User Reviews for Doubletree Hotel Detroit Metropolitan Airport

Research User Reviews for Doubletree Hotel Detroit Metropolitan Airport (1-20 of 501)

• Add Your Own Review »

Aug 15, 2009 by Dale from Albuquerque,NM
Overall Rating: 7

• Good price.
• Rooms were very dated, not a 3 star for sure.

“The Staff is very helpful, the public areas very nice. However the rooms are dated and what you notice in the lower quality hotels is the age of the air conditioner. These AC/Heat units are about 300 years old and make so much noise that is all you can hear (maybe thats a good thing as this place is dead on the end of the SE -> NW runway. Its a 2 star, maybe a 2.5 star.”

Apr 13, 2009 by Dobee from Shelbyville,TN
Overall Rating: 9

• Proximity to airport.

“Great place for business traveler that needs to be close to airport.”

Mar 19, 2009 by Brian from London,Canada
Overall Rating: 3

• Proximity to airport.
• Cigarette smoke.

“Foyer and room smelled of smoke.”

Dec 19, 2008 by from Romulus,MI
Overall Rating: 6

• The beds were nice.
• It needed some real good detailed cleaning.

“When I checked in the desk clerk was vacuuming, she finished the job totally which was about 5 minutes before checking me in and she did not apologize for the delay. The hotel did not send up, the shampoo or soap that I asked for, the maid service did not have any extra lotion.”

Nov 19, 2008 by Rayeed from Victoria,Canada
Overall Rating: 5

• Location.
• Staff.
  No wirless internet.

“I’ve stayed in many better hotels. There is no wireless internet access. The rooms are old. There was not even a facial tissue or a garbage basket in the room!”

Oct 15, 2008 by Dave
Overall Rating: 4

• King size bed was very comfortable.
• Lack of proper maintenance.

“It was not nearly a 3 star hotel. The elevator was broken (we were on 3rd floor), they had no wireless and the wired internet did not work, the cable TV picture was terrible until the maintenance man came in and banged on it with his fist (too bad he couldn't bang on the internet connection and fix that too). The desk clerk got snippy with me when I told her the internet wasn't working, and told me to call the '800' number to see where the problem was. I told her it wasn't a connection issue on my laptop, but that there was no internet connection at all. The carpet was stained and the hotel in general, at least our wing was poorly maintained.”

Oct 1, 2008 by Gary
Overall Rating: 2

• Close to airport.
• Telephone did not work; elevator broken; ice machine broken.

“No markings on how to get to the room in the North Tower. No personnel in the area to help. During my entire stay, the telephone in the room did not work. I reported this, but my request was ignored. The elevator was broken - I was on the second floor. The ice machine on my floor was broken. They are renovating this hotel. It is a joke. Avoid it. I don't see how you can get a renovated room. What a disaster.”

Sep 13, 2008 by Tom from Plainwell, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[8]

• Location. Nice lobby.
• Room stank, dirty, bugs in bathroom, poor condition.

“We was very disappointed with the hotel. The room stank, the furnishings/decor was in poor shape. The bathroom was old and dirty. We didn't shower in the morning because the bathtub had several spiders in it. Very disappointed overall.”

Sep 11, 2008 by Jason from Belleville, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[7]

• The lobby was nice, but the rooms were old and stinky.
• Room was not three star it was old and the pillow stinks.

“NA.”

Sep 10, 2008 by April from Dahlonega, GA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[2]

• The initial appearance and lobby are stunning.
• Right next to airport runway, staff was unprofessional lots of partying.

“It's a 2 at best and should be so that when people first walk in they will immediately be impressed. Someone did some major updating on the lobby but as soon as you entered the tiny elevator you felt like you were back in the 50's. The furniture was old and the staff was unprofessional.”

Sep 10, 2008 by Howard from West Hollywood, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[3]

• It had a shuttle from the airport.
• The room was dirty and run down.

“This hotel has dirty, worn, and unkempt public spaces as well as unclean rooms.”

