User Reviews for Sheraton Gateway Hotel-Atlanta Airport

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Oct 28, 2009 by Bobby from Raleigh,NC
Overall Rating: 9

• The hotel staff was very informative, prefessional and helpful.
• None.

“I enjoyed my stay there.”

Sep 27, 2009 by Rick from Helena,MT
Overall Rating: 9

• Location to transportation.

“Very nice place.”

Sep 16, 2009 by David from Knoxville,TN
Overall Rating: 9

• Nice place.
• Can't get room dark; sheets noisy, parking fee pricy, fees for everything!!!

“Hotel was much better than last time. Staff were friendlier, more helpful, accommodating. However, I had to press for a refrigerator and king bed without additional costs.”

Aug 3, 2009 by Frank from Hendersonville,NC
Overall Rating: 6

• Conveinent to airport.
• You could hear the people in the room next door like they were in the room with you.

“I t was a great deal for the price I got through Priceline, but it would have been disappointing at full price.”

Jul 4, 2009 by Heidi from Geneva,IL
Overall Rating: 10

• Everything was great.
• No continental breakfast.

“Clean, friendly staff, no airport noise, nicely decorated and easy to find.”

Jun 24, 2009 by John from Lagrange,GA
Overall Rating: 8

“Pool is to small for the size of occupancy. Only have 8 handicapped parking spaces for a large occupancy. Very clean, modern, friendly staff. would stay there again”

Apr 21, 2009 by Brian from Mt Juliet,TN
Overall Rating: 5

• Convenience to the airport was key in our liking of this Hotel.
• Paper walls, could hear every conversation from other rooms. Kept you up most of the night from all the yelling and kids running around in the halls.

“This Hotel was a convenient hotel for the business traveler. The staff was friendly, courteous and very helpful. The lobby was clean and grounds were well kept. The downfall for this hotel is the paper walls between rooms. You can hear every conversation being held, and everyones television channels, as well as the kids running through the halls at night keeping you awake. But, for the value of the hotel and the amenities, as long as you ask the staff to keep you in the upper floors aways from all the noise it's a great place to stay.”

Jan 24, 2009 by Hannah from Fort Collins, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice beds, huge windows, flat screen TV, pretty decor.
• Room was not close to being sound proof. Up all night because I could hear people going to and through and I could hear the dude next door on the phone. Privacy please!

“It had two huge comfy beds, a flat screen TV, beautiful huge widows with a city view and a flat screen TV. Classy. What wasn't classy was the fact that I could hear a conversation in the other room. All night long I heard doors slam and people walking through the hallway (probably because of the 2 inch gap from bottom of door to the floor.) I ended up putting a towel in the gap to keep light and sound out from the hallway.”

Sep 15, 2008 by al
Overall Rating: 6

• Clean room, comfortable bed.
• No free parking, $2.00 toll free calls.

“Nice clean rooms, comfortable beds, indifferent staff, be prepared to pay extra for everything from parking to toll free calls.”

Sep 14, 2008 by Richard from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, nice public spaces, convenient.
• Paying to park.

“Despite the age of this property, it is well appointed, updated, convenient, nicely decorated, great breakfast.”

Sep 3, 2008 by Wendy from Boaz, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, quite rooms, staff was very helpful and friendly.
• There was not much parking and you have to pay $8 to park.

“Our overall experience was wonderful. When we arrived the staff asked if we were going to the ball game and were told that there was a shuttle that would deliver us right to the doors of the Georgia Dome every 20 minutes. We chose to drive ourselves and the front desk attendant offered to look up the address for us so that we could plug it into out GPS. The rooms were wonderful, the bed was comfortable and everything was very clean. Very nice indoor and outdoor pools. The only thing I did not like was that we had to pay $8 to park in their own private parking lot, but it was very small. By the time we returned from the game it was full. I called customer service from the parking lot and was told to park in the back parking deck. When we got to the parking deck the gate would not open. I called back and told them that it would not open and the person said 'I forgot you have to have a pass to park there, go ahead and park in valet parking and you will not have to pay extra. So back around we went and did get to park right up front for no extra fee, but the valet had all of the parking spaces blocked off with cones, he did not offer to help move them. My husband had to get out and move them himself, the valet seemed like he was about to tell us we could not park there, until my husband spoke up and said that customer service told us it was okay. Over all it was a great experience, we will stay there again next year when we attend the game.”

