User Reviews for Embassy Suites Hotel Atlanta-Airport

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Mar 12, 2008 by Karla from Highlands Ranch, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very nice room. Nice lobby and views.
• The toilet did not flush properly.

“The breakfast is great. Room is great and service too. It was too bad we experienced the problem with the toilet and we did not have the chance to see the response to solve it because we just stayed one night and we could not tell me until the check out. We bet they would have changed us to a another room immediately.”

Mar 12, 2008 by Phllip from Thomasville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The omelets were quite good.
• The bath tub had some cracks.

“This hotel was recommended by friends and will listed to their recommendations.”

Mar 11, 2008 by Lydia from Loganville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Large spacious suites, comp. breakfast.
• No free Wi-Fi, parking costly and inconvenient, slow process in check in because of chk card.

“The hotel was a wonderful stay. I enjoyed the quite and the space in the suite. I did not like the cost of using wireless service for a 3 star hotel. It was costly and should come as a courtesy. We are business travelers and use computers as a part of work for necessity not for convenience.”

Mar 10, 2008 by Heather from Weaverville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, very big room! Very nice! Easy drive to airport!
• Fee parking was a bit high and unexpected.

“I would recommend this hotel. It was very clean and the room was huge!”

Feb 25, 2008 by Don from Birmingham, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The bed was comfortable and the room was clean.
• Paying to park and room smelled of cigarette smoke.

“An ok property located convenient to the airport. The style of the room was definitely on the dated side but it was clean. I was a completely astounded at the parking fee for self park and I think they need to invest in an ozone machine to clear the air in rooms that smell of smoke.”

Feb 18, 2008 by Jim from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, updated room, good full breakfast included.
• Could have been closer to the airport but not a problem.

“Really nice hotel.”

Jan 23, 2008 by Maureen from Pawleys Island, SD
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location close to the airport.
• The restaurant was not good.

“The Embassy Suites at ATL airport is an ok hotel, but the restaurant food is not good and service is only ok in the restaurant. We prefer a hotel within close proximity of the airport with several food venues and good food, i.e., the HYATT.”

Jan 23, 2008 by Susan from Newnan, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good size room with lots of extras (microwave, fridge, etc.) Enjoyed managers reception.
• No problems. Was very pleased with everything.

“Great hotel with lots of little extras.”

Dec 17, 2007 by Ruth from Byron, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• The size of the suite was more than accommodating.
• All the doors face the atrium so privacy was less than most hotels.

“The bathtub had a very slow drain and the toilet ran constantly. The front desk at 3am was very sympathetic to it. Other hotel staff however was very nice. Drain was finally fixed by the next afternoon. Managers reception was very nice and laid back. The bartender was very congenial and polite.”

Dec 16, 2007 by Lloyd from Buford, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Breakfast and large room.
• Smoking room.

“I was not happy to be given a smoking room.”

Dec 11, 2007 by Kuntay from Bessemer, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast buffet was awesome.
• You have to pay to park.

“All and all great for the money. You just have to pay to use the internet in your room and also to park. There is a great breakfast buffet and a managers snack in the evening. The.”

Jul 7, 2007 by Spence from Corona, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Real continental breakfast and happy hour meals.

“Having to pay for parking always irks me at hotels. But this hotel had all that you needed for a comfortable stay of any length. The suite is loaded with 2 televisions, microwave and fridge.”

Jul 2, 2007 by Juanita from Powell, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Courtesy cooked to order breakfast and hospitality hour.
• The staff was somewhat disconnect, not rude, but not overly friendly!

“I was so pleasantly surprised with the quality of this property for price I paid! It by far exceeded my expectations!”

May 30, 2007 by Michelle from Tallahassee, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The hotel had great cardio equipment in good condition, and sufficient quantity
• The wireless Internet signal was extremely weak, I could not connect

“Overall, the hotel was nice. The staff were extremely friendly and helpful. I would definitely recommend this hotel for people with families. They have a large in-door pool, that this well maintained. The workout room is small, but they have the same cardio equipment that is in my gym. That was awesome!”

