User Reviews for The Westin Peachtree Plaza

Research User Reviews for The Westin Peachtree Plaza (1-20 of 481)

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Oct 24, 2009 by Randy from Jacksonville,FL
Overall Rating: 9

• The heavenly beds.
• Parking was charged $22.00 per night.

“An excellent staff willing to assist in any way. A clean, quiet and comfortable room.”

Sep 9, 2009 by JP from Tuscaloosa,AL
Overall Rating: 8

• The bar.
• The room was not very nice.

“Nice hotel. Our room was small, had a bit of a smell and was outdated. However, it was a good stay overall.”

Sep 8, 2009 by Jay from Potomac,MD
Overall Rating: 7

• Good location.
• Uncomfortable rooms, not up to star level. Acceptable for lower star level.

“Location was very convenient to everything. However, the rooms were not up to the star level expected. Everything else, though, was up to the level, including excellent staff.”

Aug 28, 2009 by Jessica from Statesboro,GA
Overall Rating: 10

• Pool and room was awesome!
• Thought the price of parking was HIGH especially since there are no elevators in the parking lot!

“This hotel was beautiful and clean inside and out! Staff was super friendly and if I had to complain it would be about the cost of parking!”

Aug 27, 2009 by Ray from Plano,TX
Overall Rating: 9

• Bed was comfortable, fitness center outstanding.
• Old dirty carpet in the room.

“I would stay again at this hotel as long as extra inventory is sold on priceline.”

Aug 20, 2009 by Latasha from Tallahassee,FL
Overall Rating: 2

• It was exactly downtown where I needed it to be.
• I did not like how the hotel tried to charge for everything.

“The valet parking charged my card over $50.00 and I never valet parked. The pillows on the bed were dirty, and the TV did not work for over 2 hours. We called for maintenance and he knocked once and entered the room while I was in my bath towel. Also the maid took the mat in the tub and my friend almost slipped down and hurt herself. They charge for everything, including the internet. Overall, it was the worst experience in a hotel thus far.”

Aug 16, 2009 by Jayn from Key West, Fl
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great views of Atlanta and comfortable bed.
• Noisy neighbors, small bathroom and pool was not clean.

“This hotel was in a great location. Lots of dining options for every budget nearby. Within walking distance of most of downtown Atlanta's great attractions. Also quite close to a Marta station if you needed to get around the city without a car. The parking garage was easy to navigate and always had a spot to park. Very helpful front desk employees, everyone we met who worked at the hotel was helpful and concierge recommended some very good spots for us to dine at. The pool was a bit small and smelled of chemicals, and the water was not clear, it had a murky color with a tinge of green to it that was not appealing. We thought the room was nice and clean, although the sitting area in our room had a broken piece of furniture in it and it fell over when you sat down. The bathroom was a bit smaller than what I had expected for a hotel of this star level. The bed was very comfortable, and the view of Atlanta out of our hotel window was amazing. I would make sure if staying at this hotel that you go to the observatory up top and make sure you walk around and see all angles of Atlanta from this spectacular location.”

Aug 9, 2009 by Celevia from Jackson,MS
Overall Rating: 7

• The decor and style.
• Charge for everything, no free Wi-Fi.

“I really enjoyed the view and the style and decor of the hotel. I hated the fact that you had to pay for Wi-Fi as well as for use of the business center.”

Aug 7, 2009 by Pat from Asheville,NC
Overall Rating: 3

• Views
• Room needs updating.

“Nice design and stellar views but rooms are shabby and in need of a make-over.”

Jul 12, 2009 by Eric from Northbrook,IL
Overall Rating: 9

• Location.
• Small bathroom.

“Excellent location, freindly staff.”

Jun 25, 2009 by Sandra from Nyc,NY
Overall Rating: 10

• The view from the room window was amazing!
• The lobby was a bit confusing.

“The hotel is great for business and leisure travels. It is very clean, quite, and the staff is professional.”

Jun 23, 2009 by Dawn from Decatur,GA
Overall Rating: 10

• The room and bed were heavenly. Great location and many restaurants near by.
• Parking options were few.

