User Reviews for Holiday Inn Chattanooga Choo Choo

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Sep 14, 2009 by Randie from Troup,TX
Overall Rating: 8

• The hotel was very clean, the staff was friendly, and the place was just neat and fun.
• The bed felt like I was sleeping on plywood.

“I enjoyed my stay and would highly recommend friends and family to go there and would stay there again!”

Jul 6, 2009 by Melanie from Hampton,GA
Overall Rating: 5

• Close to free bus.
• Was not clean, said this building had been remodeled didn't seem like it.

“This did not seem like a Holiday Inn, windows were not clean, they need to rebuild it because the building did not seem redone, and not worth the money they charge. Breakfast was cold and not worth the money. I would not stay here again.”

Jun 23, 2009 by from Sullivan,IL
Overall Rating: 5

• Garden courtyard.
• The tub drained really slow.

“The lobby looked nice but the rooms needed some plumbing attention. The staff could a bit friendlier especially coming in the evening. Thought it would have a lot nicer.”

Jun 9, 2009 by Joseph from Herndon,VA
Overall Rating: 9

• The features & attractions are incredible. The grounds are beautiful.
• Nothing really. I didn't care for the bed, but my girlfriend liked it.

“The historic setting for this hotel is wonderful. The lobby, the dining facilities, the museums, and rose gardens in the court yard are all incredible. All of the rooms in the building we stayed in overlooked the pool, and were furnished quite nicely. This was far more than I expected when I booked the room.”

Apr 2, 2009 by Annemarie from Montgomery,AL
Overall Rating: 8

• Convenient location.
• Quality of food from the restaurant.

“The hotel could be a real gem but it is looking a little tired around the edges. The staffs were friendly and attentive. I was disappointed with the restaurants - the chicken dish I chose was raw in places, the breakfast buffet did not included coffee or orange juice and there was no choice of freshly cooked eggs.”

Mar 2, 2009 by Bill from Greer,SC
Overall Rating: 7

• Convenient.
• Hotel rooms are getting old and dated.

“The hotel is safe but the neighborhood around it is not. There is security to handle the situation.”

Feb 25, 2009 by Clarence from Atlanta,GA
Overall Rating: 7

• Historic site, fun information, proximity to free CARTA shuttle.
• Very spread out buildings.

“I enjoy staying at the Choo Choo on a regular basis. Their amenities are above average, including some tourist-y attractions due to the historic nature of the site. My sole complaint is that there is no heated walkway between the various buildings.”

Feb 23, 2009 by Austin from Memphis,TN
Overall Rating: 10

• The cleanliness & service.

“The Holiday Inn Choo Choo, was very nice. It was clean, the staff was friendly and the restaurant (& live entertainment) was great.”

Feb 19, 2009 by Wade from Atlanta,GA
Overall Rating: 10

• Location in downtown Chattanooga was great!
• long walk to get to the main hotel. Its a huge hotel. Also the coffee maker in the room only made one cup at a time and you only had two cups.

“Great value. The swimming pool outside our room was larger than most hotels. Of course we didn't use it in Feb.”

Jan 19, 2009 by Marsha from Marietta
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[7]

• Main building is historic and beautiful.
• Lack of safety and lack of proper heat.

“Our room was 50 degrees when we checked in and after turning the heat up all night the temperature was 60. This was mainly because the heaters in the hallway was either broken or turned off and the room had a large sliding glass door. The upside was our diet cokes stayed cold just by placing them next to the door. We could actually see our breath in the hallway. The beds had two sheets and a very thin, light weight comforter. We requested three blankets and the staff sent two, one of which was full of holes. Also, the entrance doors to the building do not require a key so anyone can enter at anytime. The hotel is not in the best area of town so we were very nervous about the doors. The bathroom was not clean, the shower was either too hot or too cold and the toilet required two flushes.”

Dec 3, 2008 by Angel from Mcdonough,GA
Overall Rating: 7

• It's unique in that it's the old Chattanooga train station.
• Rooms were very bland, beds and linens were not top quality.

