User Reviews for Omni Hotel at Cnn Center

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Aug 27, 2007 by Panagiotis from Midway, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very cordial.
• I cannot think of anything that I did not like.

“Great all around.”

Aug 26, 2007 by Shelley from New York
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, and nice room.
• Only outdoor pool.

“Lovely hotel in a very convenient location to the Convention Center. Large well appointed rooms and bathroom which were kept very clean. The metro station is about 4-5 blocks away, and great to use during the day but desolate at night.”

Aug 21, 2007 by Marcul from Locust Grove, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[6]

• The indoor terrace.
• I wasn't told it was valet only and it was $25 a night.

“The walls and carpet in the hallways were very dirty and the room was extremely small.”

Jul 19, 2007 by Patricia from Apex, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[2]

• Room size.
• Long walk uphill to Americas Mart.

“Pleasant overall, other hotels in same price range are more convenient when shopping the Merchandise Mart & Gift Market.”

Jul 19, 2007 by Karen from Greer, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness, convenience to Americas mart.
• I have stayed there before and the only problem was our ability to get the room to a comfortable temperature. The air was a bit stale.

“This hotel met all expectations. The downtown location and the convenience to Americas mart made this a wonderful choice.”

Jul 9, 2007 by Brent from Memphis, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location and the friendly staff.
• I just can't get over paying 25 bucks a night for parking, I know, I am cheap.

“The hotel was great. The hotel would have scored excellent, but the hotel's concierge recommended Hard Rock Cafe, a cliché', as a good restaurant. We had to go to the hotel's bartender and ask for restaurant recommendations. Based on his recommendations, we went to Rays in the City and enjoyed excellent seafood and wine. Overall, our experience at the Omni in Atlanta July 4, 5 was excellent.”

Jul 4, 2007 by Debbie from Rock Hill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room.
• Pool too small.

“Very pleased with this hotel. Very nice room and nice amenities. Location to Phillips Arena was excellent.”

Jun 30, 2007 by Joe from Gainesville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• It was close to Turner Field.
• There was mandatory $25 valet parking, which was not advertised.

“The hotel was OK and had a good little shopping center on the ground floor. The room was nice also. However, they denied us a late check out, the pool and Jacuzzi closed by the time we got back from the baseball game so we didn't get a chance to go to them. I don't like valet parking. It's not because of the money, I just don't like someone else driving my vehicle period. If it had been my vehicle instead of my girlfriend's, I would not have let them take it. They should inform you that there is mandatory valet parking when you make the reservation. I'll skip this hotel next time for sure.”

Jun 28, 2007 by Danielle from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[3]

• Upscale, clean, and friendly staff.
• Bad neighborhood, didn't feel safe walking at night.

“Great location if you are going to Phillips Arena or CNN Center. Very poor location for any other event. We attended an Atlanta Braves game. On the walk off the Marta back to the hotel at 11pm, we didn't feel safe. If we were to return to Atlanta for anything other than an event at Phillips Arena, we would not choose this hotel.”

Jun 22, 2007 by Lisa from Lutz, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly; the rooms were very clean and up to date.
• The pool closed at 10pm every night, even weekends.

“We enjoyed our stay. The hotel was beautiful and the staff was very helpful. What an awesome view of the city!”

Jun 11, 2007 by Tammy from Dothan, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location was convenient to Atlanta attractions.
• Parking fee was too high.

“Very nice hotel, catered more to business traveler, but worked well for our family for a short stay.”

Jun 10, 2007 by Angela from Sparta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.

“Excellent view, super-friendly staff, quick in and out with valet, and overall lovely experience. The CNN food court offers the cheapest food in Atlanta :)”

Jun 9, 2007 by Anon. from Worthington, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The friendliness and helpfulness of the staff was outstanding. It made a big difference..
• The carpet in the room was really worn looking and the walls were thin.

