Research User Reviews for The Drake (21-40 of 305)

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Jan 27, 2009 by Jen from Valley Village,CA
Overall Rating: 10

• It's historic.
• It's a bit too stuffy.

“Beautiful hotel, attentive staff - everything you would expect from The Drake.”

Jan 4, 2009 by Mke from Grayslake,IL
Overall Rating: 10

• Great location.
• No swimming pool & poor
  TV reception.

“Great location and fabulous hotel. Top shelf amenities and nice coffee machine in room. Had to request robes, but they were nice and no cost to use. Right by all of the shopping and buses, etc. My family really enjoyed it.”

Dec 10, 2008 by James from Dearborn,MI
Overall Rating: 10

• Great.

“This is a great hotel with some great nastalga. I will stay there again for sure. Great location, 300ft from Miricle Mile. Service is what you would expect from a 4star. Staff was very freindly and helpful. Rooms are great and spacious and show some of the real history of the hotel.”

Dec 5, 2008 by Dani from Bourbonnais,IL
Overall Rating: 5

• I liked the bed.
• I did not like the room. It was a cubicle at best.

“I think back in the day, this was a grand hotel. It seems to need a little updating. The rooms are very small (at least the room we had was). I am glad I was able to stay in this hotel. However, I would not choose it in the future.”

Dec 1, 2008 by Cole from Omaha,NE
Overall Rating: 10

“This hotel is a great place to stay for a long or quick trip. Located toward the end of the mile, but easy access to all the shopping and dining that you could want!”

Nov 24, 2008 by Rudolph from Newport Coast,CA
Overall Rating: 10

• Ambiance, beautiful, breakfast buffet was excellent, location.

“I would recommend this hotel to anyone who wants a luxury hotel in a very central location in Chicago. The staff was wonderful and very helpful. Can not think of anything that was not excellent.”

Nov 19, 2008 by Kim from Wyoming,MI
Overall Rating: 7

• The lobby was beautiful.
• I asked for 2 queen size beds because I was traveling with our 17 year old daughter and they had a room with 2 twin beds.

“I felt that they should have found a suitable room. The drain in the bath was clogged. This has happened every time I have stayed there. I think the old pipes can't be fixed. It is getting a bit run down.”

Nov 11, 2008 by Paul from Noblesville,IN
Overall Rating: 10

• Location, decor, staff, restaurants.

“You can't go wrong with this hotel. The staff were the best I have ever dealt with. They were attentive to every need and went out of their way to make our stay pleasant and memorable.”

Nov 10, 2008 by Julie from Franklin,MI
Overall Rating: 10

• Beautiful hotel, very friendly staff and great location.

“The Drake is one of Chicago's premier hotels. It has been a landmark since the early 1900's but is continually updated to maintain its superior facility. The location is great and the staff is very accommodating. I would recommend this hotel to everyone.”

Nov 6, 2008 by Deborah from St Clairsville
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[10]

• Friendly employees.
• Very dirty carpet.

“Very disappointed in The Drake. Room was not ready when we tried to check in around 3:30. Carpet was very dirty - badly stained and crumbs from former guests' food. Bathroom floor was dirty, especially accumulated in corners. Also, we were not able to sleep because of noise coming from another rooom - walls are thin. Will not stay there again, knowing that there are other much nicer and cleaner hotels in that same general area.”

Nov 5, 2008 by Rob
Overall Rating: 9

• Retro elegance!
• Could use a casual "pub".

“Tons of history. Sophisticated. Great location.”

Nov 3, 2008 by Mary
Overall Rating: 10

• Friendly staff, comfortable room, excellent location.
• Distance from theater district, but cab was reasonable.

“This is an excellent place to stay!! Michigan Avenue shops and museums are very convenient. Not as convenient if you are with people who have difficulty walking. Beautiful and elegant!”

Sep 17, 2008 by Veronica
Overall Rating: 10

• The service was excellent. Every employee, we came in contact with, went out of their way to help us.
• The room we were in had a musty odor and the carpet was not in good shape.

