User Reviews for Springhill Suites Lansing West

Research User Reviews for Springhill Suites Lansing West (1-20 of 27)

• Add Your Own Review »

Oct 26, 2009 by Joyanne from Blanchard,MI
Overall Rating: 8

• The room layout and appointments were unexpectedly nice and well thought out by hotel management and planners.
• Breakfast ending early during week days.

“Great breakfast on the weekend. Wonderful room layout. Nice appliance options in the rooms. The mini mart was a very good addition as well. Definitely family friendly environment.”

Aug 4, 2009 by Jean from Bowling Green, Ky
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• The room was clean.
• They don't know the meaning of reservations/check credit card charges before you leave.

“I had reservations for 2 rooms. I had to cancel the reservation for 24th. On 25th a family member called the hotel to see if we had arrived. She was told the reservation had been canceled. She called me to ask why the reservation was canceled. I then called the hotel to confirm my reservation for that day. I was told the reservation had been canceled. The desk person said she had 2 adjoining rooms available on the 1st floor and was blocking them as we spoke. On arrival we were told the rooms had been give to someone else. We had to take 1 room on the 3rd floor and the other was a handicap room on the 1st. We had no choice but to accept the rooms. We were traveling together in 2 groups. I had secured both reservations with my credit card. I keep a small credit line on that card. It's mostly used for securing reservation. I tried to use the card on the 27th in Ann Arbor, Mi. The card was declined. I called to ask why and was told there were charges on hold on the card. After the reservation trouble, we decided to drive back to Lansing to get the problem resolved. I was told that there were charges for smoking in the room by the other party on the card. I was also told they smelled smoke in the room we stayed in (no one in my party smoke). I was also told that I was registered for that night as well. I was told that if I smoked in the room I would be charged for that as well. After about an hour of discussions and several calls to the credit card company, I was able to get the matter resolved. The problems from the hotel cost me a lot of stress and well over 2 hours of driving time. I lost over 3 hours in my return trip home because of the problems. I did not get as much as an apology from anyone. So, traveler beware. Check your credit card charges carefully after staying with this hotel. Also, confirm your reservations and maybe you can get the room you were promised.”

Feb 24, 2009 by Mike from Rochester Hills,MI
Overall Rating: 9

• I enjoyed the stay.
• No negatives.

“Good appearance, well managed and upscale. It was a pleasure to stay with Marriot and would do it again.”

Dec 17, 2008 by Meg from Mundelein,IL
Overall Rating: 9

• I loved the room setup and decor.

“The room was cheery, cozy, and I loved having a radio to charge and play my iPhone. I also appreciate the free breakfast buffet, which was well-maintained and satisfactory. I hope I stay here again.”

Oct 30, 2008 by Jennifer from Chicago, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• Liked nothing!
• The staff is not professional.

“Visitors beware! We stayed at this hotel one night on Oct. 17th and left on the 18th. We found the room to be satisfactory but were down at the very end of the hall. The front desk staff seemed friendly, smiling when you walked past or just not there at all. The breakfast was okay, limited selection of breads/rolls and a fried egg with undercooked sausage. I'd go for the oatmeal that seemed the safest next to fresh fruit. All seemed normal for a stay of one night and a place to rest. The next week back in Illinois we checked our visa account and found that the hotel had charged us an additional $140. I called to find out what this was all about and was told a couple of different things before coming to the final answer. First I was told they were unsure, second I was told that we had used a meeting room, which wasn't the case. Lastly I was told that there were items missing from our room upon search the next day or two after our stay. I was told that I wasn't being accused of stealing but that a comforter and two pillows were missing from our room. We stayed for one night, had a very small suitcase and I told them to check their surveillance to see that we did not take these items. I was told to leave a message for the Operations Manager to talk about this situation. Several hours later he called me back and continued to tell me there was nothing he could do about this, that our room was inspected before our arrival and all of those items were there and after we left they were gone. I tried to explain to this man that we in no way took these items. My husband is an Elite Marriott rewards member who has stayed in 33 different Marriott hotels this year alone and not once has he taken a thing. We wouldn't start now it's not worth it. After much arguing I was told that this case was closed and they would not reverse the charge and that was their final decision. Beware. I am sure they have done this before and it may have gone unnoticed on someone elses part, but not us. We are going to continue to fight this issue. We are not thieves! I do not recommend staying at this hotel.”

Jul 3, 2008 by Debbie from Marine City, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• My son loved the pool. It was just the right temperature.
• Pool & spa could have been a bit cleaner.

“This hotel was actually further than we wanted to be, but I would consider staying there again. It was very nicely decorated. The beds were very comfortable.”

May 23, 2007 by Jeff from Sawyer, MI
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[7]

• Breakfast host was very pleasant.
• The room I requested had been smoked in. They did not have another room like I requested. And they offered nothing to make the situation better.

“Many of the non-smoking rooms had been smoked in. That's bad. This was my experience and I heard it from another guest in another room.”

Sep 21, 2006 by Jeanette G. from Cleveland, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel was clean and comfortable. The decor was pleasant.
• The pool is too close to the lobby and the lobby area was wet.

“I enjoyed my stay at this hotel. The front desk staff was accommodating and friendly. The rooms and other areas were clean and well maintained. I loved the colorful decor.”

Sep 20, 2006 by Jeanette from Cleveland, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• This hotel was very nice. The decor was very nice. It was also clean.
• The pool was too close to the lobby and swimmers would get the floor wet.

“I enjoyed staying at this hotel. It was clean and comfortable. I loved the decor, bright and colorful. The staff was friendly and helpful, for the most part.”