“The Omni is a good hotel for business travelers. It is clean and the staff is very professional and friendly. The rooms are nice and the location is great, but the carpet desperately needed replaced. Also, the walls were thin and my neighbor was really noisy one night. A nice addition would be shuttle service to the airport and back. Regardless, I would stay there again. Despite the carpet, the room was very clean. It was also the first hotel that I have ever stayed in that had more than enough hangers in the closet. Two were even satin covered for delicate clothes - those little things count when you are traveling for business. The room had everything a business traveler needed, except for a microwave and refrigerator. The internet was free if you agreed to join their members club (at no cost). It was far nicer than any Hilton or Marriott that I have used for recent trips. If you didn't want to eat at the hotel, there was tons of stuff in the CNN center which is attached. I felt that the extra $$ per night more than made up for itself because I didn't need a cab the entire time I was in Atlanta. I also didn't need to park a car for $25/night.”

Jun 2, 2007 by Tony from Nashville, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location to attractions.
• Not kid friendly.

“The rooms just did not seem that great to us. Definitely worth the price we paid, but if I were paying full price, I had be disappointed.”

May 28, 2007 by Steve from West Allis, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel staff were extremely friendly.
• The breakfast sandwich at Morsel's wasn't very good.

“The Hotel staff was extremely friendly and very helpful. The room was very roomy and very clean. I would definitely go back and stay at the Omni when I go back to Atlanta.”

May 23, 2007 by Keith from Fort Myers, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fab hotel! Great location. great amenities!

“The best hotel I've stayed at since the Grand Hyatt in Tampa!”

May 22, 2007 by Ann from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Proximity to meetings I needed to attend.
• Misinformation regarding food alternatives in the CNN center.

“Excellent older property that still is well maintained and attractive. I had stayed here 20 years ago and found it as interesting as the last visit.”

May 8, 2007 by Clifton from Lafayette, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful in providing information and assistance.
• I did not like having the room right behind the elevators.

“The hotel was exceptionally clean and well situated in downtown Atlanta. The staff was very professional in assisting the customer.”

May 7, 2007 by C- N. from Fayetteville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very well kept.
• Prices for services were high.

“Very nice place and I would definitely stay there again.”

May 6, 2007 by Suzanne from Decatur, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly and the room was super clean.
• Finding check-in is a little confusing.

“This is a very nice hotel. The room was clean and the staff was very helpful and friendly. I'd stay here again.”

Apr 23, 2007 by Jeanne from Clearwater, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[9]

• Conveniently located.
• Noisy and concierge was horrible.

“Don't think I¿d stay here again. It was incredibly noisy and the concierge was not helpful at all. They not only gave us no information, they gave us wrong information. Totally unacceptable.”

Apr 10, 2007 by Eric from Mill Spring, NC
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[8]

• Room, decor, comfort, bedding, etc.
• Late night front desk/hospitality/management very rude and lazy.

“I have stayed here before and usually have a great experience. I expected (after paying $25 for overnight parking) to have easy access to taxi service. Waited 20 minutes for taxi to arrive and management said in so many words that it was not their problem. But, the main problem was the late night front office staff member who was extremely rude when my colleague was having elevator problems. Night manager was also rude.”

1 of 2 people found this review helpful.

Apr 9, 2007 by Diane from Traverse City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bathrooms - good size, amenities.
• Had to pay extra for internet access.

“Wonderful location near aquarium, Coca Cola museum, Phillips Center, Centennial Park, and physically connected to CNN Center. Generous sized rooms, bathrooms. Additional cost of $25/ night for parking and $9.95/ day for internet access.”

0 of 1 people found this review helpful.

Mar 27, 2007 by Robbie from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Proximity to athletic events.
• We got a two beds and needed a king.

“This was the perfect place to stay for my traveling purposes. I would be delighted to stay here anytime I visit Atlanta and would recommend this hotel to anyone else planning to be in the area.”

2 of 2 people found this review helpful.

Mar 24, 2007 by Noel from Acworth, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location was great!
• Walls are thin in the new tower.

“Location is great, clean, and friendly staff. Only complaint is walls in the new tower are very thin. Should be better for a hotel of this rating/price.”

1 of 1 people found this review helpful.

Mar 19, 2007 by Alex from Nicholasville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location to the Georgia dome was ideal.
• Parking was way over priced and they do not have a self-park option that is safe.

“The hotel was great. The service was great, the pool was very average but I don't think it is really a family type hotel and didn't expect that.”