“Neat location in downtown Chattanooga although it's further from the main attractions than other hotels in the area. The buildings are old and even though we stayed in building 3 which is the most recently remodeled building, it's not a top quality room as compared to the other downtown hotels.
Beds were hard and linens were rough. Room was clean and thankfully the thermastat worked great (one of my biggest complaints is window units that wake you up with either frozen toes or sweating because they never shut off). Downside to building 3 is there are only elevators on one side of the building so if you are on the other end, you either have to walk around the entire building or across the breezeway (not fun in the winter).”

Oct 13, 2008 by Scott
Overall Rating: 3

• It did have free wireless internet.
• The rooms were dirty, out of date, and smelled stingy. My room phone didn't even work.

“The hotel claims to be what it is not. It is located in a bad part of town far away from the tourist attractions of Chattanooga. The rooms need deep cleaning. The air is muggy and smells on mold, except in the hallways where I think they use the same type of airfreshiner as funeral homes. I was scared to use the shower with bare feet. I would compare this hotel to a motel 6 or super 8.”

Sep 25, 2008 by Tina
Overall Rating: 5

• The staff was friendly. The public spaces were beautiful. We especially liked the water, pool, hot tub and waterfalls.
• The bed was too firm and uncomfortable. There was no refrigerator in the room. We had a difficult time finding our room.

“The staff was very friendly. The public spaces were beautiful. We especially loved the water, pool, hot tub, & waterfall areas. The lobby had a gorgeous high ceiling. The train station was cool and it was neat seeing this historic site. We were, however, disappointed with our room. The bed was too firm and uncomfortable. We didn't sleep well because of this and we woke up with our backs hurting the next day. There was no refrigerator in the room. It was our anniversary and we brought drinks we wanted to chill. Also, we had a very difficult time finding our room. The receipt we were given had a cryptic 10 digit or so alphanumeric character on it & we spent quite some time lugging around our heavy luggage looking for the room. We had to eventually find hotel staff who gave us directions to our room. The restaurant inside the hotel was overpriced and not that good. We ate breakfast there for $9.75 each and the food tasted as if it had been sitting there a while. We won't stay at The Choo Choo again.”

Sep 23, 2008 by karen
Overall Rating: 5

• Bed was ok.
• Stunk, old relize they are working on redoing them, need to work faster

“Spent 4 nights in building 2 it was nasty, stunk of mild smoke etc. Pool was cold and looked dirty, didn't use it because it looked so nasty. Then spent 1 night in building 3. It was like going to a whole different hotel chain. The room was very nice, pool looked great, even different TV channels in building 3. I really like the ease of hotel food, shopping & bus that was free to take around town. When the renovation is done, this would be a great place to take your kids if they love trains. We are hoping to return next year and see how the renovations worked out. If you go ask to be in building 3. If you don't get in building 3 then go there to go swimming, kind of a lazy river looking pool with hot tub in middle and a water fall.
”

Sep 13, 2008 by Pam from Antioch, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The renovations.
• Nothing.

“The hotel was perfect for any traveler. The renovations that are yet to be completed, were great and it appears will make it even better once completed. I would love to visit them again.”

Sep 11, 2008 by Mark from Alcoa, TN
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[8]

• The location is good and the history of the hotel is great.
• Old, out dated, dirty, hot halls, run down, dirty bathroom.

“This is a very old and run down hotel. The front desk tried to make it better, but the whole place is run down. I hope you really read this note.”

Sep 10, 2008 by Miriam from Tucker, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable mattresses and liked that cups were individually wrapped.
• Indoor pool was too cold, heater did not work. Ice machine was not conveniently located.

“Was located near free shuttle, very travel friendly, good value, historic but well maintained, however, some furnishings looked worn and tired.”

Sep 10, 2008 by Wayne from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Theme.
• Our room was far from the front lobby in a separate building.

“Nice place. Great theme right on the shuttle line into downtown.”

