User Reviews for Crowne Plaza Hotel Detroit-Metro Airport

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Aug 2, 2007 by John from Compton, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice room, beautiful lobby, spa, swimming pool, and nice gift shop.
• Parking lot repairs did cause some inconvenience.

“Very nice hotel.”

Jul 15, 2007 by Cj from Frankenmuth, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel was clean & staff was wonderful.
• Nothing.

“The hotel was great! Very pleased with our stay at the Crown Plaza. Rooms were good size & clean. Nice view of the pool from our balcony. Pool & gym areas were very clean and easy to find. Restaurant in the hotel was very good and reasonable without having to go out & find another place to eat. Staff was very helpful. Loved the shuttle that runs every 1/2 hour to the airport.”

Jul 10, 2007 by Cortney from Jersey City, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Nice and clean.
• Nothing.

“I thought that this hotel would be OK. It surpassed my expectations. Would definitely go again.”

May 14, 2007 by Jc from Gainesville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Comfortable room near the airport with a few dining options.
• Not much nearby.

“If you are looking for a comfortable room near the airport, this is the place.”

Apr 14, 2007 by Pam from Suwanee, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Big rooms, sleep comfort, fridge in room.
• Business ctr out of ink.

“The hotel was very pleasant. The staff was pleasant. I loved the fridge in our room. I thought the size of the room was large and spacious would recommend this hotel for my friends and myself in the future.”

Mar 21, 2007 by Eric from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• There was a care package on the bed that included ear plugs, sleep mask, and pillow scent. Nice.
• Parking was a bit of a challenge, and only one entrance that I knew of.

“This hotel was great, staff was friendly/very courteous, and room was comfortable, ok location. I have not one valid complaint! I would love to stay at this hotel again in the very near future!”

Mar 17, 2007 by Taesoo from Amherst, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Fancy bed setting, clean room and hallway.
• Wireless internet access needed.

“Hotel was nice, room was very clean, staff was kind. ”

Mar 10, 2007 by Lisa from Mount Pleasant, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a pretty hotel with nice staff and great room.
• The view from my room.

“This is a great hotel to stay out if you are travel to the Detroit airport. It was clean and only minutes away from the terminal. The staff was helpful in giving directions to downtown and made good recommendations about food and entertainment.”

Jan 31, 2007 by Burrell from Montebello, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful informed polite.

“We had a great time. Two thumbs up for cheer and kinas at the front desk.”

Jan 20, 2007 by Leslie
Overall Rating: 9

• Very comfortable bed, responsive employees.

“We arrived at one in the morning and received quick and efficient service. Room and bed were very comfortable.”

Jan 19, 2007 by Chris from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean comfortable beds.
• Great hotel.

“I would highly recommend.”

Jan 15, 2007 by Barry from Roscoe, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to the highway system. The style and look of the hotel was very crisp and clean.
• No microwave oven available for heating up food. When you want a snack or have small children this would be a nice feature.

“Great place to stay.”

Oct 30, 2006 by Connie from Cadillac, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• They moved me out of a smoking room that I would not have stayed in.
• Smoking rooms stink.

“Very nice.”

Oct 29, 2006 by Angelene from Fort Gratiot, MI
Overall Rating: 1
Cleanliness:[5] • Staff:[5] • Location:[5]

• Beds comfortable.
• Very noisy at night--atrium acts as echo chamber, so rooms 7th floor and below can hear all noises from lobby and bar.

“Room ok, but very poor lobby design. Large atrium slants towards rooms up to the 7th floor. Our room was at the top of the apex, so all the noise from the lobby and bar area was funneled up to our windows. We were able to hear every word spoken by people in the lobby, as well as the TV in the bar, even though it was on the ground floor. It was almost impossible to sleep. I would never stay in this hotel again unless it was in a floor higher than the 7th.”

Oct 23, 2006 by Jan from Fennville, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Lots of pillows, ear plugs and eye mask provided.
• Light bulb blew out, Closet door broken.

“Very nice hotel with complimentary newspaper, coffee, wake-up call, ear plugs and eye mask. Very close to airport. Five pillows on each bed made for a nice stay.”

Sep 10, 2006 by Jim from Fallbrook, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to airport, very comfortable room, outstanding room service.
• Would have preferred a non-smoking room, charge 9.95 for internet access but have good free business center.

“Much better than the average Crowne Plaza, would be happy to return.”

Sep 7, 2006 by David from Jackson, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room had balcony on interior side of hotel with view of pool and atrium.
• We went to our room at 4 pm and the cleaning lady had just started cleaning the room. We had to wait 15-20 minutes for her to finish.

“The hotel is beautiful, clean, and quiet. The stay was very comfortable. The elevator was a bit slow, and I expected WiFi access for my laptop but had to use the business center instead- internet access in the room is $9.95. Overall, a good visit.”

Aug 21, 2006 by Gerard from St Charles, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms, very clean, nice amenities, excellent cleaning staff.
• Nothing.

“The hotel was very clean, staff treated you like you were important. Bartender was a little slow in sports bar. Have slept in more comfortable beds however the beds were not bad by any means. housekeeping staff was very efficient. Would love to stay there again!”

Aug 20, 2006 by Herman from Three Rivers, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Restaurant, lounge and common areas were clean and convenient.
• The absence of free high speed internet service in the rooms.

“Excellent hotel for business travels. Large common areas for casual meetings. Restaurant was very roomy with very nice breakfast buffet. Everything in rooms were very satisfactory.”

Aug 11, 2006 by Karen from Overland Park, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed.
• That I couldn't stay longer.

“Pleasantly surprised and loved it. ”

Aug 7, 2006 by Mark from Gainesville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great staff. Their room service is a cut above the norm.
• Lobby, atrium, elevators and other pubic area to warm. Their thermostat in the lobby area read 82 degrees!

“This location could use some updating, but wasn't bad. They need to offer wireless Internet service and to do so at No Charge in order to be more competitive with other hotels in the area.”

Jul 23, 2006 by Tony from Japan, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great atrium pool.
• Shuttle took 20 minutes to pick me up.

“Very nice with large rooms and fancy lobby.”