User Reviews for Sheraton Suites Galleria Atlanta

Research User Reviews for Sheraton Suites Galleria Atlanta (1-20 of 109)

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Aug 20, 2009 by Parker from Fitzgerald,GA
Overall Rating: 8

• Great location.
• Did not have basic cable.

“Good stay
and would stay there again.”

Feb 3, 2009 by Tyler from Augusta,GA
Overall Rating: 7

• Location.
• Lack of cleanliness.

“Okay hotel in a Golden Spot, easy to get anywhere on the west side of town but not trying to impress anyone. I think the galleria and Cumberland mall keep this place going.”

Jan 28, 2009 by Alfred from Jackson,MS
Overall Rating: 5

• Poor customer service.

“Jacuzzi broken, not much convenience for business travelers, noise level not moderate, and very poor customer service.”

Dec 17, 2008 by Donna from Mount Pleasant,NY
Overall Rating: 10

• The beds were very comfortable. The flat screen tv's were great. There was a walkway to some great restaurants.
• If you were going the wrong way, you had to go a few blocks to do a u turn to get back to the hotel.

“Check in was a breeze. The rooms were very clean. The beds were heavenly. My husband enjoyed the flat screen television. It was nice having a fridge. There was a slide door between the sitting area and the bedroom. This would be very nice if you were traveling with kids. They could watch tv on the pull out couch while you were in bed with your own tv.”

Nov 28, 2008 by Megan from Athens,GA
Overall Rating: 10

• This was a beautiful place to stay! Wonderful view of the city!
• Would have used room service but it was very pricy.

“Great place to stay. Staff was friendly and helpful. Would definitely recommend to friends or family.”

Nov 5, 2008 by Nora
Overall Rating: 9

• I liked my room. It was beautiful, spacious and relaxing.
• I don't have anything that I did not like.

“This hotel was beautiful. My room was a suite on the top floor, with an enjoyable view of West Atlanta. The room had pocket doors which was great and did not take away from the open feeling of the room. There were 2 flat screen TV's and the king size bed was comfortable. I would recommend this hotel to family and friends and definitely stay here again.
”

Oct 1, 2008 by D. Ann
Overall Rating: 10

• Everything.

“The rooms are clean and the beds are comfortable. Adequate parking and shopping centers are nearby. My only complaint was not enough bath towels for two people. Very nice and we will stay again.”

Sep 13, 2008 by Deirdra from Chesterfield, VA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Easy access to everything.
• Well, I did not know they had room service until I left.

“I enjoyed it, especially the separate room. It did get noisy at times due to the heavy traffic. However, it was nice, and I would come again.”

Aug 26, 2008 by Heath from Boston, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The dining area.
• The smell of chlorine in the pool area.

“My stay here was wonderful. I will stay here again.”

Jul 31, 2008 by Darell from Lagrange, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable bed, clean bathroom, great televisions.
• I did not like the fact the restaurant was unavailable.

“My wife and I really enjoyed our stay. The hotel is nicely located to shopping and dining, with easy access via interstate to other Atlanta attractions.”

Jul 16, 2008 by Gerald from Memphis, TN
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[5]

• Bedrooms were clean. Housekeeping was very helpful.
• Front desk wasn't much helpful.

“Ok. But make sure no baseball tournament in town when visiting.”

Jul 9, 2008 by Keila from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“The staff was great. The hotel was very classy. I cant wait to visit again.”

May 31, 2008 by Aaron from Lilburn, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Beautiful and Spacious Room.
• Restaurant was not good and overpriced; Internet Access should be free for the price of the room.

“It is a very nice hotel with great rooms. I would stay there again.”

May 25, 2008 by Mike from Aiken, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Flat panel TV.
• Pull out sofa was small and uncomfortable for teenaged children.

“This hotel met all of our expectations. The room was clean, the staff brought some additional towels at our request (within 2 minutes) and the front desk staff was pleasant and helpful. Next time the wife and I will go alone!”

May 21, 2008 by Nindy from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It's all great. Rooms very nice, staff very friendly, very convenient.
• Couldn't stay another day.

“Great. Very cost worthy. Love location to shopping, bar tender was nice, sweet & great. Rooms are great. Pool was nice. Just not enough time to enjoy it all.”

Apr 24, 2008 by Cindy from Springhill, TN
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were firm & comfortable.
• No continental breakfast, charging for local calls & internet.

“I will go to Embassy Suites next time. Happy Hour in the evening, breakfast in the morning. Sheraton was nice & had other nice amenities, but even Super 8 includes a continental breakfast in their price.”

Apr 23, 2008 by Sandy from Bradenton, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great bed, great TVs, loved the suite.
• One way street entrance.

“Elegant, comfortable suite room.”

Apr 2, 2008 by Parks from Charolette, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was accommodating and attentive.
• To spend this kind of money I would expect continental breakfast at least.