May 2, 2007 by Virginia from Bristol, VT
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[2]

• Location.
• Hooker in room next door & entering as I left.

“I've already submitted a complaint about this hotel. Sleep was impossible due to a hooker next door (thumps, bangs, "oh babies," cries of various sorts. I left early (and with only one hour of sleep) and the desk clerk wouldn't look me in the eye when I complained. As I waited for a taxi, a pimp, two hookers, and two clients arrived. Pimp had keys to the parking lot, so he'd obviously had an arrangement with the hotel or hotel staff. ”

Apr 27, 2007 by John from Oconomowoc, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I like having two rooms in the suite.
• Forced valet parking, self park not an option, and they charge $11.00/day for parking.

“This hotel is conveniently located very close to the ATL airport, easy interstate access, and just a few minutes from downtown.”

Apr 24, 2007 by Mike from Bellingham, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Close to airport.
• Noisy.

“Shuttle driver to hotel was not on time. Everything else met expectations.”

Mar 27, 2007 by Bonelle from Port Huron, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[5]

• Hot breakfast and room size.
• Very understaffed at front desk and many problems and only one person to work them out.

“The location was good and shuttle on time. No hot water first night. No maid service, had to call for coffee and towels at 10p.m. Asked for a clock radio that alarm worked and finally took broken one to desk to get new one. The rooms are very spacious but because of cleanliness. The pool was so murky that no one could swim in it.”

Mar 17, 2007 by David from Carmel, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Cleanliness of rooms, doors all opening to atrium, architecture, layout.
• Horrible breakfast!

“Beautiful atrium and layout. Nice room. Pullout sofa bed was very uncomfortable. Breakfast eggs and potatoes were deplorable. ”

Mar 15, 2007 by Linda from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff.
• Loud kids running around.

“Everything was fine. Excellent service and staff in restaurant, shuttle, front desk. Very pleased.”

Mar 14, 2007 by Victoria from Fort Eustis, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[5]

• The valet service was perfect the guy always opened my door men don¿t do that anymore.
• The sauna the floor is falling apart!

“Overall my stay was wonderful! Had a great time would love to stay again real soon.”

Mar 6, 2007 by Sherry from Easley, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was very crowded with a Cheerleading competition in town.

“Location, services and staff and room were great.”

Feb 22, 2007 by Erin from Spring Hill, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The free breakfast was the best! We had omelets cooked to order and it was available until 10:30 am on sat, and sun.
• One person working the bar in a crowded hotel was ridiculous to serve food and drinks he was very nice but needed a food server.

“We were quite pleased except for the situation in the bar. I feel management should have been available to help the poor bartender. He was running back and forth to the kitchen while there were lots of people waiting for drinks and a little relaxation. However I do not fault the bartender. He was very nice and tried his best.”

Jan 31, 2007 by Audra from Tampa, FL
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• Foliage, the interior looks of the hotel.
• Staff.

“After I confirmed my reservation on, I immediately called the hotel to request a non-smoking king room. Upon arrival, even though they had non-smoking kings available, I was told that I couldn¿t' have one of those rooms without changing the rate, and then they wouldn't tell me the rate. The staff was not accommodating at all. The radio didn't work in my room, and I didn't get a new one until Saturday night, even though I arrived on Friday afternoon. The dinner staff was terrible. The dining experience was in excess of 2 hours due to the lack of customer concern. I was over all disappointed with this trip.”

Jan 25, 2007 by Norm from Bradford, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location-location-location, and staff.
• Parents not controlling their children, to wit. Playing in the fountain.

“Would, and will stay their again.”

Jan 25, 2007 by Joanne from Elfers, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beauty, com fort and room set up.
• Pay for internet.

“It was a very pleasurable and relaxing atmosphere for our family.”

