User Reviews for Embassy Suites Hotel Chicago-Downtown/Lakefront

Research User Reviews for Embassy Suites Hotel Chicago-Downtown/Lakefront (21-40 of 316)

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Dec 31, 2007 by Florabel from Urbana, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodating and friendly staff, good food, clean facilities, provided enough toiletries, good location.
• Parking fee wasn't included in the price.

“It was a very comfortable place to stay. Good breakfast. Good, hospitable, and friendly staff.”

Dec 26, 2007 by Dave from Cincinnati, OH
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Great location, beautiful hotel, awesome rooms.
• I got sick from the buffet.

“Extremely good location. Near everything great in Chicago. I would stay there again. Don't eat the buffet (I got sick).”

Dec 21, 2007 by Beth from Kalamazoo, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The managers reception, breakfast buffet & great bath towels!
• The concierge was never there on Friday or Saturday but was there when we checked out on Sunday.

“We loved our stay here. Everyone was friendly & very accommodating. We'll be back for sure.”

Dec 20, 2007 by Missy from Vandalia, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Spacious.
• Did not get a king bed ahead trouble at the desk getting room correct.

“Overall the hotel experience was good it started off a little rocky with the check in process and did not get a king sixes bed room but a room with 2 double beds but was able to accommodate. All other experiences went well.”

Dec 18, 2007 by Schmidt from Munich, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Two room apartment in city center within easy walking distance to all attractions and shopping.
• To small spa area next to lobby and restaurant.

“Excellent for up to three persons sharing apartment in the heart of Chicago.”

Dec 18, 2007 by Alan from Culver, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great breakfast.
• Getting to my room took two elevator rides.

“This is a very nice, family friendly hotel. It is especially well located for those who wish to visit Navy pier or shop on north Michigan.”

1 of 1 people found this review helpful.

Dec 14, 2007 by Paul from Lisle, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent views, location and amenities.
• Parking.

“The hotel was great.”

Dec 13, 2007 by Amber from Brimfield, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location, free 2 hour cocktail hour, frees full breakfast.
• Uncomfortable springy beds.

“Great location. Great friendly staff. Would definitely stay here again.”

1 of 1 people found this review helpful.

Dec 12, 2007 by Marcia from Wheaton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked the suite setup w/sofa bed in a separate room.
• The complimentary breakfast buffet was chaotic and noisy in the big atrium.

“I love the location! The room was very nice, and comfortable. The big atrium was not as comfortable as some, and noisy, but for what we wanted. A good room in a great location. It was all we could want for the price at the busy time of year.”

Dec 12, 2007 by Kathi K. from Wauwatosa, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• I liked the size of the room and location of the hotel.
• I got a smoking room and I had confirmed a non smoking room.

“The hotel was very nice and our room was satisfactory. Most of the staff was friendly, but our room was ok. The remote didn't work, there were stains on the carpet and it smelled badly of stale smoke. Overall, it was nice and the location was good. I was happy overall.”

Dec 8, 2007 by Tom from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location, large rooms.

“When I got to the hotel, they were nice enough to put me into a non-smoker, so I was able to stay there.”

Dec 7, 2007 by Shelly from Hubertus, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The breakfast buffet was great and happy hour too.
• We got a smoking room, but it wasn't the end of the world for the price we paid.

“We had a great time. Walking distance to Michigan Ave shopping and close to bus route, etc. There was a high-end grocery and Starbucks across the street, which was convenient. Staff very friendly and included breakfast and happy hour a treat. We'll go back definitely!”

Dec 6, 2007 by Glenn from Rochester, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The hotel staff was very helpful! I also loved the atrium.
• It is a bit off the beaten path of the Mag-Mile.

“We enjoyed the hotel and hope to return with our nieces some day. The breakfast was a great way to start the day, and cocktails in the evening were a nice way to unwind. I hope we can continue to get a hotel like this for the price we paid.”

1 of 1 people found this review helpful.

Dec 6, 2007 by Sarah from West Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I loved the room at Embassy Suites. It was spacious and clean. The workers at the hotel were very friendly.
• The breakfast was free, but the lines were very long.

“Wonderful hotel. I would like to stay at this hotel every time I go to the city. I did not get the opportunity to use the pool, however it looked very nice. The rooms were big with plenty of room to move around. Great place.”

1 of 1 people found this review helpful.

Dec 6, 2007 by Brooke from Lees Summit, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• I enjoyed the continental breakfast in the morning.
• Even though the room was smoking, the room smelled stale and stuffy. I think more ventilation is needed (i.e. ceiling fan).

“Great stay overall. This hotel is in the perfect location. It was close to downtown, but for the most part away from all the traffic.”

Dec 6, 2007 by Ashley from Centerville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very spacious.
• Loved everything about it!

