User Reviews for Best Western Grant Park Hotel

Research User Reviews for Best Western Grant Park Hotel (1-20 of 85)

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May 27, 2009 by Ryan from Onalaska,WY
Overall Rating: 6

• Good location.
• Small room.

“Good location, and small room.”

Feb 26, 2009 by Kristi from Ogden,IL
Overall Rating: 10

• The staff were very friendly and accomodating, the location was great for what we came for.
• I would have loved continental breakfast, but overlooked that since everything else was great.

“My experience here was great. The location was wonderful for what I came to do, my kids were comfortable accessing the things we needed, the staff was friendly and I loved the valet parking option.”

Nov 25, 2008 by Bob from Yonkers,NY
Overall Rating: 5

• Friendly staff.
• Leaky plumbing, chambermain switched radio station consistently, wireless connection hopeless.

“Bordering on run-down, not yet there.”

Sep 30, 2008 by nita
Overall Rating: 9

• The location was perfect for our visit to Chicago with easy access to public transportation, restaurants and museums.
• The exterior appears quite dated and in need of renovation.

“Despite the rather shabby exterior of the hotel, we were pleasantly surprised. The hotel was immaculately clean in the public areas, as well as in our attractively appointed room. We had easy access to public transportation, the staff eagerly answered our questions and provided helpful information.”

Sep 10, 2008 by Valerie from Sikeston, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• Location central to El and Bus Line.
• Front desk forgot to call for car after in-person request.

“This hotel is a good value for the location on Michigan Ave. Northern Michigan Ave is the main shopping destination, however with the bus line and El so close to the hotel, you can get anywhere downtown fairly quickly. It is within walking distance of big museums. The room was clean with pleasant decor. Bring your own pillow, though, these were flimsy without support. While I felt safe here, it is always best to be unguarded. A street person attempted to walk away with our bags after we unloaded them from the car.”

Aug 25, 2008 by Dolores from Sacramento, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was efficient and friendly, good location.
• Lobby smelt like cigarette smoke.

“Hotel staff is friendly, rooms are clean, location is great if you want to visit attractions south of the Chicago river (museums), not a bad place for business traveler or families.”

Aug 13, 2008 by Emily from Omaha, NE
Overall Rating: 5
Cleanliness:[3] • Staff:[4] • Location:[9]

• Location.
• Poor service, dirty towels.

“It was not a great a hotel.”

Jul 26, 2008 by Donna from Indianapolis, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• It was close to the concert venue we were attending and the room was clean.
• Too far from shopping and our business meetings.

“Staff was in the most part friendly and helpful. The room was clean and I had a great view of the waterfront. The public spaces were need of a little sprucing up.”

Jul 21, 2008 by Cheryl from New Holstein, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was exceptionally welcoming, helpful, friendly.
• Rooms were a little small.

“This hotel was a great place to stay close to everything, friendly, helpful staff, clean rooms, couldn't hear the neighbors. A great value!”

Jul 16, 2008 by Becky from Cincinnati, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• I liked the location. It was close to the Shedd Aquarium, Planetarium, Field Museum, Grant Park and the beautiful lake.
• It was a small room and small bathroom.

“The people were very helpful at the hotel. They let us know exactly where everything was and how to get there and back. The location is great if you want something a little outside the crazy magnificent mile.”

Jul 15, 2008 by Jessica from Madison, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was clean, comfortable, convenient location, friendly staff.
• The pool was very cold.

“Good hotel for a decent price.”

Jul 14, 2008 by Susie from Neenah, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just off lake and museum campus, great restaurant downstairs.
• Beds could have been better, we had backaches in the morning.

“My husband and our two boys enjoyed our stay at the hotel, it was comfortable for four in our double sized room, good views, good service, excellent restaurant, small but nice outdoor pool area, safe. Interesting area with shops and restaurants. We were within walking distance to the museum campus across the street in Grant Park.”

Jul 12, 2008 by Carla from Santa Barbara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms were clean, beds were comfortable, location was great.
• Travelinfo kiosk was down and staff was not familiar with area.

“We had a very nice stay. The room was comfortable and clean, the location was great.”

Jul 8, 2008 by Jason from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[8]

• The hotel room was clean and comfortable and the hotel was convenient for me.
• The front desk staff seemed a bit standoffish but otherwise there was no problem.

