. It did not seem to warrant a 3 1/2 star rating though. It was clean and quiet.”

Mar 12, 2009 by Jane from Fairport,NY
Overall Rating: 9

• Cozy, pretty room, good exercise room, pretty lobby.
• Our coffee carafe had dried pieces of tea in it, TV contrast needed adjusting.

“The lobby is beautiful with helpful staff. Exercise equipment is high quality and the pool temperature felt warm. Room was cozy and pretty with a great bed and good temperature control.”

Dec 13, 2008 by Michlle from Lima,OH
Overall Rating: 3

• The breakfast was nice.
• Pool and hot tub not working. Staff was smoking. Cold in lobby.

“Upon check in no staff she was outside the door smoking. Son has asthma. When she came in she smelt like smoke. Not good! Pool and hot tub not working. Lobby cold. Did not want to stay there! Plus 1st room had hair in tub. No thanks. Not a pleasant time!”

May 7, 2008 by Charlie from Mentor, ND
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very clean, very nice.

“Very nice geared for business travelers.”

Dec 31, 2007 by Mary from Brentwood, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very accommodating (gave me non smoking room on top floor).
• Unfortunately, there is not a complementary breakfast.

“This is my second visit to this hotel. Very nice, but not great construction. Last time I could hear the people in room above me walking (or running little children I guess) throughout the night. This time, I asked for a top (4th) floor room. Worked out just great!”

Nov 28, 2007 by Mary from Brentwood, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very pleasant, attractive, high quality.
• Could hear folks in the room above me walking around all night.

“This is a great facility. Clean. Would enjoy a return visit, but would try to get a top floor. Could hear people walking in the room above me.”

Nov 12, 2007 by Jim from Lavallette, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, good location, large comfortable rooms.
• Charge you $8.95 for a continental breakfast.

“A good place to stay. Parking lot needs better lighting.”

Nov 2, 2007 by Barbara from Hamburg, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very comfortable rooms. Great staff.
• Hot tub/spa was cold.

“Warm and inviting hotel with a staff to match. Would diffidently stay there again.”

Oct 30, 2007 by Bill from Huron, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Comfortable beds.
• Inefficient check out.

“Overall nice hotel. Rooms and public spaces are tasteful and inviting.”

Oct 29, 2007 by Jim from Lavallette, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great public area and entrance way meeting area.
• Parking lot could be lighted better. Parking is remote from the entrance. Too many handicap spaces in key parking area.

“Excellent accommodations and public area. Quiet and relaxing with good restaurants near by.”

Oct 18, 2007 by Jason from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Housekeeping was incredibly friendly. The front desk staff was also very warm. They cater to parents with children.
• No real weight machine in the fitness room.

“Really enjoyed my stay here. Very quiet and great beds.”

Oct 16, 2007 by Micheal from Uppersandusky, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was very clean, the management was very helpful, and the food was very good.
• In room movie prices were somewhat steep.

“My wife is ill and requires several visits a year to the Dublin Arthur James cancer hospital. We like to stay when we can overnight after her treatments but had been unable to find a place close enough and at a fair price to do this. When we stayed there everything went very smooth, the desk clerks were very nice, and even was able to give us directions that were exactly right. What can I say when things are done right keep doing them. We look forward to staying with you again.”

Aug 1, 2007 by Lisa from Bridgewater, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[8]

• The lobby was very clean and inviting. My room was quite comfortable, especially with a refrigerator and microwave.
• I had an early morning flight. When I went to check out, no one was at the front desk, nor did anyone answer the phone. I wasted valuable time.

“My overall experience at this hotel was positive. The quality of the property met my expectations. I would give a high rating for the comfort, decor and facilities. The staff was very helpful when I checked in. I arrived early and they were able to accommodate me. I requested a non-smoking room; however, the room I was given smelled of stale smoke. They promptly provided me with another room. However, I was extremely frustrated when I went to check out. I had an early morning flight and needed to leave the hotel around 4:15 am. No one was at the front desk when I went to check out. No one answered the phone when I called. The lobby was open with no one present. Anyone could have come in the hotel. I not only wasted valuable time trying to find someone, but I became quite concerned about matters of safety. Had any guest had an emergency and attempted to contact the front desk, no one would have been present to assist them, not to mention the lack of security at the main entrance of the hotel. I hope this is not a policy to allow employees to leave the front desk unattended.”

Jul 27, 2007 by Jim from Centennial, CO
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Internet didn't work. Hot water ran out. Bathroom sink sprung a leak.

“This hotel was poorly constructed. The bathroom sink leaked, the internet service was down for both days of our stay, and the hot water heater broke leaving us unable to shower before a very important meeting. I would never stay at this hotel again, regardless of the excellent location for everything we needed to do in Columbus.”

