User Reviews for The Westin Peachtree Plaza

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Apr 9, 2008 by Becky from Dallas, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• The hotel is very close to the hockey arena, aquarium, and other attractions.
• Shower walls need to be cleaned better. There was a hair on the wall.

“I enjoyed my stay at the Westin. Check-in was quick and easy. The concierge was helpful in providing directions to local attractions. I would recommend this hotel, and I would stay there again.”

Apr 9, 2008 by Jen from Raleigh, NC
Overall Rating: 3
Cleanliness:[1] • Staff:[10] • Location:[10]

• Friendly staff.
• Nasty, moldy, dirty, old, stench, parking cost too much.

“I will never stay at this hotel again, nor will I refer any friends or relatives. The sheets and pillow cases were stained; bed skirt was very dirty, mold in the window seals and bathroom floor, stained furniture, very dirty carpet. The corners had spider webs in them. The ice machine spit out black stuff (mold) in the ice. In-room coffee pot was dirty. Parking was crazy expensive. This hotel is in a great location, but it is not worth. Years ago, this hotel was very upscale.”

Apr 7, 2008 by Chris from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent service and quality.
• The hotel did not have a 24 hour dining facility on premises unlike others in the area.

“The hotel service and even appearance were excellent for having been hit by a tornado the day before our arrival. It appeared that they recovered from some moderate damage fairly quickly and went about business as usual.”

Apr 3, 2008 by Edgard from Covington, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[4]

• View from room.
• Not many TV channels.

“Very good trip, will try to come back to spend more time.”

Mar 30, 2008 by John from Waynesboro, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, helpful staff.
• No free wireless Internet access in the room.

“This hotel had mixed reviews at best on other travel websites. My stay was great. It probably had a lot to do with the hotel not being very busy the days I was there. The hotel staff were very helpful and pleasant.”

Mar 28, 2008 by Latasha from Lawrenceville, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[5]

• I loved the view of the hotel.
• The condition of the area (it recently had a tornado in the area).

“The hotel is spectacular. The view of Atlanta is breath-taking. The rooms were spacious and relaxing.”

Mar 27, 2008 by Ottis from Augusta, GA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[6]

• The view from the room was good.
• The room was not that clean and needed to be updated.

“Nice view if you get a top floor. Needs to be updated badly. The love seat had stains all over it.”

Mar 26, 2008 by Peggy from Franklin, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Everyone was helpful and friendly.
• Older carpet some furniture was worn.

“My daughter and I visited Atlanta and stayed at this hotel two days after the tornado went through Downtown. This was a Downtown hotel that was affected by the severe weather and due to this most of the amenities usually available to guests were not available. Windows were blown out forcing closure of the restaurant, pool, many of the common areas because our room was non-refundable we went anyway and were disappointed that much of what we wanted to do, we couldn't.”

Mar 26, 2008 by C.P. from Macon, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Courteous and prompt room service.
• Long line at checkout.

“My wife and I stayed at the Westin Peachtree the weekend after the hotel was damaged by a tornado. The hotel was undergoing repair, which led to two inconveniences. First, an elevator was out-of service, leading to a long wait in the lobby. Second, repair work was being done in the early morning hours (before 6 am). Our only other complaint was that the registration desk was not fully staffed at checkout. We stood in line for more than 20 minutes. However, I am willing to attribute these problems to the storm damage.”

Mar 24, 2008 by Dwayne from Marietta, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Outstanding views of Downtown Atlanta!
• Room very dated with well worn furniture.

“The hotel was recovering from a recent tornado. Several streets were blocked off which made getting into the hotel very challenging. Huge chucks of glass were being thrown from the upper floors hitting the windows on the way down causing loud bangs to the glass. I thought the glass was going to break every time it was hit. Very disconcerting. But, late in the evening when the construction finally stopped the amazing views made up for it.”

Mar 24, 2008 by Maria from Pleasant Grove, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, nice updated room, nice niche with the view and architect.
• Small blue velvet sofa with a stain on it.

