User Reviews for The Westin River North

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Jul 30, 2008 by Julie from Washington, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere was peaceful and calm; great location.
• Nothing.

“It just had a gread ambiance. It was quiet and peaceful and the staff was very helpful. Had a great experience and loved the bed!”

Jul 30, 2008 by David A. from Green Bay, WI
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[2]

• Modern looking.
• Safety - no responsibility or no accountability.

“We will not be staying at a Westin again as our experience here has been a negative one. Neither the hotel or the parking company hired by the hotel would be accountable for the theft. It is our impression that they will hire dishonest employees. We had $350 worth of property stolen.”

1 of 1 people found this review helpful.

Jul 28, 2008 by Karlyn from Paducah, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• There was nothing to dislike.

“We all had a good time in Chicago and staying this hotel made the trip more enjoyable. We were able to relax when we came in from sight seeing.”

Jul 28, 2008 by Richard from Oregon, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The service received at the hotel was top notch. Everyone that we encountered was eager to help us whenever we had a question.
• Our room included breakfast for two which was nice, but $30 for our 2 children was too high to pay.

“Would recommend to anyone to stay at this hotel. The service is top notch and the rooms were great!”

Jul 28, 2008 by Kara from Parisr, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• ?.

“This hotel was perfect for our shopping trip along the Magnificent Mile and of course American Girl. They also were extremely helpful in setting us up with a cab to go see our favorite "Cubs" at Wrigley. Will definitely stay at the Westin again on our next trip to Chicago.”

Jul 24, 2008 by Melanie from Blue Grass, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Spacious and beautifully decorated.
• Nothing.

“I would return without a doubt. Great location to everything.”

Jul 23, 2008 by Kathy from Zeeland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly, helpful staff, great view of river, heavenly bed is the best!
• Not enough lighting in the entry hall of the room.

“Our river view room was a great view of the city. The heavenly beds are unbeatable for sleeping. All staff we encountered were friendly and eager to accommodate. Our stay in Chicago was enhanced by this excellent hotel.”

Jul 23, 2008 by Nate from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beds were very comfortable.
• No pool.

“The hotel met all of our expectations and the lounge was a nice benefit.”

Jul 22, 2008 by Teri from Martin, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It will be nice once the remodel is completed.
• Charge for internet services.

“This was a great location for us. It's just a couple of blocks from the Chicago Market where we were going. It's a little far from Michigan Ave, Navy Pier, Sears Tower etc but taxi prices were reasonable to any of these location. All hotel staff was very friendly and accommodating. Extras were expensive Internet access was $11.95 and the fully stocked bar/snack center in the room had water for $5.50 a bottle, candy bars, chips $4, small bottle of wine $18. There was a CVS right down the street to purchase snacks, water, etc. Overall great hotel. Would stay there again.”

Jul 18, 2008 by Gloria from Rockford, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Changed the decor of the rooms.
• Toilet had some issues, didn't flush right.

“Excellent location. Theatre district. Close to restaurants, clubs. Stayed here before, enjoyed the location.”

Jul 16, 2008 by Ann from Sullivan, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Quiet, friendly staff, good service.
• Parking too expensive, $42 per day.

“Everything was great except the second day we were not left any wash cloths so I called to get some, no one came, I called the second time because I had children to bathe and get to bed. I would have expected quicker service at such a nice place. Also the parking was very expensive!”

Jul 16, 2008 by Pat from Marion, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was decorated beautifully; bed very comfortable, hotel location was great.
• I wish parking wasn't so expensive.

“This was a great hotel. Our room was nice and spacious and had been all updated. The heavenly bed was wonderful. The location was just perfect for all our activities planned.”

Jul 15, 2008 by Jim from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding value, great location, top notch staff, can't wait to go back!
• $42.00 valet parking! Next time, I'll take the train.

“Outstanding value. The most comfortable bed I have ever had in any hotel, period. Great staff, great location, I am already planning my next stay!”

Jul 14, 2008 by Mark H. from Clinton, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, had a good view of the river.
• Shower floor needs work, requested foam pillows twice before receiving them.

“Hotel location is good and rooms are nice.”

Jul 12, 2008 by Angie from Indianapolis, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Was in a central location for downtown shopping.
• Too much construction was going on around the facility.

“The hotel charged us for parking when we were dropped off by family. Parking was $42.00 per day. The front desk never ask if we had a car they did remove this from my card. Breakfast was $20.00 per person ages 6 and up. The buffet was not great for the price and very minimal breakfast facilities in the area. Overall was okay we would stay there again just review the area a little better next time.”

Jul 10, 2008 by Elizabeth from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable, attractive room.
• I didn't like having to pay for internet in the room.

“We enjoyed our stay at the Westin. It was an ideal location right on the river and close to public transportation. The room was beautiful, the bed was comfy, the shower was great, the staff was helpful, the only down side was the lack of a pool, since we were traveling with kids.”

