User Reviews for Sheraton Buckhead Hotel Atlanta

Research User Reviews for Sheraton Buckhead Hotel Atlanta (1-20 of 292)

• Add Your Own Review »

Sep 14, 2008 by Rosalyn from Atlanta, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• The rooms were very comfortable and nicely decorated.
• Construction, loud noises in the morning, pool not working.

“This hotel will be a lovely place once renovations are complete, but I would not recommend at this time. There is a makeshift lobby, very loud construction, and pool was not working.”

Sep 9, 2008 by Jeremy from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The comfortable beds.
• The hotel was going through construction.

“The hotel was in a great location in Atlanta, but was undergoing construction, so it was a bit noisy in the morning.”

Sep 8, 2008 by Jeffery from Andalusia, AL
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[6]

• Rooms were updated and nice.
• The parking area and the exterior of the hotel was dirty and under reconstruction.

“The rooms were fresh and updated. The exterior, grounds, and parking area was not pleasant to the eye. It was dirty, trashy, and dusty. It was not good on street appeal.”

Sep 8, 2008 by J from Simpsonville, SC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The room was very nice.
• No cable first night - Hotel was under major renovation.

“This will no doubt be a very nice hotel when it is finished. At the moment you check in in a side hallway and the common spaces, exterior and halls are worn out. The staff had a hard time checking me in and I had one very nice person and one very untrained and grumpy person to deal with. Once in the room it was VERY nice thought the shower pipe sprayed it was fixed very quickly and the TV had nothing but snow for the first night. Again, this will be a VERY nice place eventually. Right now it's a bit of a mess.”

Sep 7, 2008 by Brannyn from Savannah, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• It was the only room left in Atlanta!
• A suite was really just two adjoining rooms. It was awkward.

“The hotel was clean and provided exceptional service on a very busy night. Between college football games and in-house weddings, the staff was outstanding. The room was clean and recently renovated. We were told that we would be in a suite and were too tired to question the single room that we found.”

Sep 4, 2008 by Susan from Boiling Springs, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nicer than expected, right across from mall and many other convenient shops.
• Parking fee if you decided to park on hotel property; outside looks bad due to construction.

“Under construction. Nicer than expected, right across from mall and many other convenient retail shops. Valet Parking available. 12:00 PM check-out. Everything is brand new & modern-feel renovation. Staff was helpful with restaurant recommendations & directions. Only about 5 minutes from downtown Atlanta and the Cheesecake Factory!”

Sep 2, 2008 by Julie from Albany, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quick check in and out.
• There was not a TV remote in the room, need more valets for parking.

“Hotel staff was friendly, rooms were nice and bed was great. There is a charge for parking of $15 a day (8/30/08). Across from Lenox Mall. Hotel is in some remodeling stages but didn't effect us in any way. Would suggest don't have a room on lower floor near valet parking because I could hear people talking the next morning.”

Sep 2, 2008 by Bill from Mt. Pleasant, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Remodeled. Everything is brand new.
• Nothing.

“This remodeled hotel offers upscale accommodations.”

Sep 2, 2008 by Nick from Jasper, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Newly renovated.
• Renovation is not completed.

“This hotel has is in an excellent location for Buckhead and in particular, Lenox Plaza. When renovation is complete, it will be an excellent hotel.”

Sep 2, 2008 by Jim from Albany, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Everything on our floor had been remodeled and was brand new.
• The rooms need to more sound proof.

“We really enjoyed our stay at this hotel. Everything was brand new due to the remodel. It was clean and nicely decorated. The staff was helpful and friendly. There was some noise from the street and due to the renovations.”

Sep 2, 2008 by David from Henderson, NV
Overall Rating: 2
Cleanliness:[5] • Staff:[7] • Location:[8]

• The location is ideal.
• The hotel is being converted from a Sheraton.

“The Buckhead Hotel is under construction being converted from a Sheraton to a Marriott. It doesn't have a lobby, restaurants or working internet. The hotel will be great, but for now its not worth staying at.”

Feb 17, 2008 by Puneet from Franklin Park, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The lobby.
• Lot of construction taking place everywhere else in the hotel.

“It was a typical 3 star hotel, but a lot of construction made it annoying to get through at times.”

Jan 28, 2008 by Ron from Fletcher, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Great hotel for the money. Great location to central Buckhead, upscale shopping and business.
• Older hotel that needs a quality detail makeover.

