User Reviews for Holiday Inn Hotel and Suites Downtown Chicago

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Sep 5, 2007 by Katie from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The hotel staff was very helpful. Also, the location was close to soldier field.
• There were no shades on the window and there was a very bright light outside. Hard to sleep.

“Staff was friendly and helpful. Room was satisfactory. The windows could use some shades. It served my purposes well.”

Sep 4, 2007 by Sue from Plymouth, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• They had a room open.

“This was by far the worst hotel, accommodations and locality. The staff at the desk acted like I was bothering them to check in, never smiled, and only mentioned that this was a long day. I did not feel really safe once outside the hotel and the distance to downtown was a good hike.”

Sep 1, 2007 by Kim from Morley, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was very helpful and friendly.
• A bit of a walk to the loop.

“A bit of a walk to the loop, but overall a nice hotel. Very clean, I had no problem with my toddler playing around. The staff was helpful and friendly. Answered all my questions. Called a cab for us to go to Shedds aquarium. Cost $10 for cab ride.”

Aug 31, 2007 by Matt from Holmen, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great.
• The breakfast was bad.

“I really loved this hotel I will stay there again when I go back to Chicago.”

Aug 23, 2007 by David from Farmington, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• No complementary coffee.

“It was good for access to CTA transportation.”

Jul 15, 2007 by Michelle from Miamisburg, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was awesome and location was great.
• Lots of street noise and older.

“Went to Chicago for an overnight stay so my 11 year old could go to American Girl Place. Hotel was convenient to Union Station and we got on the bus across from Sears tower, which we liked. On the way back, we got off the blue line only a block from the hotel. The location was perfect. Room was comfortable and clean. Had a great time.”

Jul 10, 2007 by Dawn from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very close to all the attractions.
• The pool was out of service.

“I thought it was great. I would use your hotel again.”

Jun 21, 2007 by Donald from Laguna Woods, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, great staff very helpful.
• Breakfast service was slow /inefficient.

“Hotel offers great location for those willing to use the subway system and those who like to walk. All staff very helpful and knowledgeable. Overall, very positive experience.”

Jun 21, 2007 by Edward from Palm City, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Close to subway, new shower curtain.
• Curtains were torn, staff incompetent, bar area not attractive and high priced.

“Other than its location to public transportation I would not recommend this hotel.”

Jun 18, 2007 by Nobutaka from Gainesboro, TN
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[4]

• Clean room.
• Bed condition.

“Slow elevator and too noisy outside. I can not good sleep.”

Jun 18, 2007 by Kathy from Armington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• My granddaughter really enjoyed the swimming pool on top of the hotel.
• Nothing really.

“I believe the location was great in respect to what our interests were for the weekend. I would recommend it to others. The restaurant was good as well. The rooms were clean.”

Jun 14, 2007 by Gary from Cape Girardeau, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, nice amenities.
• Would have preferred the adjoining restaurant to stay open later.

“Overall this was a very exceptional hotel for the price. Nice staff, good location, easy to use public transportation from this location. Clean, and well maintained.”

Jun 4, 2007 by Nicole from Palm Beach Gardens, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very close to an l stop and new carpet.
• Small bathroom.

“Very nice stay! Great staff, very friendly!”

Jun 2, 2007 by Larry from Huntington, WV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The staff was friendly and helpful.
• The Hotel was out of the main downtown business district area. Not the greatest location.

“The room was clean and comfortable. The hotel staff was friendly and very helpful. The hotel location is out of the main downtown business district. Not the best location. Overall I would rate the hotel a two star moderate hotel.”

May 31, 2007 by Gerald from Omaha, NE
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was very knowledgeable about the city and locations.
• Not applicable.

“This is a small hotel with only 5 floors, located close to all downtown attractions, the staff made sure we were comfortable, and a very good value.”

May 28, 2007 by Dick from Decatur, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Large room, friendly staff.
• Low water pressure in the morning.

