User Reviews for Hotel Burnham Chicago

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Jul 20, 2007 by Tanea from Renton, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[8]

• The hotel was beautiful and nearby everything.
• There was major construction across the street all night long.

“The hotel in general was great; however there was the major construction that went on all day and all night long with jack-hammering all night. This was not something we were aware of, nor was it something the hotel did anything to make more comfortable. We needed an upgrade to a larger room and we were unable to be accommodated until the time of check in, which by then the hotel was sold out and we were stuck with the small room that we had, that was terribly unfortunate.”

Jul 20, 2007 by Jt from Tuscaloosa, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very Convenient. Offered Starbucks coffee each morning downstairs (great since rooms don't have coffee makers) and also a wine hour each afternoon.
• Traveling (4 total) with older children and we were not able to get a double room - staff not very sympathetic or willing to help.

“This is a beautiful old hotel in the heart of downtown Chicago. Very convenient to everything. The staffs are friendly but got the feeling they cater more to business travelers and couples. My husband and I were traveling with our two children (20 and 17) and were not able to get a double room, plus the rooms are quite small.”

Jul 19, 2007 by Joan from N. Huntingdon, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location was great, although there was construction all weekend even through the night.
• Rooms were small, lobby area small.

“This room was supposedly an upgrade, but I would say it is a downgrade. Lobby area very small, no place to lounge and have a drink. They did offer a wine hour but there was no place to sit. Construction, including jackhammers worked all night long. The location is great for shopping and access to Millennium park.”

Jul 18, 2007 by Nora from Newcastle, WA
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[5]

• Very comfortable bed.
• Construction was right outside; very loud.

“There was construction going on during our stay, which literally took place 24/7. The construction was so loud, and we were given a room on the 2nd floor.”

Jul 16, 2007 by Matt from Phoenixville, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Nicely decorated, comfortable room, friendly staff! This hotel has great character.
• The business center and fitness center was under construction.

“This experience was great! The hotel was close to the theater district and the Taste of Chicago/Grant Park. Short walk to great restaurants and Lake Michigan. Public transportation by bus or train right outside the hotel.”

Jun 23, 2007 by Marc from Pasadena, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• 24/7 construction very noisy.

“When there is 24/7 construction going on and Very bad experience for such a nice hotel. I would not tell anyone to stay there for the next year. Real noisy.”

Jun 2, 2007 by Martin from West Bloomfield, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I have been relieving about the decor and the location.
• There is nothing that I did not like about the Burnham.

“Since my stay at the Burnham, I have been raving about the charming decor and the convenience of the location. Each of the staff members was polite and courteous. I will recommend this hotel to everyone that is Chicago bound! You may even want to extend your stay once you have visited the Burnham.”

Jun 1, 2007 by David from Morehead, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, high quality.
• The room was a bit small but cozy.

“The Hotel Burnham was a very comfortable hotel with friendly staff in an excellent location off State Street and Washington.”

May 31, 2007 by Tonya from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location &staff.
• Room size.

“Did not like that a 'standard' room was only 1 bed and not 2 single beds like most 'standard' rooms.”

May 30, 2007 by Andre from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Near theater district and shops.
• Restaurant was too close to the front desk and lobby.

“This hotel was near everything that was planned for this trip. I would highly recommend this hotel.”

May 30, 2007 by Sally from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was incredibly friendly and helpful. We loved the Complimentary Wine Reception for guests. First class!
• Our 20 year-old, very cosmopolitan daughter loved it too.

“If you have traveled in Europe and stayed at any of the small, elegant hotels many Europeans frequently, you will love this hotel. Rooms are small, but large enough and perfectly appointed. The beds are very comfortable and between the accommodations and staff, your every need has been anticipated. The architecture, the art in each room and in public places, the dark wood in the lobby and hallways create a feeling of Chicago in the early 1900's. I have stayed in the Windy City dozens of times, but never at this hotel - a real gem!”

1 of 1 people found this review helpful.

May 30, 2007 by Timothy from St Joseph, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff were outstanding, dinner at restaurant was excellent
• Construction just outside our window.

“Hotel Burnham Chicago is an excellent hotel. The staff were the friendliest and most helpful staff we've encountered in any of the Chicago Area 4-star hotels. We also had an outstanding dinner at the Atwood Cafe. Excellent experience!”

May 28, 2007 by Paul from Livermore, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[8]

• The decor was nice and the bellmen were friendly.
• The front desk staff was not friendly, the shower was horrible and they did not meet our request for two beds.