“Have stayed in hotel 3 times. Always enjoy convenience of location and friendly staff. Noticing more and more hotel needs a detail makeover/upgrade. Maybe just the 5th floor or our room this time around, but paint jobs sloppy, doors in ill repair with major gaps at bottom causing hallway noise to enter room. Windows not sealed properly allowing outside traffic and air handler noise to enter room. Lamps bent or not tightened down, air system not functioning as it should. Overall, for a hotel in this location with this branding, there should be a bit more attention to detail. Don't want to see it go down hill.”

Jan 26, 2008 by Bertram from Bronx, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[10]

• Location.
• Maintenance finally came to unclog the bathtub drain on the last night of our stay.

“It's time for this property to undergo an upgrade. It's not a dump, mind you, but you can see it's about that time. We checked into the hotel on Friday, and from that evening, we asked repeatedly for someone to come unclog the bathtub. It didn't happen until Sunday night. We left Monday morning.”

Jan 24, 2008 by Steve from Orlando, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• Excellent value. Great location. Nice rooms.
• Older, not extremely well keep but, once again, good value for price paid.

“Great price/value relationship. Good location, would recommend for price paid.”

Jan 23, 2008 by Mike from Windham, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Front Desk staff went out of their way to make my stay enjoyable.
• Facilities could probably use some renovations.

“Great location, front desk staff went out of their way to make sure that I was satisfied. And Example: when asked what time we had to be out by (we had a morning commitment and an evening flight) I said that we would like to have use of the room until noon. He said that he could have the room until 3PM.”

Jan 22, 2008 by John from Smithfield, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[7]

• Location.
• The hotel was old and not clean.

“I was at the hotel during the MLK weekend. At 3:00 in the morning on both Thursday and Friday nights, they are in the hall screaming. I got no sleep. I would not return under any circumstances.”

Jan 16, 2008 by Margaret from Saltspring Island, BC CA
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[7]

• The beds were very comfortable.
• The attitude of the staff was poor.

“This hotel is conveniently located near public transit and restaurants. The facilities are in line with a three star hotel, but the service was disappointing. The staff was unresponsive and sometimes appeared completely disinterested in the comfort of their guests.”

Jan 10, 2008 by Margaret A. from Saltspring Island, BC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[8]

• The bed is very comfortable.
• Some of the staff is unresponsive and frustrating to deal with.

“This hotel is an adequate place to stay in Atlanta. It is close to the Subway, and there is a mall and several restaurants within walking distance. The hotel itself is a little run down, and some of the staff is blatantly uninterested in the comfort of their guests.”

Jan 7, 2008 by Ronald from Powell, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very Comfortable Bed and Bedding, Helpful Staff, Room Cleanliness, Classy, & Location.
• Hallways need updating. Charge for Parking needs to be Eliminated.

“Very nice and comfortable and clean. Very Friendly, Helpful Staff. Convenient location.”

Jan 2, 2008 by Craig from Birmingham, AL
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[8]

• I liked the location.
• The hotel is showing its age, old and dirty.

“This hotel is beyond its prime. Even though it is conveniently located in Buckhead it is not worth the price. It reelects its age in the obvious layers of repair and remodel visible as you walk through the rooms and halls.”

Dec 14, 2007 by Joe from Atlanta, FL
Overall Rating: 3
Cleanliness:[10] • Staff:[8] • Location:[9]

• Hotel has two buildings, convention center building is sub par.
• Pealing wall paper, broken baseboard, and long wait for hot water.

“The hotel is broken down into two buildings, the room tower and convention center. The room tower appeared to be acceptable, but the convention tower rooms are sub par, at best. If the hotel is overbooked, prepaid travelers are given these rooms, which are not in keeping with pealing wallpaper, broken trim, sticking doors, and a 5 minute wait for hot water. If I were to book directly with Sheraton, I would not accept a room in the convention center. As a pre paid traveler, I had no choice and little recourse to the situation.”

Dec 5, 2007 by Sandy from Lothian, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] •

• The hotel staff was extremely helpful!
• NA.

“Located in the upscale are of Buckhead and great value!”

Nov 19, 2007 by Lisa from Mobile, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Directly across from the Lenox Square Mall, safe location.
• Was not in a good nightlife location.

“I was lead to believe that Buckhead was the "nightlife" district of Atlanta, but it was not. There were only a few places to go to and they all closed early. I think in the future Ill stay in a different part of Atlanta.”

Nov 14, 2007 by Holly from Scottsboro, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bar had good martinis.
• We asked for a king sized bed but got two full sized beds.

“The hotel was okay. Our room was on the garden level that smelled awful. The door to the patio would not open. And our reservation was for a king room and we ended up in a room with two full size beds. I would not recommend this hotel to anyone who was looking for a romantic getaway.”