“Good value, very close to subway station, very helpful staff.”

May 27, 2007 by Chanel from Las Vegas, NV
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[5]

• Staff very friendly and helpful.
• Place looked like a dump.

“Very convenient on the blue line train yet the rooms were very basic and kind of dirty looking&”

May 16, 2007 by Pam from Mesquite, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[3]

• The bellmen were friendly.
• The internet did not work for us.

“The hotel was not horrible. The internet people that holiday inn uses were no help! That is our main complaint, because he could not do the business he needed too!”

May 2, 2007 by Kendra L. from Bartlett, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[2]

• The only thing that was nice about the hotel is the staff.
• The location was horrible; there was nothing in walking distance to eat or site see.

“The staff at the hotel was very friendly and accommodating. Besides the hospitality the hotel location was horrible. It was right off the highway, which was easy to find. But there was nothing close to walk to eat or sight sees to enjoy the downtown area. Also the wall paper was peeling in our room and the bathroom did not have a fan. The also did not work and the clock radio was very small.”

Apr 30, 2007 by Cathy from Janesville, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was excellent. Helpful and friendly. Room was comfortable and clean. Location was great.
• Liked it all.

“The staff was wonderful. Hotel was comfortable and clean. Would stay here again.”

Apr 28, 2007 by Suzanne from Fair Oaks Ranch, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[9] • Location:[1]

• The people were nice.
• The location was very bad. There was allotting of traffic noise.

“I was very disappointed. The hotel was on the extreme outskirts of downtown. Our firth night was on the second floor next to a highway off-ramp. We did not sleep at all...”

Apr 25, 2007 by Dan from Sterling, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[5] • Location:[1]

• The room was clean but very small.
• So noisy we couldn't sleep.

“It was almost on top of 2 very busy interstates and had poor to none at all sound insulation either from outside or between rooms. Small room with few amenities. On top of traffic noise, we were next to the hotel's maids hangout and had significant foul language till midnight and beginning at 5 a.m. What good is a motel room if you can't sleep! ”

Apr 20, 2007 by William from Florence, SC
Overall Rating: 1
Cleanliness:[4] • Staff:[7] • Location:[1]

• Nothing!
• Everything!

“Unclean, in a dangerous part of the city, only a pizza parlor nearby, young and inexperienced staff, and very over-priced. ”

Apr 5, 2007 by David N. from Prospect, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Extremely friendly staff.
• Too much traffic noise.

“The hotel staff is extremely friendly and the rooms are clean and comfortable. I stayed in an odd numbered room and had an extreme amount of traffic noise from the "l" and highway. Highly recommend you get an even numbered room. The restaurant is a pizza chain with a limited and very "heavy" menu.”

Apr 4, 2007 by Diane from Crystal Lake, IL
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[1]

• It was steps from the blue line.
• The walls are paper thin. The area is unsafe at night. It was ugly and uncomfortable.

“I was extremely disappointed with this hotel. With a 3 star, I expect a certain level of cleanliness, comfort and overall safety. Instead, I got paper thin walls, a room that was filled with the stench of cigarettes (even though I requested a non-smoking room), the food was awful at the restaurant and I feared for my daughter's safety in the evening when we were outside. I would never stay there again and I¿m having serious difficulty wanting to take a gamble again. I cannot trust its star ratings anymore.”

Mar 17, 2007 by Al from Alexandria, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Forced to take a non-smoking room.

“Staff was very helpful and friendly. It was a good location based on where I needed to be in Chicago. Rooms were clean and bed was satisfactory.”

Mar 7, 2007 by Mary from Farmington Hills, MI
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[1]

• Friendly staff.
• Location expensive, parking hard to find.

“Just OK.”

Feb 21, 2007 by Myra from Bellwood, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• Nothing.
• The staff was rude: they added $30.00 valet charges to your bill even if you did not use valet. No assistance with luggage arriving or departing.

