User Reviews for Renaissance Atlanta Hotel-Downtown

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May 7, 2008 by Susan from Nashville, TN
Overall Rating: 0
Cleanliness:[5] • Staff:[7] • Location:[5]

• Good bed linens.
• Small room, tiny bathroom, a bit worn feeling.

“Had a quick stay here for a Braves game. Checked in around 4 pm on a Saturday. The driveway/valet area was extremely busy. Planned on self parking, but it's apparently not in a lot/garage associated with the hotel, so we valuated for $7 more. Room was tiny bathroom was really small and didn't have a place to hang a hand towel. Room was nicely decorated but felt a bit worn. Glad I wasn't going to be in the room much.”

Apr 25, 2008 by Tyjah from Lagrange, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• I liked the location and the easy of check in.
• The beds are small.

“The beds are too small.”

Mar 6, 2008 by Brenda from Warrenton, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[6]

• Front desk and bell captain, etc., were very helpful.
• Housekeeping needed some help for hotel room.

“All staff was very friendly and helpful. Food was very good. Housekeeping needed some guidance. Rooms were clean except for a layer of dust on the entertainment center that was never wiped off. Each day we got fewer towels and washcloths. I had called to make sure we had double beds and was told that we did. When we got there we had a king size and no one knew anything about double beds? Would recommend, but expected more expertise in the housekeeping since it is a very nice hotel.”

Feb 21, 2008 by Bartley from Trussville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff very friendly.
• Everything was very nice.

“Excellent place to stay, near Georgia Tech and a Marta stop.”

Nov 6, 2007 by Shannon from Starkville, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the cleanliness overall and restaurant was wonderful.
• No bathrooms in the bar.

“This hotel was very comfortable, clean and inviting. My husband and I aren't made of money but I did feel like I was living the high life. Our room had a balcony with a great view of downtown. Hotel is also central to several bars/restaurants. We will stay there from now on when visiting the area.”

Nov 1, 2007 by Jeanell from Hampton, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The bed & linen was extremely comfortable!
• Vending machines empty & maid service didn't clean the room well.

“I thought the hotel was reasonable for what we paid, however it was the little things that left a bad impression. All of the beverage vending machines being empty forcing us to use room service @ a higher cost for less product & the maid service not throwing all the trash in the room away, along w/ drip marks being on the bathroom door from when we arrived 'til the day we left. Which I personally wiped off one just to see if they could be wiped off. On the up side the bed has to be the most comfortable Ive slept on in a hotel. The comforter & pillows felt like down feather. Very relaxing.”

Aug 27, 2007 by Gail from Albany, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable beds and bedding.

“If you don't care about a balcony this was a great hotel. Our room was lovely.”

Aug 22, 2007 by Page from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The rooms were very nice and the bed and pillows were extremely comfortable.
• The prices in the gift shop were too high, for sodas and candy bars.

“This hotel did meet our expectations. We had a problem with the internet, however the response time was great and the techs were able to solve the issue quickly. Big points for that!”

Mar 21, 2007 by Katie from Greensboro, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room had a nice view of the city at night.
• When trying to order a daiquiri at the bar, the blender was broken.

“My husband and I enjoyed this hotel. We liked the overall atmosphere and would recommend this hotel to anyone who is going to stay in Atlanta downtown.”

Mar 8, 2007 by Joan from Waterbury, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Was easy to get too.
• Water was too hot / no cold water.

“I think because of the price I paid I was put into the last available room had I pay much more I think the room would have been better. They should not base the room on the price. Because there was better room available --I sow the room my friend stay in for $20 more on the 5th floor.”

Mar 5, 2007 by Latosha from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I liked the comfort of the bed and the mirrored closet doors.
• I wasn¿t pleased with the long wait to get my car with the valet parking.

“My over all stay was wonderful. The staff was friendly and helpful. The hotel is very beautiful.”

