User Reviews for Renaissance Waverly Hotel

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Oct 14, 2009 by Mary from Deatsville,AL
Overall Rating: 10

• Rooms were nicely decorated, staff very; friendly, beautiful area outside to walk, flowers etc.
• One of the bed mattresses was sort of squeaky and felt old.

“The hotel was nice. I was there for a conference and my family came along for fun. They had plenty to keep them busy.”

Oct 14, 2009 by Stephen from Indianapolis,IN
Overall Rating: 10

• Convenient location, adjacent to shopping mall and free parking!
• Room service was a bit pricey.

“From the minute you walk into the lobby you become relaxed and comfortable. The rooms are huge! The service is impeccable. You really feel like you are being pampered. I loved this hotel.”

May 23, 2009 by Scott from Frisco,TX
Overall Rating: 9

• Location, room size, and work out facility.
• Soap and shampoo not in the room when checked in.

“Great location and rooms were great size.”

May 6, 2009 by Marianne from Indianapolis,IN
Overall Rating: 7

• Convenient to shopping, dining and beautiful artwork throughout hotel.
• There was a $15 charge to use the internet from your own computer.

“Great location near shopping, dining and interstate. Beds were comfortable and no mini bar or refrigerator in the room.”

Feb 27, 2009 by Gary from Mt Vernon,IL
Overall Rating: 8

• Large open atrium.
• Carpets were worn in the room.

“$15.99/day is outrageous for internet service. Free parking is a plus. Lounge/bar area is very nice.”

Feb 9, 2009 by kelvin from Chattanooga,TN
Overall Rating: 9

• I
  liked that the hotel was very professional and luxury.
• i didn't like the fact they don't have microwaves in all the rooms.

“The hotel is very professional. the bar is equipped with all you'll need to enjoy a sports game, or just to take time to gather your thoughts. Finally, you'll sleep all night in their feather like beds.”

Dec 8, 2008 by Jane from Atlanta, GA
Overall Rating: 3
Cleanliness:[10] • Staff:[2] • Location:[10]

• Beautiful, clean room.
• Awful customer service.

“I asked a room to celebrate our 2 year wedding anniversary. The woman at the front desk hardly said two words to us. We were then given a room on the 9th floor. The hotel had 14 floors. We were disappointed that we did not get a room on the top floor but we didn't want to cause a stink since we were there to celebrate. Once we got to the room, an hour or so later we called the front desk to ask a question about room service. The phone rang and rang and no one ever picked up. But the icing on the cake was the following morning. We were ready for breakfast but were told that breakfast was part of the Club (top floor) and they were not open on the weekends (it was Sunday morning). Not once did anyone apologize for the inconvenience. The hotel itself was beautiful, the room was very nice and clean, however, based on the service my husband and I received we will not be returning to or recommending this hotel.”

Aug 11, 2008 by Gerald from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The price and staff.
• Hard to drive to--- hard to find from the interstate.

“Very nice rooms. Friendly staff. Fair price.”

Aug 6, 2008 by Zacharia from Carthage, MS
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[7]

• The gym and restaurants.
• I did not like the fact I was nickel and dime for everything.

“The hotel charges $15.50 per person for a continental breakfast, $15.00 per day for internet connection, $5.00 service fee for room service.”

Jul 21, 2008 by Cyn from Aug
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[1]

• Nothing.
• Unprofessional and rude front desk staff, unresponsive management.

“The personnel at the font desk were unprofessional and insulting - making inappropriate remarks and suggestions about my spouse in front of other guests and hotel personnel. While the guests appeared shocked by the conduct of the associate, others behind the front desk unsuccessfully attempted to hide their amusement. When we attempted to talk to the manger about the incident, our calls were not returned. While the facilities are above average (but not 4 star) our entire stay was ruined by the behavior of the front desk associates. We stay at Marriott Hotel 3 - 4 times per month and have never been treated in such an insulting and unprofessional manner. I cannot recommend this hotel under any circumstances.”

Jul 21, 2008 by Cynthia from Augusta
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[2]

• Nothing.
• Rude front desk personnel and unresponsive management.