“The service in this hotel was better than any other hotel I have stayed in. The lobby was beautiful and all of the facilities were very well maintained. The hotel was located in downtown Chicago and very convenient to everything. We had lunch and a late night appetizer in the hotel and both meals were very good. The clam chowder in Coq d'Or was some of the best chowder I have ever tasted, full of chunks of clams and potatoes and it was perfectly seasoned. I would definitely recommend this hotel for anyone looking for world class service, good restaurants and conveniently located downtown.”

Sep 16, 2008 by Don
Overall Rating: 10

• Staff was terrific.

“The Drake is still the Drake.”

Sep 10, 2008 by Jon from Elgin, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location was great.
• Parking was expensive.

“What can I say. It's the Drake.”

Sep 10, 2008 by Michele from Hillsboro, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and the location was wonderful.

“Our experience at The Drake was great. Our view was gorgeous overlooking Lake Michigan. The location was very convenient to the Magnificent Mile and the staff was very friendly. The concierge was great.”

Sep 4, 2008 by Erin
Overall Rating: 10

• The entertainment in the lobby, the service, location and the room itself.

“I would recommend this hotel to anyone traveling to Chicago. It is first class and loved it!”

Sep 3, 2008 by Ron from Beecher, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The overall appearance of the hotel.
• The parking was only by valet SUVs which we had.

“The hotel and room was nice, clean, and scenic overlooking Lake Michigan. $50 to park your car over night is outrageous. This more than anything is why I would not return to this hotel.”

Aug 25, 2008 by Randall from Elizabeth, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[10]

• Location.
• Outdated.

“Great location, but needs major updating!”

Aug 25, 2008 by Jim from Okemos, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location with outstanding accommodations.
• Nothing.

“Wonderful location with a customer oriented staff. Loved the history of the Drake.”

Aug 17, 2008 by Michael from Lexington, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great historical hotel if you like that sort of experience.
• Outdated.

“Good experience.”

Aug 14, 2008 by Jill from Liberty Lake, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was very helpful and friendly.
• Small dogs in hotel rooms.

“We had a horrible flight and did not get into our hotel until 0230. Staff saw how tired we were, and that we did not have any luggage, and gave us tooth brushes and complimentary breakfast coupons. The staff felt sorry for us and tried to improve our experience in Chicago. We loved the city and The Drake Hotel.”

Aug 14, 2008 by Nikole from Cedar Falls, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our corner hotel room was huge and they had a pull out sofa bed for the kids.
• The food at Coq d'Or was not tasty. The fish was not fresh and the steak overcooked.

“Our family loved the accommodations. It was unique to be staying in such a famous hotel. The staff was helpful and welcoming. Even though there is no pool at the hotel the clean beach is across the street. It is a must see.”

Aug 12, 2008 by Tony from Ypsilanti, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Huge rooms and great location.
• Small bathroom and staff was unfriendly for a 4/5 star hotel.

“The location is great and the room I had was huge. It was fairly pricy. The bathroom was small and lacked shelving to put toiletries on considering the room was huge, it was odd to have a small bathroom. For such a high end hotel the staff was unfriendly and not trained well.”

Aug 7, 2008 by Travis from Oceanside, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[9]

• Location of the hotel was great.
• Old hotel with rude staff that needs a major overhaul.

“We checked into room 147 at first which had no natural light, dirty and sticky carpet, beer in the mini-bar which had been emptied and refilled with water, and full of mosquitoes. We moved into another room which was better but still had that old feel and smell to it. The dark and dingy casual restaurant served greasy food with poor service. Very disappointed with the Drake hotel.”

Aug 6, 2008 by Sandy from South St. Paul, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• Check in, room, location.

“This hotel is the worst I have ever stayed in, in Chicago. I would not stay there again! Not clean, rude staff, small rooms, very small beds!”

Aug 5, 2008 by Pam from Lebanon Junction, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful and plush. Everyone was very friendly.
• Nothing.

