User Reviews for Best Western Hospitality Inn

Research User Reviews for Best Western Hospitality Inn (1-20 of 51)

• Add Your Own Review »

Aug 11, 2009 by Sara from Rockford,IL
Overall Rating: 8

• Free Wifi.
• Coffee pot was not clean.

“Good continental breakfast”

Sep 23, 2008 by Angelique from Pittsboro, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Friendly and helpful staff, good breakfast, good location.
• Small fitness room.

“This was the host hotel for our small conference. The location was ideal, the staff was wonderful and friendly (even made last minute copies for me at the height of check-in time), the down comforters were very nice, meeting rooms were big enough to hold our board meeting in, as well as prepare documents for our conference attendees. I recommend this hotel for meeting planners as well as visitors to the Kalamazoo and Portage areas.”

Sep 11, 2008 by Mike from Bloomington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient, clean, friendly, nice place.
• Breakfast was a bit of a disappointment- limited.

“Very friendly staff, welcoming and very responsive.”

Sep 10, 2008 by Tom from Wakarusa, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Very clean and neat.
• Pool area dirty.

“Rooms very comfortable and clean. Staff was helpful. Breakfast was tasty.”

Sep 8, 2008 by Anne from Brighton, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• Easy access to expressway, breakfast.
• Pool area needs updating, hot tub too hot.

“This hotel was efficient, comfortable and average in service. I would stay there again.”

Sep 3, 2008 by Margaret from London, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room size was nice and the breakfast was good.
• The front desk staff was not that friendly. The breakfast area was crowded so hard to get any breakfast.

“The hotel was nice especially for the price. It was a bit of a distance from restaurants but close to there highway. Overall I would recommend this hotel.”

Aug 25, 2008 by Ernie from Streamwood, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free internet and breakfast.
• The fitness room equipment isn't very good.

“Everything with this hotel is on par with a Best Western Inn. The free breakfast is nice, but the morning I was eating there, the batter machine for the waffles was broken. The fitness room equipment looks like it was picked up at garage sales. It had a cheap exercise bike, treadmill and stair machine. The free weights were a set of 40, 20, 10 and 5 lbs dumbbells. Who ever picked this stuff out didn't exercise themselves.”

Aug 15, 2008 by Barb from Toledo, OH
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[5]

• There was a hot tub and pool.
• They said breakfast was from 6:30 to 9:00 arrived at 7:30 and there was nothing to eat.

“I would not suggest anyone to go to this hotel.”

Aug 11, 2008 by Marty from Maumee, OH
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

• Nothing.
• Staff was rude and ignorant.

“Do not and I repeat do not stay at this hotel. They do not have proper staffing that is informed on how to operate hotel equipment. We got our room checked in then when returning could not get back into our room. They made us stay in another room with none of our stuff. We were told later that they new there was a problem and never addressed fixing the door lock. At 3:55 in the morning there was a knock on the door and a note slid in that our door was fixed as if this was a remedy. I would never stay nor recommend this hotel to anyone. The staff was rude and no accommodating.”

Aug 9, 2008 by Monty from Simpsonville, SC
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[2]

• Not much.
• Not clean, old, poor breakfast, etc.

“Normally with PL a 2.5 is usually a Marriott Courtyard, Residence Inn, etc. This was well below what I have stayed in as a 2.5 star.”

Aug 8, 2008 by Jon from Peoria, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[10]

• Wireless internet.
• The room was dirty and tired. No light bulbs and worn out beds.

“This hotel may have been nice when it opened 20+ years ago but it is very tired and dirty now. I would not recommend it to anyone who cares about staying in a nice hotel with your family. The soda and ice machines were broke. Our beds were worn out and light bulbs were missing in at least two fixtures. This hotel should not be any higher than a one star hotel.”

Aug 6, 2008 by Sarah from Fort Wayne, IN
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location.
• 2nd stay, not good breakfast choices.

“Wallpaper peeling noisy hallways and ice machine kept me up all night. Instant hot water (this was great).”

Aug 5, 2008 by Heather from Fenton, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Close to the Air Zoo.
• Noisy old style air conditioner, bed uncomfortably hard.

“This one was predictably uncomfortable (bed hard etc, not enough pillows) and had the old air conditioner you'd expect at a Days Inn or Super 8 Motel.”

Jul 19, 2008 by Larry from Indianapolis, IN
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• It was ok, just ok.
• The desk was tiny, the air conditioner was on or off only.

“Nothing extraordinary here. I hate the iron being screwed to the ironing board on the wide end - it makes it unusable. Bed was ok, shower was ok. Maybe a star and a half, but not two stars.”