Sep 10, 2008 by Kim from San Antonio, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Front desk staff was very helpful.
• Musty smell in hallway.

“If you like trains, this is the hotel you must stay in. The lobby is an old Chattanooga railway hall. A handful of rail passenger cars have been converted into modern hotel rooms. Along the sidewalk are gas lights. Dinner in the dining car is reasonably priced.”

Sep 10, 2008 by Sharon from Euharlee, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed linens are wonderful!
• The bath tub was slippery. I almost fell stepping in.

“I love it!”

Sep 8, 2008 by Al from Birmingham, AL
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Atmosphere.
• Poor service; pricey food.

“I loved the atmosphere and the pizza train was great with a very friendly cook. Our room was never cleaned. I called and they were not helpful or very friendly and sent someone while my son was napping, which I specified was not a good time. I called again and they said they would try but didn't have but one cleaner after 4 p.m. We had two rooms and one had ants. My son loves trains, so I will probably give them another try.”

Sep 7, 2008 by Tracy from Rome, GA
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[9]

• Beautiful pool areas, nice private patio.
• Not comfortable, very worn, leak in room with wet carpet.

“Where to start. Great idea for a hotel, beautiful pool areas, huge rooms what should be a comfortable family friendly location. Instead it is very worn around the edges, Spartan furniture, no mattress pad, flat pillows, threadbare towels, air conditioner had leaked and soaked the carpet yet they didn't offer to move me, the engineer had to move me when he saw the condition of the room. Very disappointed with this property.”

Sep 5, 2008 by Jack from Clifton Park, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The idea of converting an old Train Station to a hotel.
• Area around the hotel has several abundant building.

“Hotel is unique, as it was the Chattanooga Train Station, converted into hotel, with trains wagons used as restaurants. Its mainly good for family with kids, as it had several pools. The exercise room need an upgrade badly, as 2 of the 5 machines were not functioning, & the functioning ones seemed from 1980.”

Sep 4, 2008 by Beth from Athens, TN
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[4]

• The hotel is quiet & also has beautiful gardens.
• Not as inviting and well-taken care of as other 2.5 hotels I have stayed at.

“It has three buildings and the one we stayed in smelled as if it had been closed up a lot. The pool was full of debris and the paint in the bottom of the bath tub was peeling and coming up. The water in the shower took over 15 minutes to drain after a 5 minute shower.”

Sep 3, 2008 by Stephanie from Starkville, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Indoor pool was great; liked the patio access from room.
• Musty smell; bed was very hard.

“It's very family friendly. Indoor pool was great and grounds nicely kept. Did have a musty smell and the beds were quiet hard. But, overall we really enjoyed our stay.”

Aug 31, 2008 by Jeannie from Jonesborough, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very historic.
• Nothing.

“Nice clean room, beautiful gardens, historical trains, friendly and helpful staff.”

Aug 28, 2008 by Travis from Pelham, AL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Super friendly staff.
• Non smoking room was formerly smoking.

“This hotel, while old, is nice. I've stayed in better and I've stayed in worse. The hotel is unique. The main lobby has a lot of historical architecture. The hotel cafe has good coffee. The gardens are nice to hang out in. The hotel staff was very friendly and went out of their way to help me.”

Aug 22, 2008 by Mike from Evansville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price, Location, Temperature control was excellent, no parking fees.
• Pool open until 11pm - loud kids every night, shower temperature was boiling 80% of the time.

“Neat theme with the trains. Right next to free downtown shuttle. Very friendly staff.”

Aug 21, 2008 by Ken from Buchanan, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location. Easy to get to, easy to park, convenient to Carta, the free shuttle service for Downtown Chattanooga.
• Maid service was very slow, our room wasn't serviced until mid-late afternoon.

“Having stayed at the Choo-Choo several times, I am always pleasantly surprised upon my return. The gardens are always nice, the staff excellent, and there are many things to do at the resort. The pools (while cold) offer things for the kids, while the adult sections are nice (when they are open). Best of all is the convenience, most areas of Chattanooga have pay-parking only, by staying at the Choo-Choo, you have free parking and are steps away from the main shuttle terminal for CARTA, Chattanooga's free shuttle service to all the downtown attractions, restaurants, etc.”