Jan 25, 2007 by Barbie from Senath, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The cooked to order breakfast was great each morning.
• Found a cockroach in the bathroom.

“We enjoyed the stay very much. The breakfast was great. The airport shuttle was on time.”

Jan 19, 2007 by Leo from Dixon, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Close to the airport, very nice hotel!
• Shower dirty.

“Great and close by the airport and e-z access to the airport.”

Jan 19, 2007 by Doris from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked the food, location, attractiveness and price.

“I enjoyed my stay except for being a room that smelled of smoke. It was a pleasant stay and I would recommend it to others.”

Jan 16, 2007 by Bob from Woodbury, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was exceptional, even the shuttle driver was great.
• Ended up with smoking room. That was the only negative.

“Exceptional service, excellent choice for shuttle service to the airport with breakfast and late night dining availability. Large rooms, but be sure to specify non-smoking if you prefer this.”

Jan 16, 2007 by C from Nashville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The breakfast was great. Two TV¿s was nice.
• The pillows were stiff, and the indoor pool was cold.

“All in all, for the price we paid, I felt like it was a good deal. The breakfast is the highlight of this hotel, in my opinion. Kids had fun in the pool regardless of the heating problem. Facilities were clean and staff was helpful and friendly. I'd definitely stay here again. Maybe they'll eventually invest in some new softer pillows. A good note¿s rest would raise my rating to the next star.”

Jan 15, 2007 by Alexander from Highland Park, NJ
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[9]

• Room was nice.
• Hotel tried charging extra for anything possible.

“The hotel itself was nice and located within a stone's throw of the Atlanta airport. The shuttle service from the airport to the hotel was not as often as promised, but was available at no charge. After that, anything extra that you needed, including parking or two doubles instead of a king cost extra. The staff at the front desk was deceptive and tried milking customers for more money at every opportunity. Why would a hotel surrounded by open fields need to charge for parking? The hilton next door offered free parking. Since when does a hotel charge extra if you want two doubles vs. A king? The hotel offered wi-fi in the room for a day but offered free internet in a room off the main lobby. The temperature in this room was well over 80f and the staff wouldn¿t offer assistance in having this adjusted. It¿s a shame that to stay at a nice spacious hotel you need to put up with staff that is not customer service oriented and not at all friendly.”

Dec 30, 2006 by Monica from Lafayette`, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It looked like the Portland hotel, and the suite was fully furnished.
• The bathroom looked a little old, and the tub had marks in it.

“This hotel is a nice one for the price. The staff was friendly, and the decor was amazing. This hotel is ideal for leisure and business.”

Dec 21, 2006 by Martha from Dyersburg, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms, suite style, lovely decor, friendly and courteous staff, convenient to airport and interstate.
• Toilet had low water pressure; parking charge.

“This hotel met my expectations of a 3-star. Very clean, attractive decor, well appointed. The pools and falls in the public area were very soothing and relaxing. My grandson enjoyed the hot tub and exercise room. Location is easily accessible from the interstate, and the airport shuttle runs every 20 minutes.”

Jul 10, 2006 by Jane from Long Grove, IA
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[5]

• Free shuttle to the public transit station.
• The pool was dirty, the air freshener in the rooms was over powering.

“The hotel was conveniently located to the airport but besides that there was nothing else around it. If I visited Atlanta again, I would stay downtown or in a suburb where more things were easily accessible.”

Jun 29, 2006 by Anthony from Cordova, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very romantic.
• Paying for parking 6 dollars a day.

“My stay was of pleasure on my vacation and the staff helped with information on best restaurants and shopping and how to get there.”

May 3, 2006 by Sandy from Simpsonville, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very helpful with directions to area activities.
• Paying for parking. There was plenty of parking don't think it was necessary for the area.

“Not one of the nicer Embassy Suites I have stayed in. Could use some remodeling. Lobby area carpet needed replacing. Very quiet if that is your choice.”

