User Reviews for La Quinta Inn Merrillville

Research User Reviews for La Quinta Inn Merrillville (1-20 of 91)

• Add Your Own Review »

Aug 14, 2009 by Sue from Evansville,IN
Overall Rating: 8

• The room and hotel were clean. The staff friendly. we enjoyed the free continental breakfast.
• There was no pool though it states it has one. It seems to be under "construction". the parking lot was old and cracked.

“Coming into the hotel is a Little deceiving. The parking lot is cracked and not very pleasant. The pool is under construction and appears to have been for some time.. However, inside the hotel is pleasant and so is the staff. The free continental breakfast was nice also. The beds were comfortable and everything was clean.”

Jul 1, 2009 by Kenneth from South Bend,IN
Overall Rating: 3

• Pool out of service and you listed it with a pool.

“The pool was out of service and you were advised 3 months ago about but still listed it with a pool not real happy about this.”

Mar 4, 2009 by Angie from Alsip,IL
Overall Rating: 10

• Location was excellent, and was very clean and quiet.

“The hotel staff was helpful and very nice.The entire hotel was very clean and quiet.”

Nov 2, 2008 by David
Overall Rating: 5

• Honestly, not much. I am truly not trying to be negative, but it was not good!
• Very dirty! Smelled!

“Avoid this particular hotel at all costs! There are several other quality hotels in the area, try them.
This hotel is not one I would recommend. Dirty! The hotel smelled of chemicals used to cover up stains, not remove them!
”

Oct 24, 2008 by Camillus
Overall Rating: 8

• Convenient to our activities and the hotel staff.
• Nothing.

“Just a clean, well maintained and staffed business. A real treat to be treated as guests.”

Sep 10, 2008 by Melva from Saginaw, MI
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[4]

• Not one thing.
• They only had stairs to get to your room.

“The hotel needs work.”

Sep 4, 2008 by Sarah from Indianapolis, IN
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• It was conveniently located off the highway and there were many restaurants and activities in the area.
• Access to the 2nd floor rooms was very difficult, no elevators etc.

“La Quinta Inn in Merrillville, IN is conveniently located off of I65. It is also strategically located near a variety of shopping and dining options.”

Aug 29, 2008 by Gretchen from Hudson, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is courteous and room comfortable.
• Breakfast could have included rolls/donuts.

“They are doing some remodeling and I've stayed there 7 or 8 times. They could have small refrigerators in the rooms.”

Aug 27, 2008 by Rosemary from Urbana, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[3]

• Not much to tell--needs to be updated a lot.
• They would not give us 2 beds and I was with another person who was to my husband! It is on our request to have a non-smoking room and we had to say.

“Good location but it is not as clean and nice as others that I have stayed at.”

Aug 25, 2008 by Michael from Hamilton, OH
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[9]

• Convenience to the interstate.
• The black mold in the shower.

“The last La Quinta I stayed in was in August of 2006 and it was quite nice, hence me being okay with the 2 star level. Apparently nowadays 2-star level means black mold possible in shower. Seriously. For a hotel bathroom that is realistically cleaned several times a week there is absolutely no excuse for that.”

Aug 23, 2008 by Lisa from Ingersoll, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Perfect location and good value.
• The hallway in our wing was smelly/room was good.

“This was a perfect location for our MLB road trip. It was so nice and convenient that on the way home we pulled off and stayed there again.”

Aug 15, 2008 by Bill from Macomb, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[7]

• Free wireless internet service.
• Parking lot was terrible.

“HVAC unit did not operate, hallways were stinky, everywhere I looked it was dirty, front desk did not answer phone when I called twice, trash/wrapper on floor, front desk area was filthy/grimy, clerk outside was smoking when I arrived, landscape all weeded, garbage cans at entrance ways overflowing. I was real happy to be staying there.”

Aug 9, 2008 by Vernon from Fishers, IN
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[2]

• The fact that it was located in Merrillville across the street from the wall is positive.
• It is old carpeting, old smell, archaic furniture, ripped up parking lot and toilet problems.

“This hotel is rated two stars. This was akin to a flea bag with horrible parking facilities, inoperative television and plumbing, and an odor as though the person before me opted to smoke in a non-smoking room. It was a bad experience.”

Aug 6, 2008 by Dennis from Fenton, MI
Overall Rating: 4
Cleanliness:[5] • Staff:[10] • Location:[10]

• Helpful workers.
• Pool was not available.

“Should do repairs (shock treatments) at night when pool is closed.”

Aug 5, 2008 by Tom from Kansas City, MO
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[7]

• The staff, other than the manager, was very pleasant. Rooms were large.
• Hotel was let to run down. A simple fix up and painting would help.

“The pool was poorly maintained. The motel manager was unpleasant, while the rest of the staff was above average in hospitality. The rooms were clean, but needed new carpets and paint.”

Aug 4, 2008 by Dave H. from Orient, OH
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[7]

• The sheets were clean.
• Need a lot more then 20 words.

“This hotel is not a 2 star. This is the 2nd time I have been stuck here in 2 years. Nothing has gotten better, obviously you don't follow up on surveys. Carpet is stained, tub stained, burn marks in non-smoking room, breakfast area was a disaster, employees yelling at each other in hallway first thing in the morning. Very disappointed, again!”