“The hotel was quite convenient for me. Earlier reviews had already warned me that the outside of the hotel was not all that remarkable and that was true. The exterior was pretty drab. The inside of the hotel was alright enough though it probably could have been brighter or more inviting. The room was clean and inviting. The woman who cleaned my room was always nice and inviting though the front desk staff could have been a bit more engaging. Overall, I enjoyed my stay and had no problems. I'd definitely stay again and I'd recommend it to anyone who was going to Chicago and was looking for a nice place to stay at a good price.”

Jun 29, 2008 by Charles from Rockville, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked the location to all the museums.
• The mattress was worn.

“The hotel was in a great location. I will probably stay there again.”

Jun 2, 2008 by Sandy from Moline, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel restaurant was very nice and had good food. Nice bar. Nice and friendly staff.
• Parking ramp was 'closed' for repair. Luckily we got a spot across the street and didn't have to pay for parking.

“When we first pulled up we noticed right away that the parking garage was closed. Luckily while we were parked in front to unload our luggage we saw some spots open up right in front of the building across the street so we parked there for nothing. Location was very convenient. Beds were very comfortable. Rooms were clean and staff was friendly. Great food in the hotel restaurant and the bar stayed open till we left around 11:30. We would definitely stay there again!”

May 26, 2008 by Julia S. from London, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the cleanliness of the hotel & room & the friendly staff. This hotel is in an excellent location for sightseeing.
• There was no room service.

“Overall this hotel was very clean & the staff was friendly & helpful. I loved the location as I was there to sightsee & it was walking distance to museums, the planetarium, Shedds Aquarium, etc. The restaurant downstairs was great & the breakfast place around the corners (Yolk) was amazing for breakfast.”

May 12, 2008 by Latanya from Macomb, MI
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[10]

• The front desk staff was pleasant.
• Too noisy.

“Initially I was satisfied with the staffs friendliness. The breakfast buffet was horrible and a waste of money! The biggest disappointment was the noise. I was on the 9th floor and was awaken very early in the morning by workers on the roof, hammering, talking and singing! I should have been made aware of this prior to check in and then been given an option. When I spoke to the front desk about my disappointment I was only offered a lame apology. They could have at least offered a complimentary breakfast, especially since the breakfast was not worth paying for!”

Apr 16, 2008 by Dave from Madison, WI
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[8]

• The rooms we small but nicely furnished.
• The lobby was tacky and the restaurant was awful.

“The only good thing about the hotel is the location; It is an easy walk to the Field Museum and the Shed. It's along walk to get to the shopping area on Michigan Ave.”

Mar 17, 2008 by Aaron from Alcester, SD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is close to downtown Chicago area, and with a good price.
• The parking ramp was under construction.

“Overall a great stay at the hotel. I was surprised to see the parking ramp out of order, since I stayed at this hotel last summer, and it was in the same condition.”

Mar 14, 2008 by Grace from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The beds were extremely comfortable.
• There was some hair on the counter in my bathroom.

“Overall I was very pleased. The beds were extremely comfortable and I slept very well. My only complaint was that there were a few stray hairs here and there in the bathroom, and the room was very crowded with furniture, not leaving much room to walk.”

Jan 4, 2008 by Derek from Gilberts, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Only two pillows?

“I recommend staying at this hotel. It's in a convenient location and it's clean.”

Jan 1, 2008 by Dan from Milledgeville, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[2] • Location:[8]

• The ease of parking on arrival (valet service).
• The nightmare of parking upon departure (an hour delay due to poor valet service).

“This is an aging hotel with a moderately ideal location (though in summer, the location would be GREAT right next to Grant Park). If you choose their valet parking, give them an hour to go get your vehicle, even though their materials say to allow 20 minutes. The room had no "do not disturb sign," and the room was VERY cold given inefficient windows and a very cold and windy night (even with the thermostat on 90, its highest setting, the room took three hours to warm up). The maid had left a pillowcase on top of the coffee maker, and the bathroom had no heater. The restaurant menu and room service were advertised in the elevator, but no room service menu was available in the room. When I went down to the restaurant, I found it was closed even though I visited two hours before the posted closing. All in all, the hotel is a very amateur operation and its service and facilities are not equal to the price I had to pay. No bargain on this stay.”

Dec 26, 2007 by Keith from Kokomo, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• The bed was comfortable and the shower was good.
• Light fixtures and TV were not in working order when we arrived. Extra keycards could not be provided post registration.

“Best western grant park is located within convenient walking distance from convention facilities (Hilton) and major transpiration. Rooms are functional and fairly clean but not spotless. Free internet access is definitely a plus.”

Dec 18, 2007 by Beverly from Alhambra, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Size of room, location, lobby.
• Family 2 doors down with constantly crying kids.

