User Reviews for The Westin River North

Research User Reviews for The Westin River North (1-20 of 334)

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Oct 28, 2009 by Jana from Indianapolis,IN
Overall Rating: 5

• Good location.
• Not enough towels, bathroom not up to standards.

“While we were there a power outage occurred for an entire day.”

Oct 8, 2009 by Dan from Fort Worth,TX
Overall Rating: 10

• Staff upgraded us to an executive suite at 1:30 AM.

“The Westin was a beautiful hotel with comfortable and well appointed rooms. Staff was friendly and helpful.”

Sep 19, 2009 by Roger from New Albany,IN
Overall Rating: 7

• The location was a great central location in Downtown Chicago.
• The valet parking was expensive. The desk staff was a bit ill tempered.

“We really liked the location and the room was pretty good. However having stayed at other 4 star hotels, I don't think the room was at that level. Valet was expensive, but I would say they were very efficient no matter what time of the day or early morning we returned. The desk staff was not particularly friendly.”

Aug 27, 2009 by Larry from Springfield,IL
Overall Rating: 9

• Location to downtown Chicago.

“I would stay here again.”

Aug 7, 2009 by Lisa from Osceola,IN
Overall Rating: 7

“The hotel was perfect! The front desk personnel were AWFUL! Not helpful, friendly, or professional.”

Jul 24, 2009 by Anoop from Woodridge,IL
Overall Rating: 9

• Clean rooms, downtown location

“Clean rooms, downtown location. Good for the price I paid on priceline”

Jul 23, 2009 by Greg Strahan from Owensboro,KY
Overall Rating: 10

• Proximity.
• Nothing.

“Excellent facility and first class. The staff was very nice and the room was perfect. Our room was right on the water and had a beautiful view of the city. I would recommend this hotel for location.”

Jul 19, 2009 by Thomas from Iowa City,IA
Overall Rating: 2

• Ambiance, location.
• Horrible service/ confirmation arrangements not kept.

“The Westin was an attractive hotel on the inside and it was very clean. However, there were aspects of my stay that left me with a negative view of the hotel. I confirmed the day before and arranged for there to be 2 queen sized beds in Leiu of one king. They did not honor that arrangement and to make things worse, they promised me a roll-away bed and never brought it up to the room. when i went down a few hours later, they explained that they'd run out of roll-away beds hours before we arrived and that the lady at the front desk who had promised me a roll-away was new and doesn't know what she's talking about. Well don't have her working at a 4 star hotel without supervision if she doesn't know what she's talking about. Thus my fiancee and I had to sleep on the floor.”

Jul 12, 2009 by Devon from Arlington,VA
Overall Rating: 10

• The hotel was in a great location, close to the train but far away from the crowds.
• The price of the food was on the very high side.

“The hotel met my expectations and I will definitely stay here again on my next trip to the Chicago area. I just hope I can get a little less expensive room.”

Jul 11, 2009 by Bette from Deerfield,WY
Overall Rating: 10

• The staff was extremely friendly and helpful.
• I don't think this hotel had a pool which I was disappointed with.

“It was a very comfortable bed and the hotel room had a view of the river which was nice. Convenient location. Good value.”

Jul 7, 2009 by James from Lisle,IL
Overall Rating: 6

“I was booked at the Westin in North River location. When we checked in we were told the hotel was over booked and we would be moved to the downtown Westin. I booked the room on Monday, and called on Wednesday to confirm the room and hotel, but was moved to another hotel on check-in on Friday. The hotel manager did give us the room for free due to the inconvenience caused us. Please cancel the reservation price you were going to charge us, as we did not have to pay for the room. We had to alter our plans for the evening due to the shifted location.”

Jul 7, 2009 by Yolanda from Detroit,MI
Overall Rating: 8

• The location and the price.
• Had to pay for internet and exercise facility.

“Overall, the hotel was a nice place to reside.”

Jun 28, 2009 by Tami from Westfield,IN
Overall Rating: 10

• Our room overlooked the river.
• No pool.

“Nice hotel and easy access to everything. The kids loved that our room looked over the river that was there entertainment. I only wish they had a pool. We would stay again.”

Jun 23, 2009 by Sean from Midlothian,IL
Overall Rating: 10

• Easy check-in and check-out.
• Could have had more dinning options.

“Clean and comfortable with a great staff. Good location but could have had more dining options with a broader price range.”

Jun 18, 2009 by Eric from Rensselaer,IN
Overall Rating: 9

• Clean!
• Parking was expensive!

“Very nice hotel.”

Jun 3, 2009 by Laura from Bel Air,MD
Overall Rating: 10

• Excellent location, very clean.
• Some of the decor was missing on the walls and the sheets didn't match.

