User Reviews for Renaissance Chicago Hotel

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Aug 25, 2008 by Shauna from Afton, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I thought the gentleman at the front desk and the concierge was by the far the best.
• Nothing.

“My daughter and I traveled to Chicago to visit a college. We arrived by taxi and from the moment we were greeted you felt like a queen. The gentlemen at the front desk was so helpful to my daughter and talked about college choices. It was fun to walk to the shops inside, I used the FedEx Kinkos right next door. The rooms were divine I loved the bedding and the big TV. The bathroom was very clean. I felt safe and very relaxed. We were late checking out and the line was long so the concierge took care of us at her desk and was so polite. I highly recommend this to anyone that wants a fun night out in Chicago with a restful and quiet stay.”

Aug 24, 2008 by Stephen from Mililani, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• It lacked elegance and an outdoor area.

“Great location, not quite 4 stars, though.”

Aug 24, 2008 by Terry from Schaumburg, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful & larger rooms than most big city hotels. Very clean.
• Steep parking fees.

“Chicago is a beautiful city, but when you stay in a hotel like the Renaissance, it just makes everything that much nicer. Our room was everything we expected, and more. The staff was extremely courteous and the hotel is tastefully decorated. While we did not get a chance to eat at this hotel, the staff recommended nearby restaurants which were still open at late hours. We chose Smith & Wollensky's, which was excellent. We will definitely stay at this hotel again.”

Aug 24, 2008 by Perry from Omaha, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel lobby was very inviting, the room had a great view and was comfortable.
• Parking our car at hotel $45.00/day.

“This was a great location and had easy access to the train & shopping.”

Aug 20, 2008 by Deirdre from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room, particularly the bathroom was so spacious.
• I wish the beautiful roof deck was open to all hotel guests nut just those dining.

“When we arrived at the hotel, I asked for a room with a specific view and out came the hotel floor plan and I had my view in no time flat! The lobby always smelled liked fresh fruit and flowers, which was wonderful. The pool and spa area are kept very warm so it is relaxing and soothing. My only disappointment was that the roof deck is not open for all hotel guests, like the nearby Marriott on the Magnificent Mile.”

Aug 19, 2008 by Debi from Davis, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Well lit and spacious room; convenient location; nice toiletries and comfortable beds.
• Internet fee; no coffee maker; expensive room service.

“Situated on the Riverwalk the Renaissance (Marriot) hotel was easy walking distance to the Sears Tower and convenient to bus and light rail (to see museums and leave to O'Hare). The well-appointed corner room was spacious and bright, beds comfortable, and bathroom amenities superb. The steep fee for internet was prohibitive - $15/day! Considering most places offer it free, it was disappointing, but at least they offered a free workstation for printing our boarding passes. No coffee maker in room, but the Starbucks (serving warm breakfast sandwiches) in the lobby made that omission bearable.”

Aug 19, 2008 by Kc from Hamburg, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds, location, efficiency.
• Charge for internet, expensive food and drink.

“You will pay for the convenience of this hotel's location and for high level of the accommodations and service, but they do supply the above in a most attractive setting.”

Aug 8, 2008 by Nancy from Bayside, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Ideally located.
• The front desk was chaotic at check-in.

“The hotel is clean and attractive with a very good gym and pool. There is a convenient Starbucks/breakfast take-out spot in the lobby so you can grab a reasonably-priced breakfast. Best of all the hotel is perfectly located on the river. It's walking distance from all major attractions and two blocks from the airport train.”

Aug 5, 2008 by Margaret O. from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel had a wonderful pool and hot tub and allowed young children in both.
• The hotel rooms were small but this is to be expected in such a stellar location.

“The Renaissance was very convenient to get everywhere in Chicago. There is a bus stop right out the back door and is an easy walk to Millennium Park. We were also traveling with two young children and the hotel restaurant caters to the young child crowd with children's menus and crayons.”

Aug 4, 2008 by Gretta from Normal, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and breakfast buffet which had a lovely setting.
• Nothing.

“Great location for theater goers, very pleasant rooms, and lovely dining room especially for breakfast. Very helpful staff and nice area to sit on first floor off the lobby. We enjoyed our stay very much!”

