User Reviews for Sheraton Chicago Hotel Tower

Research User Reviews for Sheraton Chicago Hotel Tower (1-20 of 1574)

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Sep 8, 2008 by Tanya from Littleton, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Rooms kind of small.

“Wonderful for price and location!”

Sep 6, 2008 by Barb from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and lobby.
• Internet was not free, parking was expensive.

“Great location and views of the river. Very nice rooms.”

Sep 6, 2008 by John from Litchfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Lobby and location.
• Bedding is starting to look worn.

“Excellent hotel and great staff.”

Sep 5, 2008 by Kathy from Barrington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, nice staff, great comfortable beds and room views were awesome.
• All was good.

“Really would recommend this hotel to everyone. Great location, nice staff, great amenities. The view from the pool terrace was awesome.”

Sep 4, 2008 by Kent from Hudsonville, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was polite and professional.
• Ice machine was broken.

“Would stay here every time if possible.”

Sep 4, 2008 by Chad from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• They did not have our room at check-in.

“They did not have a room for us when we checked-in. However, they went above and beyond to remedy the situation.”

Sep 4, 2008 by Evan from Alpine, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful in every way. Would not stay anywhere else in Chicago for the money.
• Left a couple shirts in a bag and it was thrown away but in their defense it was by the trash. They should have looked though.

“Wonderful people, friendly place that took care of every detail. They were did everything you could ask of them. Great location and a great value.”

Sep 4, 2008 by Angela from Bedford, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It was a beautiful hotel with a very friendly staff.
• The rooms were ok but not great.

“This a beautiful hotel with an extremely accommodating and friendly staff. The rooms were clean and nice but nothing fancy. The pool was also very nice and clean. The hotel has a great location with beautiful scenery and fast access to Michigan avenue. The over all experience was very nice.”

Sep 4, 2008 by Kerri from Goshen, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, comfortable beds, courteous staff.
• Rooms could use a little updating.

“Overall the hotel was great, clean, comfy beds, knowledgeable staff.”

Sep 3, 2008 by Tiffany from Marion, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• I liked the location, it was easy to get to the attractions that I wanted to see.
• Modernization of room.

“I would recommend this hotel for convenience to local attractions. We only stayed for 2 days so we did not get the full experience that you would get in staying a full week, however the staff was courteous and friendly.”

Sep 3, 2008 by Lori from Decatur, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Nice and comfortable bed. CHI bar has great bartender.
• Horrible valet service. The worst ever! Front desk way understaffed and rude.

“Common areas, room and bed were well decorated and comfortable. Soap and shampoo are nice. Overall, a nice hotel in a nice location. However, it is very lacking in some aspects of service. The front desk was understaffed and not very friendly. Valet service was a huge hassle. There are at least 4 action steps for a customer to take before their car can be retrieved from valet. Not to mention that the valet lock box got stuck closed and I had to wait for nearly 30 minutes while someone tried to pry it open! While waiting I asked if they would comp me a taxi to get me to my destination on time and they said no without even asking a supervisor! Valet posts signs about comp window cleaning service, but my windows were never cleaned. Worst valet ever.”

Sep 3, 2008 by Todd from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly and helpful staff.
• We were not aware that the pool did not require the health club fee before arriving.

“We enjoyed our stay at the Sheraton Towers. The location was great and we found the staff to be very friendly and helpful. The beds were very comfortable and we love the flat screen HD TVs. We will likely stay there again.”

Sep 3, 2008 by Jeff from South Bend, IN
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• The location and the fact it catered to adults more than kids.
• Room was dirty under the beds.

“Great location and rooms are very appropriate for the star rating. Would stay again.”

Sep 2, 2008 by Steven from Holland, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close proximity to the Miracle Mile.
• No free internet computers in the lobby. Had to pay for use in business center.

“Easy to find. Great location with close proximity to the middle section of the Miracle Mile. Very good value for the money. Would recommend it to others.”