“The main lobby was large, clean and a very social environment. The staff was friendly and very accommodating. The rooms were very clean and nice, however some of the decor was missing from the walls and that took away from how attractive I would rate the room.”

May 19, 2009 by Michele from Benton Harbor,MI
Overall Rating: 9

• Spacious rooms, very comfortable beds, big bathroom.
• Staff not very helpful/friendly.

“The lobby and rooms were outstanding, with top marks for comfort and room layout. The staff could have been a little more friendly and helpful, but other than that the hotel was fantastic.”

May 8, 2009 by David from Loudon,TN
Overall Rating: 9

• Phone ahead about beds and no smoking and reservations clerk did not mark my reservations with request.

“Location: Short walk from Blue line to O'Hare, and Brown line to other locations. 15 minute walk to Michigan Ave. So, Location is good. Room decree and cleanliness was excellent.
Check in and out was fine.”

May 1, 2009 by Mike from Macomb Township,MI
Overall Rating: 10

• The over-sized bathroom and size of the room.
• Cost of valet parking.

“This hotel met my expectations.”

Apr 30, 2009 by Aaron from Grand Rapids,MI
Overall Rating: 10

• I liked how the hotel was very calming.
• Was not directly on Michigan Avenue.

“Hotel surprised me. Payed a low price and exceeded my expectations.”

Apr 29, 2009 by Kathy from Rockford,IL
Overall Rating: 10

• Huge room, great comfortable bed, quiet room.
• Free Wi-Fi was free in the lobby only-not in rooms.

“Would stay there again and highly recommend it. One of the nicest hotels I have stayed in the Chicago land area. I would
say it up there with the best.”

Apr 22, 2009 by Julie from Munster,IN
Overall Rating: 10

• Convenient location, and wonderful staff.
• Valet parking was very expensive.

“Perfect for a 4 star hotel.”

Apr 12, 2009 by Irit from Indianapolis,IN
Overall Rating: 9

“Good location, clean and very comfortable bed/room. Great view of the city & the river.”

Dec 8, 2008 by Mariam from Bolingbrook,IL
Overall Rating: 8

• Location.
• Restaurant not well staffed and over priced.

“Hotel looks great and the concierge staff was friendly and helpful. I loved the door guy; he was very kind and friendly. The two times I ate at the restaurant I sat myself and had to walk into the kitchen to get someone to serve me. The fish I ordered was raw in the middle and I had to walk into the kitchen to let them know this because again no one was around to serve. They stood in the kitchen talking.”

Nov 26, 2008 by Kim from Lakemoor,IL
Overall Rating: 10

• The atmosphere and attractivenesss.
• Cracked sink in room.

“The hotel was attractive inside and out. The rooms were comfortable.”

Nov 12, 2008 by C. from Bloomington,IL
Overall Rating: 10

• The location was great! Lots of opportunities for entertainment and shopping!
  
• Concierge did not have maps of city or surrounding suburbs.

“The hotel is beautiful, easy to get to and wonderfully located! The staff is extremely friendly and helpful! An erroneous charge that appeared on my bill was removed with no questions. I would definitely stay here again and highly recommend it!
”

Nov 6, 2008 by
Overall Rating: 6

• Clean, good artwork and decor.
• Room was not made up at 4:30pm and I had to call and ask them to do it.

“Nice clean room, good décor. Kind of odd shaped room, with not a very large window. People were pleasant and professional.
”

Nov 6, 2008 by
Overall Rating: 10

• Best bed we've ever slept in.

“The overnight stay in downtown Chicago was a steal! Best value. Great location.
”

Nov 5, 2008 by Jeremiah
Overall Rating: 10

• Amazing location, comfort, excellent service, friendly staff, and very quiet.
• Did not see the $100 parking bill coming.

“Very comfortable bed, and great service with excellent follow-up. Most everyone on staff seemed extremely knowledgable and if not, they followed up very well. Great stay and a great weekend.”

Oct 30, 2008 by Carol
Overall Rating: 8

• Clean, well decorated and updated.
• The staff was not friendly and our room was not cleaned until we asked that it be taken care of.

“This hotel was in a very good location, well decorated, large lobby to visit and comfortable rooms.”

Oct 29, 2008 by carol
Overall Rating: 10

• The beds; spacious bathroom; plugs for phone charging.

“It’s all about the sheets! You can't enjoy a hotel stay if it has poor quality bedding! The bathroom was spacious; there was a port for recharging the phone conveniently located by the desk. Lobby lounge was nice, although twice the staff was not very attentive with service at the bar/lounge area, requiring us to get up and get our own drinks from the bartender.”

Oct 29, 2008 by Paulette
Overall Rating: 8

• Conveniently located.
• No pool.

