User Reviews for Marriott Troy

Research User Reviews for Marriott Troy (1-20 of 157)

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Oct 2, 2009 by Ken from Temecula,CA
Overall Rating: 9

• Very clean and
  good location.
• Had a room by the elevator, sometimes semi noisy.

“Great hotel, clean, friendly staff, good location, what else can be said?”

Sep 3, 2009 by Lawrie from Richmond Hill,Canada
Overall Rating: 9

• The room and front desk was very accommodating!
• The lack of mirror for shaving.

“Excellent location, down the street from the Famous Somerset mall. Located right off the 75 Interstate, plenty of free parking, and hotel has been nicely updated recently. A great property!”

Aug 18, 2009 by Kathleen from Bay City,MI
Overall Rating: 6

• beautiful lobby common areas and rooms
• No coffee pots in room, no place to eat at reasonable price

“It was OK. Did not get to spend much time there to give a fair assessment. Staff at desk was courteous. Did not like not having affordable dining and no coffee pots in the room.”

Aug 4, 2009 by Shawn from Royal Oak,MI
Overall Rating: 10

• Everything is always wonderful at this location.
• Absolutely nothing comes to mind.

“We always love staying here, its comfortable, the staff is always friendly, and accommodating.”

Jun 19, 2009 by Rae from Hannon,Canada
Overall Rating: 2

• Great staff when you call in and ask for assistance but when there were problems during your stay, they were slow to act..
• Inability to rectify uncomfortable situations.

“Hotel put us on 2nd floor where they knew a wedding was going on...we stayed for two nights and they could have foreseen that the wedding music and party would go well into the night...we could not sleep because of the bass from the DJ...when we complained, they said it should stop but it never did and no offer to make things right either.”

Jun 16, 2009 by Stacey from Kitchener,Canada
Overall Rating: 9

• Convenience.
• No continental breakfast.

“We were happy with this experience.”

May 21, 2009 by Fred from St.Thomas,Canada
Overall Rating: 9

• We liked the convenience to the shopping areas.

“This hotel had great desk staff who facilitated our arrival as well as our departure. The only situation I was surprised at was when my husband and myself were in our room a staff used their key and unlocked the door - saw us there and asked if we wanted a fridge. I felt he should have knocked before using his key.”

Apr 22, 2009 by Kirsten from Dayton,OH
Overall Rating: 10

• Location, cleanliness, comfortable bed, quiet.

“Great hotel in great location. Most comfortable hotel bed ever. Clean. Staff is friendly. Reasonably priced room service. Parking is free. Great stay.”

Apr 11, 2009 by John from New Era,MI
Overall Rating: 10

• Room condition; clean and updated furnishings.
• Nothing.

“Outstanding rooms with first class furnishings. Beds were very comfortable.”

Feb 18, 2009 by Kevin from Chesaning,MI
Overall Rating: 8

• Location.
• Pool was under construction, this was never disclosed in any way.

“Great hotel, great location, pool under construction, and the inability to accommodate a request for a king bed was disappointing.”

Jan 6, 2009 by Robert from Homosassa,FL
Overall Rating: 10

• Very clean and comfortable.
• Nothing.

“Rooms were very spacious and comfortable, bathrooms were extremely clean. Hotel was quiet and staff extremely friendly.”

Oct 8, 2008 by Esther
Overall Rating: 10

• Great beds and great amenities and my husband loved the gym.
• They need better pillows

“Good location for restaurants and shopping. Friendly staff. Clean.”

Sep 4, 2008 by Wendy from Richmond Hill, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, convenient.
• Room a little small.

“Great for the price!”

Aug 7, 2008 by Magy from Richmond Hill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient location, friendly staff.
• Serve with continental breakfast will brew more preferable.

“Central location to all restaurant, shopping, attraction, highway etc. hotel staff is very friendly.”

Aug 7, 2008 by Heather from Grand Ledge, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and friendly staff.
• Parking was a little hard to maneuver.

“Nice location and very clean. We would definitely stay here again.”

Aug 6, 2008 by Raong from Hannon, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge level should be available everyday.

“Excellent service for price, fast check-in and check-out.”

Aug 5, 2008 by Robin from Cedarsprings, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[5]

• It was very clean and quiet at night.
• There just werent many restaurants for a quick take out.

“I was overall very pleased with my stay there.”

Aug 5, 2008 by Donald from Alpharetta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice lobby, great meeting facilities, very good fitness center.
• Room was too small for two queen beds side chair, and desk. There was no practical place for the side chair.

“Quality hotel with convenient access to the interstate and major roads. Great restaurant on site. Top notch fitness center and pool that has just about everything that a commercial facility would have.”

Aug 1, 2008 by Maryann from Elburn, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• First room not okay, it was immediately changed with free breakfast.
• First room had not so nice odor.