Jul 10, 2008 by Melissa from Walnut Creek, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Wonderful and close to many Chicago sites.
• I would have loved a pool (A sister hotel has one 5 blocks away).

“Great!”

Jul 10, 2008 by Alvaro from North Fort Myers, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly staff.
• No internet. They charge to use the gym, no pool.

“Very clean and upscale, but they overcharge for the mini bar. The gym is not available unless you pay 10 dollars and they want to charge 10 dollars for the internet. It not good for business. They also did not have a pool. The location is great near clubs and easy to access things in Chicago.”

Jul 9, 2008 by Andrew from Novi, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Overall good location with clean, modern room.
• Bathroom needs better lighting.

“Great stay for business or personnel travel. Close to theatre district, shopping and lakefront.”

Jul 8, 2008 by Don from Marion, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to activities we had planned and rooms were very nice.
• Waiter returned to our table to offer more orange juice during brunch.

“The hotel's accommodations were very nice in every way and I would absolutely stay there again.”

Jul 7, 2008 by Shakia from Saint Louis, MO
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[7]

• The decor was very trendy.
• I was placed in a room were I heard construction most of the time. I was in the room and there was no amenities in the hotel.

“I normally love to stay in Westin hotels, but this was the worst stay ever! I was placed in a room were I heard construction most of the time I was in the room and there was no amenities in the hotel. I was treated poorly by the front desk staff.”

Jul 3, 2008 by Barbara from Centennial, CO
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location was excellent for our stay.
• Phone unplugged, remote under bed, not advised of $10 fee for workout room.

“It was fine, not the best for a 4 star hotel. The lobby seemed dark, the lounge waiter was unfriendly. But, it was a great location and we didn't spend that much time at the hotel itself.”

Jun 30, 2008 by Martin from La Crosse, WI
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Very fancy and the rooms were very nice.
• Front desk staff was horrible. I had to talk to upper management because of the way my credit card photocopied.

“The actual hotel was very nice, but I felt the service was horrible. They were not going to let me have my room just because the photocopy of my credit card, which is dark blue with black #'s, was difficult to read to cover incidentals.”

Jun 29, 2008 by Ann from Walnut Creek, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location! And the view from my room.
• Really wanted two Queens but got a King and a rollaway.

“Very nice staff. Clean room with a great view and an excellent value.”

Jun 16, 2008 by Arlene@Njc-Ids.Com from St. Louis, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[3]

• The decor was pleasing.
• The location was off the path I had expected.

“This hotel was great.”

May 29, 2008 by John from Rock Island, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No swimming pool.

“The staff was the friendliest that I've found in the Chicago area. Every staff member that you came in contact with made you feel welcome.”

May 28, 2008 by Dan from Detroit, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• George the concierge was most helpful.
• Noisy neighbors too easily heard.

“Good location. Nice facility. The room cleaning did not interfere with our activities. I'd go again.”

May 27, 2008 by Ken from Niles, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best room we have ever stayed in, over looking the river.
• Nothing.

“We have stayed at a lot of 4 and 5 star hotels in Chicago, we found this one to be one of the best. We will stay there again.”

May 26, 2008 by Carrie from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• It was nice.
• The concierge was not very helpful.

“Overall was a nice hotel we would stay there again, but not need to ask the concierge anything.”

May 22, 2008 by Matt from St. Charles, IL
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and view.
• Light switches are to figure out.

“This was a fantastic hotel and I would stay here again.”

May 22, 2008 by Diane from Ottawa, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, relaxing, one of the nicest hotels we have stayed in.
• Nothing to not like.

“This was one of the nicest hotels we have ever stayed in, and we have stayed in many. The decor is beautiful and so relaxing. The beds are comfortable, the food is good, the location good. I would recommend it to anyone and hope to stay there again.”

May 22, 2008 by Deron from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the view of Wacker Drive.
• Nothing I was very satisfied.

“This hotel was great. The staff was very helpful in helping me find the things I needed for my romantic evening. I will continue to go to the hotel and hopefully enjoy the experience I had before.”

May 21, 2008 by David from Miami, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location, friendly staff.
• Room style, amenities.

“Nice hotel but I would not consider it a 4 star, more like a 3 star.”

May 20, 2008 by Chris from Lebanon, IN
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location.
• Valet parking. They wrecked my car $6,000 damage! Ruined the stay.

“This will depend whether I receive satisfactory treatment with regard to the wrecked vehicle. I am extremely mad, right now, due to the damage. For such a high end hotel, I would have thought the valet service would have hired careful drivers. I am now left to pick up the pieces, i.e. getting estimates, probably having to argue with an insurance company over the repair costs, setting up repair times, losing the use of the vehicle, etc. I have better things to do and should not have to deal with these issues. The valet service will just turn over matters to their insurance company and go about their business.”