“The personnel at the front desk were unprofessional, insulting, and generally rude - making inappropriate comments and suggestions about my spouse. These comments were made in the presence of other guests who seemed shocked while the other associates behind the front desk unsuccessfully attempted to hide their amusement. When we tried to talk to the manager about the incident, our calls were not returned. While the facilities were above average (but not 4 star), the conduct to the front desk associates ruined the entire experience. We stay at Marriott hotel 3 - 4 times per month and have never been treated in such an unprofessional and insulting manner. I cannot recommend this hotel to anyone under any circumstances.”

Jul 20, 2008 by Bob from Dayton, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The restaurant was excellent.
• We wanted a king bed but got two queens.

“Very nice and a great.”

Jul 15, 2008 by Jennifer from Statesboro, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[7]

• Nice, impressive lobby area.
• Room service. Did not even take out the trash.

“Hotel is in a good location close to both the I-285 and I-75 interstates. The hotel is not very appropriate for young children and housekeeping did not do a good job (didn't even take out the trash from the room). Area around hotel looks nice but unprotected parking lot leaves a little to be desired. Gas stolen from car overnight!”

Jun 9, 2008 by Nanc from Waterloo, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to place of business.
• No bad comment.

“First rate in every way.”

May 31, 2008 by Rosemary from Tuscaloosa, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• I really enjoyed the exercise facility. I had a very good workout.
• I expected the rooms to be larger with a fridge and microwave.

“Overall, the hotel was nice and the bed was quite comfortable. I had a good night sleep.”

Apr 4, 2008 by Laura from St. Louis, MO
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• The staff failed to control wild college kids.

“Once settled in our rooms, all hell broke lose with a group of college kids aspiring to be landscape architects and staying at the hotel for a conference with a group call planet. The kids banged on our door and others all night and then would run away down the hallway. This group must have held an all night pep rally because a group kept yelling in unison in the lobby/restaurant/conference area every thirty minutes. The design of the hotel acted as a megaphone and would amplify this yelling to a ridiculously loud level. The hotel staff was nice, but powerless to control this group of amateurs, and inconsiderate brats who acted as if this was their first trip away form their mommies.”

Mar 28, 2008 by Melissa from Mableton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I loved the indoor heated pool.
• Only bad thing was housekeeping walked right into our room before check-out time while we were sleeping.

“Great hotel, loved the pool and gym, housekeeping just needs to pause after they knock to wait for an answer before barging in! Overall had a great experience.”

Feb 25, 2008 by Jo from Thornton, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I love the view of the hotel.
• The Internet should be free.

“The hotel has a nice view and it is very close to a lot of shops and restaurant.”

Feb 6, 2008 by Frank from Albany, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• One of the best hotels I have ever stayed at.
• No issues.

“Great.”

Jan 20, 2008 by Mike from Anniston, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff was very friendly.
• All the hotels water was turned off between 1 and 6.

“We had been out for the evening upon returning to the hotel around 2am the water was off, we were told that this was going to happen on Sun. morning. But we made it through it and the stay way fine”

Jan 17, 2008 by Chris from Charlotte, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[1]

• Beautiful lobby.
• Outdated and stained carpets.

“Easy to access but far away from Downtown Atlanta attractions and located in a business park. Beautiful lobby and glass elevators. Rooms are small but very comfortable, Carpet, drapes, and wall coverings were outdated and reminded me of the 80's.”

Jan 15, 2008 by Robbie from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very accommodating and friendly. The rooms were excellent.
• The exterior atmosphere is not great at all, but interior makes up for it by far.

“Great place to stay! Only a few miles from Downtown, Buck head, but much less expensive. Stayed here and had enough money to eat out!”

Jan 15, 2008 by Kim from Bridgeton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The beds were so comfortable.
• Parking.

“I really enjoyed our stay. The lobby smelled so great. It was refreshing. The rooms were clean (smelled great also). The beds were nice and plush. Even though this hotel was rated a 4 star I would give it a 3 star rating. No refrigerator or microwave in the rooms. The parking was a disappointment. Valet was $15 a day. Self parking disappointed because it felt like a mini hike to the hotel lobby. The water was rusty due to having to shut down the water system the night before we complained and the hotel treated us to complimentary room service breakfast (excellent food). Overall I wouldn't think twice about staying there again. Nice hotel.”

Jan 1, 2008 by Tommy from Gainesville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Had no problems whatsoever.
• NA.

“The hotel was very nice and dressed up for the holidays. Staff was attentive and very cordial. We enjoyed our brief stay.”

