User Reviews for Marriott Knoxville

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Aug 20, 2009 by Pam from Chattanooga,TN
Overall Rating: 10

• Clean, spacious lobby, and spacious, fenced pool area.
• Room wouldn't cool to thermostat setting and wouldn't want to park in garage alone.

“Beautiful hotel with views of the river on higher floors.”

Aug 5, 2008 by johnny from youngstown
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[7]

• Beds are comfortable.
• Internet is not free in rooms.

“The internet fee over priced ($10 per 24hrs). No refrigerator or microwave in rooms.”

Aug 4, 2008 by TR from NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was nice and clean.
• The pillows were very small.

“We were only there to stay one night. The hotel was nice and the room was very nice and clean. The staff was friendly and efficient. The people in the room next to us were very loud; I could hear them clearly through the connecting door. The pillows were very small and the bathroom should have a vent.”

Nov 18, 2007 by Tim from Mocksville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good location.
• Charge $10 for internet access.

“Great location to attend Vols football game. About a mile away from the stadium. Walking distance to good restaurants. Nice room. Would recommend. Only downer was the $10 extra charge for internet access.”

Aug 2, 2007 by Shannon from Lago Vista, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was very good.
• The restaurant.

“The restaurant was awful. I felt like I was in the book "Amelia Bedelia." The food was good but the wait staff spoke such poor English that every order was messed up. Even when I pointed to something on the menu it got messed up. They didn't even know how to do basic stuff like give us silverware and menus. Really bad. The cook did a good job by coming out to apologize and the hotel staff did their best to fix the problems when we ordered room service but the restaurant is really awful in the service area which is so important. It was so bad it couldn't have been worse.”

Jul 13, 2007 by Nathaniel from West Harrison, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• The overall design of the hotel was amazing and the hotel made me feel safe.
• The construction all around the hotel made it hard to find and difficult to get to.

“This was a great hotel and I would stay there again the only thing that bothered me was they wanted to charge me 10 dollars to use the web I felt as if they were trying to nickel and dime me.”

Jun 7, 2007 by Alphonso from Knoxville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It has a great view of the city.
• No two room suites.

“The hotel is clean and the staff is very friendly. Close to most popular attractions in the area,”

May 2, 2007 by Susan from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Clean, quiet rooms with internet connection.
• Difficult to get to and hallways seem dark and tired.

“Staff is very friendly and responsive. The rooms are clean and have been upgraded, but some of the spaces seem old - hallways and areas to and from garage.”

Oct 17, 2006 by Ewing from Matthews, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lounge employees were extremely helpful and courteous.
• Lounge needs to be more intimate rather than like a sports bar.

“The Knoxville Marriott was a terrific place to stay. The desk personnel and the lounge employees were very helpful.”