User Reviews for The Westin River North

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May 8, 2009 by David from Loudon,TN
Overall Rating: 9

• Phone ahead about beds and no smoking and reservations clerk did not mark my reservations with request.

“Location: Short walk from Blue line to O'Hare, and Brown line to other locations. 15 minute walk to Michigan Ave. So, Location is good. Room decree and cleanliness was excellent.
Check in and out was fine.”

May 1, 2009 by Mike from Macomb Township,MI
Overall Rating: 10

• The over-sized bathroom and size of the room.
• Cost of valet parking.

“This hotel met my expectations.”

Apr 30, 2009 by Aaron from Grand Rapids,MI
Overall Rating: 10

• I liked how the hotel was very calming.
• Was not directly on Michigan Avenue.

“Hotel surprised me. Payed a low price and exceeded my expectations.”

Apr 29, 2009 by Kathy from Rockford,IL
Overall Rating: 10

• Huge room, great comfortable bed, quiet room.
• Free Wi-Fi was free in the lobby only-not in rooms.

“Would stay there again and highly recommend it. One of the nicest hotels I have stayed in the Chicago land area. I would
say it up there with the best.”

Apr 22, 2009 by Julie from Munster,IN
Overall Rating: 10

• Convenient location, and wonderful staff.
• Valet parking was very expensive.

“Perfect for a 4 star hotel.”

Apr 12, 2009 by Irit from Indianapolis,IN
Overall Rating: 9

“Good location, clean and very comfortable bed/room. Great view of the city & the river.”

Dec 8, 2008 by Mariam from Bolingbrook,IL
Overall Rating: 8

• Location.
• Restaurant not well staffed and over priced.

“Hotel looks great and the concierge staff was friendly and helpful. I loved the door guy; he was very kind and friendly. The two times I ate at the restaurant I sat myself and had to walk into the kitchen to get someone to serve me. The fish I ordered was raw in the middle and I had to walk into the kitchen to let them know this because again no one was around to serve. They stood in the kitchen talking.”

Nov 26, 2008 by Kim from Lakemoor,IL
Overall Rating: 10

• The atmosphere and attractivenesss.
• Cracked sink in room.

“The hotel was attractive inside and out. The rooms were comfortable.”

Nov 12, 2008 by C. from Bloomington,IL
Overall Rating: 10

• The location was great! Lots of opportunities for entertainment and shopping!
  
• Concierge did not have maps of city or surrounding suburbs.

“The hotel is beautiful, easy to get to and wonderfully located! The staff is extremely friendly and helpful! An erroneous charge that appeared on my bill was removed with no questions. I would definitely stay here again and highly recommend it!
”

Nov 6, 2008 by
Overall Rating: 6

• Clean, good artwork and decor.
• Room was not made up at 4:30pm and I had to call and ask them to do it.

“Nice clean room, good décor. Kind of odd shaped room, with not a very large window. People were pleasant and professional.
”

Nov 6, 2008 by
Overall Rating: 10

• Best bed we've ever slept in.

“The overnight stay in downtown Chicago was a steal! Best value. Great location.
”

Nov 5, 2008 by Jeremiah
Overall Rating: 10

• Amazing location, comfort, excellent service, friendly staff, and very quiet.
• Did not see the $100 parking bill coming.

“Very comfortable bed, and great service with excellent follow-up. Most everyone on staff seemed extremely knowledgable and if not, they followed up very well. Great stay and a great weekend.”

Oct 30, 2008 by Carol
Overall Rating: 8

• Clean, well decorated and updated.
• The staff was not friendly and our room was not cleaned until we asked that it be taken care of.

“This hotel was in a very good location, well decorated, large lobby to visit and comfortable rooms.”

Oct 29, 2008 by carol
Overall Rating: 10

• The beds; spacious bathroom; plugs for phone charging.

“It’s all about the sheets! You can't enjoy a hotel stay if it has poor quality bedding! The bathroom was spacious; there was a port for recharging the phone conveniently located by the desk. Lobby lounge was nice, although twice the staff was not very attentive with service at the bar/lounge area, requiring us to get up and get our own drinks from the bartender.”

Oct 29, 2008 by Paulette
Overall Rating: 8

• Conveniently located.
• No pool.

“We enjoyed our stay at this hotel would stay there again.”

Oct 16, 2008 by John
Overall Rating: 10

• Superb location.
• Nothing I can think of.

“The Westin is an absolute first class operation, from the doorman to the desk staff to the hotel maids. Our room had a great view on the 17th floor, was spotless and free internet for my laptop also. Excellent shower.
”

Oct 16, 2008 by Stacy
Overall Rating: 10

“Very comfortable beds, good service, good location.”