Nov 13, 2007 by Jack from Tallahassee, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• The staff was very helpful in providing Atlanta area information.
• It is an old property that needs to be updated.

“The location is very good; however, I feel it would better serve the business traveler as compared to a family.”

Nov 13, 2007 by Barbara from Rutherford, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[3]

• The bed was very comfortable.
• Breakfast buffet was awful and not inexpensive.

“I did not find the front desk particularly friendly. The room originally assigned had not been cleaned yet and had an awful view. The second room had a terrible view as well. The hotel was clean; the bed was very comfortable, and otherwise fine.”

Nov 11, 2007 by Lori from Collierville, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[10]

• Location.
• Run down, in desperate need of renovation, and technical upgrades.

“Sheraton or Star wood properties need to take a look at this one. In need of love. Tremendous TLC. Hair in showers, water supply short, several mistakes on checking in, parking situation not organized, food is awful, personnel inexperienced, shouted my room number across the lobby to the supposed valet. Beds and linens old, with holes, lumpy, lamp shades broken. All in all very disappointing. I will not stay at this location again.”

Nov 8, 2007 by Wayne from Middletown, RI
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Price for location was great.
• Amenities not in line with star level.

“The Sheraton Atlanta was good for the price I paid and its convenient location. However, I was expecting little more amenities for the star level and was disappointed. You had to call down to the front desk and go through a process to pay for internet in your room. There was no pay per view available on the television. I would stay here again but I would realize that my decision would be for convenience to Lenox and midtown Atlanta only.”

Nov 3, 2007 by Thomas from Portland, OR
Overall Rating: 3
Cleanliness:[6] • Staff:[9] • Location:[1]

• Staff is very professional and hospitable.
• Location, this is not Buckhead. It's a mall location!

“Amenities are only reachable by car. This is very suburban and not really in the "Buckhead" that you want.”

Oct 31, 2007 by Romin from Benicia, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[8] • Location:[10]

• The only thing good was the location.
• There was black mold in my room which made me ill, the hotel was under some kind of construction, and smelled like mildew or water damage.

“I would not rate this as 3 star hotel until it has been updated and the water damage has been dealt with properly. The first room I was in smelled like the cheap motels I stayed in as a teenager. There was a water leak and black mold. The next room, several floors up did not smell any better and the door had to be slammed shut and forced open every time you come and go. The staff was friendly and accommodating, the food was descent, the lobby looks nice and the rooms looked descent but a little outdated. I would not recommend this hotel unless the rating was changed to 1 or 2 star and the price was adjusted accordingly.”

1 of 1 people found this review helpful.

Oct 30, 2007 by Sandy from Lothian, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location, staff and room was a great value for the money.
• Bathrooms need to be updated.

“Location, staff and price of room was great value.”

0 of 1 people found this review helpful.

Oct 25, 2007 by Steve from Chippewa Falls, WI
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[7]

• The outside landscaping was beautiful. The lobby was spacious and attractive.
• The rooms were old, with the carpet worn and walls needing paint.

“Our first impression of the hotel was positive because of the attractive grounds and lobby. However, the rooms were extremely worn and unattractive.”

1 of 1 people found this review helpful.

Oct 24, 2007 by Phyllis from Martinez, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice staff, clean, convenient, shuttle.
• No complimentary breakfast, 15 20 to park.

“Okay, I wasn't really impressed. I like embassy suites much better. May cost more but you get a lot more value?”

1 of 1 people found this review helpful.

Oct 24, 2007 by Ed from Chattanooga, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Room was generally quiet; bed was comfortable and shower hot.
• Heard some early morning talking from next room but not too bad.

“Good location next to mall. Would be ideal for shopping/holiday excursion.”

0 of 1 people found this review helpful.

Oct 23, 2007 by Phyllis from Martinez, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Had a Starbucks.
• Did not have free continental breakfast, small rooms, charged for local calls, 15 20 $ to park.

“It was okay. If the room charge did not add on a service charge and tax I would have rated higher. I could have stayed at embassy suites for a little more and gotten free cooked to order breakfast and managers reception everyday.”

1 of 1 people found this review helpful.

Oct 23, 2007 by Darlene from Orlando, FL
Overall Rating: 0
Cleanliness:[8] • Staff:[10] • Location:[10]

• Excellent, the best restaurant we have ever been to.
• Nothing.