Sep 15, 2006 by Aaron G. from Mount Holly, NC
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[6]

• Location maybe.
• Customer service.

“Overall did not enjoy my stay. room was not made up 2 days in a row. construction scaffolding above balcony doors. came back late afternoon and patio doors were open and my digital camera was missing. have not heard from hotel since then terrible experience! empty bottles under bed when we checked in still there when we checked out would never recommend this hotel!”

Sep 8, 2006 by Sherry from Hahnville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean - Very comfortable bed.
• No fridge in room.

“Loved the cleanliness, the bed was wonderful, the staff was friendly and helpful.”

Jul 13, 2006 by Barb from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The roof pool was a big hit with my son.
• Wish there was more things for younger children to do.

“We had a wonderful experience with this hotel. The staff is friendly and ready to help with any problems. I highly recommend the Renaissance Atlanta Downtown hotel.”

Jul 13, 2006 by Laura from Simi Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was wonderful and very friendly.
• The pool was just okay nothing exciting.

“The staff was so friendly. We had been dropped off at the wrong Marriott and the staff at the Renaissance went out of their way to pick us up and make our stay terrific. I have three kids and the staff made them feel very welcome. I requested 2 rooms together and they also made sure this happened for us.”

Jul 11, 2006 by Alfreda from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality of the hotel and it's location in downtown Atlanta.
• I like everything about this hotel.

“Upon arrival to the hotel, the parking attendants were very organized. The employees were all friendly and made sure you were taken care of on the spot. The rooms were extravagant as well as the pool and the 2 restaurants. The images on the Internet does not fully give the ambiance of the hotel. It's a must see to get the real effect of this magnificent hotel. This hotel is should be highly recommended as a 5 star instead of a 3 star. Thank you”

Jul 10, 2006 by Marion from Pikesville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to MARTA, easy access.
• N/A

“The staff was especially helpful, dinning was very good and reasonable, rooms very clean and spacious.”

Jul 9, 2006 by Price from Lake St. Louis, MO
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[8]

• Great staff.
• Refurbishing has a long way to go.

“Good value, limited amenities.”

Jul 8, 2006 by Danielle from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• We were very impressed by our room.
• N/A

“When I called to confirm my reservation, I had to ask to speak to a manager in order to request a bed type. Other than that everything was great after we arrived.”

Jul 6, 2006 by Murray from Mobile, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Good central location and cheap parking with walk way.
• Had to wait nearly 30 minutes to get to room because of full elevators on check in.

“Decent room size with good view of the city, good location but had to wait a long time on Saturday night for the elevators with major lines it took 30 minutes to get to our 22nd floor room.”

Jun 30, 2006 by Marty G. from Huntsville, AL
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[6]

• Beds.
• Staff were very unfriendly and not helpful.

“With a complete overhaul of the staff, the hotel could be successful. Security didn't open the pool door so my kids could swim. He was too lazy. Typical of the staff at Renaissance.”

1 of 1 people found this review helpful.

Jun 22, 2006 by Em L. from Beverly Hills, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• When I had trouble with my check in, they immediately addressed my concerns and upgraded my room to accommodate my inconvenience.
• The attendant did not give me the type of room I had requested - non-smoking, not near an ice machine/elevator.

“Overall, after the check in fiasco and the parking fiasco it was a very nice stay at one of my favorite hotels. I usually love staying at the Renaissance, this time it was a challenge.”

Jun 22, 2006 by Jd from Tallahassee, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The beds were very comfortable.
• The rooms were noisy. My balcony door didn't lock.

“Nice older hotel on fringe of GA Tech. Convenient to Georgia Aquarium and all stadiums. Can be loud on weekend. Some rooms face Varsity Drive-Inn, a Georgia landmark, which can attract a loud, challenging crowd.”

Jun 20, 2006 by Rob from Cape Girardeau, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very comfortable bed. Wonderful staff and concierge assistance.
• Parking.

