User Reviews for The Westin Cincinnati

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Nov 22, 2007 by Mary C. from St. Charles, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, friendliness of staff.

“This hotel far exceeded our expectations. We were close to Paul Brown Stadium and numerous eating establishments. It was clean and the staff was very friendly.”

Nov 20, 2007 by Jeff from Raceland, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was extremely nice and the view was fantastic! The showers had the double heads! Great!
• They nickel and dime dyout to death, no luggage carts for loans, charged for everything extra, no vending machines.

“The Westin Cincinnati was a great place to stay. It's a short walk from everything in Downtown Cincinnati. The staff was extremely nice and helpful and the rooms were great. The view of Fountain Square was amazing and the rooms were clean. The bathrooms in our rooms were a little dirty, but not too bad. The showers did have the double heads which was very nice! My only other complaint is that they charge extra for everything and do not provide luggage carts. I know next time to bring a cooler! I definitely plan on staying here again and would recommend it to anyone.”

Nov 20, 2007 by Noel from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds were so nice and comfortable!
• The pool was a little small and they wouldn't let me light candles in the room.

“The staff was very respectful. The room was beautiful and very comfortable and even had a complimentary bathrobe to wear. I loved the bed linens and they had yummy star bucks coffee in the room! No complaints.”

Nov 7, 2007 by Courtney from Hebron, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Loved the bed, room was nice, bathroom was nice, thermostat worked well, nice size overall.
• Didn't care for the showerhead-too prickly, room doors were a little tricky to open.

“Large hotel with modern decor good for business or leisure. The bed was wonderfully comfortable. We liked the fountain views and easy access to parking garage. Our standard room was a nice size. I wasn't a huge fan of the restaurant "ingredients", though - not enough options for breakfast and lunch.”

Oct 31, 2007 by Brian from Hamilton, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Price was good.
• Did not have coffee cups with our coffee maker.

“Very nice hotel, clean and quite.”

Oct 31, 2007 by Hunter from Lexington, KY
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• The location and view of Cincinnati was great.
• The outrageously inflated costs of all items and services.

“This is overall a very nice and clean hotel. My biggest complaint was the outrageously inflated prices charged for everything many items that are complementary in much lesser cost hotels/motels (i.e. Internet connection, local calls and valet parking).I utilized the valet parking when we first arrived. I fully expected there to be a nominal parking lot fee with free valet service (with tips). I was shocked to find out that I had been charged for valet parking! If that wasn't bad enough. They did remove one of these charges when I brought it to their attention however, I am sure that it would have stayed on my bill if I hadn't noticed it. The internet service (which is free in most hotels) had a connection fee. Local calls (which are also usually free) were chargeable. The fully stocked refrigerator in the room had high prices of bottled water, a small kit kat bar etc. In my opinion, with the premium prices to stay at their hotel, they should not be gouging patrons like this on small items that cost them little or nothing.”

Oct 18, 2007 by Maria from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was fabulous. Bathroom was lovely, too.
• Room service food was expensive and not good.

“Staff was very pleasant and accommodating. Bartender in lobby was very friendly and knowledgeable about the history and goings on of the city. Room was very serene and comfortable. Salad from room service was very good; burger and sandwich, not so much. Overall, my stay was very enjoyable. Rock bottom restaurant and bar across the street in fountain square was fun and had good food quality.”

Oct 3, 2007 by Paul from Orland Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The bed was very comfortable, room clean.
• Elevators were slow at times/ no restaurant.

“The hotel was comfortable on every level. The workout area was very good, well equipped. I was disappointed that the hotel did not have a sit down restaurant with wait staff.”

Sep 24, 2007 by Michelle from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Heavenly bed, heavenly bath.
• Building location, we were asked for money by homeless people in the building.

“The hotel was fantastic. We love Westin's Heavenly theme--the bed is amazing! We were greeting by the friendly front desk personnel and check in took less than 60 seconds. Check out was just as easy. I forgot my lipstick in the room after check out and the front desk had housekeeping check the room. I received a call within the hour to notify me they had found the lipstick and will hold it for pick up. This was truly a wonderful experience with a hotel. Two thumbs up!”

