User Reviews for Crowne Plaza Hotel Cincinnati Blue Ash

Research User Reviews for Crowne Plaza Hotel Cincinnati Blue Ash (1-20 of 48)

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Sep 24, 2009 by M.C. from Cincinnati,OH
Overall Rating: 10

• The hotel was very quiet and convenient, despite the location next to the highway.

“I found the hotel itself and grounds well maintained and the service very accommodating to my request. I would recommend this stay to anyone looking for a private, intimate stay or just to unwind from work or travel.”

Aug 15, 2009 by Steve from Vienna,VA
Overall Rating: 7

• King-size bed
• Bathrook had little shelf space for toiletries

“This is a slightly better-than-average hotel in a good location off the interstate. The room had little space to relax in, and the bathroom had little space for toiletries, but the shower strength was superb, the room was clean and the bedding was good.”

Aug 3, 2009 by matt from Coldwater,OH
Overall Rating: 7

• it was close to are spot of interest
• the pool was out of order

“it was a good stay”

Aug 1, 2009 by Dave from Indianapolis,IN
Overall Rating: 9

• Outstanding customer service.
• Beds were kind of hard.

“The facilities were very nice. The staff was amazingly accomidating.”

Jul 22, 2009 by Kevin from Donaldson,AR
Overall Rating: 10

• Location, cleanliness, and
  price.
• Liked it very much.

“Great location, good price, very clean, and friendly staff.”

Jul 19, 2009 by Rich from Powell,OH
Overall Rating: 7

• The beds were very comfortable.
• The room and bathroom were very small and cramped.

“The hotel is nice, but the rooms are small with few amenities. The bathroom lacks counter space and is too small for a family of 4. The beds had upgraded mattresses and sheets and very comfortable. The housekeeping staff was very cordial and did a good job of cleaning the room. The pool area is nice and very clean. Overall the hotel was nice, but I would only rate it as a 3 star property.”

Jul 19, 2009 by Cristina from Columbus,OH
Overall Rating: 5

• Proximity to Kings Island.
• Rudeness of front desk staff. Would never stay again.

“When we arrived we were informed by the front desk manager (male) that we were booked in a smoking room. We would never book a smoking room as we are asthmatic and have young children that are asthmatic. I asked to have a non-smoking room and the front desk manager was beyond rude. I was offended and appalled at his demeanor. I would never stay here again.”

Jul 13, 2009 by Fred from Willard,OH
Overall Rating: 9

• Very fair price for pop and snacks.
• Pool a little too warm for my liking, but very nice other than the temperature.

“Very nice hotel with a convenient location to King's Island and downtown Cincinnati. Hotel staff extremely friendly and helpful. I would stay here again without question.”

Jun 17, 2009 by Travis from Monticello,IN
Overall Rating: 5

• No comment.
• Room was right by 2 outside doors. Heard door opening at all hours of day and night.

“This is the worst experience that
I have ever had. Crowne plaza does not meet the star selection
I chose. Very disappointed.”

Apr 27, 2009 by Linda from Cincinnati,OH
Overall Rating: 5

• Nice room
  and
  nice bathroom.

“The room and bathroom amenities were great.”

Apr 8, 2009 by Michelle from Lexington,KY
Overall Rating: 9

• Convenient location.
• Housekeeping was rude when we overslept and knocked on our door demanding that we had to heck out immediately. Not a pleasant way to wake up.

“Good experience.”

Apr 7, 2009 by Edward from Cincinnati,OH
Overall Rating: 6

• Convenient location to highway.
• This was not a 3.5 star hotel.

“There was absolutely nothing upscale about this place. My biggest complaint pertains to the room accommodations which can best be described as average. The room's furnishings appeared to be from the early 90's or late 80's circa. The room decor and adjoining hallways were dark, dreary and downright depressing. The only thing I enjoyed about this hotel was checking out.”

Jan 26, 2009 by Bob from Jackson,TN
Overall Rating: 10

• Clean, comfortable, quiet.
• Pfeiffer road is really busy.

“If clean, comfortable,and quiet is important then this hotel is great. The restaurant/pool areas also are pleasingly decorated and maintained.”

Sep 16, 2008 by Adele
Overall Rating: 6

• Friendly staff.
• Older hotel. Needs updated.

“We had a leak in the ceiling that dripped and when I called the front desk it took 15 minutes for someone to come move us. We requested a late check out and were told to put the 'do not disturb' sign on the door, just in case the maid would not see the request and we did, but she came in twice. Things seemed a little unorganized, but a friendly staff.”