Sep 26, 2008 by Neil
Overall Rating: 9

• Pretty much perfect for my needs.
• Could hear street noise too much without the portable fan that I brought with me.

“It was a Westin and delivered what one expects of the Westin, very nice, clean, modern, upscale property perfect for the business traveler!”

Sep 24, 2008 by Cus
Overall Rating: 10

• Great location - beautiful hotel.
• NA.

“Hotel lobby is very sophisticated looking and there are nice quiet areas to sit outside too. Very nice hotel.”

Sep 17, 2008 by Diane
Overall Rating: 9

• Great atmosphere and awesome beds.
• Some staff wasn't very friendly.

“I liked the hotel overall...didn't care for the walk to Michigan Avenue.”

Sep 12, 2008 by Kelly from Huntington, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Modern looking room, nice lobby and bar.
• Paying for internet.

“Beautiful hotel, great friendly staff. Good location within walking distance to many activities. Had to pay extra for internet and to use the fitness room which we thought was ridiculous for what the room cost. Overall, we had a good experience.”

Sep 10, 2008 by Craig from Dakota City, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very nice staff.
• Construction zone.

“3 blocks off Michigan Avenue near Magnificent mile. Clean rooms and friendly staff. Breakfast was buffet and very good.”

Sep 10, 2008 by Diana from Normal, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, comfortable, relaxing and a great location for theater and shopping.
• I thought parking rate of $42 was too high.

“Exception hotel, modern, sleek. Great location.”

Sep 9, 2008 by brian
Overall Rating: 10

• In the midlle of everything.

“Great.
”

Sep 7, 2008 by Brandon from Liberty, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view from window.
• No pool, no hot tub, no complimentary wireless.

“Everything we saw and utilized was great. No pool, no hot tub, no complimentary wireless. Those are pretty standard items for even the cheapest hotels nowadays, so we were disappointed they weren't available here. Beside those things, the hotel was very clean and comfortable, and the staff was very friendly and helpful.”

Sep 6, 2008 by Hardev S. from Kalamazoo, MI
Overall Rating: 9
Staff:[9] • Location:[10]

• Aims to delight the customer.
• Poor planning in room assignment.

“They gave us the celebrity suite for the night and free breakfast for four in the morning. The next were moved out of the suite and given a deluxe room with a fabulous view. They were very friendly and understood our requests clearly. Great staff.”

Sep 4, 2008 by Robert from Eudora, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable beds - very "posh".
• Can't think of anything negative.

“Great place to stay - close to everything - view of the river - large and comfortable rooms. Classy bathrooms.”

Sep 4, 2008 by Tisha from Carmel, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Heavenly bed, and public space decor.
• The rooms seemed a tad date, not in decor, but in wear.

“Very clean, attractive spaces, friendly people, overall great.”

Sep 3, 2008 by Ruben from Summit, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the decorating and the colors of the lobby and hallways.
• The bathroom door- too low to the floor, needed to be shoved to open all the way which caused loud squeaking noise. The towels were frayed, looked bad.

“Upon arriving we were pleased with the atmosphere of the lobby. During the day, the counters were full of people with questions and not enough staff to assist. They use the Sheraton's parking lot down the street causing at least a 20 minutes wait for your vehicle. They offer no self park, only valet. The food was way too expensive so we decided to walk to a nearby restaurant. That's nice in the summer, not so nice during Chicago's winter months.”

Sep 3, 2008 by Donna from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice, upscale hotel. Heavenly beds.
• NA.

“Very nice accommodations and atmosphere.”

Aug 21, 2008 by James from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The helpful staff and the walkabilty to shops.
• When I called to ask for a room on the 18th floor or higher I was told that I had to be there but when we arrived I was told it would be extra $.

“The hotel was very nice. The staff was very helpful. Some construction work round the building made walking a little unfriendly. Over all, we enjoyed our stay.”

Aug 20, 2008 by Kim from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful room and view!
• Limited dining choices.

“Fabulous room and view of the Chicago river. Excellent guest service. Pet friendly and accommodating. We wish there was a pool though.”

Aug 20, 2008 by Chrissi from St. Johns, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff, nice accommodations.
• Nothing.

“It was a perfect hotel and they treat the guests wonderfully.”

Aug 19, 2008 by Fred from Normal, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The bellmen, valet and Luggage associates were excellent. Friendly, informative and just all round a reason to come back.
• Parking was not included.

“Parking was not included in price. No pool. Other than that; A great experience. Clean room, hall ways and lobby. Frie+V1210ndly staff. Concierge was not well informed about places to eat or entertainment.”

Aug 18, 2008 by Cydney from Kalamazoo, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great Staff - Great Location - GREAT BED!
• It was all good.

