User Reviews for Omni Chicago Hotel

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Nov 25, 2009 by Lisa from Grand Rapids,MI
Overall Rating: 10

• That is was a suite and very roomy.
• Toilet paper (no pun intended).

“I was thrilled to know that my priceline was the Omni. It is perfectly situated for shopping and food. The room was roomy and lovely and linens very nice. Staff was awesome and helpful and the free starbucks early morning a big plus. The gym, not bad for a hotel.”

Oct 22, 2009 by Bryan from The Woodlands,TX
Overall Rating: 10

• The suite rooms offered lots of space and comfort.

“The hotel is located in the heart of the magnificent mile. The suite style rooms offer lots of room and the living room has a large flat screen TV. Staff was very helpful.”

Sep 25, 2009 by Johanna from Austin,TX
Overall Rating: 10

• Service and location.
• Sofa bed.

“Concierge was excellent, location was great, would definetly stay there again.”

Sep 14, 2009 by Robert from Old Hickory,TN
Overall Rating: 10

• Excellent service.

“Great location,great restaurant & bar,friendly staff.”

Aug 7, 2009 by Bert from Davidsonville,MD
Overall Rating: 9

• Great location on Miracle Mile (2 blocks S of Water Tower and 7 blocks N of Chicago River)
• Single sink in bathroom. Had to alternate use with spouse.

“Very nice hotel located conveniently on N Michigan Ave. Lots of restaurants and sightseeing in the immediate area.”

Aug 7, 2009 by Elizabeth from Thornhill,Canada
Overall Rating: 10

• Great location, clean and great service.
• Expensive parking and waited a long time for car.

“Beautiful hotel, great location and I would come back to Chicago and stay at the Omni again.”

Aug 2, 2009 by Susan from Lincoln Park,MI
Overall Rating: 9

• clean rooms and enough space in room for 4 people.
• its close to the northwestern hospital so we heard all the sirens all night long.

“All in all a very nice hotel. close to excellent shopping and restaurants. We enjoyed our stay there. there is some construction taking place next door and we happened to be on that side of the hotel so if we had wanted to sleep past 800 am it would have been impossible.”

Jul 10, 2009 by Stacey from St. Louis,MO
Overall Rating: 10

• I really enjoyed that it was a suite with two rooms.
• It would have been nice to have a fridge and microwave in the rooms.

“Overall, we had an amazing time at this hotel. The staff was very friendly and helpful.”

Jun 18, 2009 by Dave from Scottsdale,AZ
Overall Rating: 10

• Great location and very friendly staff.
• Food was okay. Elevator to floor 3, then switch to rooms is odd.

“I liked the hotel. Great location, view of Michigan Avenue, Staff is incredible. Clean. BK the bellman was just the best. He gave great advice and was so friendly. Great representative of the OMNI.”

May 28, 2009 by Randy from St. John'S,Canada
Overall Rating: 10

• Great restaurant.
• Nothing.

“I will stay there again and recommend this hotel to my friends and associates.”

May 9, 2009 by Rick from Oshkosh,WY
Overall Rating: 8

• Valet parking was a deal.
• Only parking was valet.

“Staff was excellent, friendly and helpful.”

May 7, 2009 by Tonia from College Park,GA
Overall Rating: 10

• Location! I felt like I was in a luxury apartment. The customer service is outstanding!
• Favorite radio station reception was poor.

“The location is perfect (the heart of the magnificent mile). The customer service is outstanding! The suites are like luxury apartments. The beds are extremely comfortable. The flat screen TV is fun! I was able to run to lake shore in minutes. Cab rides were just minutes away and very affordable. Concierge was very helpful as I was there alone and he made my stay safe and fun. The in room massage by Windy City Massage was superb! I have no complaints!”

Mar 23, 2009 by Tara from Thornton,CO
Overall Rating: 8

• Very business traveler friendly.

“Very comfortable hotel, great location and great room! Staff was very courteous.”

Feb 2, 2009 by Pete from Colorado Springs,CO
Overall Rating: 10

“Omni Hotel Chicago is an attractive hotel with clean, modern interior design and very effective customer service. The quality of the room was superb. It is in a great location right off Michigan Avenue with access to all that downtown Chicago has to offer.”

Jan 28, 2009 by Joan from Elburn,IL
Overall Rating: 10

• The rooms.
• $49 parking.

“This was a wonderful hotel in a wonderful vacation. Walking distance or a short cab ride from the most of the Chicago attractions. We loved the room and the service at the bar was fun. We really loved the Omni.”

Nov 7, 2008 by
Overall Rating: 10

• I love the access to the downtown Chicago attractions.
• Everything was great.

“I loved our time here. Definately would try to stay here again. Close to the shopping and all the action around Michigan Ave. Easy access to the subway. We couldn't have had a better location or hotel in Chicago. We go twice a year and this is our FAVORITE hotel yet.”

Oct 1, 2008 by bettina
Overall Rating: 9

• Very friendly and helpful staff.
• 2 elevators to get to your room.