“We stayed at the palmer house in Chicago. We had a reservation with best western but the location wasn't convenient, so we didn't use that reservation. We rebooked and got palmer house. It was perfect.”

Dec 13, 2007 by Carol from Caledonia, MI
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• Had a smaller, more intimate feeling, also near the loop which was our destination.
• The room was not at all sound proof because the wall did not go to the corner only a strip of metal where the walls met.

“A group of very loud men were in the next room. Even after a call to the lobby desk at 1a.m., we were kept awake until 3a.m. Our friends down the hall even heard the noise. We mentioned this at check out time, and the clerk mumbled, "sorry about that". The rooms were lovely, but the night was short!”

Dec 12, 2007 by Anne from De Pere, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great. They were very accommodating with our room choice.
• Their bar closed at 11pm. And there was not anything else in close proximity to get a drink.

“It was a decent hotel.”

Dec 6, 2007 by Catherine from Tower Lakes, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[4]

• A good story to tell our friends!
• No parking, lobby full of shady characters.

“The hotel turned out to be the site of the annual "Player's Ball." So, the lobby was full of pimps and their employees. I was shocked to say the least! We weren't hurt, but we were definitely nervous.”

Dec 5, 2007 by Richard A. from St Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room: reasonably spacious. Internet: free. Staff willing to get cabs.
• There were some pretty shady characters hanging out in the lobby late at night.

“I had a pleasant stay. It was reasonably priced and offered basic accommodations that were clean and well kept. It is also convenient to museums and attractions.”

Nov 29, 2007 by Louise from Oceanport, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[6]

• It had available rooms over Thanksgiving weekend.
• Tatty - needed new mattresses, bedding, etc.

“It's close to the Field Museum and the Roosevelt stop on the Red Line, which is its strength. It's not close to anything else. Rooms are small and haven't been refurbished in a very long time. The TV didn't work at first and the "free" wireless internet never worked.”

Nov 23, 2007 by Mary J. from Decatur, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• The size was not too big or too small.
• The rooms were small.

“This hotel was a good one for going to Chicago to shop. Didn't spend much time in the room but enjoyed the dining in the hotel restaurant.”

Nov 21, 2007 by Cindy from Lincoln, IL
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[5]

• Friendly staff.
• The bed was extremely uncomfortable.

“Poor quality bed. I could feel the springs. I didn't get much sleep.”

Nov 21, 2007 by L from St. Peter, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean, comfortable beds, free internet, and great price.
• Would like a whirlpool.

“Best Western Grant Park was much more than I hoped for. It was clean, quiet, and convenient. All the employees were friendly and helpful. Plus, free internet and comfortable beds. I would book again. It was a tremendous value for the price.”

Nov 9, 2007 by Marla N. from Springfield, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• The front desk staff was very friendly. They connected us to a 24 hr restaurant that delivers to the hotel.
• The cleaning staff didn't properly clean the room. They left dirty cups and coffee maker, and discarded food.

“I would definitely use this hotel again. The staff was very friendly. I reported the problem with the maid service to the front desk. The front desk was very helpful in providing us with a menu of a restaurant the delivers to the hotel 24 hours a day. This was great since we checked in approximately 11:30 pm. There is an adjacent restaurant that provides room service until 10pm each night. It was clean, and modern with a variety of different cuisines on the menu. The hotel is an easy walk to downtown Chicago attractions.”

Oct 29, 2007 by Joleen from Richmond Hill, GA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[9]

• Good location.
• Our heater did not work and when the staff couldn't fix it they had a problem with giving us a new room with a working heater!

“It seems that they don't maintain their rooms very well. Our heater didn't work and we had the pleasure of watching the maintenance man pull an incredibly filthy filter out of the heating unit. Then, as the heater proceeded to "smoke," the fix it man tried to tell us that it was working just fine! After a lot of hassle, and no empathy from the staff, we finally got a new room! It was awful!”

Oct 29, 2007 by David A. from Spokane, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were made very welcome and were always greeted pleasantly.
• My check experience was not good. I am still battling over charges there made to my card in error.

“The hotel was centrally located to reach any from of transportation desired. The staff was willing to accommodate your needs without hesitation. I would definitely recommend a stay at this location and would not have a problem re booking a stay here.”

Oct 24, 2007 by Marc from Grayslake, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Complete 'package.
• NA.

“We were provided with an upgrade to a higher floor with a lake view without asking, staff was prompt, attentive, and helpful. The restaurant was excellent and open for breakfast, lunch, and dinner. Wig if, location, inexpensive vending, the works.”