“Westin's are always great, but the staff at this hotel was particularly helpful and warm and friendly. I have stayed at all kinds of wonderful hotels in Chicago, but this was my first time at this Westin. I would definitely go back.”

Aug 15, 2008 by Cathy from Grosse Pointe Woods, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location. Nice decor.
• Our view was of construction outside.

“Very nice and updated. Clean. Friendly staff.”

Aug 11, 2008 by Susan from Lake In The Hills, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• Quiet, elegant and comfortable.
• There was no pool.

“This hotel was quiet, comfortable and clean. Our particular room needed some small repairs in the bathroom and stain removal near the wet bar, but again, it felt very clean. Staff was friendly. I was disappointed that there was no pool. I was looking forward to a swim without having to watch my children, who weren't with us. Location was within reasonable walking distance to the Theater District, Michigan Avenue, Museums, the river, etc. Clean, comfortable, quiet and elegant, but not over the top.”

Aug 6, 2008 by Jennifer from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, friendly staff and comfortable room.
• The room was a little warm though we requested a fan and the staff brought it right away.

“High praise. Will definitely re-visit.”

Jul 31, 2008 by Barb from Glen Mills, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location on the river and the views were spectacular.
• I had requested early check-in but still had to wait most of the day before being able to get into the room.

“This hotel was on the Chicago river with beautiful views of the river and the city and within walking distance of most of the popular attractions yet away from the crowds.”

Jul 30, 2008 by Ryan from Minneapolis, MN
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great decor inside.
• I had two double beds for only one person instead of one King like I had in the other two cities I stayed in.

“Very nice. If you get the right room I would imagine the Hotel experience would be very good.”

Jul 30, 2008 by Julie from Washington, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere was peaceful and calm; great location.
• Nothing.

“It just had a gread ambiance. It was quiet and peaceful and the staff was very helpful. Had a great experience and loved the bed!”

Jul 30, 2008 by David A. from Green Bay, WI
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[2]

• Modern looking.
• Safety - no responsibility or no accountability.

“We will not be staying at a Westin again as our experience here has been a negative one. Neither the hotel or the parking company hired by the hotel would be accountable for the theft. It is our impression that they will hire dishonest employees. We had $350 worth of property stolen.”

1 of 1 people found this review helpful.

Jul 28, 2008 by Karlyn from Paducah, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• There was nothing to dislike.

“We all had a good time in Chicago and staying this hotel made the trip more enjoyable. We were able to relax when we came in from sight seeing.”

Jul 28, 2008 by Richard from Oregon, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The service received at the hotel was top notch. Everyone that we encountered was eager to help us whenever we had a question.
• Our room included breakfast for two which was nice, but $30 for our 2 children was too high to pay.

“Would recommend to anyone to stay at this hotel. The service is top notch and the rooms were great!”

Jul 28, 2008 by Kara from Parisr, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• ?.

“This hotel was perfect for our shopping trip along the Magnificent Mile and of course American Girl. They also were extremely helpful in setting us up with a cab to go see our favorite "Cubs" at Wrigley. Will definitely stay at the Westin again on our next trip to Chicago.”

Jul 24, 2008 by Melanie from Blue Grass, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Spacious and beautifully decorated.
• Nothing.

“I would return without a doubt. Great location to everything.”

Jul 23, 2008 by Kathy from Zeeland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly, helpful staff, great view of river, heavenly bed is the best!
• Not enough lighting in the entry hall of the room.

“Our river view room was a great view of the city. The heavenly beds are unbeatable for sleeping. All staff we encountered were friendly and eager to accommodate. Our stay in Chicago was enhanced by this excellent hotel.”

Jul 23, 2008 by Nate from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beds were very comfortable.
• No pool.

“The hotel met all of our expectations and the lounge was a nice benefit.”

Jul 22, 2008 by Teri from Martin, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It will be nice once the remodel is completed.
• Charge for internet services.

“This was a great location for us. It's just a couple of blocks from the Chicago Market where we were going. It's a little far from Michigan Ave, Navy Pier, Sears Tower etc but taxi prices were reasonable to any of these location. All hotel staff was very friendly and accommodating. Extras were expensive Internet access was $11.95 and the fully stocked bar/snack center in the room had water for $5.50 a bottle, candy bars, chips $4, small bottle of wine $18. There was a CVS right down the street to purchase snacks, water, etc. Overall great hotel. Would stay there again.”

Jul 18, 2008 by Gloria from Rockford, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Changed the decor of the rooms.
• Toilet had some issues, didn't flush right.

“Excellent location. Theatre district. Close to restaurants, clubs. Stayed here before, enjoyed the location.”