“The location of the hotel is wonderful, close to shopping, transportation and food. I was extremely please with the courteous and kind nature of every staff member I encountered. Since I was staying in for my entire visit, the parking cost was uncomfortable. The view of the city was a welcoming hello for the day and good night for the evening. It's an older hotel but definitely the place to stay.”

Jun 19, 2009 by Brian from Atlanta,GA
Overall Rating: 8

• Location and staff.
• Rooms need updating.

“Great staff and location however the room decor could be updated.”

May 6, 2009 by Andrew from Weatogue,CT
Overall Rating: 10

• Spectacular view and comfy bed.

“Great View, great bed, friendly staff. I would stay again in a heartbeat.”

Apr 23, 2009 by Raj from Houston,TX
Overall Rating: 8

• Location.

“The hallways had trim that was loose and falling off and and the paint was blemished and dinged. The rooms were comfortable and clean. Housekeeping was responsive and friendly.”

Feb 25, 2009 by Lori from Ledyard,CT
Overall Rating: 7

• Great location and the rooms were very nice.
• It took forever in the lounge not enough servers.

“Very nice hotel, only problem they were way understaffed. Room service was not good at all, took over an hour and it was wrong.”

Feb 19, 2009 by Kay from Gray,GA
Overall Rating: 10

• Nice
  view, friendly staff.
• Room needed updating and minor repairs.

“My husband and I enjoyed a short get away at this hotel. The views from the room were nice. The room was not as well kept as I would have hoped, with a leaky faucet on the sink and peeling wallpaper (small spot). Overall we would go again to enjoy the city view.”

Feb 2, 2009 by James from Doyle,TN
Overall Rating: 2

• Workout area was nice.
• Run down, has a smell.

“The hotel, as one will notice, has been a really nice facility in the past. Lots of nice features. However it is getting run down and what repairs have been made are of substandard quality. Charges for parking and internet are ridiculous. No more Westin for me thanks.”

Dec 10, 2008 by Stanley from New Orleans,LA
Overall Rating: 6

• Convenient location.
• Room was stale, carpet worn, shower very poor.

“The water for the shower and bathroom was very poor. At times, the water stopped for several seconds while in the shower and brushing teeth at sink. The room was in need of renovation. Not a four star quality.”

Oct 21, 2008 by Danny
Overall Rating: 7

• 15th floor first floor availiable for guest.

“Clean, centrally located to downtown, reasonably priced for travel.”

Sep 30, 2008 by Terrell
Overall Rating: 8

• The view were awesome and bed was so comfortable.
• Hotel parking couldn't accommodate my oversized vehicle.

“Service is very uneven. Some employees go out of there way to provide great service, while others are merely content to do the minimum. But it's a great hotel where I would love to enjoy on a non-business related trip”

Sep 12, 2008 by Mike from Elizabeth, NJ
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[10]

• Great views and location.
• Not clean, need renovation.

“Rooms are run down and carpets are stained. Hotel needs work.”

Sep 5, 2008 by April from Mobile, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was excellent. MARTA and a decent number of restaurants are nearby.
• The room needs some renovation, TV is very old and carpet is stained in places. Bathroom is tiny.

“Overall this hotel met my expectations for a four star hotel, but it did not meet my expectations in some areas. Traditionally the reason I prefer four and five star hotels is because I desire a larger bathroom. You could barely turn around in this bathroom, let alone share it with your spouse. In addition, the amenities within the room were sparse. It had a very uncomfortable couch, a wooden again uncomfortable desk chair and an oddly placed TV that in addition to being out in the open was at least 5 to 8 years old. At the same time, the hotel staff was excellent and accommodating.”

Sep 5, 2008 by Patrick from Arlington, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• Nice view/good location. good beds.
• Service is lacking, under construction, dirty.

“Disappointing for a Westin Hotel.”

Sep 5, 2008 by Am from Gillsville, GA
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[8]

• Love the location, the pool and the rooftop restaurant/lounge. Also has lots of amenities.
• Stayed there many times but hotel seems to be declining. Walls and carpet in bedroom stained. No hot water for shower on day of departure.

“Needs redecorating and a face-lift! Would not be inclined to return.”

Sep 5, 2008 by Tony from Bowling Green, KY
Overall Rating: 1
Cleanliness:[9] • Staff:[8] • Location:[6]

• Employees.
• Small rooms, dangerous parking garage, no hot water on a Monday.