Aug 3, 2008 by Cappy from St. Simons Island, GA
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[8]

• The beds were comfortable and the martinis were good.
• Our room needed overhauling.

“My friend told me what an elegant hotel the Renaissance is. I was looking forward to staying there. Giving them a 3-star rating would be an overstatement. TV reception very poor; hot/cold water in shower sporadic; antiquated hair dryer; worn carpet; only two drawers for storing clothes; coffee pot hidden; not much counter space in bathroom. I wrote down two pages of things that did not meet a 4-star criteria.”

Aug 1, 2008 by Cathy from Chillicothe, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lobby was very clean and attractive.
• Bathroom had bad sewage gas smell; express check-out got overlooked by their staff.

“Rooms are typical size; towels are rough; pillows were horrible; our bathroom stunk every evening when we returned from our day. Hotel maintenance said they did not smell anything.”

Jul 30, 2008 by Laura from Griffith, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The overall atmosphere and cleanliness of the hotel was great!
• Overnight parking was expensive.

“We were just staying overnight for an event. It was a great location on the river. The rooms were clean, modern and very comfortable. It was convenient to shopping and the theatres.”

Jul 30, 2008 by Melanie from Alton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Exceptionally Helpful Friendly Staff.

“Four Star all the way. Class with a capital c. Centrally Located in the Downtown Area. Rooms With Tremendous Views of Chicago River and Hot Spots. Walking Distance To Theatre District & Cafes.”

Jul 30, 2008 by Julie from La Porte, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Comfortable, clean, new finishes.
• Parking attendant was rude. Wouldn't let us leave our car while checking in.

“Great hotel. It felt very clean. The bed was comfortable and the room service was quick and good.”

Jul 23, 2008 by Cindy from Hamilton, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• We arrived early and were able to check in -no problem.
• NA.

“We found the hotel to be in a great location. The staff was extremely helpful and friendly. The rooms were clean and very comfortable.”

Jul 18, 2008 by Todd from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wonderfully courteous.
• Parking fees.

“Within seconds, we were greeted at the front of the hotel with a welcome to Chicago and that type of courtesy remained throughout our stay. Around every corner, the staff was very accommodating and set on making our stay a pleasant one. Parking fees are outrageous; there is a public ramp three blocks away that will save you $15 nightly. Keep an eye on some of these type of charges. Otherwise, the hotel is wonderfully appointed, nicely located, and we would absolutely be interested in staying here again!”

Jul 15, 2008 by Rich from Canton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was excellent for our needs.
• I could find nothing wrong with this hotel.

“My wife and I wanted to get away for a couple of days and went with this hotel, was fantastic for us. The staff was wonderful and the entire experience was great.”

Jul 15, 2008 by Janice from Robinson, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The bed was absolutely wonderful.
• There was an open safety pin on the floor by the night stand.

“Very nice. Would highly recommend it to anyone.”

Jul 2, 2008 by Lc from Brandon, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and the View of Chicago.
• Nothing.

“The hotel was walking distance to just about everything and the street shuttles took you every where you couldn't walk to.”

Jun 9, 2008 by E A. from Mequon, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location and great price for the location.
• Nothing really extravagant that would make me think this was a true 4 star hotel.

“Very pleasant, convenient to Chicago attractions and transportation.”

Jun 4, 2008 by Steve from Willowdale, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The restaurant and fast elevators.
• No place to sir for quick snack/coffee.

“Concierge overworked, staff efficient, but not overly friendly. Car parking very expensive but good service from valet. Room good but no A/C in bathroom.”

May 30, 2008 by Karen from Grand Haven, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Clean, great service and decor and very centrally located in Chicago. Great concierge services.
• The view from our room was not great and it was near the El which could be annoying at times.

“The Renaissance is a great hotel that is centrally located in downtown Chicago. It is easy walking distance to the Miracle Mile, Millennium and Grant Parks, museums, hundreds of restaurants and the El is right out the back door. The concierge services are excellent. The rooms could be a little bigger and you have to pay the price to get a view of the river. Room service food was so-so but I only ordered once. The rooms are very clean and the decor is nice. We would definitely stay there again.”

May 29, 2008 by Afi from East Lansing, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Large, Spacious Rooms.
• Not much of a lobby.