Sep 20, 2007 by Patrick from Westfield, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location
• No breakfast provided. Expensive to eat it at the hotel.

“Overall, I really enjoyed staying at the Westin Cincinnati. The room was very nice and the people were very friendly. When I go back to Cincinnati I plan to stay here again”

Sep 12, 2007 by Sharon from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• View of Fountain Square heavenly; bath products smell great.
• Called down for creamer in the morning and it never arrived.

“Great location, great views, clean and beautiful rooms.”

Sep 12, 2007 by Ali from Appleton, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was clean and comfortable with knowledgeable staff.
• We were put on a "quiet" floor and had to be careful about keeping quite and not disturbing the professional baseball team surrounding us.

“I would recommend this hotel to young and old travelers, there is a lot to do and see close to the hotel. It worked perfectly for our weekend getaway, although I wouldn't recommend for families with small children.”

Sep 3, 2007 by Lynn from Concord, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to downtown, overlooks fountain square, clean.
• Our room was cleaned early, but 4 rooms in our party were cleaned after 3-4pm

“We had a bad experience last visit to this hotel, and I complained. They made up for it with us this time, but others in our party still had problems.”

Aug 31, 2007 by Thomas from Bellefontaine, OH
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[8]

• Heavenly bed.
• No real bar or restaurant.

“It is a Westin, so you know it is nice however I do not see how a hotel can receive a 4 star without its own facilities. The lobby wine bar was not open often enough.”

Aug 29, 2007 by Michael from Old Hickory, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location, accommodations, and security.
• Nothing major.

“Excellent hotel in the perfect location in downtown Cincy. Good service, mostly friendly staff, and outstanding workout/swimming pool facilities. I would definitely stay there again.”

Aug 23, 2007 by Gil from Flint, MI
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Our room was not cleaned till 5:00 P.M. and we had to call to get it done.

“Beautiful Hotel and room. Good location but room service for two for bacon and eggs for two with coffee and toast at $47.82 is outrageous and on Sunday morning you have no other alternative downtown. Downtown Cincinnati is now off place to stay list”

Aug 21, 2007 by Michelle from Ypsilanti, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Sheets, bed are comfortable. Shower is very nice.
• Need better fridge too much stuff inside, couldn't use it.

“Awesome location, nice room and friendly staff.”

Aug 16, 2007 by Pete from Brooklyn, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[9]

• Really excellent beds.
• Staff was indifferent.

“Very nice room with a very comfortable bed and perfect air conditioning. Staff seemed indifferent though. Would have liked to have seen a free computer for guests to use but the business center consisted of a FedEx/Kinko's on the first floor.”

Aug 15, 2007 by Loretta from Villa Hills, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Heavenly beds.
• Couldnt get me in the room at check in time.

“Excellent hotel.”

Aug 2, 2007 by Robert from Romeoville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to Ball Park.
• No restaurant in the hotel.

“The hotel was nice but due to the fact that it did not have a restaurant in the hotel it was inconvenient in the morning when it came to breakfast.”

Jul 11, 2007 by Lynn from Concord, OH
Overall Rating: 8
Cleanliness:[1] • Staff:[3] • Location:[10]

• Bed, lots pillows, shower, robe, coffee, iron, hairdryer, refreshment in lobby, and room.
• Staff not friendly, reluctantly helpful.

“My son and his wife stayed in another room that was perfect. Our room had hair and dust around shower, no robe until we asked for it, only 1 coffee grounds pack, no reference for hotel amenities (the black leather-like book that should have held it was empty). When I asked for the information about amenities, pool times etc. I was told they didn't have anymore. The front desk people (I spoke with several) were not rude, but never smiled or acted friendly. I felt like I was imposing on their time.”

Jul 10, 2007 by Mary from Greenup, KY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I loved the security that people could not get up on the elevator without a key.
• Hot water could have been a lot hotter.

“Wonderful hotel. I have already recommended to a lot of my friends.”