Apr 19, 2006 by Mark from Wellington, FL
Overall Rating: 4
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean and good location.
• Way too noisy.

“I have no idea what would possess a hotel to have all room entrances open for everyone in the hotel to see and hear. The design of the hotel is very poor in that regard in that you could hear someone slam the door four floors away. The hotel was also very poorly designed in its proximity to the airport. All night long you could hear airplanes taking off as if you were sitting on the runway. It was very poorly soundproofed.”

Jan 3, 2006 by Carol from Tallahassee, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Shuttle service to and from airport, full complimentary breakfast.
• Nothing.

“Very warm and inviting, loved the fountains and lush interior. Rooms well appointed.”

Dec 2, 2005 by Vanna from Chandler, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant lobby, ambience, shuttle service airport.
• No comment since the stay was short.

“Very elegant lobby, free shuttle service to the airport was very convienent,free breakfast coupons were welcome, hotel staff were helpful, rooms were clean but the bathtub drain was slow draining. Overall it was a good short stay.”

Sep 20, 2005 by Susan from Wilmington, DE
Overall Rating: 1
Cleanliness:[7] • Staff:[10] • Location:[6]

• The staff was very pleasant.
• A/C was not cool in room. Room smelled like soap.

“This Embassy suites hotel did not meet the expectation I had for an Embassy suites hotel. My room smelled of strong soap smell to where it was offensive. The A/C did not work properly in my room. The carpets are very well worn. I got a great price.”

Aug 23, 2005 by Tony from Thomson, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Big room
• Renovation work in progress on floor below my room

“Hotel was good value for the price I paid.”

Aug 21, 2005 by Michaell from Columbus, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The place to stay when travelling from atlanta. Best guarded parking.

“When we travel, We hope that we always get the Embassy Suites. The convenience to the airport, the manager's happy hour, and the free full breakfast really makes this really nice hotel the place to stay.”

Aug 21, 2005 by Carole from Sandersville, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Friendly staff - ood service.
• My room could have been cleaner and fresher.

“Over all rating very good. If you need to be close to the airport, it's very convenient. The grounds are nice and secluded. The airport is in south Atlanta and the surrounding urban area is some what unkept.”

Aug 7, 2005 by Gene from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cooked breakfast included in the rate

“All the employees were cheerful and helpful. it was within walking distance of a sports bar w/great food and the hotel next door also had good food. the embassy suites had good food as well”

Aug 1, 2005 by Joyce from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I personally interacted with at least four (4) of the hotel staff, all were so professional and knowledgeable about helping you.
• I wish they had started serving breakfast earlier (before the 6:30 am start time)

“I only stayed overnight (8 and a half hours) but I loved the treatment I was given, I loved the look and feel of this hotel; I would stay here again and for a longer time when I return to Atlanta.”

Jul 30, 2005 by Mark from Dothan, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location
• Cost of parking and valet tip add more than 10% to cost--ridiculous

“I am getting tired of having to pay ridiculous costs for parking and having to use a bellhop or valet when 100 yards away another hotel I obtained had free parking!!!!”

Jul 19, 2005 by Denise from Savannah, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• friendly and very helpful with directions and questions

“the hotel was remodeling, however still made every effort to meet everyone's needs and several large functions were going on yet everything was organized and clean we enjoyed our stay and will book with this hotel again.”

Jan 20, 2005 by Chrissy from Johnson City, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super clean room and extras that the hotel offered.
• Had to wait for 1+ hour for car from valet, not his fault but only one person was working!

“The room was excellent! It was clean and very roomy. The beds were turned and extremely clean. The hotel offered complimentary drinks in the evening and an excellent breakfast! The hotel staff was friendly and helpful! I enjoyed the stay and would love to stay there again!”

Dec 6, 2004 by Christopher O. from Charlotte
Overall Rating: 9

“This hotel should have had high speed included in the room rate.”