Sep 4, 2008 by Vonda from Marion, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice.
• None.

“Great hotel for value - all staff were great. No problems at all!”

Sep 3, 2008 by Dana from Middletown, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[9]

• The location was great.
• The restaurant was too expensive and the food was awful.

“First, they did not accept pets. The internet in the business office was out for two days. They did not even have coffee set up in the lobby on Sunday, August 31st. Nothing was included in this hotel. I asked for a luggage cart from the front desk person and was told to just look floor to floor for one. There was no customer service. I would not stay at this location again.”

Aug 29, 2008 by Stephanie from Coolville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy access, beautiful room, clean, quiet, amenities.
• Linens were great, but beds weren't that comfortable.

“I was more than satisfied with this hotel. It was perfect for our family trip to King's Island in terms of access. It was only minutes from the park. The hotel itself was beautiful and well appointed. Fantastic amenities (pool, dining, etc.). Rooms were pretty and bathrooms were clean. A big plus was the free parking since many of the upscale hotels in the area depend on public parking or valet only, which can be costly. The staff was friendly and helpful. The business center had a PC available which made planning easy. We loved it!”

Aug 23, 2008 by Scott from Hamilton, OH
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[8]

• Clean.
• Pool was closed, restaurant was closed.

“We were very disappointed to find that the pool was closed and the restaurant was closed. They served dinner in the bar but the service was terrible and the food was mediocre.”

Aug 19, 2008 by Tom from Wadsworth, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Room accommodations were excellent; clean and organized; safe environment; restaurant staff was awesome.
• Nothing.

“Overall it met my expectations. excellent choice.”

Aug 18, 2008 by T. F. from Mansfield, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfy, inviting beds.
• Dark elevators.

“Very easy access from interstate, great beds, nice staff.”

Aug 15, 2008 by Aaron from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms that were very clean.
• Loved everything.

“This was better than I expected. I would say it exceeded my expectations in every way.”

Aug 14, 2008 by Amy from Columbus, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the bed! It was so comfortable!
• The pool was in the middle of the lobby- everyone could see you in it!

“I really enjoyed my stay at Crowne Plaza Blue Ash. The room was clean and the service was wonderful! The bed was one of the most comfortable beds I have ever slept in, I wish I could have taken it home with me! The only downside was that the pool was in the middle of a large atrium and it was rather small. I prefer a more off the beaten path pool experience.”

Aug 12, 2008 by Dawn from Boston, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room was clean. I loved the gift bag left on the bed.
• Our tub did not drain, but the problem was resolved.

“This hotel was very nice. The staff was very friendly and willing to help.”

Aug 12, 2008 by Julie from Maumee, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• The staff was helpful.
• Carpet was not swept, doors squeaked, no washcloths.

“The hotel was in a great location. The staff was friendly. When we arrived in our room, the carpet had not been swept. They took care of it right away. All the room doors squeaked and with children going in and out it was very annoying. The carpet looked new and the beds were nice. Just could improve some of the details--no coffee stirrers, no wash cloths, carpet not swept.”

Aug 11, 2008 by Tina from Danville, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Breakfast room was great!
• Rooms were too small! Hard to move around and relax.

“Hotel was very clean. Rooms were too small though. Not family friendly.”

Aug 8, 2008 by David from Monee, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Price and friendly staff.
• Needed bigger pool and hot tub.

“Great room, we were next to ice machine and elevator and was virtually sound proof. Location was close to interstate and easy to get to everywhere including Kings Island. Would recommend to everyone! Pool was medium size and no hot tub (only downfall). Even got us in room in the morning, well before check in time! Thumbs up!”

Aug 7, 2008 by June from Holly, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• The pool was connected to the dinning area. So it was cold.

“Good hotel we were happy with our stay.”

Aug 6, 2008 by Sherry from Tampa, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I like the proximity to the Interstate (71).
• There were no restaurants nearby. I had to go up to the next Fwy exit.

“The hotel is located right off the Interstate. It was convenient for that reason. The room was clean, as were the public areas (such as pool, parking lots, lobby, etc.,) The staff was very friendly and helpful.”

Aug 6, 2008 by Tony from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room and help were very nice.
• The breakfast buffet was in need of help and the staff pushed us to the menu.

“The front desk and lounge staff were very friendly. The room was nice and a nice size the other guest were nice as well. Great location convenient too Kings Island and Downtown.”

Aug 6, 2008 by Eva from Pataskala, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and bedding was great! Very friendly staff!
• It was like a maze getting to our room.