“The hotel was great even though we had a tornado during our stay and had to down stairs, we enjoyed the hotel. Broken glasses was a big concern and we were limited as to where we could go in the hotel. The Skyline Restaurant was closed and we were looking so forward to having dinner there.”

Mar 23, 2008 by Jason from Bronson, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Hotel staff was very friendly.
• Not at all children friendly.

“We really enjoyed the hotel and staff and the location was excellent. Very close to everything.”

Mar 21, 2008 by Billistris from Hattiesburg, MS
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The view from the hotel room was excellent.
• The decor was outdated.

“The view of the city from the room was second to none. My family and I found ourselves constantly gazing outside and following the life of the city below.”

Mar 20, 2008 by Renae from Augusta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[6]

• Proximity to local attractions.
• Aesthetic condition of hotel.

“The lobby was attractive, but the customer service agents were not attentive (waited for 5 minutes to check-in though there were 2 seemingly unoccupied CSR's). When directions to the parking garage were requested, the CSR suggested that I park elsewhere because the detour directions were tedious. So it was not impossible to navigate, just too much for her to describe. My room preferences were met, but once in the room I realized that the only decent/clean area was the bed. The loveseat facing the window was stained with what looked like semen. The bathroom counter was sticky. The walls had peeling paint. The desk was water-logged. The TV was antiquated. In summation the hotel was a far cry from any other Westin I've ever visited. Renovations should have happened ages ago.”

Mar 20, 2008 by Vanessa from Durham, NC
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[1]

• Unsafe, no amenities available, unpleasant staff.

“It was post hurricane and they lied to us and told us everything was ok, it was not. the cafe was closed as was the pool and workout room. The streets were closed due to falling glass, it has the most damage of all downtown hotels and they still let us stay there and after we checked out it was on the news that it was deemed unsafe finally and they are not allowing people to stay at it.”

1 of 1 people found this review helpful.

Mar 13, 2008 by Cheri from Sarasota, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Fantastic views from every room! Easy access from Marta.
• Hallways need updating.

“Great hotel. Great location. Easy access to public transportation. Friendly and helpful staff.”

Mar 6, 2008 by Nicole from Leesburg, GA
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[6]

• The view was great. We stayed on the 69 floor.
• The elevators took way to long and the parking garage.

“The overall stay was ok. I would not stay there again. It is to big. The elevator was so slow and the electricity went off for 3 hour on the last night. The air in the room was cool not cold.”

Mar 2, 2008 by Michael from Meadville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Beautiful interior spaces/lobby.
• Room was small & in need of refurbishing.

“Overall good value for the price I paid.”

Feb 29, 2008 by Nan from Lake Lotawana, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The registration staff tried to be helpful.
• The vacuum cleaning of the room was haphazard.

“They attempted to meet my preferences for which I am grateful. But, the room had no actual closet and the area for hanging clothing was intended for a person in a wheelchair (I guess) as the clothing rack was open and only half as tall as usual - my suit pants had to be folded over on the hangar as opposed to hanging straight down.”

Feb 24, 2008 by Barry from Far Rockaway, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean and friendly staff.
• Old furniture.

“Hotel lost power for several hours during my stay. Outside of that I liked the overall experience.”

Feb 22, 2008 by Mike F. from Carlsbad, CA
Overall Rating: 5
Cleanliness:[1] • Staff:[5] • Location:[9]

• Location to convention center. Shuttle service.
• Food from in room service left out in hallways for over 12 hours before being picked up.

“Location was ideal if need to get to convention center (it's a short walk). The hallways to the room were very narrow and seems dark. Left over food trays were out in the hallways from when I left early in the morning to my return late at night. I'm normally not that picky, but the room decor just seemed dated and did not appear very clean. I would have been very upset if I had paid the full rate.”

Feb 16, 2008 by Steve from Puyallup, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[3]

• Nice view at the top.
• Tired.

“Mini bar not cold, TV remote intermittent, carpet worn, power outage 1 day made me late to meeting, no hot water, no shower and elevators didn't work. Had to walk down 19 floors.”

Feb 15, 2008 by Debbie from Waxhaw, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was wonderful.
• Noise heard in next room and hall.