Jul 3, 2008 by Meghan from Rockford, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• They offered continental breakfast and it was close to the highway.
• It was terribly dirty, front desk staff unhelpful, unsympathetic.

“The room itself was terrible. It was dirty, there was actually food inside the vents on the air conditioning unit. The bathroom light didn't work (and after bringing it to the attention of the front desk and a promise to have it fixed, we still spent our entire stay going to the bathroom in the dark and taking showers in the dark). The wallpaper border was peeling of the wall. We were nervous to actually sleep on the sheets. we were on a non-smoking floor next to a room of smokers. This was also brought to the attention of the front desk. The gentleman working told me "maybe they are smokers". yeah, well, not on a non-smoking floor they shouldn't be! It was a terrible hotel. Terrible staff and in a pretty bad area of Kalamazoo.”

Jun 7, 2008 by Claudia from Iron River, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[1]

• Close to highway, good continental breakfast.
• Too far from the university that we were visiting.

“Overall very clean, good breakfast, nice pool area. A bit out of the way from Kalamazoo proper, but convenient to the highway which helped.”

Jun 7, 2008 by Steven from Flushing, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Better than we expected from a Best Western in general.
• Towels were economy , and minimal quantity, walls between pretty thin.

“Considerably nicer than most Best Westerns. Appearance of recent renovations, a pleasant surprise. Clean grounds and property, staff, small but responsive. TV reception poor. Decent room for the price.”

May 19, 2008 by Larry from Indianapolis, IN
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[8]

• Internet connection was good, bed was comfortable.
• The room smelled like freshener from smoke, and had brown tinted cold water.

“Good-Internet connectivity, bed, accommodations bad-the desk chair has a broken right arm rest and a huge hole in the seat that looks like it was originally cigarette burned. The room has a "freshener" smell designed to cover up smoke, but it is a non-smoking room. These things are inconvenient. When I brushed my teeth, I discovered that the cold water, that I had been drinking without checking, was brown tinted. I let the water run to see if it was just an anomaly, but it remained a constant brown tinted water. Needless to say, it made me nauseous. This one factor will keep me from ever staying here again.”

May 16, 2008 by K from Davis, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• New bedding in some rooms is 3-star quality. Recliners in King rooms are excellent.
• Bedding quality varies room to room. Air conditioner not working.

“Some of the rooms at Best Western - Kalamazoo have the old standard hotel quilt bedding, but some have very nice "down" comforters and soft blankets. The king-bed rooms have a comfortable recliner and table that the queen-bed rooms do not. The nicer desks are also in the king rooms. Refrigerators are not standard in the rooms unfortunately and only a limited number are available for $10 extra per night. The old air conditioners are okay (unless you like to really chill the room), but the new digital air conditioners are poorly designed -- they adjust to a selected temperature, but take their temperature readings based on the outside air, not your room temperature. This makes it impossible to cool your room down, if the night is cool (but your room is still hot). This is a -major- problem if you don't want to open your window because you are on the first floor (safety) or have allergies (during the spring). The showers are nice. The sink counter area is extremely small and poorly designed. The toilet paper is not sandpaper, but far from nice. The soap is standard motel fare. The shampoos are the shampoo/conditioner blend instead of a separate conditioner (really important to some). The TV picture quality seemed rather poor, but was watch able. The staff was very courteous at all times. The complimentary breakfast is rather nice. The highlight is the malted batter waffles you can make yourself (pre-mix, but high quality waffle makers). Rest of breakfast items (same every day) include sausage, SOS (meat gravy on biscuits), pre-made French toast you put in the toaster, toast, bagels, cold hard-boiled eggs, coffee, orange juice, milk, cereals, fruit, pastries (they run out fast), and small muffins (not very good). If you want a donut, head down the street to Sweetwater's (ask at the desk) for some of the best in the country.”

May 13, 2008 by Michelle from Fremont, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean.
• Little lighting in pool area.

“Would stay at again if in area.”

May 2, 2008 by Madonna from Sterling Heights, MI
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[10]

• Very friendly at the front desk.
• Arrived later, they were doing some work outside which left dust.

“Hotel is good. First time the other guest I booked in a room had some problems with clean towels. Overall, the hotel is good for business travelers.”

Apr 13, 2008 by William from Mishawaka, IN
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Location.
• Worn out.

“I would never stay here again. New sheets do not make a new hotel. The basic property is worn out, the staff minimally effective, the exercise room had no tread mill, and the clientele there were worse than the hotel!”

Mar 30, 2008 by Guga from Dunlap, IL
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[8]

• Good location, closer to restaurants.
• Beds is not good, not much space in the room.

“In Chicago area, 2.5 star hotels are much better than this place. It needs to be cleaned. The clock does not work in the room.”

