User Reviews for Omni Hotel at Cnn Center

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Nov 12, 2007 by Darryl from Terrace, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[10]

• Location.
• Check out.

“The hotel was fine but they tried charging me for the stay! They said they would follow up and never did. I have to go on line today and argue to get my money back!”

0 of 2 people found this review helpful.

Oct 28, 2007 by Melissa from Knoxville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• View of the city lights was outstanding.
• I wish Id known about the charge to park.

“Hotel was nice enough and the staff was very friendly, but very hard to get to since it's in the middle of the city streets. We had to ask directions several times although we'd mapped it out prior.”

Oct 23, 2007 by Joe from Stephenville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location and the Beach area.
• Very old hotel.

“Old hotel and mildew smell throughout.”

Oct 22, 2007 by Terry from Lynn, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was great as we did the can tour and walked to world of coke.
• I thought the $25 parking charge was too high.

“The hotel was in a great location, just a short drive from our downtown destination. It was also great to be right at can for the tour and we walked thru the park to see world of coke and did not need to move the car numerous times. Room was attractive, clean and very quiet. I will stay here again on my next visit to Atlanta.”

Oct 20, 2007 by Billy from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Safe, conveniently located to major attractions, clean and friendly.
• Parking fees a little high.

“Excellent service with convenient and safe access to all major attractions. As a falcons season ticket holder, this is probably where we will stay from now on.”

Oct 17, 2007 by B from Orlando, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location was great.
• Felt like our requests weren't taken seriously.

“Overall the hotel was very nice, we enjoyed our stay. Great central location. Concierge was very nice and made great recommendations. Room accommodations were nice, and while I understand certain requests (i.e., king size bed.”

Oct 17, 2007 by David from Williamsburg, VA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[7]

• Not a whole lot.

“It was not clean, smelled like smoke, no special amenities in the room. Beds and pillows not comfortable. Small rooms.”

Oct 1, 2007 by William from Asheville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Service and the location.
• They should put ash trays in all smoking rooms, ours didn't have one.

“Good location, great service, close to great dining and entertainment options.”

Sep 22, 2007 by Mark from Seffner, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service is great.
• There was nothing I did not like.

“The hotel has a great location. The service is great.”

Sep 18, 2007 by David from Framingham, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The room was very roomy and very clean.
• The walls were paper thin. We could hear everything in the next room.

“Everything was great except the fact that because we could hear everything in the next room it was not easy to sleep. I did not expect this for a 4 star hotel.”

Sep 13, 2007 by Mary from Galesburg, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is a beautiful hotel with friendly staff and a wonderful bed!
• There was nothing that I didn't like.

“The Omni is a wonderful place to stay. I was sorry when I had to leave. The rooms were so nice and the beds were so comfortable that I would've rather stayed in the room all day than go out and conduct the business that I traveled to Atlanta for!”

Sep 12, 2007 by Bill from Milledgeville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Proximity of hotel was perfect for this particular trip.
• Nothing.

“The Omni Hotel will be the only hotel we will stay in when needing to be close to Phillips Arena, The World Congress Center, CNN headquarters and downtown. The staff and accommodations were perfect. You pay a little more than some in the area, but it is worth it. Very large but nice.”

Sep 7, 2007 by Jeffrey from Dry Branch, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Close to my points of interest.
• No self parking available. $25 dollar a night valet only. Not very convenient.

“Almost half the price of what I heard another person quote for their bill. I do not like the fact that they require you to use their valet parking. Either that or park at a garage down the street and walk back and forth to the hotel. This is the route I took. I paid $10 for the entire weekend, parking down the road and walking back and forth to my destinations. The valet parking for the same days would have cost $50. Most hotels, in my experience, allow free parking. I don't think I will stay at this facility again.”

Sep 7, 2007 by Jan from Advance, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfy beds.
• Valet parking stinks - long waits for car!

