User Reviews for Hyatt Regency Atlanta

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Aug 26, 2008 by Sarah from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and extremely convenient location.
• The parking fee.

“Very nice hotel. The rooms were comfortable and luxurious. Staff was very friendly and helpful. Excellent location, walking distance to the GWCC. Lots of restaurants within walking distance. Only negative thing about the experience is that the shower took some time to heat up and some of the people in my party said that their water never got hot, just warm. Also they charge too much for parking.”

Aug 26, 2008 by Louie from Newnan, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, comfort, modern.
• Size of the rooms.

“Great location, price, and the staff was fantastic. Very hospitable. Food was great. Service was superb.”

Aug 25, 2008 by Megan from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The lobby is beautiful.
• The hotel room was somewhat outdated.

“Great location for downtown. Valet parking is only option at $25+ per night. The lobby is magnificent but our room had a musty smell. We had a corner room and it was very large!”

Aug 25, 2008 by Tom from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great.
• My room was next to the maid station and they were a bit noisy in the morning.

“Highly recommend. Near everything in downtown Atlanta. Very nice accommodations.”

Aug 24, 2008 by Nicki from Bowling Green, KY
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location, very comfortable beds.
• Noisy, did not replace tea bags.

“Great location, friendly staff.”

Aug 23, 2008 by Marion from Kathleen, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location and balcony from room.
• Pool area was not updated, no refrigerator in room.

“In general, a nice hotel but showing its age.”

Aug 22, 2008 by Nygel from Harvey, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The Location was excellent.
• The parking situation.

“I drove to ATL in a new car and they did not offer self park, the valet parking was $24 per day. The parking fee (plus tips) was an added expense. Combined with the fact that I was not too fond of having different people drive my car, this would be the only thing about my stay I did not like. I must also add that nothing was disturbed in my car during the valet parking.”

Aug 21, 2008 by Bonnie from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best sleep I'd had in quite a while.

“Enjoyed it. Parking was a bit of a problem, but staff was very helpful with overflow parking. Great location.”

Aug 21, 2008 by Andy from Yadkinville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient to Turner Field.
• $24/day for parking plus tips.

“Good location if your in Atlanta for a Braves game. Nice room but bathrooms are looking a little worn.”

Aug 20, 2008 by Karl from Ft. Walton Beach, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• Lobby/Atrium was awesome.
• Hotel rooms are starting to show its age.

“First stay here at the Hyatt and was good. Stayed at Marriott Marquis last year and if the price is comparable would choose the Marquis again.”

Aug 20, 2008 by Amy W. from Buford, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• The guest rooms were nice, but the bathrooms need renovating.

“Excellent location in downtown Atlanta with attentive, friendly service and beautiful public spaces. The guest room was very nicely furnished, but the mattresses were in need of replacement and the bathroom was dreadfully outdated, with tired, cracked tile on the floor and dated, inconvenient fixtures. The room had a balcony overlooking the pool area, but there was a sign posted on the sliding door advising that the balcony was inaccessible for the safety of the guests below - not sure whether the hotel has structural concerns regarding the balconies, or if they've just had too many instances of rowdy guests throwing things over the side.”

Aug 20, 2008 by Summer from North Augusta, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient to local attractions.
• Pool was not heated, no spa or sauna, Radius tower rooms were small.

“I liked the fact that the room was nice but would have liked to know it was going to be small.”

Aug 20, 2008 by Carolyn from Annapolis, MD
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[9]

• Location.
• Parking, room, mold.

“When we arrived we were in a passenger van, told they could not park at 11:45 PM, they upgraded our room from a queen size to 2 doubles which was a handicap room, mold on the vents, mold on showered curtain liner. Then the shower was a handicap shower and the water came out all over the floor, which I slipped in, and then I was afraid to dry or curl my hair in there due to the floor that was wet even though I wiped it all up.”

Aug 20, 2008 by Billie from Wilmington, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• Convenient to attractions, Downtown, transportation.
• Steep parking fee, self luggage without cart/tiny room, loud toilet.

“Would not stay at this hotel again. If you don't allow the porter to take your bags to the room ($$$) then you must put it all on your back. No luggage cart to help. Steep parking fees $24/night. No free internet use. Pay $10/night for internet use.”

Aug 20, 2008 by Christy from Aiken, SC
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• Great location. Easy walking distance to attractions and restaurants.
• The age of the hotel showed in places making the hotel not really a 4-star.

“Enjoyed staying at this hotel. The location was very good. We felt safe walking the streets around the hotel. We liked having the balcony. The pool was very nice.”

Aug 19, 2008 by Emilie from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Modern design of rooms.
• TV too close to bed.

“Very nice stay. Exceeded my expectations.”

Aug 19, 2008 by Jennifer from Spartanburg, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• I pod alarm, fitness facility.
• Parking--valet men did not notify of an option or a charge--no communication about this.

“Great hotel, stayed in the radius tower, better than Marriott but still too pricey for just a place to sleep. The room was really small.”