May 20, 2008 by Mary from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great room; great food; great location.
• Restaurant was closed; had to eat in the bar.

“Nice hotel, reminiscent of the old Nikko that this property was in the past. Nice menu, though had to eat in the bar because the restaurant was closed.”

May 15, 2008 by Tina from Granite, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything.
• N/A.

“Besides that everything else was great and would stay in again thank you.”

May 15, 2008 by Vanessa from Fox Lake, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view for the price nice bathroom.
• Nothing.

“Chic and modern, quiet, sophisticated. Friendly staff, wonderful room service. Cozy bed and nice TV. Big shower. Loved the Starbucks coffee maker in room.”

May 7, 2008 by Kelly from New Lenox, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very impressed with our room and the view afforded. Wonderful guest service.
• Can't say anything negative.

“My husband and I were very impressed with everything this hotel offered. The staff was friendly, the accommodations were luxurious, the location was fabulous for what we had planned to do.”

May 2, 2008 by Shawna from Cumming, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Excellent response from service staff.
• Nothing.

“I would recommend the Westin river north in Chicago to anyone traveling in the area. It is convenient to many attractions, within walking distance of great shopping and restaurants and has great views of the river and downtown.”

May 2, 2008 by Norm from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Perfect for the business traveler.
• None.

“Worth the stay in a modern, professional hotel.”

May 1, 2008 by Suba from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Free upgrade to a club room which had free wine, water, etc and a great view.
• Nothing.

“The Westin on North Dearborn is located across from the House of Blues and a few blocks' walk from the famous Magnificent Mile on Michigan avenue so it's a great location. Most rooms overlook the river, which enhances your experience. The staff is extremely courteous and friendly. I have always liked the Westin's beds and shower heads and this one was no exception. The food is decent - but their room service hot chocolate is the absolute best! Finally, the decor is modern, chic and stylish - be it the elevators or the lobby and I fell in love with the hotel!”

May 1, 2008 by Anne from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff.
• Parking charge.

“A very friendly and comfortable hotel. The parking and restaurant were very expensive, which was a surprise, but other than that, a great place.”

May 1, 2008 by Rachel from Milwaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• There was a strange odor in the bathroom.

“Perfect hotel for staying in the city and wanting to be centrally located to a lot of things. We had theater tickets and the location of the hotel was perfect for getting to the theater, and also for shopping on Michigan Avenue.”

May 1, 2008 by Michelle from Belleville, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Valet parking stole change out of my vehicle while I was pared over the weekend.

“Everything was great until we paid the hefty valet parking rate. Got on the road and discovered that all my change that I had put inside a compartment on Friday was now gone. I choose to keep my vehicle in their parking (which was more costly) because I thought it would be safer than street parking garages. Not so!”

May 1, 2008 by Christian from Lawrenceburg, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Having to pay for computer and gym access.

“The hotel was everything anyone could want. Beautiful views, lobby and the location couldn't be any better- theater, shopping, dining, etc. All right outside your door.”

Apr 30, 2008 by Patrick from Saint Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Bed was extremely comfortable. Room was clean.
• Room smelled like smoke. It must have been a smoking room in the past.

“The hotel was great for the price. We got two rooms; both were similarly decorated and were spotlessly clean. Although the hotel does not offer smoking rooms, they must have in the past because one of the rooms smelled a bit like smoke. Regardless I am very pleased with this hotel and would definitely stay there again.”

Apr 30, 2008 by Karen from De Pere, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is very clean and easy to get around.
• NA.

“I was very pleased as when I arrived I had a cast on my leg and the attendant at the desk asked if I needed a special room or needed anything special during my stay. Everyone was very courteous and friendly. I would strongly recommend this hotel to others. It was a very enjoyable stay. Thank you Westin.”

Apr 30, 2008 by Cathy from Elmore, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The hotel overall was nice and in good condition. Location was excellent.
• The room was not quite 4 star. Needed a bit of a facelift.

“Overall, I would recommend this hotel. Nice hotel, pleasant service and a great location.”

Apr 30, 2008 by Ryan from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the location of the hotel with proximity to shopping and restaurants.
• I really had hoped there would be a pool or spa (hot tub) and there was not.

“Overall I feel that this hotel is very nice and in a great location in Chicago. The room was very nice, clean, and had all modern conveniences including a flat screen television.”

Apr 30, 2008 by Dan from Shawnee Mission, KS
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Friendly staff & convenient location.
• Smoke tinted windows distorted perception of outside weather.

“Front entry was a bit inconvenient if walking in from Dearborn St. to get to elevators. Smoke tinted windows caused outside weather to look overcast. Chicago needs no help in that department in the Spring. Location to RiverNorth, Magnificent Mile and Loop was very convenient.”