Sep 2, 2008 by Gary from Waterloo, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Close to shopping.
• Nothing.

“The staff was very friendly and helpful. The check-in was fast and convenient and the hotel was lovely.”

Sep 2, 2008 by Ann from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's location.
• The extreme cost of valet parking.

“The restaurant staff could of been friendlier and more attentive. The valet parking cost was very extreme. The location was very convenient. The decor of the hotel was very nice.”

Aug 28, 2008 by Cyndi from Okemos, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• We had a view of the river and the lake. The room was clean and elegant.
• Parking was very expensive.

“This hotel exceeded our expectations.”

Aug 28, 2008 by Timothy from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location on the river.
• Not enough service people were available.

“The hotel was well placed by Mich Ave. It lived up to four star rating.”

Aug 26, 2008 by Andre from Edgewater, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Proximity to attractions/downtown.
• Where are the restrooms in the central lobby.

“Excellent hotel for both the business traveler as well as for leisure. Close to shopping, entertainment (Navy Pier, AMC, Bowling) and Business District. Very large hotel but did not feel uncomfortable. Great steakhouse inside hotel (Suhlas) and breakfast buffet ($20).”

Aug 25, 2008 by Brian from Angwin, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Comfortable bed and central location.
• Dusty surfaces in room.

“Very good, comfortable hotel with helpful friendly staff. Just a few minor quirks, including slightly dusty surfaces in room and one lamp that could not be turned off without unplugging it; otherwise everything was functional and comfortable. I suspect that every room has at least a good view, and many with amazing views.”

Aug 25, 2008 by Jennifer from Sugar Grove, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[8]

• Location.
• Small rooms and very noisy.

“The rooms are tiny and don't expect to get a good nights rest. We heard everyone walking down the hall ways and the room walls are paper thin. We could hear the entire conversations of other guests on both sides of our room. We were awoken each time in the night from someone coming in and out of their rooms. The mattresses are very uncomfortable and old. Plus the parking is $47 per night. Way out of line. We would never stay at this hotel again.”

Aug 25, 2008 by Judy from Sterling, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful views from room.
• Very expensive parking.

“Everything was great with the exception of them charging $42 a day for parking. I would have parked across the street for $18 if I knew this ahead of time.”

Aug 24, 2008 by Marlene from Tecumseh, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Friendly and quick check in.
• Dirty ice tongs and they were left off bucket but the maid just put them back without looking at them.

“Great location if you are wanting a downtown Chicago experience. Could walk to most sites. Free trolley but we didn't use.”

Aug 24, 2008 by Stewart from Joliet, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean and friendly.
• Unexpected costs (parking) and misleading upgrade.

“Upgrade of $50 for a better view, breakfast, and cocktail snacks a complete waste of money (doubled cost). The room was very small, the view no better, initially given one bed although asked for two, add food offered at times I really couldn't use. No Savings”

Aug 23, 2008 by Sean from Dublin, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful view from room window.
• Charge for internet usage.

“Great location and beautiful decor.”

Aug 23, 2008 by Mary from Tecumseh, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful view of the river.
• Parking is additional $40 per day.

“It's a very nice hotel, my first time staying downtown Chicago so I can't compare it to anything.”

Aug 23, 2008 by Nancy from Granger, IN
Overall Rating: 10
Cleanliness:[10] • Location:[9]

• As a solo female traveler I felt comfortable.

“Only good things to report. Good location, desk staff gave me a room with a spectacular view, all hotel staff was extremely friendly and helpful, good location as it was just blocks front middle of North Michigan Avenue which gave me easy and close access to everywhere I wanted to go.”

Aug 23, 2008 by Mohamed from Perrysburg, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, the rooms and the staff were great.
• Internet charges were very high, their billing system is confusing and inaccurate, they tried to bill us for some thing we did not do!