Aug 19, 2008 by Bill from Lawrenceville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Staff.
• Small bathroom.

“Found hotel to be nice considering its age. Location was great. Felt like a business hotel. Staff was great.”

Aug 19, 2008 by Mary from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beds and work space excellent. Loved the extension cord by the bed.

“Good friendly staff. Bellmen and motor lobby personnel helpful. Food not good. Not enough variety. No continental breakfast available for room service.”

Aug 18, 2008 by Matt from Sumter, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] •

• Everything.
• Restaurant service.

“Excellent stay. great hotel, great location, excellent staff. Will stay here again.”

Aug 18, 2008 by Brandon from Griffin, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[4]

• Good location.
• NA.

“Good location. But not the sharpest of service.”

Aug 18, 2008 by Jim from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• No glitches, friendly employees.
• The pool was average.

“Overall, very satisfactory.”

Aug 17, 2008 by Brenda from Altha, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very convenient to downtown and easy trip to Turner Field.
• $24 bucks a day to park!

“Very nice hotel. Staff was very helpful. Metro diner a block away was great for breakfast and is open 24 hours.”

Aug 17, 2008 by Jim from Norman Park, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very beautiful and elegant hotel.
• The bathtub did not drain very well and the laboratory drain was broken.

“Other than the inconveniences mentioned above it was a pleasant stay.”

Aug 16, 2008 by Tocquin from Columbia, SC
Overall Rating: 9
Cleanliness:[4] • Staff:[10] • Location:[10]

• Breakfast and definitely gym.
• The bathrooms were not the cleanest and floors were sticky.

“This hotel was in a great location. My main concern was the bathrooms and the floors being dirty. The carpet did not feel to well either. We had to put towels on the floor to feel comfortable.”

Aug 15, 2008 by Marva from Missouri City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly, helpful Staff.
• Parking fee was rather high.

“The hotel was very nice for the price. The lobby was very nice and the hotel had excellent amenities.”

Aug 15, 2008 by Todd from East Bernstadt, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel had great service, very friendly staff, and was overall a pleasure to stay at.
• Location was ok but somewhat difficult to find mostly due to complex Downtown in Atlanta.

“We had a wonderful stay at the hotel. Staff was very friendly and professional. All guests were very friendly as well which makes for a nicer stay. Upscale but still personable.”

Aug 14, 2008 by Barbara from Macon, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Decor was hot. Nice euro feel.
• Valet staff had very bad attitudes.

“Very nice hotel for a short stay (room was small). Very clean. Overall a pleasant experience.”

Aug 14, 2008 by Linda from Hilton Head, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very comfortable beds.
• Small rooms & small bathroom; a lot of noise from lobby.

“I did not feel that this was a typical 4 star Hyatt. The rooms & bathrooms were very small. There was a lot of noise in the rooms coming from the open lobby. The rooms were nice but the hallways were very average. The beds were great-extremely comfortable.”

Aug 14, 2008 by Alfredo D. from Taylors, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The overall atmosphere was very inviting. We felt very well taken care of.
• Was apparent to us that they didn't want us to park elsewhere to save lots of money.

“The location is great. Right next door to the Subway station and the Peachtree mall. In fact, because of the corridor from the hotel, you don't even have to go outside to get to these. There's a great cafe called Corner Bakery right across the street from the main entrance. McDonald's and to several great upscale restaurants within a couple of blocks. Ten-minute walk to Centennial Olympic Park. Fifteen minute walk to World of Coke and Aquarium.”

Aug 14, 2008 by Abigail from Edinburg, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The fitness center was great, the concierge was super helpful, and the staff was genuinely nice.
• The bathroom had a frosted window that looked out onto the bed, so late night bathroom trips were SO awkward.

“Great fitness center, friendly staff, beautiful lobby.”

Aug 13, 2008 by Dan from Atlanta, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Nice Bed.
• Tiny room and very dated common areas.

“Nice enough room though very small.”

Aug 13, 2008 by Todd from Milton, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful.
• Paying $24.00 a night to park.

“Everything in this area is expensive.”

Aug 13, 2008 by Julie from Macon, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Helpful and friendly staff.
• The smell of the soap was a little loud to my husband, but I liked it.

“This is a great place to stay in midtown Atlanta. It's elegant, right in the middle of a lot of things, and the staff is friendly and helpful. We had a great view in the International Tower.”

Aug 13, 2008 by Lisa from Nashville, TN
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location was good, no problems encountered.
• Not the quality expected, and needs renovation. Restaurants closed one night.

“It needs to be updated. There were not many options for dining casually, or grabbing coffee in a restaurant setting other than the to-go cafe. 2 clients also on this trip and one stayed in an updated tower. Bathrooms were clean, but desperately need updating. Staff overall were good.”

Aug 13, 2008 by Andrew from Six Mile, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very nice staff and knowledgeable.
• Double beds instead of Queen size.