“The lights and hot water went out and I had to walk down 66 flights of stairs and was only offered water. Nice walk to CNN and GWCC overall I loved the hotel very friendly staff.”

Feb 13, 2008 by Sandra from Clarksville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was very inviting and comfortable.
• We have to pay more for room service $13.00 for 3 pancakes $13 for 3 sausages.

“My family and myself were very impressed with the hotel and look forward to stay at your hotel in other locations.”

Feb 7, 2008 by Marc from League City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was a great deal, much better than the price paid.
• Concierge was a bit lacking.

“I checked prices for this hotel via internet. Awesome! Great view of downtown, close walk to GWCC & many other venues, Great Rooftop dining with 360d view, amazing! Friendly, helpful staff. I even got a free concert ticket to see One Republic, a great new band!”

Jan 29, 2008 by Winnie from Columbus, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great.
• Parking was expensive.

“Beautiful hotel, close to aquarium, Olympic park, coke, and CNN, we walked to all. Parking was expensive 22.00 a day but the staff was great and the hotel was wonderful. Beds were very soft and view from upper story was impressive. Would stay again!”

Jan 28, 2008 by Chris from Irmo, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good, quiet stay and courteous, efficient staff.
• Heater didn't ever seem to reach the warmth I wanted.

“I was very pleased staying here. Everything went like clockwork and I never felt delayed, neglected or frustrated. The staff was nice, and I easily found my room. The room was very nice, clean, and comfortable.”

Jan 23, 2008 by Kathy from Arden, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[10]

• Restaurant.
• Room was shabby.

“The hotel is in dire need of upgrading. The room was terrible, the halls were terrible.”

Jan 23, 2008 by Jeffrey from Brooklet, GA
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Extortionate pricing (mini bar) plus poor visibility.

“As stated above, high pricing of mini bar and in-room movies. Our view was obstructed by a huge advertising plaque covering a huge area of the hotel. I specifically booked this hotel for location and VIEWING of the area!”

Jan 15, 2008 by Ronald from Hoover, AL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Free coffee.
• Dirty carpet and drapes.

“I don't have anything wonderful to say about my stay.”

Jan 8, 2008 by Ken from Cantonment, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Other Hotels looked good from their windows.
• Heat, TV remote, Shower knob, all broke. Dirty carpet, mildew in bathroom.

“The individual rooms need to be renovated. The premier Sun Dial Restaurant and Bar has large glass panes that have lost their vacuum and are clouded. Other guests are openly complaining about the same things.”

Jan 4, 2008 by Mary from Macon, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[5]

• The view. Thats about it!
• Beggars and small rooms.

“The Westin was not cut out to be as the price implements. The rooms were run down and small. Safety issues arose each time you exit the doors to the hotel. Entrance to hotel matches the room, not very comfortable and uninviting.”

Jan 4, 2008 by Forrest from Birmingham, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view.
• The wait for the elevators.

“It was an overall good experience. The room service food wasnt that great but it hit the spot when needed. The elevators were crazy but it was new years.”

Dec 19, 2007 by William from Beech Island, SC
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[10]

• Location.
• Hotel staff and cleanliness/maintenance.

“I really enjoyed the location but was extremely disappointed with the room. The furniture was not in good condition and the bathroom fixtures looked as an amateur carpenter put them in.”

Dec 5, 2007 by Suzanne from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• We enjoyed the view of the city from the 54th floor.
• The elevators.

“We were very pleased with this hotel. The view was spectacular, the bed was great and the staff was very cordial and accommodating.”

0 of 1 people found this review helpful.

Dec 5, 2007 by Yehuda from Stoney Creek, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was clean, the bed was very comfortable, and the view from the room was spectacular. Location was perfect for walking to all the attractions.
• Only thing was that the concierge made an error on attractions business hours.

“"A-1"Staying at the Westin Peachtree is part of the Atlanta experience.”

0 of 1 people found this review helpful.

Nov 30, 2007 by Tamera from Alabaster, AL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bedding and the shower head.
• My room wasn't as clean as I expected. Stains on the carpet and couch and leftover soap in the shower.