“From check in to check out all of the hotel staff, including restaurants, were very friendly and interested in speaking to you. The room was very comfortable, the bed slept great, and the room was spacious. Thank you for the opportunity of staying there.”

Aug 5, 2008 by Frank from Plymouth, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The Drake experience is consistently very good. When traveling, this is hugely positive.
• I needed access to my car (next door garage) and the front desk had not already called despite my request.

“This is a local favorite for me- the Drake is in a convenient location and the service is consistently excellent, the rooms and beds, in particular, are always very comfortable. Free web access would be nice.”

Aug 5, 2008 by Kim from Minonk, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location - spacious rooms -friendly people.
• We wish there would have been a small coffee shop.

“Our family of 20 met at the Drake in Chicago. We all had a great time and the hotel is beautiful. It is in a great location. Staff is very helpful! We loved it!”

Aug 5, 2008 by David from Gallatin, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very historic.
• Parking was very expensive.

“Very nice. Would stay at again. Valet parking was very expensive and we were not informed how much until we got the bill.”

Jul 31, 2008 by Sherry from Pekin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The elegance of the hotel, and the location.
• No pool.

“The food in Drake Bros. was wonderful. Our room was clean, the bed was very comfortable and the food and drink bar was well stocked. The elegance of the hotel took our breath away and the history of it is fascinating. We were happy to be at the top or beginning of the mile. We were close to the shops we wanted to visit.”

Jul 30, 2008 by Trevor from Comstock Park, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location is great. Nice ambience. The lobby is beautiful.
• No hair dryer.

“Very nice historic hotel. The rooms were clean and the bed was extremely comfortable. Extras were extremely expensive, e.g. $1.50 for a local phone call and very high priced room service menu.”

Jul 30, 2008 by Jen from Madison, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very clean and newly renovated. Excellent location!
• I did not see a bar or restaurant in the hotel and the lobby area was very small.

“I am so glad that I stayed there. The location is perfect and the rooms were nice, clean and newly renovated.”

Jul 29, 2008 by Shawn from Bettendorf, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best hotel I've ever stayed in.
• There was nothing that I didn't like.

“The staff was very friendly from the moment we pulled up to the time we left. The hotel was very historical and we enjoyed our stay very much.”

Jul 29, 2008 by Jim from Hinsdale, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Great location, historic hotel.
• Needs a pool for kids.

“Great location, interesting historic hotel. Drinks in the bar a bit pricy even for downtown Chicago.”

Jul 25, 2008 by Dave from Spfld, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Floral in lobby.
• Small room.

“Beautiful elegant hotel in great location. Wonderful bath products in room.”

Jul 17, 2008 by Richard from Oconomowoc, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is classic and the service is outstanding.
• They do not have a pool.

“The Drake is my favorite stay on the Michigan Avenue in Chicago. The hotel is timeless and the service is outstanding. The location favors the best shops and is across from the beach.”

Jul 16, 2008 by Darci from Barnesville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, Friendly.

“I loved the Drake hotel.”

Jul 15, 2008 by Patrick from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful decor and friendly staff.
• Expensive parking.

“The Drake is a beautiful hotel that reflects an earlier period in our history when detail and grandeur was important. The staff was very helpful and made a point to make our children feel welcome. I'd stay there again.”

Jul 11, 2008 by Julie from Valrico, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice ambiance. Used to be a special hotel.
• Rooms were aged and bathrooms dull.

“The place was probably 5 star 20 years ago. I can tell it was very elegant hotel in it's day. It's still nice but is showing it's age. I enjoyed my stay.”

Jul 11, 2008 by Dale from Maple Grove, MN
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[8]

• Location in MI Ave, fun 4th of July city.
• Room very dated. Wallpaper was peeling off the bathroom walls. No wireless. Cable for internet would only work at desk. Cost for fitness center/pool.