“The hotel was hidden, they forced you to pay a $30.00 valet charge if you were a guest there regardless if you used the parking or not. You had to get a cart and move your luggage. We had to change rooms due to a hotel error, I had to leave my sister in the room while the changed keys, because after they changed the key would no longer work. Go get a cart, come back to the room move my luggage from 3rd floor or 5th floor, take the cart back.”

Dec 31, 2006 by Jackie from Madison, WI
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[5]

• The staff was great!
• The location and restaurant.

“The hotel was fine.”

0 of 1 people found this review helpful.

Dec 28, 2006 by Pravin from Mendota Heights, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good customer service, cleanloness everywhere, good valet parking.
• Would have been greet if threes a microwave and small refrigerator in the room.

“Overall good.”

1 of 1 people found this review helpful.

Dec 22, 2006 by Stephanie from Joy, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Friendly service and very economical.
• It was not that easy to see from the road.

“I would definitely stay at this hotel again. The staff was very friendly. The service was prompt and the restaurant located in the hotel was very convenient. The service there was also very good. The hotel was also very close to downtown attractions.”

1 of 1 people found this review helpful.

Oct 31, 2006 by Claire from Michigan City, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Convenient.
• It is not very inviting from the outside.

“Updating the exterior would be nice.”

0 of 1 people found this review helpful.

Sep 29, 2006 by Troy from Orange, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff were very nice and helpful.
• No vending machines worked throughout my 4 days, rooms don't have much soundproofing.

“Clean, staff very pleasant and some nice aspects but some aspects of hotel still quite dated and used, location seems a little isolated (no markets or non-hotel run restaurants nearby), and I didn't feel I received a particularly good deal for the money I paid. Others in my group had MUCH nicer rooms, more centrally located, for less money.”

Sep 24, 2006 by Kathlene from St Louis, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The staff was wonderful.
• The 'restaurant' was a brand name Pizza parlor. No place to have breakfast although room service was offered.

“The location was ok, near bus lines, these were difficult to get to. Had to use a smelly, creepy highway underpass to reach Canal St and Union Station. Needed two small room repairs which were handled quickly and efficiently. Had the feeling the hotel was being spruced up to be sold.”

Sep 13, 2006 by Tim from Warren, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff was very friendly and helpful, room was super clean.
• No view on my room and valet parking only at 30.00 a crack.

“Nice clean hotel, had a gym but the pool was out of order.”

Sep 7, 2006 by chris from fresno
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[4]

• Nothing.
• Everything.

“The room was clean but there were ants on the tables. We had to have them sprayed 2 days in a row. The bathroom smelled like a seer. There was a drunk in the hallway on Friday night. The food on the buffet was cold and tasteless. There was also one occasion of a lady with a questionable "appearance" (mini skirt and fish net stockings) standing in front of the entrance on Friday night also. Definitely, not a family place.”

Aug 30, 2006 by Mark from Marshalltown, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The bell man Dustin did a great job.
• The food service lacked variety..$30.00 /night for parking.

“You get what you pay for. Think about it. This hotel was in a good location for the attractions that we wanted to see. The normal price is about 188.00 per night and still charges 30.00 per night for parking. We took a cab everyplace A short walk away is Greek Town, go to the spot called Greek Island, Very Good!”

1 of 1 people found this review helpful.

Aug 22, 2006 by Greg from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly and courteous staff.
• All of the soda machines were empty Sunday morning.

“VERY friendly and courteous staff. The employee at the front desk gave us a soda after finding all of the vending machines empty. Very helpful with early check-in and held our bags for us until we returned from our day out.”

1 of 1 people found this review helpful.

Jul 7, 2006 by Ray from Mason, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Great location downtown but not family friendly.
• Swimming pool is closed most of the time, elevators did not work, restaurants service was painfully slow.

“Plan on staying here for short visit if you visiting downtown locations like Sears tower, museums etc.”

