User Reviews for Westin Detroit Metro Airport

Research User Reviews for Westin Detroit Metro Airport (1-20 of 117)

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Oct 17, 2008 by Richard
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“This is a top hotel. Very convenient to fliers on Northwest Airlines. Very courteous staff; great food at room service. No complaints! Thoroughly recommended!”

Aug 25, 2008 by Kim from Bellaire, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious rooms.
• Amenities were too expensive and not what expected.

“Very luxurious but very pricy and very small pool.”

Aug 20, 2008 by Annemarie from Grand Ledge, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was beautiful.
• The lobby could use more natural light.

“The staff was friendly, very knowledgeable, and attentive. The hotel was beautiful and spotless clean. When they say they have "heavenly beds", they are not kidding. Everything about this hotel exceeded my expectations and we will being staying their again.”

Aug 19, 2008 by Michele from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Rooms were beautiful.
• Hours for massage were not long enough. They were not open late enough.

“When we were checking out, there was a guy who would not look up for anything to help us. He kept staring at the screen and was waiting for the other guy to help us, who was already helping someone else. We just had a quick question, we had already checked out, walked away and came back. But he refused to look and acknowledge us.”

Aug 18, 2008 by Aas from Seneca, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Heavenly beds, location.
• Limited menu at restaurant.

“Pleasant, quiet and convenient to airport.”

Aug 5, 2008 by Sandra from Highlands Ranch, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Rooms.
• Dining - poor service waited one hr for dinner after 10 pm.

“Dinner was late, and sat under lights at 10 pm, menu selection was not the same as served dinner - substitution of ingredients. Other people served first after we had been waiting extended time period.”

Jul 29, 2008 by Stephanie from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel.
• Furniture in room were getting a little worn.

“Love this hotel, within the DTW airport. Great for a late arrival or early AM departure. Nice rooms, although furniture is beginning to look at little worn (but still very nice!). Have stayed here 3 - 5 times and will definitely return.”

Jul 10, 2008 by Chris from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice TV and bed.
• Small pool.

“Right in the airport and easy to get to. Very nice decor and the room was modern but relaxing all at the same time. Nice get screen TV and comfortable bed. Only draw back for us was the very tiny pool.”

Jul 2, 2008 by Jodi from West Bloomfield, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The meal we ate at the restaurant was amazing!
• The top sheet on the bed was like a rough paper napkin. So uncomfortable!

“We stayed here one other time and loved it. Our room had the most amazing tub and shower and a private toilet and we were excited to stay again. Our room this time had no tub and no private toilet. Plus, the top sheet on our bed may have been 200 thread count but I think that's high. Overall, a great hotel but not the best stay this time.”

Jun 16, 2008 by Julia H. from Spopkane, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love your beds.
• Food was too bland.

“I might fly second class but I always sleep in first class. Your bus boy dropped me and my luggage off in the wrong line and by the time I found out, I almost missed my plane.”

Jun 9, 2008 by Bibi from Katy, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very quiet.
• Exclusive gate to check in (not if you have luggage).

“Had dinner one night, food arrived on a hot plate but cold food. So I sent it back, next try a cold plate with lukewarm food (note these meals are not cheap). So the manager gets involved which was nice and did not charge for meal but I was starving at that point. Room extremely quiet and peaceful given location. Touted special check in gate) but not if you are checking luggage, so I had to wheel my 50# suitcase up a steep ramp (there was no one to help me) then outside, to check it. They should have offered to help me. There are no vending machines in the hallway so if you want a drink, get it in the terminal before going to the room. Very Asian themed hotel but no Asian food on the menu. Bar small and very crowded, dining area lacks ambience considering price of food.”

Feb 29, 2008 by Efrain from Hicksville, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent Location for when taking early flights! Great ambiance!
• No complimentary Internet access.

“Great ambiance achieved with the bamboo, the water setting in the middle of the hotel! Sadly, for business travelers who value Internet access, it's not complimentary.”

Jan 24, 2008 by Michelle from Roselle, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nicer than other hotels in the area.
• Starting to show wear, time for improvements.