Mar 13, 2008 by Lynette from Kalamazoo, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything it was an awful weekend.

“I spent a lot of money on this weekend for my daughters Birthday. I even ended up renting another room at full price. There was so much chlorine in the pool. It ruined 5 swimsuits and girls had chemical burns and ruined hair. I will never go back to this hotel and am considering legal action.”

Mar 12, 2008 by Lynette from Kalamazoo, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Nothing!
• The pool was over chlorinated ruined all our swimsuits and everyone was uncomfortable all weekend.

“The staff was rude and unhelpful. There was an electrical fire and the pool had too much chlorine in it and ruined all our swim suits. Also, some girls hair was ruined. I only received 40% off my bill and the money for the swim suits back. I feel I should have been given all my money back. I am still dealing with angry parents over this. It ruined my daughters Birthday.”

Feb 18, 2008 by Mary
Overall Rating: 9

• Very attractive, clean and staff was extremely friendly.

“This was above my expectations. It was a very nice, clean and friendly hotel. The rooms were large, and very nicely decorated. Nice location away from the highway traffic noise. Definitely would stay there again.”

Feb 4, 2008 by Ernie from Streamwood, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• A nice free breakfast is included with the room.
• Exercise room is on the 3rd floor, but pool is on 1st floor.

“The rooms are nice and there are restaurants close by. It's also near the interstate.”

Jan 25, 2008 by Emily from Portage, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• I liked the bathroom set up, it was very spacious.
• The heater/air conditioner appeared to act up at times.

“This was a nice place to stay if you're looking for an above average hotel in the Kalamazoo area. It is an attractive hotel with clean rooms and a friendly staff.”

Jan 13, 2008 by Steve from Ypsilanti, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Friendly and helpful employees.
• Rooms are small.

“Ok hotel, friendly staff, free breakfast was satisfactory, rooms on the small side.”

Dec 17, 2007 by Jeff from West Bloomfield, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendly service.
• The air quality was poor.

“Overall, this is a nice hotel. However, I did not sleep through the night because I was so incredibly dry. 4 days later, I am still itching all over because the humidity in the hotel was non existent. I have never had a problem with dry skin or falling asleep in any hotel. However, I only slept for about two hours and my entire body was miserably dry.”

Nov 12, 2007 by Patrick from Marshall, MI
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[4]

• It was outdated and the staff smoked with the front doors open that made the lobby stink.

“The hotel needs to be updated. It had the smallest shower stall created and it did not have a shower curtain liner. I had to turn sideways to shower or the shower curtain would have been stuck to me. The front desk people and some other employees were smoking out front of the hotel and propped the front door open. A very unattractive and unpleasant way to meet your guests. My wife and I also smelled like smoke as soon as we walked into the lobby from our rooms.”

Nov 8, 2007 by Danyel from Bethlehem, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The staffs were nice.
• I did not like anything they had nothing I was put into a room with a king and had asked for two beds.

“This hotel had no extra anything including blankets and pillows! The non smoking floors were filled with smoke. My child has asthma and it was hard to deal with we did end up sleeping in the SUV for a little while because people were smoking. I had a nonsmoking room. I feel ripped off I paid for a room I did not get to use. Because of all of the smoke.”

Oct 15, 2007 by Vicky from Petoskey, MI
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great, friendly staff.
• Terribly old, awful fitness room/equipment.

“Good location, but very outdated and old. Staff is totally awesome and friendly, however, and as helpful as can be. Fitness equipment in poor shape, room was very clean but bed is old/hard and decor needs to be updated.”

Oct 10, 2007 by Brenda from Casco, MI
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[8]

• Location and price.
• Cleanliness. We found bugs in the beds in the morning when we awoke.

“Bugs in the bed, TV remote volume did not work, requested 3 extra towels and was only given two and they were still damp. No towels at the pool, sauna controls were broken, breakfast discontinued at 10a.m on Sunday - other hotels extends to 11am on weekends.”

Oct 9, 2007 by Corinne from Spring Lake, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• Animals, stains on sheets, view of large shrubs and parking lot, dark dingy room.

“Our room smelled like animals, there were stains on the sheets; there was no view except of an overgrown shrub outside the window. Very dissatisfied.”

Sep 13, 2007 by Mike from Sheridan, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean and staff were accommodating.
• Breakfast area was too small for the amount of people.

“It was very nice and clean and perfect for a short overnight stay that we had. My wife and I traveled with our young children and when we got to the room there was only one king-sized bed so we called the front desk to see if they had any double queen rooms and they did and they moved us without a problem.”