Aug 3, 2008 by Dennis from Odd, WV
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Better than expected choices for breakfast, especially the cook-it-fresh-yourself waffles. And pets are allowed!
• The bedding was a bit stiffer than I would have liked, need fabric softener perhaps?

“Overall, pleased with this location and would stay again. Everything you need, including hospital, is very close by. Breakfast lounge was popular in the morning. Pool was closed until late in the evening, which was a bummer. Plenty of parking for every size vehicle, including a few 18 wheelers at one time.”

Jul 22, 2008 by Amy from Hope, IN
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• I liked the bedding to sleep on including sheets and pillows.
• I did not like the decorations, especially the bed spreads.

“Overall the room and service was very good. The hallways and stairs area were not in the best of decoration or shape.”

Jul 17, 2008 by Bonnie from Munster, IN
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[9]

• Staff was friendly and helpful.
• It was a mess when we got there. They claimed to painting.

“I liked it, but I think I got robbed a little. But the staff was really friendly and I had no problem getting 3 extra pillows for our already very comfortable bed. I also had no problem getting extra coffee for the morning. So all in all, we had a good experience.”

Jun 27, 2008 by Kenneth from Kirksville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Price & location.
• Nothing to complain about.

“Great hotel.”

Jun 3, 2008 by Bob from Noblesville, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[8]

• Front desk stayed open after 11:30 PM.
• Heavy rain: musty smell in hallways.

“Met my expectations for two star hotel except for musty smell in hall ways after a rainy day.”

Jun 2, 2008 by Chet from Nampa, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean facility, comfortable room, new linens.
• The breakfast was average.

“Good hotel - clean rooms and new linen. Staff was courteous and helpful. Breakfast was average. Recommend this hotel. I would stay here again.”

May 27, 2008 by Chantl from Swissvale, PA
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[10]

• The location.
• It could have been cleaner.

“It okay for an overnight trip, have seen worst, like the fact that they offer you a complimentary breakfast.”

0 of 1 people found this review helpful.

May 19, 2008 by Doug from Clemmons, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Gary at the front desk was very helpful in securing a roll a way bed.
• The gravy at breakfast was suspect (and I normally eat anything).

“The hotel was a good value. Right off I65 so easy to get to. The night help was great-we arrived late and Gary was getting off at 11 p.m. (5 minutes after our arrival). After his shift was up, he brought a roll a way bed to out room! The breakfast was ok, although the gravy for the biscuits was mysterious (maybe we eat different gravy in North Carolina)!”

May 13, 2008 by Kelly from Milwaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean, friendly staff.
• Bathroom was dangerous - unstable bathtub, slippery floor, nothing to grip.

“An all around great experience. Staff met my needs and answered all my questions. Room very comfortable, clean, well designed. As a solo traveler I felt very secure.”

Apr 8, 2008 by Steve from Ft. Wayne, IN
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[8]

• Convenient, quiet, inexpensive, good breakfast.
• Musty, smelly & dirty. Was not cleaned well.

“We stayed at this hotel with our children because it was inexpensive and convenient. We found it was also quiet Our room was not cleaned well.”

Apr 5, 2008 by D from Merrillville, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice room. Friendly staff.
• Nothing.

“Nice to have microwave and fridge.”

Apr 1, 2008 by Brad from Grass Lake, MI
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[9]

• The look and room appointments were nice.
• Leaves and debris in hallway, morning breakfast staff inexperienced housekeepers filling in, food ran out.

“Longish wait at check-in, hallway had leaves and outside debris scattered along the baseboards, coffeemaker in room did not work, carpet very rough (I have to crawl with my brace off), staff was friendly enough, Saturday morning breakfast had inexperience fill in staff that loudly let us know they were not experienced.”

Mar 25, 2008 by Leoanrd from Mt. Clare, WV
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[9]

• It is clean and I've stayed there before; am used / comfortable there.
• Room clean up was missed one day.

“I'm overall pleased with this motel. I would stay there again without hesitation. It is a pleasant time. I've have stayed at this motel a number of times in the past.”

Mar 24, 2008 by Barbara from Augusta, WI
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[9]

• Staff was very helpful.
• There was a different odor.

“Staff was very helpful. Breakfast was ok. There was a "different odor" in my nonsmoking room.”

Mar 24, 2008 by Humphrey from Lemon Grove, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to freeways and shopping areas.
• Smell of cigarettes in hallways.

“Overall it was pleasant/ clean; and easy to find. Room was clean and service was friendly. Would recommend this hotel to others for the price.”

Mar 22, 2008 by David from Culpeper, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• It was convenient for where we needed to go.
• It was not very quiet.

“We were overall pleased with our hotel stay. Our room was not cleaned on our first night and I don't believe the sheets were changed during our stay.”

Mar 20, 2008 by Penny from Sandwich, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Was easy to get to. Seem to be fairly quiet.
• Did not ask if we wanted smoking or non smoking. Were given a smoking room. Smell was terrible.