“Overall the hotel was quite nice. The location was excellent - within easy walking distance of major Atlanta area attractions. My one major complaint of the hotel would be the parking. The only option is $25/night valet parking. I don't mind paying the money for the night, but each morning I waited 30-45 minutes to have my car retrieved. I would have rather been able to get my own car and be on my way. The one saving grace was the manager deducted the cost of the parking upon complaint.”

Sep 6, 2007 by Justin from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• Nothing.

“I proposed to my girlfriend that night and the staff made the experience very memorable. They helped us book a horse and carriage ride and assisted us with room service. I appreciate what they did to make the experience great.”

Sep 6, 2007 by Aimee from Bonaire, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location was perfect.
• Noisy.

“Very good experience, great staff.”

Sep 5, 2007 by Karleen from Knoxville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Our room was beautiful. The restaurant had wonderful food for dinner and breakfast.
• The wait to check out and the waiting and waiting and waiting for the valet where our car was kept.

“Very courteous staff, which includes our waitress and waiter. They were all good with people even when we checked out they were kind and quick because they knew we had been in line a long time.”

Sep 5, 2007 by John from Brevard, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, design, cleanliness, quality.
• Price of parking - $25/night.

“Wonderful location - walking distance to Georgia Dome and football. Walking distance to CNN Center with food court and CNN Tours. Walking distance to Marta (mass transit), Georgia Aquarium, and Coca Cola Center. Very good hotel service, food, spacious quality rooms. Great value.”

Sep 5, 2007 by R;Obert from Hiawassee, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] •

• Location and view was great.
• No soundproof walls, very noisy.

“Dining services was excellent. Very good location and views. Tour was great.”

Aug 29, 2007 by Mark from Chattanooga, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Secure self parking, good location, and comfortable room/beds.
• Room was somewhat on the warm side - 15th floor and 100 degree heat could have been some of the problem.

“I have stayed there before and would stay again. Room comfortable and clean. Facility is clean and decor is pleasing. Staff has always been nice. Secure parking across the street.”

Aug 27, 2007 by Panagiotis from Midway, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very cordial.
• I cannot think of anything that I did not like.

“Great all around.”

Aug 26, 2007 by Shelley from New York
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, and nice room.
• Only outdoor pool.

“Lovely hotel in a very convenient location to the Convention Center. Large well appointed rooms and bathroom which were kept very clean. The metro station is about 4-5 blocks away, and great to use during the day but desolate at night.”

Aug 21, 2007 by Marcul from Locust Grove, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[6]

• The indoor terrace.
• I wasn't told it was valet only and it was $25 a night.

“The walls and carpet in the hallways were very dirty and the room was extremely small.”

Jul 19, 2007 by Patricia from Apex, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[2]

• Room size.
• Long walk uphill to Americas Mart.

“Pleasant overall, other hotels in same price range are more convenient when shopping the Merchandise Mart & Gift Market.”

Jul 19, 2007 by Karen from Greer, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness, convenience to Americas mart.
• I have stayed there before and the only problem was our ability to get the room to a comfortable temperature. The air was a bit stale.

“This hotel met all expectations. The downtown location and the convenience to Americas mart made this a wonderful choice.”

Jul 9, 2007 by Brent from Memphis, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location and the friendly staff.
• I just can't get over paying 25 bucks a night for parking, I know, I am cheap.

“The hotel was great. The hotel would have scored excellent, but the hotel's concierge recommended Hard Rock Cafe, a cliché', as a good restaurant. We had to go to the hotel's bartender and ask for restaurant recommendations. Based on his recommendations, we went to Rays in the City and enjoyed excellent seafood and wine. Overall, our experience at the Omni in Atlanta July 4, 5 was excellent.”

Jul 4, 2007 by Debbie from Rock Hill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room.
• Pool too small.

“Very pleased with this hotel. Very nice room and nice amenities. Location to Phillips Arena was excellent.”

Jun 30, 2007 by Joe from Gainesville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• It was close to Turner Field.
• There was mandatory $25 valet parking, which was not advertised.