“Really nice hotel, great location, clean rooms, friendly and helpful staff, only criticism can't be changed. The hotel lobby is on the 3 floor so you have to take 2 elevators to get to your room, kind of annoying but overshadowed by all the other positives.”

Sep 30, 2008 by Brandon
Overall Rating: 9

• Bell service was extremely helpful in providing info and location for specific geographic attractions.
• Small bathtub was pretty disappointing.

“The Omni is in a great location on the Magnificent Mile just minutes from several attractions including the beach, Navy Pier, John Hancock Observatory, and tons of shopping, entertainment and great dining locations.”

Sep 24, 2008 by Jim
Overall Rating: 9

• Very classy hotel.
• Would have preferred higher floor for the view.

“The Chicago Omni is a wonderful upscale hotel on Michigan Avenue Miracle Mile - two blocks from Water Tower, and 6 blocks from the Theatre District and Millennium Park. My wife and I had a much needed escape from kids, dogs, lawn, work, etc.”

Sep 11, 2008 by Franco
Overall Rating: 10

• Location.

“Friendly, great location and
nice atmosphere.”

Sep 10, 2008 by Neal from Wadsworth, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Flat screen TV, and great mattress.
• The room did not have a sofa.

“It was a good value.”

Sep 5, 2008 by Michele from Grosse Pointe Woods, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• We loved that rooms were suites and that staff was quick to correct and compensate for any problems that arose.
• Coffee cart in lobby was very limited for breakfast food (muffins etc.) available and supply was usually short.

“Queen bed suite with pull-out queen sofa was very clean with maid services 2x a day. Space in two rooms was quite adequate for weekend stay for 2 adults and two 10 year olds. Location of the hotel is great for shopping as it is almost square in the middle of Michigan Ave. shopping. Dining for breakfast at buffet in restaurant was definitely worth it and not a typical buffet - it was elegant and had personal chef for special order omelet's. Excellent food. Good children's menu as well for little or light eaters with fair pricing. Staff was friendly and helpful.”

Sep 4, 2008 by from Carmel, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Chocolates at night, ice in the bucket, and robes.
• Hard mattress.

“Very nice, great location, would stay again.”

Sep 4, 2008 by Josh from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff.
• Parking is $50! That's steep even for Chicago.

“This hotel is the best I have stayed in in all of Chicago. The rooms are great and the staff is incredibly friendly. The location can not be beat. Parking is pricey, most of the other hotels are only about $30 but the Omni is $50. I'm not cheap but I'm from Chicago and that is steep even for here.”

Sep 4, 2008 by Rajiv from Highland, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[8]

• Location.
• Poor room quality and staff.

“Room was poor quality, the bedroom TV did not work; the sliding door to the bathroom was not working; there was garbage in the drawers. The front desk was rude to us. Certainly not a 4 star.”

Sep 3, 2008 by Frank from Huntington Beach, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[8]

• The location was good, and the room was attractive.
• A cold shower and housekeeping could be better.

“Nice room with two TVs, but the hot water went out and the sink was slow to drain. Layout to the bathroom was not user friendly.”

Aug 24, 2008 by Phillip from Little Rock, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It's location.
• The parking was 49.00 a night.

“Great location for walking for shopping and eating. Parking was over priced at $49.00 a night. Staff was very friendly and helpful. I would stay there again.”

Aug 21, 2008 by Amy from Waterford, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location could not have been any better. The bed the mattress, pillows, and the blankets all made you feel like you were floating on a cloud.
• I could not say anything bad about our experience at this hotel.

“I loved this hotel. From the time we pulled up the staff went above and beyond to please you and almost make you feel like friends of the hotel. The room was great, overall comfort was great, location was great. We walked to every where we went and saw all the things we wanted to see. It was a great get away.”

Aug 10, 2008 by Andrea from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was unreal, the rooms were very clean and the location was great.
• Nothing.

“This hotel was in a perfect location. The concierge was very helpful. We received great customer service from all of the staff. The room and fitness facility was very clean. I would definitely suggest this hotel to anyone heading to Chicago.”

Aug 9, 2008 by Jason M. from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bathroom was excellent. The really large shower was a real bonus. The free iced tea in the lobby was surprisingly good.
• It was a bit annoying that it was necessary to take two separate elevators from the ground to the room.

“The hotel was clean and comfortable, with some nice extra perks and a fabulous location.”

Aug 5, 2008 by Beth from Logansport, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The value for the price was wonderful. The gentleman that checked us in at the front desk was extremely helpful! All staff was.
• We stayed on 5th floor where pool was. Room had strong chlorine smell.

“The hotel was wonderful and staff very courteous. The front desk clerk that checked us in could not have been nicer and even remembered our name the next morning! Parking was a little expensive (49.00 a night), but the valets were very helpful with directions and efficient at getting the cars. My only complaint is that we were on the 5th floor (where the pool is located) and our room smelled terribly of chlorine. However, we were only in our room a short time so it was not big of an issue.”

Aug 4, 2008 by Mark from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Michigan Ave. and the NAR Office.
• The tile in the pool area is very slippery when wet.

“Awesome location in River North. It is across from Nike Town.”

Jul 22, 2008 by Joe from Fenton, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location, helpfulness of staff, except front desk.
• Would not move us to non-smoking room.