“This hotel was great! We were thoroughly impressed and enjoyed our stay. From the moment that we arrived, the staff was very friendly and willing to go above and beyond to make sure that our stay was nice. Once we got into our room, we were pleasantly surprised! The bed was so comfortable. more so than some of the more expensive hotels that we have stayed at Downtown Cincinnati. This was so enjoyable. We can't wait to go back!”

Aug 3, 2008 by Jim from Wadsworth, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The Hotel and its rooms were very clean.
• Pool area was small and no Hot Tub.

“Our experience was nice here. The room was very clean, but a little small. The pool area was small and it would have been nice if it was more family friendly. The Beds were very comfortable and the bathrooms were very clean. The hotel staff was accommodating when we requested a later check out. There was only one restaurant near by. I would stay here again!”

Jul 27, 2008 by Carolyn from Pikeville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent beds. Mattresses are great.
• Rooms with 2 double beds are very small.

“The hotel is very clean. The staff was great. Very safe area. Close to King's Island. The room with 2 double beds is very small. It is very difficult to use this size room if more than one person in the room. (We had 2 adults and 2 children). Very small bathroom. Part of the sink is located above the commode. Almost no room for toothbrushes, etc. I prefer a sink located outside the bathroom.”

Jul 17, 2008 by Kris from Toledo, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was very clean, very nice, in a great location and had a great staff.
• There was a wedding party, in our room, five floors up, we could hear and feel the bass music.

“This hotel was great for our weekend getaway. We found it to be clean, friendly and in a great location. The room was nice and with modern furniture. Considering the price, we were very pleased.”

Jul 17, 2008 by Christina from Lithopolis, OH
Overall Rating: 5
Cleanliness:[3] • Staff:[2] • Location:[10]

• The food was very good. The room was clean the first two nights. The kids liked the pool.
• When two large groups came in the third night. We had no maid service and boys were putting chairs into the pool.

“No luggage carts were working. They all were in the shop. A wedding was going on the third night and guests were swimming with their clothes clearly drunk. We called twice no one came down to the pool. Then a sports team of high school boys were in the pool without an adult. They were putting furniture into the pool and diving into 5 feet water of stacked tables. It took management 30 min to come down and still didn't ask the boys to leave just said "boys will be boys". Our room didn't get stocked with clean towels, all the cups were cracked, had not been vacuumed, and trash wasn't removed. All they did was make the beds. This was again the third night. After calling to the front desk for towels we waited over 3 hours and 4 phone calls for anyone to come. In the end we still didn't get all we were asking for. I was very happy the first two nights. I loved the exercise room and pool was average size but clean and well heated. I liked the open floor plan and our pool side room. I feel this hotel just doesn't have the staff to handle large groups.”

Jul 15, 2008 by Allen from Elyria, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• For the money it was nice.
• Not as nice as I expected.

“Overall the hotel was nice; A free continental breakfast would have been nice.”

Jul 15, 2008 by Patricia from Columbus, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfortable bed.
• I submitted a comment card when leaving and the girl at the desk was not interested.

“While we were sleeping, the smoke alarm kept beeping because of low battery and my husband had to disconnect it. At 5:30 am the alarm clock woke us up & we had not set it. When I got in the shower there was a 21/2 inch water bug in the tub, my husband had to get out. It was quite an experience for a 3 star hotel. The previous weekend we spent 3 nights in a 2 star (Best Western) and didn't have any issues like this.”

May 19, 2008 by Pat from Brecksville, OH
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• Good bed.
• Confusing layout, dimly lit elevators, weak breakfast.

“This hotel is fairly well located for business. It was not a 3 star hotel, in my opinion. While it appears that it had been updated, it seemed like putting lipstick on a pig.”

Oct 6, 2007 by Kathy from St. Anne, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean comfortable bed with a lot of pillows.
• Nothing.

“This hotel was easy to find. The staff was very friendly and accommodating. The rooms were clean with comfortable beds with lots of pillows on them. The hotel staff gave me a list of restaurants in the area with directions to all. I would definitely stay there again.”

Oct 4, 2007 by Jason from Floyds Knobs, IN
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• My 3rd room they moved me to was nice.
• A number of the staff is in desperate need of finding another profession.

“The first room they gave me - the toilet did not work. I told the front desk and they said they would have someone fix it. They never could get it fixed so they assigned me to another room. When I went to look at the other room it was a smoking room, completely on the other side of the building and smaller than the room they had originally given me. I did not accept that room so - unbelievably they moved me to a 3rd room that was astonishingly only about 3 doors away from my original room and was comparable to the original. I have no idea why they didn't do that in the first place. Some of the desk staff was very friendly and apologetic - a couple of the others looked at me as if I was something on the sole of their shoe.”