Jun 3, 2006 by Van from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very Clean; quiet.
• Could not find my reservation when I arrived.

“All in all, this was nice hotel and a pleasant experience. ”

Jun 1, 2006 by John from Angleton, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• It's near the Clinton stop on the Blue line train, and Greek town.
• It literally stank. The 'amenities' were vastly inadequate.

“Nestled in the armpit of a freeway and with a comfortable view of a parking lot, this hotel smelled bad, looked bad, and felt bad. The best I can say is that there were no actual vermin I could see, and the wireless Internet worked well in my room. The business center is a Dell PC in the crowded lobby. There's no laundry service on weekends and no breakfast. But it's within a block of the Clinton station, so you can get back into town easily enough, and it's within walking distance of Greek town, which is nice. As it is, I overpaid by a huge margin. ”

Jun 1, 2006 by Thomas from Lansing, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Good a.c.
• Too far from shopping.

“The hotel was not the problem. Once in Chicago, we found many other hotels that were much closer to shopping and nightlife for the same price. ”

May 31, 2006 by Jim from Waukesha, WI
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[6]

• Staff did what they could to try to rectify room problems.
• Thin walls, leaky ceiling and related mess, no shuttle, pool closed.

“Our room had a few maintenance issues. Additionally, the neighbors who got in at 4:45am had a conversation in which we could hear every word. The breakfast in the restaurant was good. The staff was understanding of our issues and tried to make things right. The hotel is convenient to the train station and downtown, but I think the 2.5 star rating is at least 1 too many stars.”

May 28, 2006 by Leanne from Round Rock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and close to the train system.
• Wanted non-smoking but they only had smoking available.

“Great location, reasonably priced, clean and close to the Chicago transportation system.”

May 3, 2006 by Lawrence from Detroit, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The Hotel staff were very courteous and helpful.
• Parking was expensive.

“The Holiday Inn hotel and suites was clean and the staff was helpful and polite. It is a affordable and comfortable place to stay. Parking conditions are not paved and not conveniently accessible from hotel.”

Mar 22, 2006 by Scot from Danville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very helpful and friendly.
• Parking was pretty high, but it is everywhere in Chicago.

“Loved the staff, for a smaller hotel they really were helpful in getting us a cab, and were prompt in fetching our car upon departure. They also offered a way to save some money on parking and breakfast the next morning.”

Feb 15, 2006 by Dana from Maple Heights, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• It was close to nearby attractions and restaurants in downtown Chicago.
• Parking was horrendous! They basically had a few spaces in the front of the hotel and then this terrible unsafe lot that they charge $30/day.

“We had problems with the first room, apparently someone did some repairs in the room and never cleaned up afterwards. However, the staff went out of the way to make up for this which we greatly appreciated. It seems to attract people who like to party a lot in their room, and I think the hotel needs to be more cognizant of making sure that other guests are not disturbed by some people.”

Feb 15, 2006 by Amie from Grand Rapids, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• The temperature was comfortable.
• I do not like a smoking room, or paying $60 for valet that I do not use.

“Overall, I was disappointed with this hotel. They threw us into a smoking handicapped room, that was uncomfortable, and messed up with my asthma. The staff was nice enough, but I did not feel they went out of their way by any means to address my concerns or feelings. I also hated paying for the valet service, that was, $30.00 per night, and we did not even use the in/out option because it was so inconvenient.”

Feb 15, 2006 by Joe from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy check-in and out, clean and comfortable room.
• The pizza place in the building could have had better staff.

“The friendly staff made it easy to check in and check-out quickly. The room was clean and comfortable. I liked the fact that I could make a small pot of coffee in the morning in the room.”

Feb 12, 2006 by Charles from Chillicothe, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[5]

• It was close to Rush Medical Hospital.
• I had a handicap rm. with king bed. There was no room for anything else. It was very hard to get around in the room. Parking was too much.

“The room was all bed and bath. No room to walk around.”