“We enjoyed our stay at this hotel would stay there again.”

Oct 16, 2008 by John
Overall Rating: 10

• Superb location.
• Nothing I can think of.

“The Westin is an absolute first class operation, from the doorman to the desk staff to the hotel maids. Our room had a great view on the 17th floor, was spotless and free internet for my laptop also. Excellent shower.
”

Oct 16, 2008 by Stacy
Overall Rating: 10

“Very comfortable beds, good service, good location.”

Sep 26, 2008 by Neil
Overall Rating: 9

• Pretty much perfect for my needs.
• Could hear street noise too much without the portable fan that I brought with me.

“It was a Westin and delivered what one expects of the Westin, very nice, clean, modern, upscale property perfect for the business traveler!”

Sep 24, 2008 by Cus
Overall Rating: 10

• Great location - beautiful hotel.
• NA.

“Hotel lobby is very sophisticated looking and there are nice quiet areas to sit outside too. Very nice hotel.”

Sep 17, 2008 by Diane
Overall Rating: 9

• Great atmosphere and awesome beds.
• Some staff wasn't very friendly.

“I liked the hotel overall...didn't care for the walk to Michigan Avenue.”

Sep 12, 2008 by Kelly from Huntington, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Modern looking room, nice lobby and bar.
• Paying for internet.

“Beautiful hotel, great friendly staff. Good location within walking distance to many activities. Had to pay extra for internet and to use the fitness room which we thought was ridiculous for what the room cost. Overall, we had a good experience.”

Sep 10, 2008 by Craig from Dakota City, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very nice staff.
• Construction zone.

“3 blocks off Michigan Avenue near Magnificent mile. Clean rooms and friendly staff. Breakfast was buffet and very good.”

Sep 10, 2008 by Diana from Normal, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, comfortable, relaxing and a great location for theater and shopping.
• I thought parking rate of $42 was too high.

“Exception hotel, modern, sleek. Great location.”

Sep 9, 2008 by brian
Overall Rating: 10

• In the midlle of everything.

“Great.
”

Sep 7, 2008 by Brandon from Liberty, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view from window.
• No pool, no hot tub, no complimentary wireless.

“Everything we saw and utilized was great. No pool, no hot tub, no complimentary wireless. Those are pretty standard items for even the cheapest hotels nowadays, so we were disappointed they weren't available here. Beside those things, the hotel was very clean and comfortable, and the staff was very friendly and helpful.”

Sep 6, 2008 by Hardev S. from Kalamazoo, MI
Overall Rating: 9
Staff:[9] • Location:[10]

• Aims to delight the customer.
• Poor planning in room assignment.

“They gave us the celebrity suite for the night and free breakfast for four in the morning. The next were moved out of the suite and given a deluxe room with a fabulous view. They were very friendly and understood our requests clearly. Great staff.”

Sep 4, 2008 by Robert from Eudora, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable beds - very "posh".
• Can't think of anything negative.

“Great place to stay - close to everything - view of the river - large and comfortable rooms. Classy bathrooms.”

Sep 4, 2008 by Tisha from Carmel, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Heavenly bed, and public space decor.
• The rooms seemed a tad date, not in decor, but in wear.

“Very clean, attractive spaces, friendly people, overall great.”

Sep 3, 2008 by Ruben from Summit, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the decorating and the colors of the lobby and hallways.
• The bathroom door- too low to the floor, needed to be shoved to open all the way which caused loud squeaking noise. The towels were frayed, looked bad.

“Upon arriving we were pleased with the atmosphere of the lobby. During the day, the counters were full of people with questions and not enough staff to assist. They use the Sheraton's parking lot down the street causing at least a 20 minutes wait for your vehicle. They offer no self park, only valet. The food was way too expensive so we decided to walk to a nearby restaurant. That's nice in the summer, not so nice during Chicago's winter months.”

Sep 3, 2008 by Donna from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice, upscale hotel. Heavenly beds.
• NA.

“Very nice accommodations and atmosphere.”

Aug 21, 2008 by James from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The helpful staff and the walkabilty to shops.
• When I called to ask for a room on the 18th floor or higher I was told that I had to be there but when we arrived I was told it would be extra $.

“The hotel was very nice. The staff was very helpful. Some construction work round the building made walking a little unfriendly. Over all, we enjoyed our stay.”

Aug 20, 2008 by Kim from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful room and view!
• Limited dining choices.

“Fabulous room and view of the Chicago river. Excellent guest service. Pet friendly and accommodating. We wish there was a pool though.”

Aug 20, 2008 by Chrissi from St. Johns, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff, nice accommodations.
• Nothing.

“It was a perfect hotel and they treat the guests wonderfully.”