Sep 9, 2008 by Diane from Warren, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• The bed was nice.
• The ceiling was half painted, the carpet in hallway look worn and dirty.

“I would not go back.”

Sep 9, 2008 by Vonda from Westland, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Comfortable beds, and friendly staff.
• Food a little pricey and the long walk to your room.

“Over all the hotel was pretty good.”

Sep 8, 2008 by Joe from Howell, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is wonderful and I would recommend to anyone.
• Strong aerosol cleaning odor.

“I feel this hotel would be great for a variety of people.”

Sep 6, 2008 by Scott from Erie, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Close to the airport.
• They did not give me the room I requested (King).

“The hotel ice machines did not work on 2 out of 4 floors. I requested a king bed and I even asked at the front desk for a king. I did not get what I asked for.”

Sep 6, 2008 by Michelle from Lansing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staffs cooperation.
• The breakfast ended at 10am. 11am would have been nice.

“This hotel has a very friendly and helpful staff. The pool area is amazing! I would definitely recommend this hotel to anyone who wants to have an amazing hotel experience.”

Sep 4, 2008 by Jill from Monroe, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[6]

• The beds were very comfortable.
• The rooms were not very accessible (handicapped).

“I expected more out of the hotel, lobby was beautiful. The rooms were ok, needs lot of work though. So the first night I had be in a room that was not accessible. The next day I was put into a room that was suppose to be accessible, however it was not. They had no shower head that came down, the cloths rack was to high. Could not reach the towel rack in bathroom. Could not reach iron.”

Sep 4, 2008 by Jayne from Minster, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Next to the airport, but didn't hear the planes inside.
• The room smelled musky.

“Liked the pool, staff was nice. The only thing we didn't like was the musky smell in our room.”

Sep 4, 2008 by Jill from Cuyahoga Falls, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[5]

• Clean and comfortable.
• Would have never found it without map quest.

“Beautiful hotel with a friendly, helpful staff. The bar restaurant has a great staff.”

Sep 2, 2008 by Elaine from Norwalk, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was good, and the beds were very comfortable.
• The elevator was too small and ice machines were not easily accessible.

“The hotel was very nice. The food and service were excellent.”

Sep 2, 2008 by Angela from Chicago, IL
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[7]

• Convenient location.
• Dingy, old furnishings; Rooms hard to get to with long hallways.

“The hotel was easy to find and the rooms are large enough. But overall, our room was not very clean (food particles stuck on the chairs, stained carpeting, etc.). There is only one very small elevator for a whole lot of rooms. Then you have to walk down a very long, unattractive hallway to get to your room. This hotel is definitely not 3-stars.”

Sep 1, 2008 by Angie from Fort Mill, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed was incredibly comfortable and that is very important to me.
• There were a couple of maintenance items in my room that needed to be addressed.

“Overall I was very pleased with the hotel. I would stay their again if I am ever in that area. The breakfast was the best I have ever had at a hotel. The bed was very comfortable and that is very important. Everything was clean and that is also something that I pay close attention to. Kudos on the Bath & Body Works personal care items. I loved that.”

Sep 1, 2008 by Brad from Fort Worth, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Good price, convenient location to where I wanted to be.
• Old, run down, terrible AC noise and comfort.

“Close to the airport, and easy access to highway. Old, in need of a face lift, but everything was clean. Unfortunately, the AC turning on and off was the same as the jet engines taking off as they were old and very loud.”

Aug 31, 2008 by Bob from Chatham, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good size room.
• Listening to the airplanes fly through the room.

“The room was spacious and the two double beds were great for the us and our four kids. The only complaints I have would be that our room faced the runway and it sounded like the planes were flying through our room. I was also disappointed to be shafted by a hotel energy tax upon checkout.”

Aug 28, 2008 by Scott from Troy, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Extremely dirty to the point of being nasty.

“It's the worst place I've ever stayed. Dirty nasty room, noisy air-conditioning unit, and broken thermostat.”

Aug 27, 2008 by Eyad from Brandon, GA
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[3]

• Lobby ok restaurant ok.
• Room may be ok but the building nasty and bad was small.