“Good for the business traveler or couple, but for those with children, the rooms just aren't large enough for a multi-night stay.”

Aug 12, 2008 by Edwina from Lakewood, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I requested a corner room at check in and I was able to receive a corner room. I was glad I did because the corridors were open and very noisy.
• Charged for internet access, but this is very typical today.

“Overall, it was a very pleasant stay, would rate it more of a 3 or 3.5 stars, rather than 4.”

Aug 12, 2008 by Stuart from Greenville, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Beautiful facilities.
• Not a whole lot to do for kids.

“Beautiful facilities and very nice rooms. The location was not ideal due to the lack of things to do, close to the hotel, but there were some restaurants nearby.”

Aug 12, 2008 by Deirdre from Rancho Cucamonga, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Located in Downtown near everything.
• It was not as clean as I would have liked. Staff was slow about service.

“This hotel needs to be updated and needs to improve the customer service. It is located right in the middle of Downtown.”

Aug 11, 2008 by Misty from Grenada, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to areas that we wanted to visit.
• There was no anti-slip device in the shower on the first night and my child fell in the shower.

“Very nice hotel. Very pleased with staff and especially the valet service.”

Aug 11, 2008 by Rachel from Panama City, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice view, great staff in lobby.
• The parking garage tried to give us the wrong car. Didn't try to help us in timely manner.

“The hotel itself was nice, very clean and in a great location. We were not happy with the valet parking. It was quite costly and they lost our vehicle. They actually had to go around with my remote to find my vehicle. We waited for over 20 minutes for them to find it, when they did they didn't offer compensation. We were late for our Aquarium visit (the tickets are time stamped for entrance). Very disappointed in the valet service.”

Aug 11, 2008 by Jeremy from Easley, SC
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[4]

• I really liked the service.
• You pay for everything, breakfast, valet and it is extremely expensive.

“The hotel meets expectations. Guests simply need another option besides paying for valet (25 dollars) or walking your family four blocks from the AAA parking lot to the freaking hotel at 11 pm at night.”

Aug 9, 2008 by Cindy from Ooltewah, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• The service was excellent.
• Not worth the price. Room was too small--adequate but not luxury.

“All the service was great, but you pay tips for any assistance you receive. We've traveled a lot with soccer tournaments and have gotten more for our money in upscale inns. Continental breakfast or free buffet breakfasts, allowed to get a cart to transport luggage to and from vehicle without having to pay tips of at least $15 for an overnight stay. In this days' economy, this hotel is not financially family-friendly. I see the advantage of this particular hotel to be the location, good for business men or conferences.”

Aug 7, 2008 by Aliza from Weston, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• The lobby atmosphere was very upscale.
• The staff was not very informative regarding restaurants and activities. They did not provide accurate information.

“The hotel was very modern and the rooms were clean. The hotel is fine for the business traveler. However, they charged a significant amount for internet access and parking.”

Aug 7, 2008 by Manuel from Montgomery, AL
Overall Rating: 0
Cleanliness:[10] • Staff:[5] • Location:[10]

• It was clean, nice front desk, they were attentive.
• Parking! it was awful the garage was full. Did not trust the guys 2 park my car.

“It was ok. I hated the parking there, the people in front of the hotel were rude.”

Aug 6, 2008 by Johndria from Pinson, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked that the hotel was centrally y located and you could walk or catch the train to go anywhere instead of driving.
• The price of parking, but that's everywhere. I really loved everything.

“I would advise anyone and everyone to visit this hotel. They have everything from an indoor strip mall, restaurants, and several boutiques for souvenirs. My stay at this hotel was excellent!”

Aug 6, 2008 by Chris from Homewood, AL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• I was very impressed with the staff and how helpful they were.
• The price of the parking was a little steep.

“I was pleasantly surprised by the hotel. The staff was polite, the room was clean and it was close to everything we wanted to do in Atlanta. My only complaint was the price of the valet parking.”

Aug 6, 2008 by Kathryn from Aiken, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was outstanding.
• The valet parking charge.

“I was very impressed with the hotel, my stay, and the employees. When I go back to Atlanta and need to stay downtown, this hotel is my choice.”

Aug 5, 2008 by Janet from Iowa City, IA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• The staff was very friendly and helpful.
• Greater than 15 minutes between requesting car and getting into car.

“The hotel was nice; our room was in the tower, separated from the main part of the hotel. Parking is $24/day, valet only, and there are no nearby options available. Internet is $10/day, the tower rooms are very small, and there was a water/mold stain on the ceiling of the bathroom. We did not spend much time in the room other than to sleep, which was good as there is no room to move about, put suitcases, and other than one chair and the bed, nowhere to sit.”

Aug 5, 2008 by Randall from Warner Robins, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice place, very upscale, nice rooms.
• Parking was down the street had to walk to the hotel.

“The hotel was nice overall, breakfast was a bit pricey and parking was down the street. Had to pay $15.00 for overnight parking. I would stay there again.”