“Excellent choice for Michigan Ave.”

May 27, 2008 by Alex from Somerville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was centrally located and the room was gorgeous.
• The valet parking garage is expensive but there are ample parking garages nearby that charge up to twenty dollars less per day.

“The Renaissance Chicago Hotel was a perfect retreat at the heart of Chicago. It was close to everything we wanted: theater, restaurants, the park, and the lake, but quiet and peaceful in our room. The decor of the room was modern but elegant and the staff was friendly and helpful. I would highly recommend this hotel to anyone wanting to get the most out of their Chicago vacation.”

May 23, 2008 by Tim from Charlottesville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was superb! View was spectacular!
• Some construction in the area.

“The hotel is in a great location with excellent views of the Chicago skyline and the Chicago River. Easy access by L and walking distance to everything you need.”

Apr 26, 2008 by Bob from Madison, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly, competent staff at check in.
• Food was only average.

“Staff was great. Room was of average roominess. Bed was acceptably comfortable, although not luxurious. Food was only average or below very limited menu. Location is outstanding for access to Miracle Mile, theatres, and surrounding areas.”

Mar 12, 2008 by Chris from Tecumseh, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel with spa. 24 hour room service is amazing.
• Didn't notify me of daylight savings clock change. Missed train.

“The experience at this hotel was greater than I could have imagined. I had one of the best massages I've ever had. The steam room was nice too. I couldn't believe the hotel had 24 hour room service! That is great for me because I like to be out late, and I can grab a bite to eat from the comfort of my own room.”

Dec 5, 2007 by Selette from Highland Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The great lobby.
• Need more pillows on bed other than down.

“My husband and I wanted a small get away for our 1st year Anniversary, this was an excellent choice. I would recommend this hotel for other occasions. The staff is friendly the rooms are modern with comforts of home. The lobby was full of life and fit the stereotype of a 4-star Chicago Hotel!”

Nov 29, 2007 by Chom S. from Mishawaka, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved atmosphere and very beautiful and class.
• There's nothing I don't like about anything.

“I been stayed nice hotel a round Chicago area but I like the Renaissance Chicago hotel was the best so far.”

Nov 22, 2007 by Melissa from Madison, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable.
• Nothing-truly.

“Very comfortable and quiet professional staff overall perfect!”

Nov 21, 2007 by Shawna from Citrus Heights, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, relaxing ambience, beautiful surroundings, and comfortable beds, excellent room service and very clean.
• Business center closed on weekends, no "self service" terminals, and the rate for internet access was expensive.

“I was very pleased with my experience. From first arriving and being greeted by the friendly doormen, to checking in with the courteous front desk staff, to seeing my beautiful, spacious, clean and comfortable room, I was blown away by the experience. Hands down the nicest hotel Ive stayed in this year.”

Nov 16, 2007 by Carole from San Mateo, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Very clean, friendly staff, center location.
• I prefer a smaller hotel.

“Overall excellent.”

Nov 9, 2007 by Megan from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved how they served fresh water with different fresh fruit flavors in the lobby.
• I did not like the strong perfume smell.

“I had wonderful time staying at this hotel and would return.”

Nov 8, 2007 by Cindie from Glen Head, NY
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location & service.
• It was perfect for my needs.

“Excellent location. Walk to all shopping and attractions. Train outside back door of hotel. Was moved to VIP lounge floor with beautiful view of river & lake. Excellent service. Maid threw out my contact lens solution (thought I had checked out since luggage was delayed and nothing else in room). Immediately realized their mistake and brought me a new package on a silver platter. Very comfortable location, a++ experience. Great value.”

Nov 7, 2007 by Susan from Stoughton, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room nicely designed and colors appealing.
• Our fridge didn't work and was not replaced until next day.

“Room was spacious and pleasant. Attractive colors and comfortable bed. Very clean. Great location. We enjoyed our stay and would go back. Would have hung out in the lounge but it wasn't that appealing to us. We were charged for a mini-bar item we didn't use so had to correct with staff. Doorman great.”

Oct 12, 2007 by E from St. Albert, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff was very helpful in helping me find out how to travel around Chicago.
• If I needed a taxi a member of the staff would always get the taxi for me, but I always felt obliged to him when I don't think I needed to.