“The room was ok for a one night stay. If I had been traveling on vacation I would not have enjoyed my stay at all. My husband had breathing problems and I feel we should have been asked if we wanted smoking or non-smoking. The smell was so overwhelming that we even could smell the smoke on our clean clothes the next day.”

Mar 20, 2008 by Melissa from Madison, WY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location right of I65, right by the mall, lots of good restaurants to choose from.
• With the sinks were outside of the room rather than in the room with the toilet and shower.

“It was a great place to stay. Employees were great under pressure when the guy who checked in ahead of us went to his room and it hadn't been cleaned. Since housekeeping was gone, they checked him into a different room. Great location, rooms were nice and clean, plenty of places to dine and shop. Overall, great place for the price.”

Jan 5, 2008 by Debra from Indianapolis, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly staff.
• Smoke filtering into room.

“I had a good experience.”

Dec 17, 2007 by Misty from North Judson, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The noise from the other rooms was minimal. You did not hear other TVs.
• There is no elevator.

“This hotel was very nice. It served its purpose well.”

Sep 26, 2007 by Fred from North Palm Beach, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[9] • Location:[4]

• Staff does their best with what they have to work with.
• Room extremely dated.

“In short, this is not a good hotel for anyone expecting a clean and comfortable room. Staff tried their best, and breakfast was fine, but overall just a terrible product that warrants further review by La Quinta. We left after one day (having paid for 3) for another nearby hotel as this hotel fell far short of what I believe was reasonable expectations.”

Sep 15, 2007 by John from Kenosha, WI
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[10]

• The odor and cleanliness of the hotel, including the common areas and the rooms was terrible.
• The odor and cleanliness of the hotel, including the common areas and the rooms was terrible.

“The six adults in our party (3 rooms) all were very disappointed in the smell, cleanliness, condition of bed linens, and the general condition of La Quinta in Merrillville.”

Sep 6, 2007 by Richard from Springfield, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Continental breakfast was excellent.
• Dogs were kept in rooms with occupants (2 seen).

“It is all right to recommend for modest travelers.”

Sep 4, 2007 by Melissa from Albany, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Friendly staff.
• Electrical was messed up so no lighting in the bathroom area.

“It was ok. Lights did not work in the bathroom so taking a shower in the dark was not a fun experience. Hair dryer also didnt work properly.”

Sep 3, 2007 by Dave from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and clean rooms.
• Not enough light in parking lots.

“Great value for the money, easy in and out.”

Aug 29, 2007 by Norma from Fort Wayne, IN
Overall Rating: 3
Cleanliness:[1] • Staff:[7] • Location:[10]

• The location is excellent.
• The bathroom was so dirty.

“I don't know if I will stay again at La Quinta. The bathroom was filthy and the service was not all that great.”

Jul 28, 2007 by Angel from Lansing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Was a great hotel and plan on staying there again.
• The smell of the carpet.

“This hotel was more than I expected the staff was very nice, location great, only bad thing was the smell of mold on the carpet in the hallways.”

Jul 19, 2007 by Sherry from Antioch, IL
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• The location.
• Rude people working for the hotel.

“I did not enjoy my stay at this hotel. We asked for a cot to be brought up when we first booked, when we got there we were told no cots were available. They would not even bring extra blankets for the children that had no bed. What ever happened to customer service?”

Jul 12, 2007 by Bill from Austin, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• Nothing.
• Dirty and run-down.

“We have been happy with other La Quinta motels, but this one was considerably below our expectations. Tub would not drain water. We were promised it would be fixed, but after one day, it was not. Toilet backed up. Management's solution was to give me a plunger.”

Jul 9, 2007 by Gary from Indianapolis, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient.
• Room key would not operate outside door.

“Need to upgrade key system.”

Jun 25, 2007 by Ray from Terre Haute, IN
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[5]

• The price was good. Room was clean. I liked the lay out of the room.
• I had no choice in smoking/non smoking or double bed, queen, or king rooms.

“They treated me different than a normal customer. I thought maybe I said I had the plague.”

Mar 26, 2007 by Leonard from Clarksburg, WV
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• It is usually easy to book.
• Not all but some of the front desk in the night shift were unprofessional.

“I would stay there again.”

Oct 29, 2006 by Larry from Noblesville, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• No exercise facility.

“Have stayed here 2 weeks ago while on business, so obviously I liked it enough to stay again.”

Oct 3, 2006 by Maureen from Appleton, WI
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• Breakfast was nice, room was quiet.
• Room smelled of smoke, although non-smoking room, bathtub grungy, staff not accommodating room request.

“We stayed here 3 years ago and found it to be a lovely, clean hotel with wonderful service. We were very disappointed this time, as our room (and all of our things) smelled strongly of smoke, although it was designated as a non-smoking room. Also, the staff were not willing to give us a room with a king-sized bed even though we called far in advance -(this also was different from our previous stay.) All in all, it was a fine place to spend the night, but with young children (infant and 3-yr old) we didn't find the cleanliness up to our standards. The breakfast was nice and the room was quiet. We most likely wouldn't choose this hotel again in the future.”

1 of 1 people found this review helpful.