Aug 21, 2008 by Deborah from Easton, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• Good location with great transportation to local attractions. A lot of history, would be a great place to take the kids.
• Room services trays with dirty dishes left in hallway for days. Very poor wait staff in restaurant. General upkeep poor.

“This would be great place to have taken my children when they were younger. The sleep cars would have had a great appeal to them. The transportation to other attractions was free and readily available. I would recommend eating away from the hotel as the wait staff is very poor and not very friendly. Getting your first cup of coffee with breakfast takes over twenty minutes and forget ever getting a second cup.”

Aug 20, 2008 by Tim from Commerce, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• The check in station in the old Depot is beautiful.
• I have seen housing projects in better condition than the building we stayed in.

“Check in and out was easy. Door to building we stayed in was supposed to require key to enter but would not close. Carpet in lobby and hallways was worn out. Panels were partially torn off the elevator doors, wood paneling in the hallways had sections gouged out and carpet and walls were in disrepair. In the drapes would not close to cover the window. Laying in bed you could watch people walking in to the building in the mirror, meaning they could watch you as well. I had to lean the ironing board against it for privacy. There was evidence of a 2-3 foot wide section of wall that was seriously damaged behind the wallpaper looking like there was a hole behind the paper. You had to hold the handle down for about 30 seconds to get the toilet to flush properly. If I had planned to stay more than one night I would have found other accommodations. This Hotel was supposed to be a 2.5 star rating which is what you give to Marriott Courtyard down the street. There was no comparison between the two.”

Aug 20, 2008 by Janna from Union City, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• The restaurants.
• The rooms are run down quite a bit. Needs make over.

“We only stay here when we are in town just to go to the restaurants they have. We could stay some place else but we would have to drive to the other hotel so we just stay here and walk back to the room plus they have an indoor pool for rainy days.”

Aug 19, 2008 by Lindy from Lawrenceville, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• When the room was unacceptable, they gave me a better one without argument.
• The first room they gave me was awful, musty, smelling, clean but very old.

“This hotel has 3 buildings. Buildings 1 and 2 are old and musty. But, building 3 is new and definitely the one that rates 3 star. Only ask for building 3 to be happy with your stay at this Holiday Inn Chattanooga Choo Choo.”

Aug 19, 2008 by Garrett from Grove City, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome atmosphere and location.
• No free breakfast.

“The Holiday Inn Chattanooga Choo Choo was a really exciting place to stay because it had a lot to look at with the train cars and shops and dome in the lobby. It was also well placed to explore down town Chattanooga on the free electric shuttle.”

Aug 19, 2008 by Venkata from Chattanooga, TN
Overall Rating: 1
Cleanliness:[2] • Staff:[8] • Location:[8]

• I did not like the hotel.
• The room is in worst condition. When I requested to change my room, they were not friendly.

“Worst hotel I have ever stayed in.”

0 of 1 people found this review helpful.

Aug 18, 2008 by Anne from La Vergne, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Victorian atmosphere.
• Slight musty smell, peripheral grounds could use a lot of sprucing.

“Nice comfortable hotel with lots of amenities. Food was ok not exceptional. Hotel was nice with Victorian woodwork; Unfortunately they had covered some of it with makeshift offices which detracted from the ambience. The ground was attractive but the outer perimeter really needs work. If you ride the trolley, the scenery is way lacking. Over all we had a nice visit, friendly helpful staff and very restful visit.”

1 of 1 people found this review helpful.

Aug 17, 2008 by Jeff from Brentwood, TN
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[7]

• Hotel is old and needs major update.
• Out of date.

“Clean room but looked like out of the 1970's.”

1 of 1 people found this review helpful.

Aug 16, 2008 by John from Knoxville, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Poor greeting set the tone.
• Needs new carpet-recommended dining on grounds not good.

“Needs renovation.”