“The hotel overall was felt luxurious and comfortable. I was only in town for a night, but it was very convenient location to get to major attractions in Chicago. Also it was close to the train station which takes you to the airport (only a $2 ride) which is much better than the $40-45 taxi ride to the airport.”

Oct 3, 2007 by Robb from St Louis Park, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice location, nice room, good pool. Comfortable bed.
• Pretty satisfied.

“Good hotel with friendly staff, beautiful pool, fast room service, top notch!”

Oct 3, 2007 by Phil from Archbold, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bedding.
• There was no free newspaper as hotel description said there would be.

“Great 4 star accommodations in the heart of downtown Chicago. Everything is walk able.”

Jul 28, 2007 by James from Macomb, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, room view.
• Parking.

“Would recommend hotel to friends, excellent value and services.”

Jul 26, 2007 by Mary from Sycamore, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was posh which made it a very nice place to stay. The pool and hot tub were also a big plus!
• The room temperature was too cold and we could not get it any warmer. It was a cool night in Chicago for a July night.

“This hotel was very nice and located right by the Chicago River.”

Jul 26, 2007 by Jason from Allegan, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The location is awesome.
• My wife and I did not like the restaurant. The food was not very good and the service was marginal.

“The location is great with this place. My wife and I really enjoyed our stay. The only thing that we didn't like was the main restaurant. You need to look and act like you have money in order to get the service that you would expect from a 4 or 5 star hotel. My wife and I there celebrating her birthday and just happen to be wearing casual clothing, which was our down fall for the lack of service. Long story short, I would recommend the hotel, I just wouldn't eat at the main restaurant.”

0 of 1 people found this review helpful.

Jul 26, 2007 by Kathy from Trenton, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Quiet.
• Had to pay for internet.

“Good location, convenient to public transportation, polite staff, clean.”

0 of 1 people found this review helpful.

Jul 25, 2007 by Sandie from Terlton, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to transportation, great service, and across from blues middle great Chicago.
• Was a great place!

“Loved the service, the valet parking, and rooms were great! Would definitely go back again!”

Jul 25, 2007 by Renata from Rock City, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and décor.
• No free breakfast!

“The hotel was beautiful. I've been here before on business - this time it was for a weekend getaway with the family and it more than met our expectations. Our teen age children would have appreciated a free breakfast - we ended up at west egg - recommended by hotel staff - it was great!”

0 of 1 people found this review helpful.

Jul 17, 2007 by Carmen from Jackson, MO
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location.
• To me, the room seemed no better than a Holiday Inn. I have stayed at the Hilton which is listed as the same as this one and there is no comparison.

“Nice clean, not luxurious, too much time waiting on concierge.”

0 of 1 people found this review helpful.

Jul 16, 2007 by T from Toronto, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Wonderful bed and sheets.
• Floors were still damp from being shampooed.

“Nice hotel, but for the price I would've expected a nicer bathroom and cleaner room. The floors were still damp from being shampooed and the freshly washed carpet smell remained in the air.”

0 of 1 people found this review helpful.

Jul 9, 2007 by Tim from Overland Park, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Charges for internet.

“The location was great. Rooms were a bit small. Staff was helpful. Didn't like the charge for internet access. Parking was very expensive, $40/day. Overall, very nice.”

1 of 1 people found this review helpful.

Jul 8, 2007 by Ellen from Columbus, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• View, linens, bathrobe.
• Front desk gave us the run around instead of helping us.

“Pretty, elegant, quiet, convenient to the "el" orange line from midway. Night light in he bathroom under the vanity. Loved the bathrobes. Iced water in glass carafes in the lobby.”

Jun 28, 2007 by Linda from Little Suamico, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• We loved the bed and the view was great! Beautiful at night.
• If I had to find something to complain about it would be that we felt the prices in the restaurant we a bit high.

“We loved this hotel. We would definitely stay there again. I would recommend paying a little extra for a river view room. The view both during the day and at night was terrific. It was clean and very comfortable. It was also just a short walk across the bridge to Smith and Wollensky, where we had an excellent steak dinner outside by the river. Easy walk to Michigan Avenue but would recommend taking a cab to Navy Pier.”

1 of 1 people found this review helpful.