May 17, 2006 by Clarice from Berkley, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location is close to stores and restaurants.
• Price is too high for this hotel.

“When we entered our room the beds were not made and stuff was piled on the floor. Our room was switched and we were put into a smaller room. We went from non smoking to a smoking room. The hot tube was luke warm and the pool was freezing.”

1 of 1 people found this review helpful.

Mar 29, 2006 by Joann from Portland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The front staff was awesome. They were all very nice.
• The pool was way to small and my daughter said the only ice machine was on the second floor and we were on the first floor.

“Hotel was nice, pool was smaller then I expected but the hotel was convenient to a lot of shopping and restaurants. The front desk staff was great.”

Oct 5, 2005 by Eric from Hewitt, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff extremely helpful with locating local attractions.
• Parking was a little inconvenient.

“This hotel was great. We were pleasantly surprised when we arrived. The rooms were spacious and the staff was very friendly.”

Aug 16, 2005 by Shawn from Huber Heights, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was very clean, new, and convenient.

“It was very clean and tidy. The room was comfy and the microwave and refrigerator were very convenient, too.”

Aug 16, 2005 by Deb
Overall Rating: 10

• Very new and updated decor.
• The entrance(driveway) was confusing.

“The hotel was new and the decor was ver up to date. The staff was friendly and they offer breakfaast.”

Aug 15, 2005 by Lisa from Tawas City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• It was better than we expected. Nice little suites with everything you needed.
• Location was out of our way but the when we got there we were pleased.

“This is better than the average hotel room. We would highly recommend it for cleanliness and warm welcoming staff and the rooms are all equiped with refridgerators, and microwave for your convenience.”

Aug 9, 2005 by Mike from Monroe, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Double top sheets, comfortable bed, waffle maker, USA Today.
• Very bright decor, entrance to hotel not easy to find as it is in shopping mall area.

“Excellent value. Located on West side of Lansing but convenient to area.”

Jul 28, 2005 by Mindy from Natchitoches, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nicer than expected
• We had to switch rooms 3 times.

“The hotel was very nice, clean, and comfortable. THe staff was friendly. The reservation went well beyond my expectations.”

Jul 25, 2005 by Bonnie from Dearborn Heights, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Everything was fresh & room was large enough for 5 people. Enjoyed the pool; breakfast was excellent.
• Difficult to get around pull-out couch.

“We thoroughly enjoyed this hotel. Lots of shopping and restaurants close by.”

Jul 19, 2005 by Sean from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• continental breakfast

“Hotel was new, clean, and staff was friendly. The pool was nice but small. The hot tub needs to be adjusted because of its high volume of chemicals. The room was great! Decor was very inviting. It was near shopping and restaraunts. I had a little bit of a hard time finding it because it doesn't have a large sign. Overall, I was very happy with my stay at Springhill Suites.”

Jul 7, 2005 by Gwen from Iowa City, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The continental breakfast was very good.
• The satellite TV, cable would have been nice.

“This hotel was really wonderful. It was like I had my own apartment. The decor was nicely done. All of the furniture was very comfortable. The internet service was also a major plus. Having a kitchenette in my room was a very pleasant surprise. The double closet was also a very nice touch. I noticed that there were rooms on my floor that were built to accomodate persons in a wheelchair as well as a room that was for deaf persons, this is the first time I have seen this accomodation available in a hotel and I must really commend them for their foresight.”

Jun 16, 2005 by Laura from Valdosta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent staff!!

“I was amazed at how nice the hotel was. The staff was very friendly and the hotel was clean. I walked in to an amazing hotel with a separate living area, small kitchenette, and king size bed. What a great stay.”

Jun 15, 2005 by Josh from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely clean, nicely designed well appointed suites.
• Hotel is a bit confusing to find--in a new area, but close to the highway.

“This was a great deal, because the hotel is very new, very well designed, and the rooms are well appointed. Breakfast was included and had a nice variety. The pool looked nice, although I didn't try it. They supposedly have internet access, although I didn't try it. The room had a fridge, microwave, and coffee, and a large TV, a couch, and two beds. The staff was extremely courteous and professional. The highways are very close, although you might want to call to get exact directions--it is just beyond a large shopping mall.”

Jun 14, 2005 by Todd from Berkley, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very very friendly and caring.
• Nothing, everything was great.

“I couldn't have been more pleased. The hotel was very clean, had a great continental breakfast, and the hotel staff was very friendly and very accomodating.”

Jun 9, 2005 by Terry from North Webster, IN
Overall Rating: 2
Cleanliness:[10] • Staff:[9] • Location:[9]

• the helpfulness of the night clerks

“Hotel was nice but not a 2 star maybe a 1 to 1.5 star. also phones automaticly will put area code and a 1 before any local number if it is out of area with no notice to you and you will be charged if you complain they will remove charge but. was told that is how there phones are set up. ”

May 31, 2005 by Lucas from Topeka, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I couldn't believe the room I got for the price, AMAZING!
• The front desk staff was a little rude at check in.

“The Spring Hill Inn and Suites was a beautiful, new hotel in a new and vibrant part of Lansing. I will recommend it.”

May 17, 2005 by Dena from Fremont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very new, nicely appointed rooms, floorplans. Free high-speed internet, complimentary breakfast with LOTS of choices.
• Fitness room was 80F. Was told by counter staff that there is no climate controll in gym; just prop open the door. Fans would work in the interim.

“Overall, excellent for the price. Great complimentary breakfast. Very new facility within walking distance to many stores, shopping mall and a 5-minute drive to the state capitol.”

May 17, 2005 by Trina from Linden, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“New, moderately upscale at an affordable price, nice breakfast”