Jul 31, 2008 by Richard from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity and shuttle to airport.
• No comp breakfast.

“Nice large hotel with a pool but great quick shuttle service with many runs to the airport.”

May 18, 2008 by Richard from Norwalk, CT
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good location, shuttle every 20 min to the airport.
• Standard quality control not there.

“We arrived at 11 PM and was given a room that had not been cleaned. After returning to the lobby I came to know "we had a lot of those today!"”

Apr 4, 2008 by Hugh from Springfield, IL
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[5]

• Most of the staff was polite and professional.
• Charges, charges, charges.

“First of all let me say that most of the staff here were polite and I have no issues there. I had the displeasure of being set up in the Sheraton by the army. My flights were delayed on my way back to the Middle East when my leave had expired so they put me up here. The hotel appeared nice and clean and it was. What really got me was that I did not feel welcomed there. I was put in a room with someone from another service who I did not know, of course this may have been the Armys doing. When we got to the room it was fine but I soon discovered that all that is included with the room is the bed. You were charged $10 a day to use their internet, $2 to make a toll free call, $5 for a bottle of water that appeared at first complimentary, they charge you for a USA Today unless you specifically tell them that you don't want it upon check in. The food was decent, but you could find the same quality hamburger across the street at Ruby Tuesdays for less than $13. I was reluctant to use anything in the room for fear of being charged for it later. I believe I would have been much happier paying for a room at the Super 8.”

Mar 23, 2008 by Linda
Overall Rating: 10

• Quick, easy, efficient check in, appointed rooms and excellent service.

“The staff, from valet parking to desk clerks and room service were all well above average. The room was very nicely decorated and extremely comfortable. Although I was a woman traveling alone, I felt very safe there.”

Nov 14, 2007 by Lori from Miramar Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Definitely had been very nicely renovated.
• The sheets were very rough.

“Excellent hotel with it's location to the airport with surprisingly no airport noise! Friendly staff and very nice room accept the sheets. Too rough!”

Oct 25, 2007 by Rhapsody from Roanoke, VA
Overall Rating: 3
Cleanliness:[9] • Staff:[4] • Location:[7]

• Very clean. Attractive rooms.
• Central air was old and didnt work.

“Well, our first night was great; other than the fact that the heat didn't work. Early the next morning the power went out, and the toilet didn't work either. When we call the front desk about the issue, we got major attitude. The hotel refuses to reimburse us for any 5 hour inconvenience. Instead we were charged for parking and for the complimentary water in the room.”

Aug 29, 2007 by Gloria from Conway, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, attractive, fresh, to be so near the busiest airport in the us.
• Water machine was always empty the three days I was there.

“This was my first stay at the Sheraton I always thought it was out of my range of stay but the price was good to me the staff was professional and polite eager to be of help the huge lobby was picturesque the people staying in the Sheraton was very friendly which was a shock the theme of the Sheraton you belong really stood up to it's theme.”

Jul 27, 2007 by Kelley from Xenia, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[9]

• The rooms were nice and spacious.
• They never refilled our shampoo or soap. When asked they said they were out of shampoo.

“Overall, I had a pleasant stay. The last night of my 4 night trip was a downer. I never bring shampoo when I travel. When asked (it was not once replenished) I was told the hotel was out. Ordered a carry out of salad for dinner, came with no dressing at all and found a feather in the food. Although they more than took care of me, I thought it took a very long time for them to have it ready. Lastly, we had to pay a cab to take us to the airport. The shuttle bus should have come at 11:00 am and one did come, but the driver was rude and would not say anything except that there wouldn't be another shuttle for 30 minutes. He then proceeded to leave his bus parked and walked away. There was no one to answer any questions. Should not post times of shuttle if not accurate. Almost missed our flight.”

Jul 4, 2007 by Mike from Myrtle Beach, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice!
• Breakfast was terrible.

“I would live at the Sheraton if I could!”