“The staff was excellent, but the parking was ridiculous, you have to pay $20 a day to park and you have to pay every time you leave (so don't plan on driving anywhere). The hotel entrance is extremely hard to find and get in to. The parking garage is poorly lit, dirty and not safe. Our room was on the 25th floor and very small, to top it off on a Monday morning there was no hot water, I have never stayed in a hotel that didn't have hot water, especially a supposed 4 star. Over all I was not satisfied and I do not recommend the Westin in downtown Atlanta! You should never have to take a cold shower in any hotel.”

Sep 4, 2008 by Vanessa from Madison, TN
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• I liked the room and the view was spectacular.
• When I got into town I parked in the garage and there was no parking. It took two hours to get my car out and for someone to assist me.

“The hotel is nice. The night staff needs to adjust how they handle situations with their patrons. I have received better customer service at lower star hotels. It is all about how you talk and treat someone which determines whether or not a person will continue their business with someone. Not having enough parking spaces was not the issue - the issue is how they handled it and how they made me feel that they did not care.”

Sep 2, 2008 by Cristie from Valdosta, GA
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[6]

• It was convenient to our destination, and the glass window wall is neat.
• It was dirty, outdated, terrible food, and the staff was very unprofessional.

“I would never ever stay here again. Staff was rude, did not provide either wake up call requested nor was our car retrieved from valet when called (which made us late to our meeting), nor did a bellhop come when we called. We finally gave up waiting and hauled our luggage down without help (and needed it). I was scared to leave the room by myself, and I'm a frequent solo traveler. The main attraction, the glass elevator, was broken. Room service food was horrible, and extremely expensive. Front desk, upon check in, was rude. There were 2 on duty, but one was on her cell phone and refused to get off it to attend to the growing line. Just a horrible hotel.”

Sep 2, 2008 by David G. from Mcdonough, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location was close to downtown.
• The room was close to a loud ice machine.

“Overall the staff was very professional. The room was clean and the beds were comfortable. All hotel attendants were helpful at all times.”

Aug 28, 2008 by Michael from Weaver, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff.
• Expensive parking.

“Everything was very nice except the room and batch room were very small.”

Aug 27, 2008 by Tracy from Mount Olive, AL
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[9]

• Great view and location.
• I needed help and the staff was very unhelpful until I spoke with a helpful manager.

“Nice views, comfortable beds, great location but the staff wasn't as helpful as I expected them to be.”

Aug 24, 2008 by Ron from Fort Lauderdale, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Convenient location.
• In disrepair.

“Hotel rooms are somewhat dated and rundown.”

Aug 23, 2008 by Sharon from Midland, GA
Overall Rating: 0
Cleanliness:[9] • Staff:[6] • Location:[7]

• The full glass windows were looking out on downtown Atlanta.
• There was no parking space for our car--had to park in public parking down the street!

“I find it inexcusable that a high-class hotel does not make sure it has parking spaces for its guests arriving about 7:00 pm. Also, my son and daughter-in-law (who had their own room) needed a bag from their valet-parked car, but after several calls and assurances that it would be brought up immediately, it never came.”

Aug 23, 2008 by Christi from Russellville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the central location and loved the view from our hotel room.
• The water pressure was awful and the bed was very hard.

“Overall a nice place to stay. I had previously stayed at this hotel four years ago. Our bed was hard as a rock. They have installed low pressure shower heads. Ours leaked and have very low pressure. Not sure it should be a four star deluxe unless you consider the view - fantastic. The staff was very helpful and friendly. I would recommend this hotel for someone that was interested in walking to all the downtown sights.”

Aug 22, 2008 by Ml from Chicago, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location was perfect.
• They did not provide clean sheets daily.

“I enjoyed the hotel and the location was perfect! I have told all my friends about my experience. I wish they would have provided clean sheets and not just have made the bed. I did have to ask for face towels one day. They brought them after the third call. Other than that, the experience was positive and I'll definitely stay there again.”

Aug 21, 2008 by Donna from Crestview, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was very convenient to the Americas Mart.
• The rooms needed to be renovated.