“The hotel is beautiful with outstanding view of the river and the lake, the location is great, 5 minutes walking from the lake, Navy pier and Michigan Avenue. The rooms were clean with very nice comfortable beds. When we checked out there were charges on the bill we never incurred, they charged us for room service but we never ordered also they charged us twice for parking, however the receptionist corrected our bill and the staff was very nice.”

Aug 22, 2008 by Catherine from Aliso Viejo, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[10]

• Location.
• Room was not great.

“We stayed at the W Chicago for 3 days before our stay at the Sheraton. If I were to return again I would stay at the W over the Sheraton.”

Aug 22, 2008 by Lynne from Geneseo, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient location, friendly staff, easy check-in and check-out.
• Everything was very nice.

“I took my daughter and granddaughter on train to see Chicago. My granddaughter, age 8, kept saying over and over she loves Chicago. She loved the hotel and swimming pool. The staff is very helpful and kind. It was a wonderful experience. I'm sure we will do it again someday.”

Aug 21, 2008 by Andrew from Machesney Park, IL
Overall Rating: 0
Staff:[7] • Location:[8]

• It was clean and the smell of fresh flowers when you first walked in the door was wonderful.
• The tub did not drain very well, and the window would not open properly.

“My wife and I had a great time in Chicago. The location of the hotel made the sights that we were interested in very accessible. We will most likely stay here again the next time we visit the city.”

Aug 21, 2008 by Xetavious from Detroit, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and the beds were awesome!
• The people in room # were smoking.

“The hotel was beautiful even while under a little construction! The beds were so comfortable I did not want to get up, at least until I smelled smoke.”

Aug 21, 2008 by Tom from Waukesha, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly, accommodating and prompt with any request.
• The coffee maker in the room was a one cup should be larger.

“The hotel is very large and busy, but the staff to a person was helpful and very friendly. The concierge was fabulous and fast. The location is outstanding -walking distance to most everything - except the museums but we were not there for that. The experience was positive from top to bottom.”

Aug 20, 2008 by Suzi from Porter, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone in the hotel was extremely friendly and helpful.
• The noise in the hallway was a little annoying. (mostly children).

“We were very pleasantly surprised with the hotel. We loved the location being right on the river and still having views of the lake. The room was beautiful and very comfortable too. We hope to go back soon.”

Aug 20, 2008 by B from Sun Prairie, WI
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Very nice view of the lake.
• Housekeeping tried to enter at 8:30 am and 9:30 am on a Saturday morning waking us up.

“Good location, great view but housekeeping woke us up twice by trying to get in the room, once at 8:30 am and then again at 9:30 am on a Saturday morning.”

Aug 19, 2008 by Kathy from Brighton, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• It was very clean. Room was pleasant, had a good view and location.
• Parking cost $42. Not easy to get car. Room door was hard to open.

“Very nice and clean hotel with comfortable beds and great view. Rooms are pleasantly decorated. The staff was very polite and happy to help us. Bathroom sink fixtures could use updating. Parking was very expensive.”

Aug 19, 2008 by Luann from Carol Stream, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view was fantastic.
• Took too long to pick up our car at the end of the trip.

“The location was perfect. The view from our room was of navy pier and lake Michigan, it was beautiful. The hotel itself was clean and upscale.”

Aug 19, 2008 by Jeavita from Bloomington, IL
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[10]

• Location was great, very close to the Magnificent Mile.
• Room need up dating.

“Our room was not clean, the bedding has stains complain to front desk that morning return that evening room bedding still not change. This hotel was not a 4 star hotel.”

Aug 18, 2008 by Leah from Frankfort, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The bellhop was so helpful, gave directions to places, and made recommendations, even offered to fill our cooler with ice!
• Decor is somewhat dark, bathroom could be cleaner.

“The lobby is amazing with the Zen like fountains and decor. The rooms, however, are not large enough for the dark colors used for decorating. The view was perfect, as I asked at reception for a view the kids would like. (We saw the Navy Pier ferries wheel and the lake) The beds are so comfortable! I was fine in a double with my 6' 7" husband and at home we sleep in a king size. The pool was nice for the kids after walking around the city all day. We had a great stay!”