“Hotel was great.”

Jun 16, 2008 by Jaime from San Diego, CA
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[10]

• Rooms are all suites.
• Hotel staff overbooked and had to share room with college. Never called us to notify of error.

“I arrived after a 17 hour work day at 11:30 PM with my co-worker. We finally get to the hotel and are told they only have one room for the night. They say they will put the other person in a room at another hotel. Outside the city. At this point, we are tired and frustrated no one ever called us to notify this would occur. Long story short, male and female co-workers had to share a room for one night. We are both married, and were put in a very uncomfortable situation by the staffs error. Management did not do anything to compensate for my inconvenience, but did give my co worker a bottle of wine and cracker cheese plate in his room the next night. It was a very uncomfortable and unprofessional.”

Jun 2, 2008 by Alfonso from New Rochelle, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Centrally located and wonderful staff that accommodated our every need.

“The hotel was located in the heart of Downtown Chicago with easy access to mass transit and all points of interest. I would highly recommend staying here as the staff was very accommodating and the services were on par with any luxury hotel I've stayed in.”

May 27, 2008 by Elizabeth from San Antonio, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Liked the location.
• Room service food was bad. Bathroom had mold in shower, couldn't sleep on pillow because it smelled.

“The location of the hotel is excellent. I think it just needs some minor updating especially in the bathrooms (mold in shower!) and change the pillows. There is nothing worse than a smelly pillow!”

May 21, 2008 by Diane from Evansville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet. I get so tired of hotels with runaway kids.
• Thought we were getting a king bed, but had a queen.

“Our stay here couldn't have been better. The room was very comfortable and quiet. The staff was amazing. We ate at the restaurant and had fantastic individual service. Can't wait to come back!”

May 15, 2008 by Doug from Eaton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff friendly and very helpful.
• Small elevators.

“Great location, friendly and helpful staff, all the amenities, well appointed rooms and dcor, all make the Omni, my hotel of choice, when in Chicago.”

May 10, 2008 by Ike from Falls Church, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very nice suite.
• Hard to find correct floor for registration and restaurant.

“Seemed pricey but was best value on Miracle Mile in Chicago.”

May 8, 2008 by Keith from Mundelein, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was fantastic and the view was great.
• The refrigerator in the room could have been cooler.

“We were very happy with the hotel. The rooms were very well appointed and the location could not be beat. We walked to Navy Pier and the Art Institute without a problem. In addition, the concierge was very helpful getting us a dinner reservation when our first choice was not available.”

May 7, 2008 by Joyce from Lincoln, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was exceptionally spacious and decor was lovely, all facilities were excellent.
• Dining room prices were steep and lobby was on second level, a bit confusing at first.

“Hotel met all of my expectations of a 4-star hotel. In fact, the suite exceeded what I expected. It was a lovely hotel and the staff was very helpful.”

May 6, 2008 by Martha from Holland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful bellman.
• Air conditioning wasn't working correctly in our suite.

“Wonderful hotel, great bar, awesome location.”

May 4, 2008 by Kristen from Olathe, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, all suites!
• Room location was near elevator, noisy!

“Hotel is in great location and is beautiful. Our room was by the elevator and was a bit noisy at night.”

May 4, 2008 by Jerrilyn from Lords Valley, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The concierge staff was exceptional.
• They do not recycle guests newspapers or bottles.

“From the time you arrive until you leave the hotel staff makes you feel special. The room was sumptuous with fine quality linens in the bedroom, tasteful furnishings in all the rooms. Well stocked bar and all the amenities you could want in the bathroom from a lighted magnifying mirror to bath salts.”

May 1, 2008 by Robin from Lagrange, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Suite was very nice.
• $20 /night Charge for roll away.

“Very nice hotel with all the high class accommodations wanted in high end hotel.”

Apr 30, 2008 by Jayme from Peoria, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, pool, hotel lounge-trendy.
• View wasn't great-corner room.

“Very pleased!”

Apr 28, 2008 by Gloria from South Pasadena, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really liked the friendliness of the staff and their helpfulness.
• I thought the bedroom was a little small. The bathroom was a reasonable size.

“I liked the friendliness of the staff. We were new to the city. Fortunately the advice and directions of the staff was more than helpful. I have no complaints.”

Apr 9, 2008 by Kml from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, great room, great service.
• Parking is quite high, but expected for Chicago.

“The location is second to none, and the service is outstanding. I would definitely stay here again!”

Apr 8, 2008 by Jennifer from Cape Girardeau, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location for shopping was ideal and the quality exceeded my expectations.
• You have to take 2 different elevators to get to the rooms.

“I was extremely pleased with the accommodations and the location. The staff was pleasant and helpful and the rooms exceptionally clean. Only criticism is the inconvenience of having to switch elevators to get to the rooms and in the fitness rooms they were out of cups and it took 30 minutes for someone to bring any.”

Apr 3, 2008 by Mark from Marion, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I appreciated the friendly staff.
• The toilet was clogged both nights and the mini fridge was not cold!

“Omni has a great location with a high quality service.”