“Overall the stay was great. The location was convenient to the Americas Mart and the staff was excellent. I was a little disappointed in the rooms as they need to be renovated, but then it was very clean and the bed was great.”

Aug 19, 2008 by Jim from Warner Robins, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great price and great view. We were on the 56 floor overlooking the Atlanta Olympic village.
• I have nothing negative to say.

“Great hotel, great location. Really great price!”

Aug 19, 2008 by Kay from Batavia, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Bed was great.
• Small bathroom.

“Great location. Loved the bed and the view was great. Close to train. Would stay again.”

Aug 15, 2008 by Marsha from Huntsville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cleanliness and attractiveness of the rooms.
• The price of parking is too high and the price of the internet access.

“The hotel is extremely clean and beautifully decorated. The staff is friendly; the price of parking and the internet access is a bit pricey.”

Aug 13, 2008 by Les from Marietta, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• The view was incredible, fun art in room, decor was modern, lobby and elevators were clean and very luxury.
• Halls were hot and very dirty, cords hanging down everywhere under the desk, bathroom was very small and the bed was sagging and uncomfortable.

“Hotel was a lot of fun. We love Atlanta and skyline great view from the 57 floor. The halls of the hotel were very hot and not clean. The rooms decor was great but the bathroom was small. The Heavenly shower was that but the bed was not heavenly, old and saggy. I would recommend the hotel but it is old and needs a little face lift in the halls. Great view! Fun locations!”

Aug 11, 2008 by Charlotte from Plainfield, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very clean, close to convention center.
• The lobby and lounge areas are too largely in the open, the signs/elevators do not clearly state the front desk/entrances/exits, internet is not free.

“This is a nice, clean hotel. It is very spacious and in downtown. It is confusing lobby is set up so you circle around a lot looking for the exits. I wish the wireless internet would be free. And the hotel blocks the I-phone internet.”

Aug 8, 2008 by Candi from Aiken, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The 450 count sheets, comfortable bed and pillows, the spacious bathrooms, the view from the 24th floor, the picture window was wall to wall.
• It was Saturday night in Atlanta. We were too close to elevator and other guest where parting at 1-2 AM kept us up.

“All and all this is a great hotel, first class, the staff was so nice and helpful, lots of smiles and southern hospitality.”

Aug 7, 2008 by Lynniece from Mobile, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[1]

• The view of the city and the comfortable beds.
• They did not have microwaves in the room or anywhere to store drinks or food.

“Overall it was a great experience for me and my fiance on his birthday.”

Aug 6, 2008 by Tim from Martinsville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Excellent location to Downtown attractions.
• Valet parking somewhat chaotic.

“This is great hotel for those travelers wanting to enjoy the Downtown attractions such as World of Coke, Georgia Aquarium, CNN, etc. The upper floors provide a great view of the city. Heavenly beds.”

Aug 3, 2008 by Matt from De Soto, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location to nearby attractions.
• Getting around the hotel was difficult, no direct access to pool or garage.

“The hotel was clean and the staff was friendly, but I expected more!”

Jul 29, 2008 by Marcia from Saginaw, MI
Overall Rating: 6
Cleanliness:[3] • Staff:[10] • Location:[7]

• Location and nearby attractions.
• Rooms were bad, need of an upgrade.

“Very friendly staff who was very helpful. Registration and lobby area were in fair condition. Carpets and odor in rooms need to be fixed.”

Jul 24, 2008 by Donald from Mount Pleasant, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location and a very nice hotel.
• We had only 1 double bed.

“A very nice hotel and very convenient to other places. I did not like only getting one king bed, when we asked for two beds.”

Jul 23, 2008 by Susan K. from Awendaw, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, safety, comfortable.
• Typically to expensive to stay.

“Good experience.”

Jul 20, 2008 by Tyler from Waynesboro, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was upscale and had all the amenities of a 4 star but comfortable at the same time.
• The bathroom needed an exhaust fan and was a little small.

“This hotel is modern, yet comfortable and has all the amenities needed for a perfect stay. The staff was so kind and accommodating. The fitness room and pool were clean and had the best of the best equipment and furnishings.”

Jul 17, 2008 by Kelly from Knoxville, TN
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[10]

• Location.
• Rooms were small, hallways were nasty.

“The location was great for access to the Mart.”