0 of 1 people found this review helpful.

Aug 15, 2008 by Dottie` from Chattanooga, TN
Overall Rating: 6
Cleanliness:[8] • Staff:[8] •

• I worked at this hotel for nine years you don't want to hear the negatives.
• We were locked out of the room on our first full day there. We had to get a new computer key.

“I've worked and stayed at this hotel previously. The hot tub was lukewarm, and the pools too cold - they have three swimming pools.”

Aug 15, 2008 by Karen from Buckhead, GA
Overall Rating: 10
Cleanliness:[5] • Staff:[10] • Location:[10]

• Balconies, trains, pools.
• The lobby had a nasty odor.

“I was wonderfully surprised with the 14 acres of land, and thrilled that I got the nicest hotel. I would love to go here again. Some rooms were in train cars, there were shops and flower gardens everywhere. The lobby was an old train station. I felt like I had gone back in history and did not want to leave.”

Aug 14, 2008 by Bryan from Acworth, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[9] • Location:[4]

• I liked the theme.
• The hallway wall paper was being held up with tacks and it had an odor.

“The hotel has a great concept and kids like it. Being an adult this hotel needs some serious renovations especially for the price. I do like the idea of having a pool side bar. The staff was extremely nice.”

Aug 14, 2008 by David from Greenbrier, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Location and price.
• Room was a bit noisy.

“Overall this is a wonderful hotel, especially for families. It is also good for someone in Chattanooga for business. Excellent WIFI (in the rooms only). The breakfast buffet is not very good.”

1 of 1 people found this review helpful.

Aug 13, 2008 by Ty from Herrin, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Did like the singing waiters; and the pool atmosphere was very nice.
• Did not know about the cover charge at the Station House.

“The lobby is beautiful, but did have sort of a musty smell. The rooms were very comfortable and plenty of room for 3 adults. The pools were easy to access, although the indoor one had a strong smell of chlorine.”

Aug 12, 2008 by Steve from Crescent Springs, KY
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Good for economy family or train mania.
• Poor quality out-dated room with dirty bath room.

“Need remodeling rooms.”

1 of 1 people found this review helpful.

Aug 12, 2008 by Anika from Smyrna, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Convenient location.
• Smelly lobby, cloudy pool.

“The hotel seems to be very old.”

1 of 1 people found this review helpful.

Aug 12, 2008 by Chad from Suwanee, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• We had a great time for the price. Building 3 had refurbished room. Nice.
• Pools could have been cleaner. Musty smell in lobby.

“Nice stay overall. Musty in the lobby and definite age on the buildings. But, room in building 3 was refurbished and nice. Food was decent and gardens were nice. Location was very good for free trolley.”

1 of 1 people found this review helpful.

Aug 11, 2008 by Angela S. from Nashville, TN
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• Close to attractions/free shuttle.
• Old, worn out hotel, I did not feel safe.

“This hotel needs to be remodeled or torn down and built again. I would not recommend this hotel.”

0 of 1 people found this review helpful.

Aug 9, 2008 by Samantha from Cuba, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beautiful commons area and all staff was wonderful.
• There are areas that have an "old" or dirty smell (outside the hotel's control).

“The transit system was very convenient. Also the hotel was very historically beautiful. We appreciated the large, well maintained garden area. Our room was very nice and all members of the staff were exceptionally friendly and helpful. I would definitely stay here again as well as recommend it to others.”

0 of 1 people found this review helpful.

Aug 7, 2008 by Greg from Hermitage, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• The room I stayed in was under the entrance door. When people enter it bangs loudly.

“Good hotel. Convenient. Only problem was room location.”

1 of 1 people found this review helpful.

Aug 7, 2008 by Bob from Huntsville, AL
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[7]

• The garden.
• Even though it was an old building it needs a lot of cleaning and painting.

“The hotel lobby smelled as though a sewer line broke in the building. The rooms and common areas are in need of a good cleaning and some paint. The staff was friendly.”

1 of 1 people found this review helpful.