“I was very impressed with the hotel staff. We were upgrade to a King Suite free of charge. Every request we made the staff was able to comply effortlessly. I would highly recommend this hotel, as if it's in an excellent location.”

Feb 25, 2008 by Edward from Glasgow GB
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff were extremely helpful.

“The arrival and booking in process was easy and the staff went out of their way to help in a couple of situations that arose.”

Feb 19, 2008 by Wayne from Austell, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The size of the room.
• No valet parking did not feel safe in the parking deck.

“I only stayed the night, but it was very convient and the surrounded area was nice.”

Jan 30, 2008 by Kevin from Tallassee, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The bed being in a separate sleep chamber was a huge selling feature.
• The restaurant was a little pricey.

“Overall the accommodations were excellent. I enjoyed having the bed in a separate sleep chamber. The Hotel restaurant was a little expensive.”

Jan 5, 2008 by Anthony from Okeechobee, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• I liked the size of the room it was very roomy.
• NA.

“I liked to Hotel it was near the Mall which my girlfriend and her daughter really enjoyed. I liked b/c it was close to just about everything that if I needed anything I could go to with out driving for a long ways.”

Sep 6, 2007 by Rick from Jacksonville, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location.
• Pool area was sub-par.

“Good place for business travelers.”

Sep 6, 2007 by Niki from Soddy Daisy, TN
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the location and the cleanliness of the entrance.
• The mattress had springs poking up and the couch was sinking and not comfortable to sit on.

“The overall appearance of the exterior of the hotel was very pleasant. It was in a great location convenient to lots of attractions. However, the sofa was sinking and you could not set in it for long and the mattress was very poor and had springs poking up so it was not comfortable to sleep. Also, for a higher class hotel, the fact that you had to pay for internet services seems ridiculous to me; I have stayed at numerous other hotels and never had to pay for internet access.”

Aug 13, 2007 by Adrain from Gastonia, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly stuffs and comfortable room.
• Little bit too noisy.

“I like it because it's close to a lot of fun places, so close to the mall and good restaurants.”

May 31, 2007 by Kathleen from Conway, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, nice big room. Loved having the suite!
• Small entrance way. Hard to find parking for easy check-in.

“Overall we were very pleased with the room/suite at the Sheraton suites. The room had all amenities we could need. Friendly staff and nice breakfast buffet. Kids loved the room-service!”

Apr 20, 2007 by Virginia S. from Savannah, GA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location, suite for room.
• Not maintained well, needs talc.

“Sheraton suites galleria is in a wonderful location. It is ideal for families traveling with children because parents can have their own space separate from the kids since all rooms all suites. ”

Apr 6, 2007 by Bruce from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• 2 flat screen TVs, comfortable bed, very nice room, great location.
• Nothing in particular.

“Excellent hotel. Convenient location to freeways, malls, restaurants etc. Free parking! Very nice rooms w/ 2 flat screen TVs, small fridge, microwave, desk, couch, and chair w/ ottoman. Just a very nice place.”

Apr 6, 2007 by Wayne from Auburn, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious rooms -- nice appointments.
• Nothing.

“One of the best values I have ever gotten on price mine -- all ROMs are spacious suites and nicely appointed.”

Apr 3, 2007 by Steve from Simpsonville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very spacious room that has been well renovated.
• Only problem is you have to make a right turn when exiting.

“For a hotel that is close to the Galleria or the rest of Atlanta with big comfortable rooms you can not find a better choice.”

Aug 24, 2006 by Jonathan from Wilmington, NC
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[6]

• great location, for anyone that needs to be close to the galleria.
• They were painting at the entrance to the hotel.

“Great if you are doing business AT THE GALLERIA. Needs to offer a breakfast buffet free or continental breakfast. Clean the hallway carpets.”

Jul 27, 2006 by Dennis from Sturbridge, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff well informed & polite, room clean and large.
• N/A

“Rooms are excellent and spacious. Staff was great.”

Jul 27, 2006 by Mark from Toledo, OH
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[8]

• Incredibly spacious rooms.
• Maintenance and housekeeping were spotty.

“The Sheraton Galleria Atlanta is an older property in need of updating. The suites are huge, roughly double the size of a basic room elsewhere. Although having most of the amenities expected of a business-class hotel, the room was somewhat worn, with holes in the sheets, drawers that didn't open easily, and electrical outlets almost falling out of the walls. Shower needed help. Staff was friendly and professional.”

Jul 21, 2006 by Brett from Moultrie, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• The staff was friendly and helpful.
• There were not enough elevators to handle a convention hotel guest base.