“Great stay with no problems. I had a great time with an incredible room rate.”

Jun 13, 2006 by Kathy from Rock Hill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great beds - wonderful concierge lounge.
• Don't change food menu often enough.

“Beautiful, well-located downtown hotel. Very nice guestrooms with fantastic beds. Nice lobby bar, good main restaurant, plus a casual German pub.”

Jun 13, 2006 by Mary from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All the staff were very friendly and always happy.
• I had to check in and out of my room because I stayed 2 nights.

“The hotel was very clean and the staff was very friendly. The rooms were beautiful. My only complaint is that I stayed two nights and I had to check in and out of my room, I thought this very weird.”

Jun 11, 2006 by Jonni from Fitzgerald, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were helpful and courteous, and the hotel was beautiful.
• No negative comments in order.

“What was most significant was that we were treated well even though we had not paid top dollar for our room. I say this because we have had a negative experience for this reason in the past. I would recommend this hotel at any price. The location is prime for a sight-seeing stay in Atlanta! My only regret was that we couldn't stay longer and see more!”

May 31, 2006 by Sebastian from Coral Springs, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• Clean and fresh-hotel staff friendly.
• Close to hospital-sirens all night long.

“good- sleep was challenging on the weekend based on the. Location of my room and the street with all the noise from the hospital.”

May 29, 2006 by Pam from Douglas, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beds were very comfortable,, rooms were nice.
• One staff member gave us very inaccurate information about ticket prices to a play and directions to a restaurant.

“Overall stay was excellent. Most staff was very pleasant and helpful. Location to conference was great. Thanks for your help.”

May 28, 2006 by Jack S. from Panama City, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• We were given a suit not a room, same price, we got married that morning.
• Not have the time to stay longer close to every thing, easy to find.

“They even took us on a tour of the 25 though floor ball room, view of all Atlanta ,every one was nice as could be. ”

May 28, 2006 by Michelle from Bainbridge, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beds were so comfortable!
• Having to pay for internet usage.

“The location of the hotel was wonderful! I could not believe I got this hotel at this price!!!”

May 20, 2006 by Julie from Tulsa, OK
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Very nice rooms. Good restaurant in hotel.
• Not enough bellmen - had to wait a long time.

“Lovely rooms, soft comfy beds with comforters. Clean and well-appointed. Good self-parking garage attached to hotel. Not any restaurants within walking distance of hotel, but good bistro on site with friendly staff and good food.”

May 19, 2006 by Gregory from Oxford, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very helpful and friendly.
• The street noise was very loud in the room.

“The hotel was warm and inviting, very classy. The location is close to the public transportation system so you can get to anywhere you need to go in the Atlanta area from here. I would recommend this hotel to my friends and family if they were going to be traveling to the Atlanta area.”

May 19, 2006 by Derek from Columbus, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best service we have had in years from any hotel.
• That we couldn't stay longer!

“Absolutely the finest service available. From the Check In to the valet, the customer service was impressive and wonderfully caring and empathetic to our needs. The employees were so friendly and warm and courteous. I don't know how it could have been any better!”

May 18, 2006 by Don from Knoxville, TN
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice friendly people.
• Elevators didn't work.

“Need to repair elevators.”

May 17, 2006 by Michael from Temple City, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Close to subway stop.
• Major construction going on starting at 8am-hammering etc.

“Overall I liked the hotel but major renovations starting at 8am ruined my stay. My balcony was used as a storage area for ladders and other tools. At 8am several workers gathered on my balcony to start the days work. They talked and joked as they got ready. It was as if they were standing right inside my room. 8am is 5am my body time since I had just come in from the west coast. Rooms this close to construction areas should not be used as guest rooms.”

1 of 1 people found this review helpful.

May 17, 2006 by Andre from Stone Moutain, GA
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[9]

• This hotel was very convenient to places in the downtown area.
• I had to leave one dirty room , just to stay in another one ...the room had a odor in it and the carpet was dirty.