Dec 18, 2007 by Cindy from Adairsville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was absolutely beautiful! Delightful during Christmastime!
• No bathtub in our room! :(.

“The hotel was beautiful! The staff was great as well. When my husband and I first were checking in, we had friends that were also staying there and asked for another room closer to them, the lady at the front desk changed it right away and moved us to the same floor as our friends. It was really nice to have them cater to us like that.”

Sep 14, 2007 by Fumiko from Rochester, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• The atrium.
• No refrigerator or microwave.

“Very nice and clean with a great Sunday jazz brunch!”

Sep 10, 2007 by Allan from White House, TN
Overall Rating: 6
Cleanliness:[10] • Staff:[3] • Location:[6]

• Large, clean rooms.
• Many messages left on phone by staff that was irrelevant.

“Hotel is nice and clean with large rooms. There were 4 messages left the first day of stay. Very irritating.”

Sep 7, 2007 by Marlena from Warner Robins, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The room was nice and the bed was comfortable.
• There was no complimentary breakfast. And I think there should be elevators in more than one section of the hotel.

“This hotel was overall nice and clean. I think it caters more to business travelers though. On our first night finding a parking space was terrible. There was no complimentary breakfast. And I think there should be elevators in more than one section of the hotel.”

Sep 6, 2007 by Chris from Canton, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the Sunday brunch since it's local, I will attend it at least once a month!
• I didn't have a mini bar in my room.

“A great place to stay if you are from out of town, or just want a great fun filled local get away. It was romantic, elegant, and just great fun.”

Sep 5, 2007 by Doug from Kingsland, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable beds and a good sized bathroom.
• Distance from room to pool and workout area was quite excessive.

“Nice atmosphere, very clean. Comfortable and affordable. Parking was very inconvenient and access to the hotel was limited with the parking situation. The pool and amenities were on the other side of the hotel from the rooms near all the banquet facilities. It took 10 minutes to walk there and in the evening you had to walk through a gathering of various people having a party, conference, or other meeting while in your swim wear; not a good setup. Pool and Jacuzzi area was very nice, though.”

Sep 5, 2007 by Susan from Orange Park, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Liked the full service, cleanliness, and comfortable beds.
• Paying for internet, offer small complimentary breakfast.

“Nice place. Ridiculous having to pay for internet service. Staff nice but charged my credit card but hopefully taken care of today.”

Sep 5, 2007 by Charlene from Atlantic Beach, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[5]

• The lobby was pretty.
• The elevators took too long.

“Staff was pleasant. The lobby and hotel dining was expecting a 4-star experience but it was just average.”

Sep 4, 2007 by Caro from Charleston, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• Very comfortable beds, spacious, professional.
• Can sometimes hear the noise and music from downstairs lobby.

“We had a very nice stay at this hotel. We got a pretty decent crib for our son. They even gave him a little teddy bear in the crib. Nice touch. The room was very well decorated. The bathroom was spacious as well. The lobby is modern and huge. They have a little Starbucks stand near the entrance and there is a breakfast area and a bar at the center of the hotel as well. The downside I found was even being on the 10th floor we could sometimes hear the music playing from the lobby in the morning. It was just a small nuisance though and we really didn't notice it that much.”

Jul 23, 2007 by Paul from Hunt Valley, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk personnel.
• Coffee shop and cafe needs to open for larger time window.

“Professional, courteous front desk and bellman. Could not get wired internet access to work even after several calls to tech support. Try to get a room near the elevators as the elevator bank is only on one side of a huge atrium. Less than a mile from galleria and Cumberland malls.”

Jul 19, 2007 by John from Knoxville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location, clean, nice ambiance.
• Club level lounge closed on weekends.

“Excellent location in Atlanta right at the intersection of I-75 and I-285. Very clean rooms and friendly staff.”

0 of 1 people found this review helpful.

Jul 18, 2007 by Amanda from Safety Harbor, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Spacious rooms.
• Small, crowded, and difficult to find pool.

“The lobby was beautiful. The check-in staff and the concierge were both very pleasant and helpful willing to patiently answer any questions. The rooms were clean and the beds were comfortable. Room service was prompt and the food was excellent. The pool was small, crowded and difficult to find. There were more children staying at the hotel than we had expected. We used video check out and it was completely hassle-free.”