“There were many things keeping this hotel from being 4 stars. First, the reception staff was not friendly and did not meet the request for two beds, which they had promised when we called before arriving. My daughter had to sleep on a lounge chair the first night until they finally gave us a new room for the second night. The shower curtain did not have a curved bar or magnetic strips at the bottom so when you were showing it stuck to you. Finally, there is so much 24 hour construction going on out in front of the hotel that it was hard to sleep and hard to find. I recognize that it is not the hotel's fault for this construction. The hotel was located in a heavy construction area.”

Mar 31, 2007 by Hsin-Yin from Columbia, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• The history and architecture aesthetics.
• Room service does not meet a four-star standard.

“Great location with impressive cultural background.”

Oct 18, 2006 by Mark from Racine, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Accommodating friendly staff, nice amenities, good location, charming ambience.
• Small shower. could help to put in curved shower curtain rods to give more standing room so guest is not crowded.

“The Burnham is a classic old boutique hotel, that is charming and friendly. Being located in the heart of the city, you would not imagine it to be as aesthetically pleasing as we found it to be. We enjoyed our stay.”

Sep 11, 2006 by Scot from St. Joseph, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location was fantastic.
• Room was a little small for the price. Wireless did not work in room.

“Hotel Burnham in Downtown Chicago is a place I would stay at again. Hotel staff was very friendly and left us in peace. There was a complimentary wine reception each night at 5pm. The location was perfect for my wife and I to getaway -- located 1 block south of the Oriental theater, a few blocks north and east of Sears Tower, and a very few blocks west of Millennium Park and the magnificent mile. All in all, a great location and a very classy place.”

1 of 1 people found this review helpful.

Sep 7, 2006 by Willace from Lindale, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very classy appearance, welcoming, friendly staff, good location, complimentary star bucks in am, complimentary wine in pm.
• Our room never got as cold as we would have liked even with the thermostat turned down.

“Great hotel. Loved the location, loved the service, loved everything. The complimentary starbucks coffee every morning was a definite plus and the staff is very helpful and friendly.”

2 of 2 people found this review helpful.

Sep 3, 2006 by Don from Fort Myers, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, location, location.
• The in room movies were expensive.

“Great service & convenient location, nicely appointed, wine tasting nightly, 4-star restaurant.”

Aug 30, 2006 by Lynn from Leawood, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Linens, gym, wine & coffee/tea service, but mostly LOCATION.
• Restaurant & room service were expensive and food wasn't great . Many unexpected "service charges".

“A wonderful hotel for the price in the perfect downtown Chicago location. I probably wouldn't want to stay there during the week right now because our room looked out over a construction site, but the wonderful details in the somewhat small room made it worth every penny, and then some. Would've appreciated toothbrush & toothpaste being available given current carry on restrictions.”

Aug 26, 2006 by Tom from North Canton, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Quaint, historic hotel. Great view if you don't get a back room.
• We got a back room overlooking an alley.

“Very pleasant, clean, interesting hotel. Great service, great location. We thoroughly enjoyed ourselves.”

Aug 25, 2006 by Greg from Freeport, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The good and helpful staff made my stay pleasant.
• NA

“The bed in the room was not specific. When I arrived with my 2 young kids, I was told my room had 1 queen size bed and no room for a roll-away. I was offered a $100 upgrade to a larger room w/ a king size bed and couch. With no other choice available, I accepted. Also the $35 fee for parking was a surprise. In the end, it was a very nice room and the hotel was in a great location for the activities we had planned. I would stay there again - but I do feel the unplanned expenses detracted from my visit.”

1 of 1 people found this review helpful.

Aug 25, 2006 by Jd from Oklahoma City, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfortable, great service.
• Restaurant food was just ok.

“Overall good experience.”

Aug 24, 2006 by Brian from Phoenix, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location.
• I confirmed a king bed on the phone and they refused to provide a room w/king bed.

“I was very disappointed that the room with a king bed that I called to confirm was not made available to me. I spoke with the desk as well as placed a call to the general manager. I am 6'3" and my wife is 5'11" - we need the room. They said all kings were allocated. I explained that I called to confirm that - they said "sorry". I pressed to say that they honor that request for others, they said sorry. ”

Aug 24, 2006 by Philip from Villa Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was great, in particular the woman that checked us in and out went over and beyond all expectations of friendliness and helpfulness.
• There really wasn't much not to like.