2 of 2 people found this review helpful.

Mar 12, 2007 by Brad from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Very good location.
• Check in problems (room already occupied).

“The hotel met most expectations. Check in was a little rough in that we were taken to two different rooms initially that was already occupied. Other than this, room was clean and service was good. Location was very convenient. The restaurant was also very nice. Hotel was very crowded in public areas with conventioneersl.”

1 of 1 people found this review helpful.

Mar 9, 2007 by Kathleen from Ponte Vedra Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• 24hr room service.
• Train runs right behind the hotel at 6 a.m. very loud.

“Great stay for my first time to Atlanta. If I were to go again I would look for something closer to an area with higher foot traffic for shopping and dining.”

1 of 1 people found this review helpful.

Mar 6, 2007 by C. from Knoxville, TN
Overall Rating: 4
Cleanliness:[10] • Staff:[6] • Location:[8]

• I liked that it had a nice lobby.
• Every single item came with an additional charge! We were scared to use the soap for fear of punishment, and they forced us to valet park!

“A nice hotel from the outside. The room was nice, but not "deluxe." the $6 bottle of Evian on the nightstand was not impressive. The only items that differentiated this hotel from lower-rated hotels I¿ve used were the q-tips in the bathroom and the robes in the closet. We didn't use the robes because we were afraid of being charged. If you're looking for convenience of stay, this isn't the place. If you're looking to pay $14 for three subpart pancakes and $10 for wireless internet, choose the omni. For conspicuous consumers only.”

2 of 2 people found this review helpful.

Mar 5, 2007 by Chuck from Ponce Inlet, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was great. Hotel was in excellent condition.
• Room doors slam too hard. Morning was a cacophony of noise.

“The omni is high end. The only downside was the fact that the room doors slam shut instead of gently close which means you are greeted in the morning to non-stop door slamming.”

Mar 3, 2007 by Greg from Alexandria, VA
Overall Rating: 10
Staff:[9] • Location:[10]

• Perfect location for Georgia dome event.
• Could not check in earlier than 3pm.

“The omni is a perfect location for CNN studio tours and for events at the Georgia dome and Phillips areNA Very convenient to the Marta train station, restaurants, shops, etc. Deluxe accommodations with complete fitness center and spa facilities. The only disappointment was that I was told by one staff member that I could probably get a room at 1pm. I made an effort to get to the hotel around that time but was then told no rooms were available until 3pm. I was able to leave my bags in a secure location though. Staff could be a little more customer friendly. Overall, a pleasant experience.”

Feb 28, 2007 by Jonathan from Alpharetta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location for gwcc, Philips arena, ga dome events.
• TV remote control did not work.

“If you have an event at the world congress center, Philips arena or ga dome, you can't beat the location. Plus it's just a few steps from centennial park and just a few more steps from the aquarium. Room was great for the price I paid.”

Feb 26, 2007 by Linda from Hayes, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was convenient to downtown attractions. The view form our room was great!
• Finding the entrance was challenging. The hotel has two towers, but only one has an entrance for registration and parking.

“Our stay at the Omni CNN exceeded our expectations. Our room on the 28th floor had a spectacular view of Centennial Park and the Downtown Atlanta skyline. We had dinner in the Hotel Restaurant. It was delicious and well served. Since we were there on Valentine's Day, each woman received a red rose. This was a nice touch.”

Feb 14, 2007 by William from Greenville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Concierge was very helpful.
• Check in staff and parking garage staff was "blah".

“A great location for downtown fun. Having canned in-house is the greatest plus.”

Feb 8, 2007 by Mary from Brentwood, TN
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[8]

• Next to Olympic park.
• Very thin walls, so noisy at night. Could not sleep. Expensive parking.

“This was supposed to be a 4 star hotel, but the quality of the structure/thin walls, noisy guest room, made it difficult to sleep. I would not return to this hotel. Lobby area very congested and stressful.”

1 of 1 people found this review helpful.

Feb 7, 2007 by S from Westerville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The flexibility of the staff to accommodate me.
• A bit far of a walk in winter but worth it.

“I loved the hotel and the staff! I will be staying there again. This was my 3rd stay at that location.”