Jun 12, 2007 by Mauro from Austin, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[6]

• Very friendly staff.
• Persistent, sneaky, manipulative and fraudulent marketing.

“The hotel was excellent. Fine black prints on blue background advise that you will be charged $4.95.the check in paperwork has an inconspicuous line saying you agree to take delivery of a daily newspaper and will be charged $0.75/day.if you disagree call the front desk. If you are using their phone system for any reason, you may have to take a loan to pay for. I simply despise pushy marketing schemes.”

Jun 9, 2007 by Vanessa from Melbourne, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• How much space the room offered.
• The parking.

“My husband and I chose this hotel for a one-night stay after a baseball game, and we were very happy with our visit. The only problem we encountered was the parking -there wasn't any. They do have a parking garage around back (I believe because it's a convention center also), we were wishing there was a way for those actually staying in the hotel to receive the limited parking out front and not have to lug their bags from the parking garage. Other than that, though, we were very happy with everything about this hotel. The room was so spacious and so clean, the staff was friendly, and there was a decent dining spot in walking distance from the hotel and we felt completely safe and comfortable doing so. We'd definitely go back to this hotel.”

May 2, 2007 by Lisa from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beds were solo comfortable. I hated getting up in the morning. The house keeping staff was very friendly and guest services were great too.
• No complaints.

“Very comfortable rooms. The beds are to die for and the hotel in general is very clean.”

Feb 6, 2007 by Terry from Elizabethtown, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to airport and convention center.
• Restaurant prices do not justify the menu.

“If a location is needed in the airport area and you have transportation to get to restaurants, this hotel is fine.”

Oct 23, 2006 by Susan from Crested Butte, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upscale lobby and rooms.
• Restaurant prices were much too high.

“Beautiful quiet room with comfortable bed and linens. Nice coffee bar in lobby for early morning lattes. Did not eat in the restaurant as the prices were very high for rather ordinary dishes.”

Aug 2, 2006 by Latoya from Orlando, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was great experience for everything I need was right close by it workout room , food locating was great.
• Only thing was it was convention going on in the hotel lots children in the way of everything just wasn't being monitor.

“Excellent in everything.”

Jul 22, 2006 by Kale from Coeur Dalene, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great place, beautiful!
• Had a very large reunion, too many kids running around.

“I'd stay here again, very nice place.”

Apr 26, 2006 by Rohaun from Bessemer, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very comfortable room & bed. Nice bathroom.
• Many strange noises (pipes?) throughout the night.

“Excellent location. Nicer rooms and bathrooms than similar sized hotels that I have stayed at in the area. Very helpful staff.”

1 of 1 people found this review helpful.

Apr 20, 2006 by Bill from Brownstown, MI
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[8]

• Close to airport.
• A/C broke, key did not work, no in restaurant to seat me.

“Would not go to again.”

2 of 2 people found this review helpful.

Mar 29, 2006 by huj from atlanta
Overall Rating: 9
Cleanliness:[7] • Staff:[6] • Location:[7]

• Beds very comfy.
• Nothing really.

“Beds are so comfy.”

1 of 1 people found this review helpful.

Mar 23, 2006 by Bob from Humble, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location with a customer service attitude.
• Parking was a little difficult.

“Excellent freeway and airport access. Very well maintained facility with better than average services available.”

1 of 1 people found this review helpful.

Aug 15, 2005 by Anonymous from Columbia, SC
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Shuttle to airport.
• Rude paper message on my car indicating I should move the car and I was unloading the car

“Good location to airport. Shuttle service to airport very punctual. Bed comfortable.”

Jul 27, 2005 by Nadia from Bryans Road, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was accomodating and very pleasant

“My hotel stay was great! It was in a perfect location everything was easily accessible. I would stay at this hotel again!”

1 of 1 people found this review helpful.

Jul 21, 2005 by Jeff from Hamilton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My wife stayed there and said the bed and pillows were awesome!

“This quality of a hotel (3 star) was a great bargain for me and a great comfort to me to know that my wife was in a very nice, safe, and comfortable location.”

Jul 19, 2005 by Angela from Warner Robins, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• great value for dollar spent
• due to airport construction, difficult to get to/from

“Superior staff service, went above and beyond to help me FedEx a package to Europe. Wonderful!”