“Overall the renaissance is overrated , I wish that I had gotten another hotel.”

May 17, 2006 by Laura from Anchorage, AK
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Next to MARTA.
• Our patio door was blocked closed.

“Great hotel.”

May 16, 2006 by Don from Knoxville, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location was where I needed.
• Elevators didn't operate properly.

“Elevators must be fixed immediately. Everyone was very nice.”

May 16, 2006 by Janet from Wilmette, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff very solicitous and helpful; great, new bed.
• After four days, of a five day stay, the bathroom floor needed to be washed.

“Joined The Marriott Club; excellent experience. One thing I did not like was the $.69 charge per minute to check my email.”

May 11, 2006 by Jay from Savannah, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient location to downtown Atlanta.
• The room itself could have been better. The plumbing could be better.

“It is a beautiful hotel. The parking situation is not that secure. The plumbing leaves a lot to be desired. The bathtub was draining very slowly. The breakfast meal was not that great either. Other than that, my hotel stay was OK.”

May 3, 2006 by Barb from Matthews, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great staff.
• Coffee bar not open at all times.

“Conveniently located. Great staff and a terrific value. ”

May 3, 2006 by Jennifer from Franklin, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Service.
• They were painting on our balcony and the fumes were almost impossible.

“Very nice, friendly staff. Rooms were extremely comfortable and hotel in a good location.”

Apr 26, 2006 by Chrystal from Morganton, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Comfortable room.
• Room service dishes not picked up.

“Overall a nice hotel with friendly staff. Room was comfortable with a nice view of downtown Atlanta.”

Apr 25, 2006 by Dawn from Inman, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The attentiveness of the employees.
• The food prices were outrageous.

“This was a great hotel for the price. The valet parking and bell hops were awesome. The service here was great. Valet is 18.00 but well worth it. They will bring you your car as often as you like. There are always cabs in front available. The rooms are standard rooms but nice and clean. The only complaint I would have, is the price of the food in the restaurant. We saw that the breakfast buffet was 15.00 and never even went in.”

Apr 17, 2006 by Suong from Cary, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Clean sheets.
• A fee when using Internet in a room, no free shuttle to Aquarium.

“Good hotel overall, will be better to provide a shuttle to mall or Aquarium or Botanic garden.”

Apr 17, 2006 by Ray from Dayton OH
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Food.
• Low educated employees.

“When I booked a room they said Internet was available, but didn't mention it was 10 bucks a day. When I got there they told me it was 14 bucks a day to park, but didn't mention that a lower rate of 8 dollars was available for the same parking lot if I just left it there the whole time. When I left they gave me someone else's bill. But the food and location were great.”

Apr 15, 2006 by Jonna from Florence, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Probably the friendliest staff of any hotel I've ever stayed in, from the valet to food service.
• Only possible thing would be parking fee.

“An extremely pleasant and courteous staff. The hotel was wonderful and within walking distance to Olympic Park and other attractions such as the Georgia Aquarium. I would definitely stay here again if we return to Atlanta.”

Apr 3, 2006 by Gordon from Leesburg, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• From the bellmen to the lobby staff, everyone was super friendly. Also, my two little girls were treated like queens. THANKS!!
• Hotel balcony had cigar butts.

“We will try to come back soon for a braves game and stay here again.”

Apr 1, 2006 by Beverly from Charlotte, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a beautiful hotel. The rooms were lovely.
• It was cold. The high speed internet was in the lobby only.

“Overall it was a very pleasant experience. The hotel was centrally located. But parking fees were very high. It was explained why though. The hotel staff was superb! Especially Lisa who works on the 2nd shift. She went out of her way to make sure that my stay was as pleasant as possible and that my hotel needs were met. She was very professional with a great personality. The electrician was also very professional and eager to make my stay more comfortable.”