“We have never had such a good meal at a restaurant. We used to go to Applebee's and for the same price or less (ours was less) we received a top quality meal. The grilled shrimp were huge compared to the puny ones you receive from Applebee's. The food was the best from any restaurant we have ever had, and the wait staff was always very attentive and very nice flat out the best service ever.”

Oct 21, 2007 by Todd from North Canton, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Hotel needs updating.

“Rooms where clean, but needed work, outlet covers missing, etc.”

1 of 1 people found this review helpful.

Oct 18, 2007 by Esperanza from Fair Oaks, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• I enjoyed the room decor, and the front desk staff was wonderful.
• I tipped their driver $20 to get me tourist pamphlets and he didn't.

“Very nice hotel. The bathroom could have been a bit cleaner (I hate caked crud in corners) but overall it was a pleasant experience. Guest services provided great service.”

1 of 1 people found this review helpful.

Oct 17, 2007 by Hope from Cairo, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[4]

• It was close to the mall.
• It was dirty. Dust was on the wall it had not been vacuumed the carpet was nasty. Trash under the bed. It smelled.

“This is the only time I have been disappointed. The hotel room was not cleaned. I complained but the said they were going to remodel next month. That has nothing to do with being clean. Staff was not efficient checking us in. I gave them a list of thing that needed to be done. I hope I did not get bed bugs.”

1 of 1 people found this review helpful.

Oct 15, 2007 by Gabrielle from Macon, GA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• Big room with comfy bed and lots of pillows!
• $15 parking/day way too much. Bathroom lighting poor.

“This is a nice hotel right across the street from Lenox mall. It is convenient, attractive, and comfortable. I recommend it to anyone who wants a 3-star stay.”

Oct 11, 2007 by Keyshawna from Memphis, TN
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[10]

• It was located next to the Lenox mall!
• The staff was awful and they tried to charge for services I didnt receive.

“This is my second stay at the Sheraton hotel. The first time was very pleasant and the staff was very courteous. However, my most recent visit was awful, the rooms were very neat and clean but the staff was awful and not helpful at all. They even tried to charge us for room service we couldnt have ordered. I will not be returning to this location again!”

1 of 1 people found this review helpful.

Sep 27, 2007 by Alice from Delray Beach, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[7]

• Convenient, nice room.
• Concierge couldn't speak English very well and could not give us information.

“Room service was excellent, front desk was very helpful.”

Sep 25, 2007 by Sarah from Columbia, TN
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[10]

• Service was excellent.
• Older hotel, needs updates.

“Hard to complain about a cheap stay in bulkhead and the service at this hotel was great. When I checked in I told the guy at the front desk that I was enjoying a long weekend alone to relax, he upgraded my room to the club level (free breakfast) and gave me $35 credit on my room. The workout room has more equipment than most and the equipment is good quality. My room was less than ideal. The carpet felt dirty. The air was on but the thermostat wasn't working so I was very grateful for lots of covers. The bathtub drains slowly and I dislike showering with water around my ankles. Parking is $15/day. Wireless is free in the lobby but at a fee in the rooms. Despite my complaints, Id stay here again because of the price/location/service.”

Sep 24, 2007 by Gregg from Anderson, SC
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[8]

• Location.
• The hotel looks run down.

“I was giving a upgrade, the last time I stayed there the rooms are nasty and smell.”

Sep 18, 2007 by Glenda from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient location.
• Parking lot has storm damage (that's what it looks like).

“This is a convenient and well priced hotel selection for Atlantas bulkhead area.”

0 of 1 people found this review helpful.

Sep 13, 2007 by Jeff from Millbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[6]

• Pool.
• View.

“The overall experience was very good. The kids loved the pool and fountains. There were a few great restaurants within walking distance. The room was very nice and clean. The staff was friendly when I was able to speak with them. They were very busy, and a little understaffed.”

Sep 13, 2007 by Lori from Alpharetta, GA
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[7]

• Nice location, public areas.
• Old room, not renovated like described.

“I felt like they put us in the worst floor possible, right next to housekeeping. The room was not renovated or even recently kept up.”

1 of 1 people found this review helpful.

Sep 9, 2007 by Ronald from Dothan, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The registration staff at check-in (a+)!
• Parking is too expensive and inconvenient to accessing the hotel!

“I've already said enough!”

0 of 1 people found this review helpful.

Sep 6, 2007 by Charles from Dyer, IN
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The shuttle service to area attractions is a great idea.
• We had to kill a large cockroach and a spider on our second night and couldnt sleep after that!

“We had to kill a large cockroach and a spider on our second night and couldnt sleep after that! When we brought this up to the manager, nothing was done except for a small apology.”

1 of 1 people found this review helpful.