Sep 6, 2007 by Robert from Mi, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, good price, and clean.
• Some dust on the headboard, maid service did not collect all the trash.

“All in all, was a very nice room, and was very roomy, and clean. Plenty of well lit parking, and people were very nice. It was a nice weekend visit. I would certainly stay there again.”

Aug 29, 2007 by Steve from Saint Charles, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Clean and quiet.
• Did not have an extra pillow for us.

“Overall good experience and would return in the future when needed.”

Aug 27, 2007 by Michelle S. from Spring Grove, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[9]

• It was easy to find, right off the expressway.
• The beds were not comfortable and the bedding very poor. No mattress covers, just sheets over mattress.

“I would not stay at this hotel again. I thought the beds were scary, and uncomfortable. The bedding didn't look or feel clean.”

Aug 4, 2007 by Hris from Ann Arbor, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Continental breakfast offered wide selection.
• Pool rules were not enforced-guests were using alcohol in the pool and the hot tub.

“Pleasant enough accommodations but I was upset that staff did not care about abuse of posted no alcohol, no food or beverages in pool area rule. My children did not need to share a pool with beer cans.”

Jul 30, 2007 by Sharon from Schenectady, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Liked spaciousness of room, comfortable chairs and bed, and desk. Appreciated the complimentary breakfast and its availability at 6 a.m.
• Toilet kept running.

“Best Western rooms are spacious and comfortable; the cleaning staffs are energetic, cheerful, and friendly. The complimentary breakfast is ready early and is ample.”

Jul 28, 2007 by Mark from Bloomington, MN
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Parking lot was nice.
• I thought the most things were overlooked and in poor condition.

“Poor.”

Jul 19, 2007 by Ashraf from East Lansing, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean rooms, good location, easy check in and out.
• Breakfast was horrible.

“Everything was ok except of the food.”

Jun 13, 2007 by Jackie from Dearborn, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[8]

• Clean, inexpensive.
• Staff was less than apologetic about pool closing.

“Hotel is nice. Staff could use some cuss training. The pool was closed on Sunday for the entire day because some kids apparently threw lawn chairs in the pool? Did not make much sense and when we inquired and expressed our dismay the staff simply said "well if people do not watch their children, we can not be responsible." First to say something like that to us -- who had a 4 yr old that never went near the pool and what never out of out sight, is unnecessary and rude. Second, do not they have a security staff to watch out for vandalism such as it was? It also did not add up. Why would you need to close a pool for the whole day for some lawn chairs?”

Apr 1, 2007 by Kari from Linwood, MI
Overall Rating: 5
Cleanliness:[1] • Staff:[5] • Location:[5]

• Continental breakfast.
• Dirty room, toilet tissue in toilet from previous guests, cobwebs in bathroom, broken towel bar and grates for heater.

“Will definitely stay someplace else if in that area again.”

Mar 1, 2007 by Janice from Marysville, MI
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[6]

• It was very loud. The room not that cleans. The people there very rude, the pool were out of order on the day we wanted to use it.

“With the large crowds they said they get, the eating area for breakfast was very small. Because of the condition, very loud people, (kids) running up and down the halls, and nothing being done we left during the night. Also the room not that cleans. Could have been better. Plus the pool was out of order during the time in which we were only able to use it. Complaints were made, but I guess they did not write them down, so nothing will be done. So I do not think I will be going to this hotel again. There are many others in the area.”

Dec 3, 2006 by Renna from Berrien Springs, MI
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[7]

• Bathroom was clean.
• Trucker hotel atmosphere.

“Hotel has the feel of an older oversized convention hotel - being near wings stadium. But the hotel staff were friendly, the room very clean and adequate. They also offer an indoor pool, hot tub, and sauna, which the kids loved. Our stay was very short - over night to catch a flight - but I would stay there again for that purpose.”

Aug 19, 2006 by Harriett from Detroit, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, pool, ice, staff was helpful & kind.
• The continental breakfast bagels hard & stale.

“Great value and good atmosphere.”

Aug 14, 2006 by Michael from Fort Belvoir, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• They had the best continental breakfast with a make-it-yourself waffle bar.
• I had static on my phone and repeatedly asked to have it changed to no avail. Also the TV had a block so no rated MA shows would tune.

“Overall the visit went well other than the phone and rating block on the TV.”

Jul 31, 2006 by Tom from Muncie, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was incredibly friendly and helpful.
• Some mold was growing on the shower head and bathroom wall.

“This is a very attractive hotel with nice furnishings. The facilities are, for the most part, well kept although there was some red mold growing around the shower head and above the bathtub wall - very unexpected for a hotel of this level. The staff is very friendly and will go out of their way to help. The continental breakfast offered is also better than the average fare.”