Aug 17, 2008 by Bruce from Winnetka, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great bed and pillows.
• Having to pay $42 a day for parking.

“There should be a discount for parking. The bathroom door was out of alignment. Otherwise the hotel was clean, attractive and had lots of friendly staff.”

Aug 16, 2008 by Teri from Fond Du Lac, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff was friendly and capable, comfiest beds, beautiful view from hotel window.
• Parking was expensive.

“Hotel was in a perfect location. Our room (me and two teenage girls) was large, comfortable and clean with a lovely view of the Chicago River and Lake Michigan. Every staff person we talked to was helpful and friendly to us. I can't think of a single complaint.”

Aug 15, 2008 by Jim from Royal Oak, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[10]

• Staff was very helpful.
• Bathroom wasn't clean. Parking cost more than told via phone. Internet cost $12/day, most hotels are free.

“Did not use hotel parking because it was more. Bathroom wasn't as clean as they should be for this star rate. Beds were good, $5.00 if you open the water bottle. Internet cost $12/day. Come on. Staff was very helpful at desks. Maids followed special request for coffee packs for the next day. View from our room was fine. I am not sure I would stay again.”

Aug 15, 2008 by Barb from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Views were spectacular.
• Room smaller than expected.

“Nice place to visit but wouldn't want to live there.”

Aug 15, 2008 by Kurt from Spring Lake, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great views and location, very nice construction.
• Parking price was too high.

“Overall great stay for the price. This hotel is in a great location close to shopping, lake, and several other fun activities.”

Aug 14, 2008 by Tracie from Brookville, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[6]

• The beds were comfortable.
• Everything cost extra: internet, workout room, parking was $84 for less than 2 day.

“There should be some perks for staying at a 4 star hotel without having to pay so much more. The cost of parking as a guest of the hotel was absolute robbery. I have had more courtesy perks given to me staying at a Holiday Inn.”

Aug 13, 2008 by Tammy from Owensboro, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The view of the canal was beautiful.
• The parking fee was too much!

“It was my first trip to Chicago. The view was incredible. It was within walking distance to everything we wanted to do. I highly recommend this hotel.”

Aug 10, 2008 by Janice from Murray, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Many knowledgeable concierge staff available during most hours.
• No dislikes.

“Near Navy Pier and a short walk from all public transportation. Clean, upscale rooms catering to both business and family customers.”

Aug 9, 2008 by Tania from St. Paul, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent and it was a very nice hotel.
• The restaurant that serves breakfast was closed.

“The room was very comfortable and clean. The view was fabulous, and it was extremely convenient location to walk to the magnificent mile, Navy Pier, and Millennium Park. We even walked home from the Ford Center after watching a performance. The food and drinks at the Chi Bar were very good ( but what you would expect at a hotel such as this one.) They do charge to use the fitness facilities, which I didn't like. Otherwise it was a great stay.”

Aug 9, 2008 by Tai from Milwaukee, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel service was excellent, great view from the room, and very friendly people everywhere.
• No access to a microwave (for our leftovers that we had to throw away) and the AC was on too high in the lobby.

“Great staff, great room with a wonderful view, and great location. My husband and I celebrated our 1 year anniversary at the Sheraton Towers and we don't regret a second of it. Close to everything we wanted- Navy Pier, Michigan Ave shopping and restaurants, museums. Talk to the concierge staff- they gave us extra perks in our room, great advice on Chicago nightlife and restaurants. Recommend this hotel to everyone!”

Aug 8, 2008 by Amy from Granger, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall, the hotel was beautiful.
• Honestly, there is nothing!

“This hotel is amazing. It is perfect walking distance to everything downtown, making it in the perfect location. The staff was amazing, very attentive and friendly. Checking in and out of the hotel was a breeze! I would definitely recommend this hotel.”