“The hotel was OK and had a good little shopping center on the ground floor. The room was nice also. However, they denied us a late check out, the pool and Jacuzzi closed by the time we got back from the baseball game so we didn't get a chance to go to them. I don't like valet parking. It's not because of the money, I just don't like someone else driving my vehicle period. If it had been my vehicle instead of my girlfriend's, I would not have let them take it. They should inform you that there is mandatory valet parking when you make the reservation. I'll skip this hotel next time for sure.”

Jun 28, 2007 by Danielle from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[3]

• Upscale, clean, and friendly staff.
• Bad neighborhood, didn't feel safe walking at night.

“Great location if you are going to Phillips Arena or CNN Center. Very poor location for any other event. We attended an Atlanta Braves game. On the walk off the Marta back to the hotel at 11pm, we didn't feel safe. If we were to return to Atlanta for anything other than an event at Phillips Arena, we would not choose this hotel.”

Jun 22, 2007 by Lisa from Lutz, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly; the rooms were very clean and up to date.
• The pool closed at 10pm every night, even weekends.

“We enjoyed our stay. The hotel was beautiful and the staff was very helpful. What an awesome view of the city!”

Jun 11, 2007 by Tammy from Dothan, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location was convenient to Atlanta attractions.
• Parking fee was too high.

“Very nice hotel, catered more to business traveler, but worked well for our family for a short stay.”

Jun 10, 2007 by Angela from Sparta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.

“Excellent view, super-friendly staff, quick in and out with valet, and overall lovely experience. The CNN food court offers the cheapest food in Atlanta :)”

Jun 9, 2007 by Anon. from Worthington, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The friendliness and helpfulness of the staff was outstanding. It made a big difference..
• The carpet in the room was really worn looking and the walls were thin.

“The Omni is a good hotel for business travelers. It is clean and the staff is very professional and friendly. The rooms are nice and the location is great, but the carpet desperately needed replaced. Also, the walls were thin and my neighbor was really noisy one night. A nice addition would be shuttle service to the airport and back. Regardless, I would stay there again. Despite the carpet, the room was very clean. It was also the first hotel that I have ever stayed in that had more than enough hangers in the closet. Two were even satin covered for delicate clothes - those little things count when you are traveling for business. The room had everything a business traveler needed, except for a microwave and refrigerator. The internet was free if you agreed to join their members club (at no cost). It was far nicer than any Hilton or Marriott that I have used for recent trips. If you didn't want to eat at the hotel, there was tons of stuff in the CNN center which is attached. I felt that the extra $$ per night more than made up for itself because I didn't need a cab the entire time I was in Atlanta. I also didn't need to park a car for $25/night.”

Jun 2, 2007 by Tony from Nashville, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location to attractions.
• Not kid friendly.

“The rooms just did not seem that great to us. Definitely worth the price we paid, but if I were paying full price, I had be disappointed.”

May 28, 2007 by Steve from West Allis, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel staff were extremely friendly.
• The breakfast sandwich at Morsel's wasn't very good.

“The Hotel staff was extremely friendly and very helpful. The room was very roomy and very clean. I would definitely go back and stay at the Omni when I go back to Atlanta.”

May 23, 2007 by Keith from Fort Myers, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fab hotel! Great location. great amenities!

“The best hotel I've stayed at since the Grand Hyatt in Tampa!”

May 22, 2007 by Ann from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Proximity to meetings I needed to attend.
• Misinformation regarding food alternatives in the CNN center.

“Excellent older property that still is well maintained and attractive. I had stayed here 20 years ago and found it as interesting as the last visit.”

May 8, 2007 by Clifton from Lafayette, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful in providing information and assistance.
• I did not like having the room right behind the elevators.

“The hotel was exceptionally clean and well situated in downtown Atlanta. The staff was very professional in assisting the customer.”

May 7, 2007 by C- N. from Fayetteville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very well kept.
• Prices for services were high.

“Very nice place and I would definitely stay there again.”

May 6, 2007 by Suzanne from Decatur, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly and the room was super clean.
• Finding check-in is a little confusing.