“Great staff, comfortable, neat, clean, quiet.”

Jul 23, 2008 by Abtin from Evans, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• I had to pay for internet. Water bottle was $5.

“Friendly and courteous staff, upscale hotel which was very cleans. I would recommend to friends for sure.”

Jul 22, 2008 by Todd from Amherst, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pool was very warm and clean, bed/pillows were ultra-comfortable.
• Had to pay $12.95 for internet access, room was small.

“Great location outside of Detroit, many stores around the hotel, clean but small room, bed/pillows very comfortable, pool very warm and clean, great work out area.”

May 30, 2008 by Jamal from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[2] • Location:[10]

• Very clean and quite, the hotel is brand new !
• On the reception Victoria was not that cooperate and the Asian lady in the morning as well, not pro.

“Very good hotel. Nice, very clean and everything is new and updated. I have been visiting this hotel for the last five years and I still don't want to stay somewhere else. This Marriott is the best Marriott I have ever seen. The location is very nice in troy-MI and there is a big mall two blocks away, Panera bread cafe and bunch of restaurants around. The high way 75 is one block away go north and south. This hotel is in the middle of everything and I really recommend it for any kind of trip.”

May 21, 2008 by Shari from New Concord, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The accommodations and staff made me feel pampered.
• It is on a four lane divided road that does not provide easy access.

“From the time one enters the hotel, the impression is one of cleanliness, friendliness, comfortable and a bit of luxury. I would definitely look forward to a repeat stay at the hotel.”

May 14, 2008 by Mark from Copley, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Complementary coffee in lobby was $2.50.

“Very nice.”

May 14, 2008 by Bj from Cincinnati, OH
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[8]

• Bedding, dcor.
• I heard the elevator run all night and had to move rooms!

“Overall it was the quality I would expect from a full service Marriott. However, the first night was interrupted by elevator noise and I had to move. The desk clerk was not helpful at first until I explained I wasn't looking for anything free, I just wanted to move to a quieter room.”

Apr 24, 2008 by William from Capac, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent quality bed.
• Additional charges to use the internet, which was no better than free internet at cheaper hotels.

“Spotlessly clean, great furniture, good (free) parking structure, quiet. However, no free internet, no complimentary breakfast buffet.”

Apr 15, 2008 by Patricia from Wellesley, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff was wonderful; the room was very nice.
• Not well marked at the road.

“We had a very positive experience - the hotel was clean, and amenities were good. The staff was great - friendly, helpful and welcoming. The only glitch was our radio alarm went off at 6:02 am - we had planned to sleep in!”

Mar 26, 2008 by Paul from Penfield, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[10]

• Location.
• Wireless internet not free; kids running around hotel, sitting in hallway after midnight.

“We have stayed at the Marriott many times and had no problems. Good location. Good service. This time there was a youth bowling tournament nearby which brought a lot of young kids and adolescents to the hotel. They were always out in the hallway and sitting on the ground even past midnight they could be heard. A lot of candy wrappers and snack refuse accumulated in the halls. I would expect the Marriott to prevent that type of thing. Overall, it wasn't really a nuisance, but it did detract from the quality of the hotel.”

Mar 15, 2008 by Pat from Vandalia, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was a smoke free facility! Awesome.
• Missed not having a continental breakfast.

“This hotel has a distinctive business atmosphere. We were in the area to watch our grandsons compete, so it was a small vacation for us. The rooms are very clean; the lack of stale smoke in the building was delightful! I was able to breathe all week-end! I would use this hotel again, if I were traveling for business purposes.”

Feb 27, 2008 by Lindsey from Lansing, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice, updated and clean.
• Main lobby didn't smell too fresh.

“Overall this hotel exceeded our expectations. It was very nice and bed was very comfortable. I would definitely stay here again.”

Feb 3, 2008 by Katie from Dansville, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• I enjoyed the size of the room.
• The maid came into the room without being let in.

“I loved the room. I didn't like how there was only one elevator that went to the rooms. However, the people were very nice and I enjoyed my stay.”

Jan 29, 2008 by Todd from Bay City, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was very clean.
• I have not a bad thing to say.

“Very nice place to stay and I will again.”

Nov 12, 2007 by Betty from Boyne City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Glorious linens, very comfortable pillows.
• Bath plug didn't work, but I didn't call about it.

“Very easy to get to off and on I 75. They are completely redoing the hotel and my room was beautiful. The linens were glorious with very comfortable pillows. I slept through the night! Had very good burger & fries in hotel lounge. Would strongly recommend.”

Oct 22, 2007 by Michelle from Port Charlotte, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• The bed was very comfortable.
• Non smoking hotel.

“Hotel is very comfortable. I was upgraded to the concierge level, which was a nice surprise since I spent over $100.00 less than a co-worker who ended up at the same location but booked with the hotel directly. Hotel is entirely non smoking - no smoking rooms in the hotel - so you must go outside to smoke a cigarette if that is something you like to do.”