“My overall review gives this hotel a satisfactory score. There were mostly "housekeeping" issues that were resolved: unclean vent duct (mold & dust protruding from the bathroom vent) beer can tabs left from previous guests, toilet handle not working correctly and toilet not flushing, a/c not cooling properly, hanging dust on cornice boards (drapery tops). However upon notification the next morning, when returned that night most of the issues were resolved. My associates had another room and their room was a little better with fewer issues. This is a convention hotel which accommodates large groups on a regular basis. There were 4 very, very slow elevators with medium capacity. There was usually a long wait to go and come to your room.”

Jul 19, 2006 by Camille from Birmingham, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful accommodations and very clean.
• n/a

“The location is easy on and off the super highway and many amenities surrounding the hotel: Upper-end shopping mall, many restaurants, access to the Marta local train system and Hwy 75. Beautiful rooms, friendly and helpful staff. A great place to be away from home.”

Jul 17, 2006 by Robert from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was a suite. Unexpected upgrade.
• Nothing.

“Convenient. Outstanding property. Excellent amenities.”

May 29, 2006 by Joe from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Location:[7]

• Nice rooms, pools & family friendly.
• Just a little out of the way.

“Met all my expectations. Clean, comfortable and a friendly staff.”

May 25, 2006 by Nipaporn A. from Louisville, KY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Free Parking and easy to walk from parking to hotel.
• They forgot to change the new towels and it took them so long to bring for me.

“Overall is OK. I have a problem with the towels and ice machine. They forgot to change the towels, I call them, it took me more than 30 min. to bring to me. And ice machine on my floor is not working. I have to go down every night to get the ice.”

May 3, 2006 by Sherri from Donalsonville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Check in and out was handled well.
• Could only access hotel from one direction. Adjacent construction not clearly labeled.

“Hotel was very nice, but not easy to access. It is adjacent to Cumberland Mall. There is a great deal of construction there and walkways labeled "mall" couldn't be used, yet were not marked accordingly.”

Apr 26, 2006 by Rick from Vernon, AL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Spacious rooms and very clean well kept room.
• Other services very expensive. $1 for a local call!!!

“Very nice and kind of fancy. But the restaurant very expensive and additional services expensive.”

Apr 25, 2006 by Billy from Warner Robins, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room lots of it
• Not much. It was all great.

“Thanks..”

Apr 23, 2006 by Boon from Rochester Hills, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Great location, very comfortable room, excellence price.
• Staffs need more training in dealing with customers (could be more polite).

“For one night stop ( we were on the way to Orlando, Florida), this hotel is a great place to stay, the price is good.”

Apr 20, 2006 by Dan from Dayton, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Close to restaurants/shopping...nice area.
• Carpet appeared to have not been vacuumed. Dead ladybugs lined the baseboards behind the curtains.

“Very nice for the price....would have been very upset if paying more.”

Apr 18, 2006 by Wayne from Andrews, NC
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[6]

• Great clean rooms with comfortable beds.
• Large amount of children as there was a sweet 16 party. Lots of congregation and noise.

“Was OK, except sweet 16 for African, American girl where large amount of gangster looking people congregated outside in the parking garage after. Also, dog barking in room next door, but you can't blame that on the hotel itself. Just picked the wrong night to stay there.”

Apr 10, 2006 by Dave from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Comfortable rooms. Suite atmosphere was nice.
• There was food left in the fridge from previous guests. The "indoor" pool was not separated from the outside pool so it was too cold to use.

“Overall, hotel was nice. The deal we got was very good. Staff was friendly.”

Apr 2, 2006 by Andy from Farmington, NM
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great rooms, staff very helpful, easy access off 285.
• No free wireless Internet - Hilton and BW offer.

“We enjoyed our 4 nights at the Sheridan, the staff was very helpful, the rooms wonderful, the suite gave us privacy and room to spread out, very clean, excellent parking, good location to north Atlanta - very enjoyable.”

Apr 2, 2006 by ??????? from Marthasville, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful rooms and facilities.
• Access to the Galleria Mall is not easy nor sheltered.

“This was an overnight stay but it was a wonderfully relaxing relief from the 9 hours of driving and revived us for the next day of 9 hours of driving.”

Apr 1, 2006 by Michael from Evansville, IN
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[3]

• Hotel room was a good value for the money.
• Hot tub was cold and pool too small.

“Easy access from I-75. Was a good value for the money. ”

Mar 16, 2006 by Robert from Tifton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great customer service. Very friendly staff.
• Nothing to tell.

“Great hotel, good prices, and an exceptional staff!”

Mar 16, 2006 by Liz from Columbus, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Room layout.
• Tile around bathtub had some mildew, poor lighting over shower.

“Loved the layout of the room from the bedroom, to the bathroom. Need more light over the shower and in our particular room it was very difficult to adjust the water temperature at the bathroom sink. A little noisy in the early AM with kids using the stairs, metal that were right next to our room.”