“Just ok.”

Aug 25, 2008 by Arlin from Ingersoll, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• My room was great and the front desk clerk was awesome.
• Hallways feel dim. Room service did not answer.

“I enjoyed my room, with a really comfortable king-sized bed, wired internet, television etc. Bathroom needs updating. Front desk clerk was great - he got me a room close to the lobby which I asked for. Pool is great for families. Nice big hotel. Shuttle was excellent too.”

Aug 25, 2008 by David from Ojai, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[6] •

• The morning breakfast was more than adequate.
• The main thing was the filthy carpets throughout the building.

“I would classify this as a 1 and one half star hotel. To call it a three star is too much hype. The beds were comfortable and clean but the flooring was terrible. There were black spiders in the bed and on the furniture. The maids did not always want to clean the room when we stayed there over a four day period. They did not follow consistent procedures for providing the necessities such as towels and washcloths in the bathrooms.”

Aug 25, 2008 by Jorg from Mcallen, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[8]

• The price.
• It is noisy and the rooms are dirty. Not a 3 star hotel at all.

“This is a old hotel that desperately needs an upgrade. The rooms are small and not clean. The air conditioner is noisy. You can literally hear what people are saying in the hallway. Maybe it used to be a 3 star hotel but now its glory is definitely gone. I do not recommend staying in this hotel.”

Aug 24, 2008 by Leandro from Doral, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very convenient location.
• NA.

“Very convenient for business travelers.”

Aug 22, 2008 by Dave from Ojai, CA
Overall Rating: 4
Cleanliness:[2] • Staff:[7] • Location:[5]

• Good breakfasts.
• All carpets were filthy!

“Somewhat seedy, worn and in need of upgrading.”

Aug 22, 2008 by Sheri from Modesto, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Rooms were nice, beds very comfortable, staff was friendly and helpful, free airport shuttle, convenient to airport.
• Ice machines only worked on ground floor, some aspects of public areas seemed worn.

“It was a nice hotel with comfortable accommodations near the airport, free airport shuttle and complimentary light breakfast. The staff was courteous and helpful.”

Aug 21, 2008 by Danny from Falls Church, VA
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[4]

• Airport shuttle service.
• Cleanliness of the rooms and comfort.

“This hotel is a 2 star at best. The rooms were small, uncomfortable, noisy and old. The furniture looked old with no modern looking vanities.”

Aug 20, 2008 by Nicole from Kentwood, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very clean, staff was great, very friendly, convenient local.
• Air was a little loud and constantly blowing in the bathroom.

“A lot of amenities! I would have loved to dine in the restaurant it looked really nice and the food choices sounded wonderful. Very welcoming. Everything was clean. I would stay here again.”

Aug 20, 2008 by Jid from Delaware, ON CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• Location.
• Could be cleaner.

“Good location if youre flying out of DTW (Detroit International Airport), but could be a little cleaner.”

Aug 20, 2008 by Rod from Grand Blanc, MI
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[5]

• The bed was comfortable and nothing else.
• Skunk odor came into second story room, phone did not work and the carpet was filthy.

“Rooms desperately need to be refurbished. Elevator will hardly hold 2 people and 3 pieces of luggage. Our room was at the end of the corridor, which was a long way from that tiny Elevator. We really don't care to stay here again.”

Aug 19, 2008 by Chris from Ringgold, GA
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[6]

• Location.
• Cleaning staff, pathetic and lazy.

“No where near a 3.0 star hotel. There were days when the room wasn't even cleaned, then the others they cleaned what they wanted and left the rest, pathetic.”

Aug 18, 2008 by Larry from Englewood, CO
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Not much.
• It was a one or two star hotel at best.

“Dirty, smelly, noisy with airplanes right over head.”

Aug 18, 2008 by Jeanne from Romulus, MI
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[7]

• The pool.
• The Front desk representative Heather she was extremely rude and so was the manager on duty.

“The Lady at the front desk was rude and she made my stay dreadful. I would never want to go back there ever again.”