“The building is 100 plus years old and has a special feel to it. The room felt very European, small but very charming. The staff was excellent. The location fit our needs pretty well, as we were in Millennium Park, Navy Pier and the surrounding areas.”

Aug 23, 2006 by Olivia from Somerville, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great staff, complimentary wine , beautiful rooms.
• Couldn't get double beds in room, incidentals like toothbrushes not free

“Great hotel for couples, but not perfect for families. It is very difficult to get rooms with multiple beds, but the rooms themselves are beautiful. It has a workout room, complete with individual TVs on each machine, but no pool or Jacuzzi. The location is convenient, the CTA red line is right around the corner and the Miracle Mile and Millennium Park are nearby. For single travelers, the hotel is unfortunately not near major bar areas. The staff is extremely friendly and helpful, and the managers offer a complimentary wine hour from 5-6 every day. Overall, a great hotel for couples.”

Aug 22, 2006 by Janet from Washington, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly staff!
• No easy stairs access to our floor.

“A great hotel for downtown Chicago! Added extras with complimentary coffee in the morning and wine near evening. The big windows are an added plus!”

Aug 22, 2006 by Brenda from Sellersville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly, helpful staff.
• Wireless Internet in lobby didn't work & high speed access in room was intermittent.

“Overall, the hotel was very nice. Rooms were small, but clean and had good amenities. Staff was very friendly and helpful. Restaurant was expensive, but food was excellent. Internet access was not good. There was supposed to be free wireless access in the lobby, but it didn't work. The free high speed Internet access in the room only worked sometimes. I was able to connect via dial-up, but was charged $1.00 for each call.”

Aug 21, 2006 by Colleen from Plover, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The two rooms we had were absolutely gorgeous! Comfortable! Quality!
• Not a thing.

“The Hotel Burnham is top-notch quality through and through. From the doorman to the room service, everybody was friendly and polite. The rooms are gorgeous with quality bedding and decor that makes you feel like a queen!”

Aug 19, 2006 by Carol from La Crescenta, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was wonderful, the staff was friendly and helpful.
• No pool. Would have liked more room in the mini refrigerator.

“We loved it. We want to stay again. We could walk everywhere. Staff remembered our names and followed up on previous questions we asked.”

Aug 12, 2006 by Terry from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor is fabulous. Great concierge.
• Liked everything!

“Wonderful, romantic get away with large rooms with views of the city. Nice health club, right across from the theater. I highly recommend this hotel.”

Aug 11, 2006 by Glenn from Vernon Hills, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Concierge was very helpful. Location was great for downtown sightseeing.
• Rooms are fairly small. My request for room with 2 double beds was not filled. View of construction.

“I liked the location and courteous staff, but rooms a little small for families unless you get a suite. View in front was construction site, and side of hotel was brick wall. View may get better when construction is finished on corner of State and Washington.”

Aug 7, 2006 by Noel from Cincinnati, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Access to public parking and shops.
• There was major construction going on across the street.

“Great 4 star hotel for the price in downtown Chicago. Room and lobby was clean. Staff was courteous. Only downside was the building construction across the street and the room was a smaller than I expected.”

Aug 6, 2006 by Jeff from Wellington, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice rooms, nice restaurant, great ambiance.
• Construction across the street.

“Would definitely recommend! When I left this hotel I went to the Sheraton towers and I considered that a step down.”

Aug 5, 2006 by Joyce from New Berlin, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful ambiance, historical site.
• No parking at hotel very inconvenient.

“Historical hotel in downtown Chicago. Excellent service. Excellent restaurant. Beautiful furnishings.”

Aug 5, 2006 by Patrick from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Historic architecture, beautifully restored, with great views of the city.
• The rooms are a bit small, and no reading chair with good light.

“If you love Chicago architecture, you will love the Hotel Burnham. The historic Reliance Building has been transformed into a beautiful, luxury hotel. The detail work is quite amazing, and much of the old building remains intact (including a worn but usable staircase from floor to floor). Modern fixtures throughout, and a great bed. I hope to return.”

Aug 5, 2006 by Lupe from Lindenhurst, IL
Overall Rating: 10

• The hotel is right on State street which made it easy access to shopping. The staff was very friendly.
• Nothing.

“The hotel is an older hotel yet it looks like it was just redone or very well maintained.”

Aug 2, 2006 by Sheila from Lohman, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Service was excellent, bed linens great, very clean.
• Rooms smaller than expected.