“The Westin at Detroit Metro Airport is still one of the nicer hotels in the immediate area. That said, the property is starting to wear a bit and if some improvements aren't tended to soon the hotel will lose it's appeal. Love the fact that dogs are allowed but perplexed as to why the hotel has not arranged an onsite potty area for it's canine guests. Public spaces lovely. Restaurant is good but overpriced (but you are a captive audience so what to do?). Some nice touches have disappeared such as the previously complimentary bottled water that they now charge $5 for. With the tiny shop only open certain hours and absolutely no vending options it seems the hotel wouldn't take such advantage of their valued guests.”

Jan 20, 2008 by Kurien from Phoenix, AZ
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[4]

• Good rooms.
• Not connected to the airport other than to NW.

“The hotel has no convenience stores or vending machines and forces guests to buy water at $5 each. Staff not friendly at all.”

Nov 27, 2007 by Connie from Shelby Township, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Dining space for breakfast very open with hard surfaces, not "friendly".

“Excellent hotel with the ultimate in convenience if you are flying from Detroit Metro Airport. Rooms very clean and comfortable with an exceptionally comfortable bed.”

Nov 22, 2007 by Ashlee from Perrysburg, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The ambiance was nice.
• The bed linens weren't very comfortable.

“Overall the hotel was nice and I would stay there again. The only thing nice about the bed was the pillows and the shower was pretty awful.”

Nov 1, 2007 by Susan from Rutland, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel has its own airport security checkpoint.
• Allegedly Asian restaurant serves same old beef, chicken, and fish with fancy Names.

“The room was small but lovely, amazingly quiet (you could see the airport runway right outside, but only the most distant of muted murmurs when planes took off). The lobby was very nice, the room service was too expensive and I thought the room service menu was very limited: steak with Asian vegetables is still steak; chicken with Asian vegetables is still chicken. The AAA guide said the restaurant had stir fries and noodle dishes and maybe it did, but the room service menu did not. The best part was having our own private security checkpoint right into the airport; that was very pleasant.”

Oct 28, 2007 by Mary from Sagamore Hills, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, very clean.
• Nothing.

“Wonderful property. Very clean and very convenient.”

Oct 4, 2007 by Joe from Roswell, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, above avg. Restaurant quality food.
• Lobby is very cold.

“Super location for business travel. Great to relax in between going or returning from trips.”

Oct 2, 2007 by Jennifer from Surprise, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[10]

• Good location.
• You will pay a ton for internet and parking.

“The hotel was very clean but the staff was not helpful at all. You will also pay $30.00 a night for parking and if you want to use the internet add another $12.00. If you are departing from the Detroit airport the security line is very short.”

Sep 27, 2007 by Tony from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Attached to airport.
• Handicap room was not suitable.

“I liked everything about except having to stay in a handicap accessible room. There is no counter space in the bathroom. Hotel was not sold out. I should not have gotten that type of room. This was only shortcoming, but it was in my opinion a big one. I would not have been happy if I had to stay more than one night.”

Sep 20, 2007 by Vicky from Petoskey, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic all ways! Great beds, location, food, staff.
• Restaurant and bar very pricey.

“Outstanding front desk service, terrific restaurant/bar though pricey; beautiful room/bathroom/wonderful beds, linens, comfort! Not your typical "hotel" airport, not at all!”

Sep 13, 2007 by Rick from Madras, OR
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Most convenient airport I've ever seen.
• Shuttle service to 2nd terminal was particularly inefficient and slow.

“I would love to stay here if I was flying international or on Northwestern flights. Access/baggage check would be very convenient.”

Sep 6, 2007 by Michelle from Roselle, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Classy hotel with nicely appointed rooms.
• Nowhere to potty dogs.

“The Westin is by far the nicest hotel in the area. It is starting to show a little wear and tear but is still lovely. The lobby is gorgeous, the rooms are nicely appointed, and the runway view is awesome (and quiet if you can believe it). My one gripe I love that they allow dogs but there is not any green space within walking distance to potty them. Please, Westin, build a small run for them. Indoor pool & Jacuzzi are nice and the staff is always friendly and helpful. Restaurant is good but a little pricey.”

Aug 29, 2007 by John from Montgomery, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[10]

• Nice bed.
• Snooty staff.