Aug 18, 2008 by Timothy from Greenwood, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location and price.
• Had to walk through lobby area to get to pool.

“Hotel is adequate. Showing signs of age. Appears to be a 2 star hotel instead of 3.”

Aug 18, 2008 by Rick from Marshall, MN
Overall Rating: 4
Cleanliness:[1] • Staff:[8] • Location:[10]

• Good location, nearby airport.
• Old, needs renovation, room was not clean.

“Great hotel shuttle service. Hotel is old and needs renovation. Room was not clean.”

Aug 18, 2008 by Stefan from Kelkheim, TN
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[4]

• In and outdoor pool.
• Room was poor.

“It is like a motel from 1980 and not renovated since this time, it is definitely not a three star hotel what I expect.”

Aug 17, 2008 by Jason from Hillsboro, OH
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[8]

• The lobby, bar, restaurant were exceptionally nice.
• Cleaning of room seemed to be an issue - dirty washcloth found on shower rod.

“Nice, hotel with exceptional facilities, including a nice pool, restaurant, bar, gift shop and more. The cleaning staff may need better training or replacement as room cleanliness was questionable.”

Aug 15, 2008 by Shirlee from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was wonderful.
• There was nothing I was displeased with.

“This is the best hotel I have stayed in. The staff was wonderful. The security was the best. I felt safe and comfortable at the hotel while traveling with my family.”

Aug 15, 2008 by Philip from Chicago, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[8]

• I honestly don't have anything nice to say.
• Dirty/smoky, stains in bathroom, internet didn't work in room, printer didn't work in business center, continental breakfast dirty/poorly staffed.

“This was one of the worst stays I've ever experienced. I had more issues, but with the passage of time, I've forgotten most of them. Dirty/smoky, one elevator working for 250+ rooms, stains in bathroom, internet didn't work in room, printer didn't work in business center, continental breakfast dirty/poorly staffed. This was terrible! By comparison, the Hilton-Windsor I stayed at 8/6/08, was excellent. I'm not a big survey-taker, but I wish I'd taken your survey for that night, because, by comparison to the Metropolitan, the Hilton/Windsor hotel should be 10 stars!”

Aug 14, 2008 by David from Cupertino, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location near airport.
• Tub/shower was long in the tooth.

“An older but generally very well maintained facility. Very close to the airport. I would be happy with this hotel on any trip. This is my second stay. I used is as a jumping off point for early flights as my actual destination was 2.5 hours north.”

Aug 14, 2008 by Kevin from Portland, OR
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Friendly staff, free WiFi.
• Room smelled, overall atmosphere was cheap - not classy.

“Situated right by airport therefore convenient for plane travelers. Charm less neighborhood so not good for vacation visitors. Restaurant was ok but not great.”

Aug 14, 2008 by Brad from Austin, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was exceptionally friendly and helpful.
• Rooms/hallways need updating.

“Location and public spaces are very nice. good location to airport (located on hotel row). Staff was exceptionally helpful, rooms and hallways need updating, and cheaply appointed rooms, free breakfast was disappointing. But all in all was ok.”

Aug 13, 2008 by Jenny from Austin, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[4]

• Bar area was very cozy, bar staff was pleasant.
• There was no control, people running up and down hallways, so loud, I just wanted some sleep.

“I would not recommend this hotel to my worst enemy. The lobby and bar areas are nice, but the room reeked of smoke and was filthy. People were outside my door at all hours of the night and early morning speaking loud enough for the front desk to have heard and done nothing. It was a miserable experience. I travel for a living and have never had such a bad experience.”

Aug 12, 2008 by Brandon from Lake View Terrace, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[4]

• The price was not bad.
• The non smoking room smelled very much like smoke.

“We arrived at 8pm because it was close to the airport, and we had a 6am flight. We got a non smoking room that had continual smoke from the adjacent rooms. I asked if we could move, and they said the hotel was sold out. After arriving at 8 we wanted something to eat. There was not much in the hotel so we had to travel a half hour to get somewhere to eat. By the time we got back, all the shops and everything at the hotel were closed.”