Jul 19, 2007 by Michelle from North Ridgeville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice, clean, close to the highway and shopping.
• Spa was broken, pillow were too soft.

“We liked this hotel especially for the price we paid!”

Jul 11, 2007 by Greg from Pendleton, IN
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• It was clean.
• An additional $35.00 charge on credit card. No explanation.

“The hotel was clean and fine. But upon leaving we asked for a statement. We were billed an additional $35.00 by the hotel on our credit card! No explanation! Very Disappointing! Will never stay there again.”

Jul 11, 2007 by Theresa from Evansville, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We requested a king bed/NS and the room was huge-almost suite size!
• They had me present a cr. card for incidentals so I used my Visa debit card and I checked my acct and they still have a hold of $50.00 on it.

“The Hilton Garden Inn was very nice. It is in a great location, close to restaurants, stores, etc. The check in girl was so nice (Kelly) and welcomed me with a smile. I also liked the fact that it is a freestanding hotel and you don't have to pay to park like you do at some hotels. Very positive experience for us.”

Jul 6, 2007 by Joy from Bedford, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly front desk, willing to help with my desired location of a room.
• The sign at the entrance was too small. Hard to see at night.

“Check in desk was very friendly. Had a small problem with room which was corrected immediately. Location was excellent and room was very nice.”

Jun 28, 2007 by Jennifer from Dublin, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, comfortable and welcoming.
• The fitness room was too limited and did not meet my hopes or expectation.

“I would definitely stay here again. It was very comfortable and I really felt at home there. Everything was comfortable and I felt like I was in an even more exclusive place than I expected.”

Jun 26, 2007 by Mary P. from Orchard Park, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• It was clean and convenient to highways.
• Was looking for a continental breakfast: did not have.

“The lobby was clean and busy with travelers (baseball team and their families). Staff was courteous and eager to serve. Rooms were easy to get too and very clean with comfy mattresses.”

Jun 20, 2007 by Michelle from Mansfield, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in a good setting and close to the Columbus zoo and the staff was really friendly.
• There was nothing wrong with this hotel.

“It was a very nice hotel.”

Jun 1, 2007 by Jason from Minneapolis, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great beds.
• No weight training equipment in the fitness center.

“Very good for kids.”

May 29, 2007 by Patrick from Tiffin, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Room, friendly staff, great whirlpool and cold beer.
• Nothing.

“The rooms were beautiful and spacious. A good location.”

May 29, 2007 by Jo from Paintsville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, good mattresses,
• Rooms were a little small, but were worth it.

“I would say that this hotel is wonderful for family or business. They were very accommodating. I found the hotel to be very clean. It is a short drive to restaurants, since it seems to be in a business district. Would stay there again. Nice neighborhood.”

May 21, 2007 by Bill from Huron, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Very new.
• Overpriced breakfast that I did not eat.

“This is a very nice, but overpriced hotel. The breakfast buffet is not worth $8.50.”

May 17, 2007 by Stephanie from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• Clean. Breakfast was very good.
• Front desk person was not helpful. Breakfast was out of a lot of food (and you had to pay for it). p

“Overall, we really liked this hotel. The location was great and the rooms were very nice! We lost our cell phone and the front desk person was very disinterested in helping us (she was busy looking at dresses on the internet). We had breakfast (which was ”

May 17, 2007 by Larry from Cadott, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Well appointed, spacious room and was very clean.

“The room was tastefully decorated. The furniture was nice and in good repair. Room was spacious and immaculate. Nice to have the refrigerator and microwave. The lobby was very cheerful and light. Pool is in good repair. I think this is just as nice as a 3 star Hilton. However, the linens are just a bit richer at Marriott courtyard, but this is not to take anything away from this hotel.”

May 16, 2007 by Kelley G. from Knoxville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The shower head!
• Double Beds - prefer Queen because we are tall.

“Overall, very clean and nice. Liked the small kitchenette area because I am diabetic and had a refrigerator! Beds too small (double). We are a tall family and my son slept on the floor because the bed seemed like a single to him with his sibling in it. He's 6'3".”

May 16, 2007 by Barry from Parkersburg, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice area.

“Great location. No problems what so ever.”

May 15, 2007 by Julia from Bluffton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly.
• The hot tub was out of order.

“This was a great hotel, clean, easy to get to. The staff was very friendly.”

May 10, 2007 by Melinda from Maumee, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Beds were comfortable.
• The hot tub and pool had entirely too much chlorine. It burned my eyes and I couldnt breathe.

“The hotel was fine other than the pool facilities. That was a big disappointment for me.”

Apr 10, 2007 by Stephen from Cambridge
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[9]

• Dublin location is nice. Except my car was broken into.
• The staff, especially management is terrible.

“A poor example of an excellent chain.”