Oct 18, 2006 by Ottis from Augusta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The appearance was of high quality. It is located by many things.
• The elevators seemed to not all be working when we first checked in.

“Nice hotel and I would recommend it to anyone in the area.”

Oct 3, 2006 by James from Louisville, KY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Absolutely NOTHING. Staff rude. Very unenjoyable experience.
• TERRIBLE! very dissatisfied.

“Bad staff, bad business, bad everything don't stay here.”

2 of 3 people found this review helpful.

Sep 20, 2006 by Richard from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale, nice gym facility.
• Absolutely nothing that I did not like.

“I always look forward to staying here. One of the best in Atlanta,”

Aug 31, 2006 by Sandy from Parkville, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms were very clean, spacious and very comfortable.
• The maid never returned to clean the room after I told her to come back later.

“Overall the hotel was very nicely appointed and a friendly staff. It worked very well for us. We were there on business and it suited our needs perfectly. The staff had a list of local restaurants which was very helpful. A great hotel and I would recommend staying there again.”

Aug 13, 2006 by Melanie E. from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location is great; nice hotel; large rooms.
• Ongoing construction at time of check in.

“Hotel is great; large rooms and all amenities.”

Aug 5, 2006 by Stephen from Diamondhead, MS
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[9]

• Located between major family entertainment venues (six flags, aquarium, sports, etc.)
• It was not/nor should it have been rated a 4-star during our stay (pools not working, major renovations, slow staff, etc.)

“N/A”

Aug 5, 2006 by Sandy from Leesburg, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room size and comfortable queen size beds.
• Under renovation, Internet access expensive.

“Because we were only there overnight and renovation was taking place, our experience was very limited. The pools were closed and areas were draped off for the 8am construction crew to saw, hammer, etc. Despite this, the lobby was clean and lovely as was our room. The noise was not bad in our room but would probably have been annoying in the lobby dining area.”

Aug 3, 2006 by Rik from Duncan, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courteous staff, very clean hotel.
• Both pools were closed = disappointed kids!

“This would be a great hotel for a business trip, or a vacationing couple, but maybe not the best hotel for kids. Excellent service and nicely appointed rooms made for a pleasant stay. A convention of extremely loud women ran late into the night every night we were there. Apart from that, the only problem we had was that the pools were closed. Renovations to the pool and fitness center in June and July was probably not the best idea, but perhaps the renovations will make it worth it. Overall we had a good time, I'd recommend it to others.”

Jul 27, 2006 by Jennifer from Midland, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very nice city view; very clean; landscaped office park for photos.
• No issues.

“The hotel is really nice, clean and quiet. It is also located near the mall and eateries for those who prefer to venture out. I would definitely return.”

Jul 25, 2006 by Kim from Birmingham, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The price was good and hotel was rated well.
• The pool not open, maid didn't come to the room had to ask for towels.

“Besides the maids never cleaning the room, the pool was not open. They charge 9.95 for internet, which a lot give it free or have hook ups in other locations. The staff was pretty good, the best part was the sports bar. This Hotel is not smoker friendly. I thought it was a little cheap to have all the smokers at the hotel entrance. Only one way in and one way out.”

Jul 24, 2006 by Richard from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the health club facility.
• I did not like that the health club and pool were closed for renovations.

“This is one of the finest hotels in Atlanta. I was unhappy due to the closed pool and health club due to renovation, but would not let that stop me from staying again.”

Jul 12, 2006 by Marcus, F. from Anaheim, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• First, the comfortable bed I had a very restful sleep. Also the ambiance in general.
• The employees used to open the main doors for customers. It was very, ...very intermittent.

“Everything was as expected with this hotel except for the doormen. They were very laxed in their duties, to the point where they would look over at customers entering and ignore them while continuing their conversation's). Perhaps it is just me, but customers entering into and exiting the hotel with luggage, sometimes need a helping hand. Overall, I would stay here again, keeping in mind not to expect CONTINUOUS door service.”

Jul 6, 2006 by Kristin from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• This is a perfect hotel for business.
• Kind of isolated in terms of things to do (restaurants, nightlife).

“Very, very nice but more for business than leisure.”

Jun 2, 2006 by Jerome from Stone Mountain, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They upgraded our stay to a suite, due to low occupancy.
• The water was lukewarm and had to run for several minutes.

“Overall, for a price of $70, this was a nice deal. I hope I am able to get a suite the next time.”