Jul 3, 2005 by Jennifer from Naylor, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• very fancy for the price we paid...great location
• loved everything

“WE really enjoyed the hotel. All of the staff were friendly and extremely helpful. The hotel was clean and the atmosphere was pleasant. It was quiet and it felt like it was just us as we spent our last few days there before my husband had to go back to Iraq. We couldn't believe that we were able to stay there at a rate WAY lower than what is normally charged. We are thankful.”

Jun 22, 2005 by Michael from Arverne, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The room was well kept and the bed was very comfortably good.
• None

“I will love to stay in this hotel anytime I am in Atlanta. I will also be glad to recommend it to family and friends. I love the landscape (nicely kept lawn). The receptionists were very friendly and very helpful.”

Jun 20, 2005 by Pamela from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was a beautiful hotel that I would like to spend more time at.
• It was a little far from my event. It took an average of 45 min. to an hour plus to get there and back twice daily.

“As a hotel to stay at it was in every way terrific.”

Jun 1, 2005 by Larry from Fort Walton Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient & staff helped with metro Atlanta travel & directions.
• Bathroom floor was extremely slippery, wet or dry.

“Hotel was conveniently located. The staff was very helpful in giving us tips on traveling in Atlanta. They reccommended MARTA, which was a pleasant suprise to us. I did think the bar and restaurant prices were extremely high.”

May 20, 2005 by Margaret from Dallas, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• when my reservation was set for non-smoking but I needed smoking they changed it no problem
• not a thing I didn't like

“It was great I enjoyed everything about it the staff down in the bar were great too”

May 11, 2005 by Cynthia from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• beautiful lobby and rooms, free shuttle, great pool!!
• the prices in the hotel giftshop - but expected.

“This hotel is gorgeous, the staff wonderful and the location is so convenient to the airport and convention center!! We will stay here again!!”

Apr 18, 2005 by Newanna from Smithfield, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• nice lobby, friendly staff
• no free internet in lobby, carpets in room were very dirty and stained.

“I travel and stay in a lot of hotels and I am very disappointed that when you pay more for a nicer hotel, you get less amenities than you do in a less expensive hotel.”

Apr 12, 2005 by Oskar from Denver, CO
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[8]

• It was close to the airport.
• Our room hadn't been cleaned.

“Not bad. Kind of worn and a little dirty. Hotel restaurant offered little in the way of selection and prices were exhorbitant. I liked the Holiday Inn better, even though they didn't have a restaurant, they did have a list of delivery places for food, and they were much cleaner.”

Apr 12, 2005 by Jim/Diane from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• The comfort of the room, location and price.
• The check in staff demeanor.

“A very pleasant experience. Would highly recommend.”

Apr 7, 2005 by Irwan from Evansville, IN
Overall Rating: 10
Cleanliness:[5] • Staff:[8] • Location:[5]

• The room is spacious, the bed is comfortable
• A lot of stains on the carpet make the room looks dirty

“Overall is very good, the quality, the services, and the price. But it's too far to attractions places.”

Apr 6, 2005 by Jessica from Mobile, AL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Accomodating, Comfortable & Clean
• Location

“I would recommend this hotel to anyone staying in Atlanta expecially if they are to depart for a flight from the Atlanta Airport. I feel the price that I gave was a great deal based on the 3 star accomodations.”

Mar 7, 2005 by John from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Allowed me to leave my car parked in lot while I flew to Dallas and back. Provided transportation to air terminal.
• There was nothing to not like.

“Exceeded expectations. Courteous staff. Very good price.”

Mar 2, 2005 by Lenny from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice facilities; ok staff.
• no bath towels in room; gym unattended; email didn't work

“a few things out of place," but great for the money. The attitude of the staff exceeds actual performance."”

Feb 23, 2005 by Brenda from Birmingham, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was very comfortable.
• I only stayed one night so I didn't get use the full facility.

“I enjoyed my stay, the hotel was very comfortable and clean which is the most important aspect of a hotel.”

Feb 13, 2005 by Susan from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and close to Hartsfield Airport.

“Excellent. We checked in at 1.30a.m. and had no problem. Shuttle to the airport was on time and quick.”