Jul 5, 2007 by Mel from Gallipolis, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Bed was great and very comfortable.
• Put us by the elevator.

“Nice hotel, rooms are excellent. Lobby area needed some work, carpet worn. Staff was helpful. Very noisy on weekend, people coming in late, etc.”

Jul 3, 2007 by Terry from Marion, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location to Great American Ballpark.
• $24.00 valet parking.

“It was billed as a 4 star hotel. The room we had was not a typical 4 star room. I also did not like to have to go up an escalator with my luggage to the front desk to check in. It was very clean and close to the river and ballpark.”

Jun 20, 2007 by Steve from Carmel, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice room.
• Said they did not have a room with two double beds which I called and requested.

“The Westin in downtown Cincinnati is a very nice hotel in a great location.”

Jun 20, 2007 by Rob from Lebanon, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel staff was friendly and helpful.
• My key card didn't work initially.

“Excellent service, great room, great visit.”

Jun 17, 2007 by David from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Room had a great view of fountain square and was right in the middle of everything.
• Hotel was renovating both the gift shop and business center.

“The front desk clerk was great about giving us two beds, the highest floor they had available, and a view of fountain square.”

Jun 15, 2007 by Alishaaq from Terre Haute, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• location was wonderful.
• Nothing.

“The hotel was so quite in the heart of downtown. Closed to great shopping mall. The room was so big and very comfortable. I would recommend this to the friends”

Jun 13, 2007 by Kelly from Barberton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was within walking distance to many attractions.
• The Self Parking is a little odd and elevators sometimes took a long time.

“This hotel is in a great location. The stadiums/ballparks are only a few blocks away and within walking distance.”

May 31, 2007 by Joe from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great modern room. Central Location. One of the more upscale hotels in Cincinnati.
• No vending machines on floors that I saw.

“Enjoyable stay, would stay at the Westin anytime in Cincinnati.”

May 24, 2007 by Venkatachalam from Brossard, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, well located, well maintained and an excellent place for business travelers.
• None.

“Hotel is very impressive, clean and well maintained. It is centrally located and accessible to all the activities of the city. I would like to stay again in the same hotel whenever I travel.”

May 10, 2007 by Laura from Olathe, KS
Overall Rating: 1
Cleanliness:[1] • Staff:[2] •

• Service was terrible!

“I wouldn't stay here for $10 a night!”

Apr 11, 2007 by Rich from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The room was very comfortable; the work-out facility was excellent with little stuff like TV on each machine; individual earplugs to listen to TV.
• Better directions inside the building; are part of a bigger complex and signage to/from parking are just ok.

“Excellent stay; excellent work-out facilities; walking distance to reds/Bengalis sports complexes.”

Apr 6, 2007 by Jason from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Top notch location.
• Nothing.

“First class hotel and at a great price.”

Apr 4, 2007 by Robyn from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Very contemporary.
• Small bathroom.

“Had a nice time. the bed was wonderful. Very comfortable.”

Mar 28, 2007 by Mike from Cincinnati, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[7] •

• The location was close to the event we were going to.
• There was no restaurant for Sunday breakfast.

“Nice hotel, good location in the heart of downtown. The McCormick & Schmick's restaurant is new and the staff is going through the learning curve. The fact that there is no restaurant for breakfast other than a continental style is very disappointing. The $24 valet parking is ridiculous. It's $17 to valet park if I'm not staying at the hotel. Makes no sense.”

Mar 13, 2007 by Beverly from Danville, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location and restaurant.
• View from room, lobby area.

“The location was wonderful for shopping, dining and theatre. We were disappointed in the view from our room.”

Mar 7, 2007 by Bob from St Charles, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Shower heads.
• Parking.

“The Westin in Cincinnati is an excellent hotel in all respects. We enjoyed the view of the city square, ice rink and skyline.”

Mar 6, 2007 by Kelly from West Alexandria, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The bed was very comfortable.
• No breakfast or lunch restaurant in hotel.