“Excellent if you have flights in/out of Detroit.”

Aug 28, 2007 by Mike from Englewood, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Westin service is always outstanding. This is a wonderful hotel.
• I liked everything.

“Outstanding hotel with great location at the Detroit airport. Typical great Westin service and room with luxurious bed. We enjoyed our stay.”

Aug 27, 2007 by Gerakdube from Little Rock, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the comfortable beds.
• Paid too many tips.

“Our stay for very comfortable and the service and environment was great.”

Aug 21, 2007 by Laurie from Concord, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Their staff was attentive, friendly and well informed.
• My stay was too short and when my son's accident happened in the lobby it cut short my time in the room.

“The hotel was clean, spacious and attractive. The fact that it was connected to the airport made transportation much easier. The room was comfortable and what I expected and more. The staff was helpful and courteous.”

Aug 18, 2007 by Kathy from Las Vegas, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• Only one restaurant to eat at. Expensive, salty food.

“This hotel was a combination of upscale and penny pinching. The two bath towels were smallish. I expected that I would be able to order room service for an early flight departure but room service doesn't begin until 6 AM even though my flight was scheduled for 6:40 AM. I expected that a four star hotel would have room service 24/7. The food was very expensive and salty at the one restaurant that was in the hotel.”

Aug 3, 2007 by Deborah from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great beds.
• Slight mildew smell in bathroom.

“Really liked the convenience of the hotel.”

Aug 2, 2007 by Erin from Kalamazoo, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic service and very comfortable rooms.
• The room service was at a very low quality compared to the rest of the hotel.

“The rooms are extremely comfortable and the staff is very friendly. The staffs are more then willing to help with even the smallest request.”

Jul 31, 2007 by Heidi from Dallas, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was exceptional. They went above and beyond to make our stay enjoyable.
• Only one restaurant & pricey parking option (valet). Meals were pricey. Internet service was $10, should be free.

“We loved our stay at the Westin. Jennifer went out of her way to locate a Kids Pack for my children to enjoy, and really all the staff we encountered was very personable yet professional! Rooms were very clean and beds were extremely comfortable. View from our window was the Northwest terminal so the kids could see the planes coming and going. Kids loved the pool and hot tub. Some might have found the pool to be too small, but my kids had it to themselves so it was just right for them. Meal prices for the kids were very reasonable, but adult prices were high and there was only one restaurant. I would prefer another option for parking, but I guess being attached to the airport limits options. Internet access should be free like it is in most other hotel chains. Overall, very nice hotel and we would stay there again if in the Detroit area.”

Jul 14, 2007 by Rita from Sterling, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[9]

• Quietness and convenience.
• Ala Cart expense, dining options.

“The hotel was convenient and very quiet. Good for resting. The dining options were limited. Unfortunately, our room needed a good dusting, which really detracted from our stay.”

Jul 12, 2007 by Elizabeth from Sarasota, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location was excellent for air travelers. Service was very good.
• In room bar items were expensive; a bottle of premium water was five dollars.

“Lovely and convenient best describes the Westin at Metro Airport. The restaurant was very good; service in the bar was excellent. The rooms were comfortable and appealing. True to Westin's reputation, this is a great place to stay for business travelers, or those going to a romantic getaway.”

Jul 11, 2007 by Lori from Zeeland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Luxury at a good price!
• Bad drain in bathroom, hates that!

“This hotel was great for our needs, had a pool for the kids and parents to relax in after a few HOT days in Detroit at the Air Show. Fun to be able to go into airport Terminal for supper and watch the planes come and go, we had a great view of the tarmac from our room window which was a bonus for the kids and the dad! ;-)”

Jul 10, 2007 by John from Kirkland, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• In the airport.
• They charge for the internet.

“A four star hotel, but the rooms are a bit small compared to other four stars. Not a problem though. Nicely appointed, but a bit industrially appointed in certain aspects, such as metal doors for the closet an bathroom. Not as nice as wood.”

Jul 5, 2007 by Merry from Kentwood, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Fun to watch the airplanes.
• The parking was an issue.