“This hotel is very convenient for the business traveler and very secure for the single female. The bedding is some of the most comfortable I have used.”

0 of 1 people found this review helpful.

Nov 28, 2007 by Marian from New Orleans, LA
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[6]

• I liked the view.
• It was extremely run down and dated.

“The Westin has fallen from the 4 star level dramatically. There was a food cart left outside our door for 24 hours with trash all over it then moved to elevator lobby. The cab stand could not get us a cab so we had to go to the street ourselves to hail a cab. And the front door on Peachtree street was not welcoming with only a hobo standing inside the glass doors to escape the cold.”

0 of 1 people found this review helpful.

Nov 15, 2007 by Roger from Matthews, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenience, view.
• Bathroom too small, elevators slow, parking can be a hassle.

“The hotel overall is very nice.”

0 of 1 people found this review helpful.

Nov 5, 2007 by Kim from Green Bay, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Excellent location, within walking distance to many attractions.
• Restaurants a little pricey.

“Very attentive staff. I contacted manager regarding our concerns after reading some reviews. He addressed our concerns and we had a great stay, great room. It exceeded our expectations. The hotel is in an excellent location right across the street from a Marta station (which is highly recommended), within walking distance to CNN, Georgia Aquarium, Coca Cola World, Phillips Arena and Georgia Dome, and a short Marta/shuttle ride away from Turner Field. The restaurants were a little more than what we'd want to spend, though good food. I would stay at the Westin Peachtree again.”

0 of 1 people found this review helpful.

Oct 30, 2007 by Maria from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Amenities and a good bed.
• The view but this was really not a priority for me.

“Overall the hotel we stayed at is very good. We slept overnight and the amenities were good. Looking forward to staying in this hotel in the future.”

Oct 29, 2007 by Jim from State College, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and safe. Near a lot of good restaurants.
• Temperature in the room was difficult to regulate.

“Very good hotel. Good value. Good location.”

Oct 19, 2007 by Dan from Kailua Kona, HI
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[8]

• Location, view, bedding.
• Shabby, filthy windows, stained couch.

“Four stars is ridiculous! Please tell me how to send you photos I took of the filthy windows, old/shabby furniture with chipped paint, old/stained couch we were afraid to sit on. .”

0 of 1 people found this review helpful.

Oct 8, 2007 by Julian from Thomasville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The view, workout facility and pool.
• Expensive parking.

“This hotel is due for a room renovation. I understand this is taking place shortly. Other than that, property is very clean, service is excellent and the views are spectacular. I would definitely stay at this property again.”

Oct 4, 2007 by Harold from Tallahassee, FL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Location.
• Carpet not clean.

“Overall the location and the friendliness made the stay worth while.”

Oct 4, 2007 by Carina from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view.
• No good restaurants within walking distance. The restaurant in the hotel is not very good (we have eaten there in the past).

“The lobby and public spaces are very attractive and clean. The hotel staff was friendly and attentive. The restaurant (Sundail) in the hotel has a wonderful view but only mediocre food for the price. All guest rooms have great views of the city. The hallways were very loud at night outside of the guestrooms.”

0 of 1 people found this review helpful.

Oct 4, 2007 by Sandra from Charlotte, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The beds were comfortable and the down comforters were great.
• The common areas and room furniture needed updating.

“The view was great. We stayed on the 61st floor. Easy access to some great restaurants and other downtown venues which were within walking distance.”

0 of 1 people found this review helpful.

Oct 3, 2007 by Stacey from Hermitage, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Comfortable bed.
• Shower broken, carpet very dirty looking and stained.

“There was no mention that there was no free parking available. Shower knob was broken and the carpet was much stained and looked dirty. The bed was very comfortable. Overall I would give it 3 to 3.5 stars.”

Oct 3, 2007 by Steve from Nashville, TN
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• It was downtown and had a good view.
• $16 internet connection charge, $22 + tip parking, room not 3 star quality.

“This hotel is over priced and not that impressive other than the views.”

Oct 3, 2007 by Annette from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was some of the best sleep Ive gotten in days.

“Some of the staff was very nice. The rooms were perfect, and so was the location.”