“This hotel was a little further from the convention center than the information told us. The skywalk was so complicated to get to the convention center the hotel staff could not tell us how to get there using the skywalk. The room was superb, very comfortable.”

Feb 28, 2007 by Shawn from Martinsville, IN
Overall Rating: 7
Cleanliness:[7] • Location:[9]

• Location was great.
• Showers were not like described. Room was not as clean as I expected.

“It was ok for the price. I definitely would not go back if I had to pay full price.”

Feb 13, 2007 by Kami from Archbold, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean-comfortable, great view of fountain square!
• Valet parking exensive-$24.00, yikes.

“Desk staff very friendly and helpful. Room¿s very clean, comfortable; carpet was nice, not stained and Nasty like some places. Pool/hot tub was clean, very inviting. Great view of fountain square! Will stay again and recommend.”

Feb 8, 2007 by Amaal from Fort Wayne, IN
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[7]

• The view of down town.
• Nothing was open, including the activities that supposedly made it 4 stars.

“This hotel is good for people who do not plan on needing entertainment, or too much else. Parking and luggage is difficult unless you want to spend $35-70 for staff to help. Parking is close to impossible and finding was you check in is not easy either. I thought a 4-star hotel would have a place to get my hair done, but all the stores were closed for all three days of my stay. The room was not completely cleaned upon our arrival and finding information and directions to anywhere for anything was not easy. The hotel channel on TV. Just had the Name of the hotel, with no real information available. It was very clear that administration, or lack of, was not at its best when it came to catering to customer needs and satisfaction. I will not stay at that hotel again, even if it was at a cheaper rate.”

0 of 1 people found this review helpful.

Jan 24, 2007 by Lorrie from Indianapolis, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk staff very helpful and friendly. Stay was great.
• Bellman out front was a smartass.

“This hotel was very nice and very clean. We went to a concert and the hotel had lots of guest. The rooms are pretty sound proof. We could not hear the people next to us. The beds really are heavenly.”

Jan 19, 2007 by Michael from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• 24 fitness room with pool.
• They double billed me.

“Annoyed that I got double billed.”

0 of 1 people found this review helpful.

Jan 4, 2007 by Scott from Ironton, OH
Overall Rating: 6
Cleanliness:[1] • Staff:[5] • Location:[8]

• Nothing. The hotel room was dirty !
• Dirty, dirty, dirty.

“I will never stay @ this hotel again.”

0 of 1 people found this review helpful.

Jan 4, 2007 by Ken from Batavia, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bed was nice.
• The bathroom looked really bad. These were water damage in the room we were in #529.

“I would not stay in this hotel again, due to the water damage in the bathroom and the price that I paid for the room.”

0 of 1 people found this review helpful.

Dec 24, 2006 by Elaine O. from Ada, MI
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[8]

• The room was spacious and clean.
• Service staff was terrible.

“We were treated very poorly. Had to ask for help at checking. Given incorrect room number at check in. Had to ask for room to be cleaned. No restaurants were open only a cafeteria type cafe. I will never stay at this hotel again. I felt like we were treated sub-standard.”

0 of 1 people found this review helpful.

Dec 16, 2006 by Beth from Warner Robins, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Sat across from fountain park, convenient to downtown arts.
• Room did not have an individual temperature control.

“Excellent location to all downtown activities, restaurants and shops. Friendly staff and great beds. Perfect location for the business traveler and the couple that taking a romantic weekend get-away.”

1 of 1 people found this review helpful.

Dec 8, 2006 by Tyler from Oxford, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] •

• Location was very nice, and parking was very easy.
• Christmas things were going on in the park next to the hotel and the traffic was horrible.

“The hotel was nice. Not very up scale, but it served its purpose was had a good location. Probably not quite worth the price of the stay though.”

0 of 1 people found this review helpful.

Dec 5, 2006 by Elizabeth from Louisville, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great location and view.
• The bed was not as comfortable as it looked in pictures.

“The location and view of the hotel were great. I was expecting a fluffy bed with down blankets, but the sheets were pretty stiff and the comforter was basic, not down. Also, the hallways lacked decoration that would have made it look much better.”