“Our stay was more than enjoyable. Beautiful and spacious room! Perfect location!”

Nov 9, 2007 by Lori from Lansing, MI
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Get free breakfast!
• Room could have been cleaner.

“Great place to stay!”

Oct 29, 2007 by Jackie from Elkhart, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and helpful/ everything was super clean.
• A small restaurant inside the hotel would have been nice.

“I would definitely stay here again.”

Oct 26, 2007 by Linda from St. Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• Extremely friendly and helpful staff.
• Compared to other Es I have stayed in, stark and very unattractive.

“I have stayed at Es in several cities and have always been impressed by gorgeous setting of the lobby and atrium. This hotel was extremely disappointing in that respect. The location was wonderful however, and we walked everywhere. Staff was wonderful and helpful and the made to order breakfast was great.”

Oct 25, 2007 by Gordon from Chanhassen, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Ease of check in with the drop off area underneath the hotel.
• The open atrium right out of the room was a little scary.

“The breakfast was great and enough choices for everyone.”

Oct 21, 2007 by Leslie from Brownstown, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The receptionists and staff were very friendly.

“Very clean, simple, modern, great staff the breakfast buffet selections was very good. But the rooms are not cozy at all.”

Sep 29, 2007 by Jamie from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed and pillows were so comfortable!
• I had to have a smoking room, and Im a nonsmoker.

“The hotel is wonderful. Open, clean, with a great breakfast and happy hour. Plus, the entire staff smiled and said hello to everyone.”

Sep 25, 2007 by James from Sonoma, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Staff and cleanliness.
• Location.

“The hotel was fine but I felt the price was very much on the high side.”

Sep 25, 2007 by Debi from Shelby, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They have complimentary cocktails and full cook to order breakfast.
• I can't think of anything.

“I found this to be the best hotel we stayed in during our stay in Chicago. We also stayed in the Westin and Wyndham and they were not close overall to this hotel. We had a problem with our wireless and this hotel actually sent up a person to fix the problem. Very impressive when most give you an 800 number to call. We will go back to this hotel and highly recommend it to travelers wanting to stay downtown Chicago.”

Sep 10, 2007 by William from Murphysboro, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent!
• There us nothing I did not like.

“I would stay in this hotel again without a second thought. From registration through check-out it was a wonderful experience.”

Sep 8, 2007 by Armando from Beverely Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful staff; breakfast and happy hour.
• No complaints.

“Well located, roomy, clean, helpful staff.”

Sep 7, 2007 by Luis from Omaha, NE
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location in town.
• Price for parking.

“Is OK hotel. I'll back to the same location.”

Sep 7, 2007 by Jen from Madison, WI
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Lots of free amenities.
• Room and public spaces a little worn.

“Excellent, great location and amazing free food and drink, very nice!”

Sep 6, 2007 by Walter from Divernon, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[9]

• Spacious rooms and free breakfast.
• Not able to check in prior to 4:10 (from 11am) because no rooms were available.

“Great hotel and location. Only complaint was that we had to go back to the hotel to try to check in. We started at 11 am and finally got to check in at 4:10 pm, tried numerous times in between and were told that no rooms were clean yet.”

1 of 1 people found this review helpful.

Sep 4, 2007 by Michael from Troy, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff friendliness, hot buffet complimentary breakfasts, room/suite surface.

“Excellent location, clean, friendly staff, complimentary breakfast with hot buffet (better than other Embassy Suites), reasonable priced for downtown Chicago and it is the perfect getaway for a family with children, close to Navy Pier, Grant park and Magnificent Mile. We booked for 3 days and ended up staying a whole week. Highly recommended. Best price/quality ratio you could find in Chicago!”

1 of 1 people found this review helpful.

Aug 30, 2007 by Suzanne from Florissant, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location within walking distance to Michigan Ave, navy pier, Millennium park, and restaurants.
• Difficult to find the parking garage, took a while to navigate through the streets.

“I loved this hotel. It was extremely nice and the free breakfast was great! They also have a happy hour from 4-7:30 where they have free drinks and appetizers. Great location, would visit again. Navy pier is only about 4 blocks away and Michigan Ave is right up the street. Couldn't have asked for anything better.”

1 of 1 people found this review helpful.

Aug 28, 2007 by Debbie from Bensenville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to navy pier / Michigan avenue.

“Wonderful staff / clean hotel and nice location.”

Aug 27, 2007 by Robert from Edinburg, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Assigned a smoking room on 1st night.

“An excellent hotel in the right location.”

Aug 23, 2007 by Helene from Flushing, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[10]

• Convenient location.
• The free for all cocktail hour chaos and housekeeping would knock on our door too early in the morning.

“I went with my family on a short vacation. It was a very convenient location and room was a comfortable size with my 2 kids. Staff was friendly and the room was clean.”