“This is a very nice hotel. The room was clean and the staff was very helpful and friendly. I'd stay here again.”

Apr 23, 2007 by Jeanne from Clearwater, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[9]

• Conveniently located.
• Noisy and concierge was horrible.

“Don't think I¿d stay here again. It was incredibly noisy and the concierge was not helpful at all. They not only gave us no information, they gave us wrong information. Totally unacceptable.”

Apr 10, 2007 by Eric from Mill Spring, NC
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[8]

• Room, decor, comfort, bedding, etc.
• Late night front desk/hospitality/management very rude and lazy.

“I have stayed here before and usually have a great experience. I expected (after paying $25 for overnight parking) to have easy access to taxi service. Waited 20 minutes for taxi to arrive and management said in so many words that it was not their problem. But, the main problem was the late night front office staff member who was extremely rude when my colleague was having elevator problems. Night manager was also rude.”

1 of 2 people found this review helpful.

Apr 9, 2007 by Diane from Traverse City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bathrooms - good size, amenities.
• Had to pay extra for internet access.

“Wonderful location near aquarium, Coca Cola museum, Phillips Center, Centennial Park, and physically connected to CNN Center. Generous sized rooms, bathrooms. Additional cost of $25/ night for parking and $9.95/ day for internet access.”

0 of 1 people found this review helpful.

Mar 27, 2007 by Robbie from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Proximity to athletic events.
• We got a two beds and needed a king.

“This was the perfect place to stay for my traveling purposes. I would be delighted to stay here anytime I visit Atlanta and would recommend this hotel to anyone else planning to be in the area.”

2 of 2 people found this review helpful.

Mar 24, 2007 by Noel from Acworth, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location was great!
• Walls are thin in the new tower.

“Location is great, clean, and friendly staff. Only complaint is walls in the new tower are very thin. Should be better for a hotel of this rating/price.”

1 of 1 people found this review helpful.

Mar 19, 2007 by Alex from Nicholasville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location to the Georgia dome was ideal.
• Parking was way over priced and they do not have a self-park option that is safe.

“The hotel was great. The service was great, the pool was very average but I don't think it is really a family type hotel and didn't expect that.”

2 of 2 people found this review helpful.

Mar 12, 2007 by Brad from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Very good location.
• Check in problems (room already occupied).

“The hotel met most expectations. Check in was a little rough in that we were taken to two different rooms initially that was already occupied. Other than this, room was clean and service was good. Location was very convenient. The restaurant was also very nice. Hotel was very crowded in public areas with conventioneersl.”

1 of 1 people found this review helpful.

Mar 9, 2007 by Kathleen from Ponte Vedra Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• 24hr room service.
• Train runs right behind the hotel at 6 a.m. very loud.

“Great stay for my first time to Atlanta. If I were to go again I would look for something closer to an area with higher foot traffic for shopping and dining.”

1 of 1 people found this review helpful.

Mar 6, 2007 by C. from Knoxville, TN
Overall Rating: 4
Cleanliness:[10] • Staff:[6] • Location:[8]

• I liked that it had a nice lobby.
• Every single item came with an additional charge! We were scared to use the soap for fear of punishment, and they forced us to valet park!

“A nice hotel from the outside. The room was nice, but not "deluxe." the $6 bottle of Evian on the nightstand was not impressive. The only items that differentiated this hotel from lower-rated hotels I¿ve used were the q-tips in the bathroom and the robes in the closet. We didn't use the robes because we were afraid of being charged. If you're looking for convenience of stay, this isn't the place. If you're looking to pay $14 for three subpart pancakes and $10 for wireless internet, choose the omni. For conspicuous consumers only.”

2 of 2 people found this review helpful.

Mar 5, 2007 by Chuck from Ponce Inlet, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was great. Hotel was in excellent condition.
• Room doors slam too hard. Morning was a cacophony of noise.

“The omni is high end. The only downside was the fact that the room doors slam shut instead of gently close which means you are greeted in the morning to non-stop door slamming.”