Oct 13, 2007 by Michelle from Port Charlotte, FL
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• Bed was very comfortable.
• Internet service cost extra.

“I was pleasantly surprised for the quality of this hotel for the price.”

Oct 12, 2007 by Herman from Three Rivers, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean lobby, clean rooms, safe.
• Charging for HIS.

“Everything about this hotel was excellent. Clean, comfortable rooms and excellent staff. HSI is free pretty much everywhere so I believe this should be a strong consideration to offer.”

Oct 5, 2007 by Damon from Royal Oak, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was pleasant, room was clean.
• Non smoking, Small TV.

“Our overall experience was excellent for the price $60 without taxes.”

Sep 6, 2007 by T from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great hot tub, pool and workout room!
• Nothing.

“This hotel was a great value. Super convenient for young travelers. Very close to other restaurants and shopping too.”

Sep 2, 2007 by Jan from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds and very clean.
• Valet was expensive and internet is not free.

“The rooms are spotless, the staff is very friendly and it is a quiet hotel.”

Aug 29, 2007 by Tae from Englewood, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was very pleased with my room, amenities, and service.
• Nothing specific comes to mind.

“The hotel was everything and more that I anticipated. My room was lovely; the interior was spotless and modern, while the view was lovely. I enjoyed the comfort of the bed itself and enjoyed viewing TV on the Plasma/LCD TV.”

Aug 23, 2007 by Jen from Bay City, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Accommodating staff.
• Freezing cold pool.

“When we checked in we were given a room with only a king size bed when we booked a king size bed with a sofa sleeper or two double beds. I went right back to the front desk and they had us in a king bed with a sofa sleeper within minutes. They even offered us a rollaway too. We were traveling with three small children and the room we ended up staying in was twice the size of the first one. It was wonderful and they were very kind and understanding about the whole thing. I would definitely go back there again. The only thing we didnt like was that the pool was freezing cold and from the parking garage to the hotel elevator was quite a hike with no luggage carrier available. But we survived.”

Aug 19, 2007 by Sharon from Beaverton, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The parking was great.
• Nothing.

“It was just great, clean, quit. We own a Beauty Salon in Beaverton, Mi. and I have been telling everyone, what a nice place to stay.”

Aug 13, 2007 by Mickie from Shelby, MI
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• The room where nice and the pool and sauna.
• Non-smoking which is a big problem being a smoker.

“I like the hotel a little over priced on food and such but the non smoking thing just killed it.”

Jun 7, 2007 by Patricia from Ludington, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, nice atmosphere, modern facilities, neat and clean hot tub pool and good work out gym.
• Nothing.

“The Marriott Detroit-troy appears to be a four star hotel with fresh flowers in large vases in the lobby and on the check in desk. Your bed is made-up with quality bedding and even turned down at night. The only thing missing is the chocolates. The toiletries are from bath and body which was a surprise. The shower head was very large and gave provided a nice soft spray. The hotel had a fresh smell about it and it looks very clean at all hours.”

Jun 3, 2007 by Karim from Scarborough, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• It was close to the event we attended and the price was what we were looking for.
• There was a youth convention and they were noisy on the first night later they were not.

“Hotel is clean room with a nice view flat screen TV room was cleaned very effectively check in and out was very fast. I like the amount of pillows. This is the first time we do not ask for extra pillows. It was a pleasure to stay there hope we can get the same deal next year we go there for three nights in May to attend a convention.”

May 30, 2007 by Beth from Wylie, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was so comfortable.
• Needed a room with 2 beds and only got one.

“The hotel was very nice, clean and the bed was so comfy, we really enjoyed our stay.”

May 29, 2007 by Liz from Strathroy, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean with excellent facilities.
• Everything was great no complaints at all.

“We arrived and were a little concerned about a youth convention going on. But the kids were great and the hotel was in a great location and suited all of our needs. The room was clean and comfortable and we will definitely stay again.”

May 16, 2007 by Bill from Royal Center, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Rooms were nicely decorated, and well maintained.
• House cleaning missed the details. Empty soda can in a drawer, unclean glass, and hair on the floor.

“Overall good experience, safe area, very close to interstate but no road noise. valet service, and good food. would recommend. Parking garage access to hotel was awkward and inconvenient if you park on any level other than the first.”

May 9, 2007 by Tracey from Rochester Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• The bedding was plush & comfortable.
• Breakfast was priced too high.

“A hotel we would visit again. Upscale, yet still comfortable. Food and drinks were pricy. Not a place for kids.”

May 8, 2007 by Mishell from Walker, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great value.
• No in room mini bar.

“The hotel suited our needs very well. Comfy bed, and the room was clean.”