Aug 22, 2007 by Al from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was simply decorated etc, but elegant. Very clean.
• A little confusing on 2 sets of elevators. Had to take garage elevators to get to front of hotel.

“This was located a few more blocks off Michigan Ave. than we usually stay, but we actually liked the location. Close to grocery stores, movie theater etc. The hotel was so spacious and the breakfast and social hr each eve was very nice. One of the best places we have stayed.”

Aug 22, 2007 by Mamie from Bluffton, OH
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Very pretty hotel. Awesome free breakfast!
• Only had a smoking room available, room was a little dirty.

“Very nice hotel, very spacious rooms with microwave and mini fridge. Staff was very nice. Close to Michigan Ave. And navy pier. Big bonus. Awesome free breakfast and movie theatre and bowling alley next door. Will definitely stay at embassy suites again.”

Aug 21, 2007 by Mike from Madison, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price, location and experience were great!
• Wonderfully free alcohol but long lines to wait in.

“Our check in was quick and easy. The hallway was quiet at night. The bed was very comfortable. The accommodations fine as well. We felt welcome and were treated with a smile by the maids as we walked in the hallways. Everyone was very kind.”

Aug 20, 2007 by Maria S. from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient location to Navy Pier and many restaurants.
• I didnt dislike but hotel is not noticeable enough.

“Great!”

Aug 14, 2007 by Rick from Green Bay, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and hotel amenities, clean and safe.
• Parking is always a challenge in Chicago.

“An excellent suite with a location in the heart of the Chicago magnificent mile. Clean rooms and friendly staff. Complimentary breakfast buffet was an added bonus to our stay.”

Aug 13, 2007 by Julie from Decatur, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• The staff was very friendly; rooms very comfortable.
• Location is a bit off the main roads so getting a taxi isn't easy.

“Hotel staff was very friendly. Rooms were very comfortable. Would definitely stay here again.”

Aug 13, 2007 by Christy from Richland, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Appetizers, drinks, and breakfast.
• Too much chlorine in spa - could not use it.

“Great hotel - loved the location and rooms.”

Jul 31, 2007 by Rhonda from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The free breakfast and evening drinks were great. I have stayed at any other hotel that offered this hospitality.
• The elevator to enter the hotel and the elevator to the rooms were on opposite sides of the hotel.

“I liked the hotel very much. The deluxe suite with the pull out sofa was perfect for us. Everyone was very pleasant and helpful. The lady who took our breakfast ticket (I didn't get her name) was very nice. She greeted us with a smile, explained the food lines, and always told us to have a good day.”

Jul 29, 2007 by Veronica/Steve from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the great service and I especially like having a complementary full service breakfast.
• I did not like having to pay for parking.

“I enjoyed my stay at Embassy Suites Chicago Downtown Lakefront; it met my expectations. I would recommend this hotel to friends and family.”

Jul 29, 2007 by Terrianne from Salisbury, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• The 2 separate rooms.
• Inconvenient getting to elevators and lobby and rooms.

“I had to fight for a non-smoking room and then we were put back in a corner with a terrible view. I do not like to be treated this way.”

Jul 27, 2007 by Laura from Bettendorf, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Friendly staff, great manager's reception.
• Stains on carpeting in lobby and in room, staff didn't know correct rate of parking.

“This hotel was close to shopping and public transportation. The staff was friendly and helpful. The room was comfortable. We'd stay there again.”

Jul 26, 2007 by Pamela from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The spaciousness of all the rooms in the hotel room including closets and the extra sink outside the bathroom.
• The hotel room doors are very heavy and hard to open and the elevator doors close very quickly.

“Great location. Clean and spacious rooms. Offer included breakfast and snack happy hour.”

Jul 24, 2007 by Craig from Avon, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was great and the staff very helpful and location spectacular.
• The pool area was not watched well and kids were doing foolish things.

“This hotel is in a perfect location for travel and business and I highly recommend staying here.”

Jul 21, 2007 by Elaine from Big Bend, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the location and friendliness of hotel staff. Also the breakfast buffet.
• The pool was a little small, but at least a big city hotel had a pool.

“I was well satisfied with the hotel. It was a convenient location and the hotel lobby had a very modern look to it with a beautiful waterfall in it. The room was large and very clean. The bedding was top quality. I enjoyed my stay.”

Jul 20, 2007 by Tadd from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary breakfast was outstanding.
• Having to pay for in-room internet access.

“The Embassy Suites was the perfect choice for our visit to Navy Pier. We were a short walk from our destinations. The complimentary breakfast was outstanding with cooked to order omelets, bacon, sausage, pastries, juices and coffee.”

Jul 17, 2007 by Gina from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• Too long of lines at managers reception and breakfast.

“We would definitely stay here again. Location was excellent for Navy Pier and Michigan Avenue.”