“This hotel is a beautiful, historic building. The staff was extremely friendly and helpful. The bed and linens are very nice. The rooms was smaller than expected and there is construction directly across the street. Even with that I would highly recommend this hotel. It was a wonderful place to stay.”

Aug 1, 2006 by Parin from Schaumburg, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Excellent staff, I couldn't ask for nicer people to deal with.
• The parking valet was horrible to put it simply.

“A very upscale classy hotel set into the backdrop of Millennium park that offers not big but not small sized rooms with service that is excellent. Only negative was the parking valet, I wish you could park your own car near the hotel so you wouldn't have to deal with waiting for so long.”

Jul 26, 2006 by Nancy from Council Bluffs, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was great. The hotel was extraordinarily clean and nicely decorated.
• I really cannot think of anything I would change.

“Wonderful location, great staff, efficient room service. Perfect for theater goers and leisure travelers.”

Jul 26, 2006 by David from Hammond, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• This is a beautiful hotel. The service and complimentary items were outstanding!
• No coffeemaker in the room.

“This hotel was such a wonderful surprise to my wife and myself. Not only was the service impeccable, the hotel itself was beautiful. The room had very high ceilings, and was so very elegant. We enjoyed our little getaway and came back home feeling refreshed and pampered.”

Jul 26, 2006 by Dee from Bartonvillle, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Parking.

“The hotel exceeded all expectations I had. The staff is very friendly and accommodating. The rooms were very nicely decorated and extremely clean. The chocolates left on my pillow at bedtime were the icing on the cake!”

Jul 25, 2006 by Deb from Wyoming, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• L'Occitane bath products, location, location, location, and architectural details. Also, stereo in room was nice.
• NA

“Where nowadays do you get an actual key to your room? Loved it! Very nice luxurious bed and bathroom. Stereo in the room was nice touch! Location couldn't be more convenient to the trains and shopping. This hotel is in a building that is a piece of Chicago history.”

Jul 18, 2006 by Virginia from Corona, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and remembered my name.
• The hotel restaurant was very expensive.

“The hotel is a converted early 1900's office building. The rooms were nicely decorated and well stocked. The shampoo and soap were great smelling and left hair shinny and soft.”

Jul 17, 2006 by Caryn from Willits, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very elegant.
• That I couldn't add an extra night.

“I was very impressed at the service and elegance.”

Jul 16, 2006 by Ray from Kent, WA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location, decor, air conditioning.
• Got a smoking room; internet didn't work, poor restaurant.

“Doesn't deserve some of the accolades I've seen. Got a second floor smoking room, smelly, noisy from the streets below. Staff was average in customer attentiveness. Furniture wobbly, lamp/phone not plugged in properly. Got turn-down service on one night only. Some toiletries not replaced every day. Restaurant overpriced for breakfast; couldn't get in for dinner - hotel guest status has no influence on seats in restaurant- no reservation in advance, no meal.”

Jul 14, 2006 by Lili from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• We were welcomed by the staff, made to feel at home.
• There were no hot meals offered in-room after 10pm.

“The building was old and full of character. Wrought iron adorned the elevator doors and the light fixtures. Hallways were wide and airy with bold carpets and mirrors. Our room , though small, was given depth by the curtains and decoration. The bed was comfortable for two. The staff was friendly and welcoming. The valet service was quick and the attached Atwood restaurant served great food. We were greeted upon our late night arrival by a doorman. We were able to relax and enjoy Chicago.”

Jul 12, 2006 by Beth from Carlisle, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service.
• Booked for two adults even though I stated there were 2 adults and 2 children.

“clean; great staff; great location; kids menu on room service too expensive ($11.00 for a bowl of macaroni and cheese).”

Jul 12, 2006 by Ellen from Fort Collins, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful at all times.
• It is odd to be a younger adult in this hotel since all the other guests are old.

“It was great. Great location, great staff, clean rooms, free Internet, beautiful room. The hotel was a pleasure to stay in.”

Jul 12, 2006 by Trevor from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location. great, helpful staff. clean. very nice.
• I can't..

“Great. (is that short enough?)”

Jul 5, 2006 by Mike from Morton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location & service. Pillow menu was wonderful!
• Small room, but it's an old building.

“Overall, a wonderful stay at a charming hotel. First-rate service from all staff, easy check-in & check-out. Hotel room was a little small, but to be expected from an older building. Nice comfortable furnishing, beautiful restorative touches throughout hotel. Great location for shopping or theater or Millennium Park/Grant Park area. Try the pillow menu - some wonderful options !!”