“I've always wanted to stay at the Drake - a classic Chicago landmark hotel but was extremely disappointed with Hilton's lack of imagination for how to delight it's guests. Location is stellar, lobby is still amazing, room shabby and dated with no surprises to put a smile on your face - nor to get you to say wow - I've never seen that before. Not even wireless in the room. I guess Hilton is investing in keeping deb-daughter Paris out of jail rather than keeping their customers excited about their product. Nice bed though.”

Jul 10, 2008 by Brian from Elkhorn, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• It is a very pretty hotel and the staff is so friendly.
• Dust filled vent in the bathroom.

“A wonderful place to stay.”

Jul 9, 2008 by Shirley from Gainesville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Rooms were very clean and beautiful, lovely views.
• Did not have their own bus service to the airport, no complimentary transportation or breakfast.

“This was a great hotel to stay at, gorgeous main lobby. Our original room was much smaller than expected and had the wrong size bed, but staff was kind and quickly upgraded us to a junior suite that was more than roomy enough and had a great view of Michigan Avenue. Walking distance from most anything you'd need. We never had to take a taxi. Walking distance to Subway trains.”

Jul 9, 2008 by Pat from Aurora, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean and elegant.
• Not real accommodating to a family with older kids.

“We enjoyed our stay a lot. You really need to make sure you will have a large enough room if you are traveling with young adult kids.”

Jul 7, 2008 by Les from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Magnificent common areas, room was very large and elegant.
• TV was old and would not rotate to allow watching from bed. Bathroom needs to be modernized.

“This is a luxurious experience in an excellent location. High tea is not to be missed. Shops in the hotel were excellent. Staff was exceedingly friendly and helpful. Housekeeping and maintenance were very prompt and efficient. Room was very large and comfortable. Refrigerator was not cold enough and they promptly brought in another one that worked well. They should offer free high speed internet and the TV needs to be upgraded and placed in a better location. Bathroom could be spruced up too. Overall, I would give the hotel 4.7 out of 5.”

Jul 3, 2008 by Nicole from Norwalk, OH
Overall Rating: 4
Cleanliness:[10] • Staff:[2] • Location:[10]

• Great location.
• Were not accommodating for our needs. Housekeeping did not replenish coffee, glasses, etc.

“We were traveling together as a family of 4, so we called ahead to request a non-smoking room with 2 beds. We realize that these are requests and not guarantee of getting what we want, but I have never had a problem getting requests accommodated before. We were told to have such a room we would have to pay extra $ a night. We weren't willing to do so, so we received a smoking room with 2 twin beds, since they said that was the best they could do. I would not stay there again.”

Jun 30, 2008 by Renee from Oneida, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attentive to all guests needs, from check-in/out.
• $45 valet parking charge.

“Luxurious room, with all the comforts one would expect, overlooking lake/beach. Staff extremely welcoming and attentive to all needs. Our room was upgraded, at staff's suggestion, with no additional charge. Would definitely recommend.”

Jun 8, 2008 by Kelli from Saint Louis, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• All of the staffs were great. Very friendly and helpful
• No pool?

“Gorgeous hotel in a great location.”

Jun 6, 2008 by Consuelo from La Verne, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location, nice bar in the lobby.
• Slamming of the doors in the morning by staff.

“Overall we liked the hotel, the location was really great! Our room was small, we had a queen sized bed and were hoping for a king. The only bad thing was the door slamming by the staff in the morning. I tried it and they were clearly slamming the door it was not that way on its own. But overall I would stay there again. The bar/lounge in the lobby was great!”

Jun 6, 2008 by Harry from Brooklyn, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff were extremely friendly and courteous.
• Although mine was a non-smoking room, there was an odor of cigarette smoke.

“The Drake is classically elegant, with spacious, comfortable rooms and great amenities. Room service delivery was quicker than promised, and staff throughout the hotel were friendly and gracious. When I reported a problem with the TV in my room, the engineer on call not only showed up within moments, but flatly refused a gratuity, saying he was "just doing his job"!”