Jan 18, 2007 by Shelley from Beulaville, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[3]

• The room service food was excellent and not overpriced.
• Uncomfortable beds, thin walls, inconveniently located to the market, shuttle hours ran short.

“Overall the staff was very polite and professional. Our main let down was the distance to the market and that the shuttle stopped before the market even ended. ”

1 of 1 people found this review helpful.

Jan 18, 2007 by Susan from Rocky Mount, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, very clean room, helpful staff.
• Their pay per view movies was out of order but you had to call to find that out.

“Great hotel - good location - very clean - friendly helpful staff.”

Jan 17, 2007 by Yolanda from Auburn, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The prompt response of the hotel staff.
• The high cost of parking.

“The omni is an excellent hotel. I would definitely stay there again. ”

Jan 15, 2007 by Brittany from Shelburn, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very courteous and helpful staff.
• They didn't put the pillows on the bed after the first day.

“Very nice!”

Jan 1, 2007 by Karen from Doerun, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable bed, good food, clean, spacious.
• Poor service, valet parking, did not bring roll-a-way as stated at front desk.

“This was our second stay at the omni. This is a fantastic hotel. It is very clean and fashionable. The first time we stayed in the older tower, it has huge rooms. This time we stayed in the newer tower, had a room on the top floor, great views of Atlanta! We ordered room service the first night, the kids had trouble settling down; they brought milk and cookies, even though they weren't listed on the menu. Two drawbacks: upon checking out, the valet parking took about 30 minutes to pick up our car. Several people came and went and we were stuck! Second, they booked us in a room with 1 king-sized bed, would have been more comfortable if they had brought us the roll-a-way they ordered at check-in. My youngest son slept on the chair/ottoman which was fine with him, but not up to par with me!”

1 of 1 people found this review helpful.

Dec 12, 2006 by Emily from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, comfortable bed, clean.
• Parking was expensive $22 per day!

“Very nice. Highly recommended.”

Nov 17, 2006 by Stephen from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, easy to check in and great location!
• N/a

“We loved it! The only bad thing was that we did not get in till 7 in the evening and had to leave the next day. My wife and I wished we could have stayed longer!”

Nov 6, 2006 by Steve from London, KY
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[8]

• Rooms were OK.
• Front desk north tower very unfriendly and unhelpful.

“Restaurant food was bad did not even give you a glass for your beer steak was raw asked for well done didn't even eat it will not stay at omni again.”

Oct 26, 2006 by Jo from Edinburgh, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, room size amenities and view, helpful staff.
• Cannot think of one thing that was not good.

“Good location, great room size and view. Perfect base for downtown Atlanta.”

Oct 25, 2006 by Ella from Glencoe, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• My room was very comfortable and tastefully decorated.
• I was approached twice and asked for money. One incident was inside the hotel and one just outside the hotel.

“I enjoyed my stay at the hotel. The Olympic Park is beautiful at night.”

1 of 1 people found this review helpful.

Sep 18, 2006 by Carolyn from Columbus, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[5]

• City Park across the street for walking.
• Mandatory valet parking 22.00 a night! Hair in bathroom and on sheets, towels Air conditioner did not work.

“This hotel was not listed as a four star that you can compare. The air conditioner not working interrupted our stay waiting for maintenance to arrive and correct the problem at three in the morning.”

Sep 6, 2006 by Jim from Allison Park, PA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Health club, pool and location.
• Small room.

“Excellent facility close to downtown.”

Aug 28, 2006 by Allison from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful staff ! Clean out of this world, in room bar, amazing location, nice on roof pool, close to all food, next to arena, just amazing stay.
• For once I don't really have anything negative to stay.

“This hotel is amazing, it is close to everything, arena, food, and the park. It is one of the cleanest hotels I have ever been to in my life!! Any and everything you needed the staff was right there. They brought us a CD player, extra robes, made for sure our in room bar stayed stocked. It was just really a very pleasant stay. Also the on roof pool was very nice and had a great view!!!”

Aug 23, 2006 by Don from Gainesville, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location.
• Valet parking and customer service.

“Over all ok but customer service stinks!”

1 of 1 people found this review helpful.