Oct 3, 2007 by Naomi from Hoffman Estates, IL
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[7]

• Lobby and public areas were very nice. Hotel was conveniently located between Cincinnati and Kings Island.
• The bathroom was very dirty.

“I would have rated this as an average hotel except that the cleanliness of the bathroom was no where near acceptable. The public facilities and the room where clean and comfortable. However, the bathroom floor and bathtub had dirt marks. The shower was clogged so water filled the tub. There were remnants of other guests on the toilet and a bug fell on me while I was visiting the facilities. If you decide to stay at this hotel, I recommend bringing bleach wipes.”

Jul 13, 2007 by Danielle from New Philadelphia, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very clean and had wonderful service.
• The elevator doors needed some WD40.

“This hotel seemed to have something for all ages. It was very clean, and the staff was all extremely helpful. I would definitely recommend this hotel to others wishing to stay in the same location.”

Jul 26, 2006 by Lyn from Chicago
Overall Rating: 10
Cleanliness:[9] • Staff:[6] • Location:[10]

• Convenient location.
• Hard to communicate with housekeeping staff (but that's more and more common).

“Only complaint is that the side of the hotel we were on didn't seem to have an elevator. We were on the second floor.”

Jul 21, 2006 by Alison from Springfield, Ohio
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The view from room overlooking pool area.
• Check-in wait.

“Check-in time was suppose to be at 3 P.M. I arrived at 3:15 and did not get check in until about 3:45. After about a 20 minute wait, they ask if I would like a standard double bed room, I had reserved a king size bed w/ sofa room. When I declined to take the room and wait for the king room, it just happen to be available then. The was no apology for the delay. I was traveling w/ a 7-yr old, with the long ride, so the half and hour wait seemed a very long time. The pool was the best thing, very warm. The chlorine might have been overused, but wasn't the bothersome. The continental breakfast was better then some other hotels ideal of a breakfast. Fitness room was ok, even though the second night I wanted to use it and there was no keys available and the person the called to unlock it for me never showed up. The rooms were clean, except the second day the maid did not take the empty dirty glasses from the day before. It was really quiet. I had an interior room on the 2nd floor and the view was pretty neat at night. I wouldn't recommend the Nintendo 64 to rent. My daughter spent a half-an-hour trying to play a game. The system was messed up. They did take the charge off of my bill for the system. Overall, I probably would stay there again. The price wasn't to bad, and there was more positive things with the hotel then negative. ”

Aug 8, 2005 by Russ from Noblesville, IN
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[10]

• That they had an indoor atrium with pool(but cold).
• Didn't change my sheets from one night to the other.

“Nice location, reasonable staff. Rooms were average size, but I guess I may expect too much. Wallpaper peeling from the walls, side entrance that should only allow entry by key holding customers is not turned on, so anyone can walk in. Beds were exact opposite...one was a giant sweaking cushion and one was concrete box that sweaked. Didn't change my sheets from the night before and had to call manager twice to get them changed. Staff was nice and acted helpful. I would not recommend this hotel at this time unless some of those changes will be changed.”

Jul 25, 2005 by John from Marysville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Service was good and fast
• The bed was uncomfortable

“The hotel was clean and the service was great. Only thing was the bed was too hard. If you have back trouble don't stay here.”

Jul 19, 2005 by William from Lawrenceburg, KY
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[10]

• Nice facility, workout room, business center, pool
• Very noisy, third shift worker & could get very little sleep

“Desk staff very courteous, but certainly did not see the big picture. I informed them I was a third shift worker & would be trying to sleep during the day. They put me in a room overlooking the pool laden with screaming patrons, put famalies with numerous small children in adjoining rooms who thought the halls were thier personal playground. I would most likely not return to this hotel by choice.”

Jun 26, 2005 by Al from Grove City, OH
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[6]

• Staff tried to charge me again. Toliet not working properly upon check in

“I got to desk at 7:38 PM. Staff did not know how to handle reservation. Waited till almost 8:20 or later till someone came and gave me room key. At first, they wanted to charge my card again. Thankfully, I had printed out conformation. The room's toliet was overflowing when we first walked in the room. We left hotel and toilet was fixed when we returned after 10:30 PM. We asked to change rooms, and they said they were almost all full.”

May 7, 2005 by Rick from Avon Lake, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• very good value

“Large facility with very nice business center for the business traveler.”