Oct 24, 2007 by Joshua from West Portsmouth, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Close to all the good stuff!
• I had to leave after just a few days and couldn't stay longer.

“It was wonderful. I am seriously going back hopefully next year or so and would love to go back to this very same hotel!”

Oct 15, 2007 by Caroline from Des Moines, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location, the staff was very friendly and helpful!

“It was much nicer than I expected a Best Western to be at. It was very conveniently located to many downtown attractions. Overall, the experience was great!”

Oct 12, 2007 by Terra from Rockton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location to Chicago museums. Parking was reasonable!
• We had a great experience.

“The hotel initially gave us the incorrect room and rectified the situation immediately. We were thrilled with the location of the hotel to surrounding museums. Our room was clean and the temperature perfect. Also, 24 hour parking nearby was only $15. We had a great trip.”

Oct 10, 2007 by Kathy from Nashville, TN
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[7]

• Restaurant.
• Too much for what I didn't get.

“Upholstery was stained, room was small, location was above average, restaurant was good, TV didn't have enough stations and the reception was bad and one of the lights didn't work, but the staff was very good.”

Oct 6, 2007 by Kathy from Milwaukee, WI
Overall Rating: 8
Cleanliness:[6] • Staff:[9] •

• The front desk staff was excellent - friendly, helpful - went out of their way for us.
• Large cockroach crawling on floor in restaurant. Mgr said not cockroach (it was) - never apologized. Did comp meal, but.

“Staff excellent, rooms sufficient, food ok, bugs in restaurant unacceptable!”

Aug 13, 2007 by Jess from Spring Hill, TN
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[7]

• Good location near museum campus.
• Room was small; less than 10" space to walk by the bed.

“The listing said breakfast was included; it was not.”

Jul 30, 2007 by Scott from Seymour, IN
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• Inexpensive for downtown Chicago.
• South of everything downtown.

“Friendly staff. Functional room. A bit south of most things in the loop. Probably, a cab ride. Overall, inexpensive for location and clean.”

Jul 25, 2007 by Robert from Des Moines, IA
Overall Rating: 2
Staff:[4] • Location:[7]

• Proximity to Grant Park.
• No parking, which is unacceptable.

“The parking garage was closed for "renovation," yet hotel employees parked in it. Valet parking was not available. The hotel staff was inattentive and many times, the front desk was vacant. I would not stay at this hotel again.”

Jul 24, 2007 by Tim from Big Rapids, MI
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[7]

• Nothing.
• I was lied to by staff.

“I had asked for a non-smoking room and upon checking was told that I got moved (upgraded) to a smoking room with a view of lake Michigan because the hotel was totally booked. I asked the receptionist 3 times if he was sure that I would be able to see the lake and he assured me that I would be able to. After getting into the room I could not see the lake, as a matter of fact I would have needed to be at least 3-4 stories higher to do so. After being lied to so boldfaced during check in and placed into a smoking room which my girlfriend had problems with it really kind of spoiled my trip. I have overlooked a lot of things at different hotels and still gave good reviews but I cannot stand to be lied to.”

Jul 21, 2007 by Gary from Alpharetta, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[5]

• Best front desk staff of any hotel of any star rating!
• Wireless internet was not working the first night.

“The hotel was fine. The room was a smoking room. That's not the hotel's fault.”

Jul 19, 2007 by Jouni from Appleton, WI
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[5]

• Location.
• I have to sleep on floor! No extra beds, no pillows no nothing.

“I ask three times extra bed, pillows, blankets and finally 10pm they bring one (1) blanket for me. Definitely this is not family hotel. I sleep on floor and my wife and two kids sleep on bed. I'm still quite upset that hotel and hotel staff just smiling but nothing really happened.”

Jul 18, 2007 by Molly from Gahanna, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Free upgrade and convenience.
• Just average.

“Hotel was perfectly located for the event I was attending close to Millennium Park. The parking garage was full however so I had to park in a garage a few blocks away - not a big deal. The room was a little small. I enjoyed the staff and spent little time in the room.”

Jul 7, 2007 by Allison from Berwyn, IL
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[4]

• Housekeeper was friendly.
• Only one person at front desk the entire time and always very rude.

“For the amount of money paid, I expected much better service. The front desk staff was rude and belligerent; especially to the foreign travelers we witnessed who had a hard time explaining themselves. The staff behind the counter was rude to everyone, and we had to wait 20 minutes each time for a bellman to show up for our luggage. Never again will we stay at this Best Western.”