“Excellent hotel!! Very cool. Was kind of surprised at the dirty window that we looked out of, dirty from the inside as far as finger prints & noses against the window--should have been cleaned by the maids. Otherwise, a very nice place to stay.”

Jul 5, 2007 by Eric from Decatur, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient for weekend trip.
• Food very expensive for what is received.

“For a weekend trip (in late Friday night, out early Sunday), this location is perfect. Food is severely overpriced, but overall experience was great.”

May 10, 2007 by Diane from Altadena, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor and location - close to airport.
• Not a thing. It was great!

“Very beautiful, fabulous staff, room decor was very tasteful/ classy. Wonderful coffee machine in room.”

May 1, 2007 by Billine from Houston, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Wonderful ambience in the spacious atrium.
• Carpet in room was not particularly clean. Found pacifier under dresser.

“We love staying at the DTW Westin! It is a gorgeous hotel with a wonderful atrium and excellent gym. However, we have noticed the wear and tear over the years. The furniture in the lobby areas is showing wear. The carpet in our room was not clean, so it detracted from our stay. We are still quite happy with the hotel, it is soothing and relaxing, but the rooms should be kept cleaner.”

Mar 28, 2007 by Vera from Paulding, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was surprised that there was no airplane noise when we were in our room.
• None.

“It was very pleasant and peaceful.”

Mar 24, 2007 by Steve from Saline, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and quality of the room.
• Nothing not to like.

“Excellent hotel!”

Mar 22, 2007 by Jeffrey from Battle Creek, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff of this hotel really knows how to make you feel like you're a star.
• Aside from its location in the Detroit metro airport, I found nothing wrong with this hotel at all.

“The west in hotel at the Detroit metro airport is a true gem, despite its odd location. Descending the escalator to the hotel lobby you will find a hidden oasis of luxury. As you pass from behind the "bamboo forest", a tranquil and elegant reflecting pond”

Mar 18, 2007 by Janis from Williamston, MI
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room, great amenities, location, restaurant.
• Inability to adjust room temperature.

“This is a beautiful well appointed hotel. This was my second visit and I will not give it another try. The temperature of the room was so warm on both occasions, that I could not get comfortable nor sleep, nor enjoy the wonderful amenities of the room and there is no way to adjust the temperature that works. The first time I just thought it was an aberration, but on the second occasion I felt as though I had wasted my money when I could not get the rest I was looking for. It is truly a shame that I will have to dismiss this beautiful hotel from my list of places to stay when I¿ve booked early morning business or pleasure trips from dew.”

Feb 20, 2007 by Steve from Saline, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and its a west in.
• We had a room in front of the elevator, a little noisy.

“Location, location, location; if you are traveling in or out of Detroit metro there is no better hotel. Plus it is a west in, excellent.”

Feb 19, 2007 by Stephanie from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location inside the dew airport. Nice, comfortable rooms.
• Had to pay for high speed internet access.

“Stayed here several times - always a good experience.”

Feb 8, 2007 by Jamie from Larchmont, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Atmosphere and upscale furnishings and quiet.
• It was not convenient to the smith terminal and limited food options for passengers departing smith.

“This was a very nice hotel and I would definitely stay here again if I was traveling northwest out of McNamara, but for smith terminal it is not convenient. The in-room movie selection was fantastic and we really enjoyed that.”

Feb 3, 2007 by Dean from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nicely decorated, comfortable surroundings.
• Extremely pricey beverages in room. For a can of pop is ridiculous.

“This west in was nicely decorated, had friendly staff and was a perfect fit for our needs. In room beverages were quite pricey (for can of soda, for relatively small bottle of water, not including tax), no vending machines located in hotel, and our ice machine didn't work.”

Jan 27, 2007 by Jessie from Seoul, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, well located, comfortable.
• Can't find a thing not to like about this place.

“Being attached to the airport, it was very quick to locate the hotel, and time-saving. The room was warm and comfortable, and the staff was quite helpful when I requested information of night-snack around 11pm. Overall I think this is a great hotel!”

Jan 21, 2007 by Stephanie from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Great location inside the dew airport. Nice, comfortable rooms.
• Had to pay for high speed internet access.

“Great hotel inside the dew airport. ”