User Reviews for Holiday Inn Hotel & Suites Chicago-Downtown

Research User Reviews for Holiday Inn Hotel & Suites Chicago-Downtown (1-20 of 112)

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Sep 10, 2008 by Brian from Clarendon Hills, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Great Service.
• Surrounding Neighborhood.

“Good overall experience. Satisfactory.”

Sep 8, 2008 by Cori from Oak Lawn, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Friendly Service.

“Average everything.”

Sep 3, 2008 by Abbey from Nashville, IN
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[8]

• Rooftop pool with a view.
• Restaurant.

“I thought this hotel was everything I expected it to be. The staff was very friendly and helpful and we were a few short blocks from downtown so that was nice.”

Aug 27, 2008 by Molly from Bloomington, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[3]

• It had beds.
• Small rooms, bad location, too much money for the room, noisy being practically right on I290.

“Being that a friend and I were going for a 3 star hotel and the best price we could get, and they had us valet the first night for $30, I believe that it was overrated.”

Aug 13, 2008 by Larry from Wilmington, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• The friendliness, and they made you feel safe and relaxed.
• Poor neighborhood.

“It did not match up to the star level. Otherwise it was quick and there was one restaurant.”

Jul 29, 2008 by Yvette from Madison, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was helpful and accommodating.
• All the flower pots outside contained dead dried up flowers.

“I am definitely coming back and bringing my family. You cant find great staff very often and the staff here was outstanding. The only complaint I had was when we got to the hotel all the outside flower pots were dead and died up and that caused me to be concerned about the quality of the inside of the hotel but luckily the outside did not represent the inside experience. It would have gave a great impression had there been colorful flowers around the building.”

Jul 20, 2008 by Janelle from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite we stayed in was very nice. It had 2 TVs and a microwave. Very spacious.
• Nothing.

“I enjoyed my stay. I think the kiosk that allowed patrons to find out about attractions, restaurants, and entertainment around the city was great. The convenience of a restaurant in the hotel was nice as well. The staff was very accommodating and friendly.”

Jun 28, 2008 by Robert from Belleair Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.
• Too big and busy. Had to pay for internet connection.

“This is primarily a mega convention hotel with a very good location, rooms and services and services. It is not a place to go to relax.”

May 22, 2008 by David from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Unexpectedly friendly service! Well located.
• Parking was a bit confusing.

“Friendly service and clean rooms. Located just west of the Loop, an easy walk for most anyone.”

Apr 27, 2008 by Rita from Seven Hills, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff very helpful.
• Bed frame stuck out from mattress, causing injury.

“Great service, clean room.”

Apr 6, 2008 by Bernie from Salina, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very good pizza.
• Liked everything.

“Nice and convenient area.”

Mar 24, 2008 by Ian from Worthington, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice hotel in the Downtown of Chicago.
• Parking cost extra.

“We did not know that the parking cost $30 in addition to the room cost.”

Mar 23, 2008 by Anonymous from Grafton, WY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Free Wi-Fi.
• Amenities were minimal at best.

“Staff friendly and helpful. Room standard, unremarkable, basic. Cleaning staff made a lot of noise in the hallways early in the morning. Didnt see any difference between rating this as 3-star.”

Feb 26, 2008 by Anna from Richmond, BC CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Nothing.
• Concierge was friendly.

“Definitely not in the loop district. Not close to anything and not a newly renovated deluxe.”

Feb 21, 2008 by J from Killeen, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• Great location.
• Valet parking.

“This hotel is in a great location convenient to train lines but that's all it has going for it. There is pay parking adjacent to the hotel that is half the price of the valet parking but does not have in and out privileges.”

Feb 21, 2008 by Bill from Dumfries, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good location, good staff, clean room.
• Hard to control room temperature, parking expensive.

“We selected it because of its reasonably close proximity to Chinatown where we were visiting relatives. Room was clean and reasonably comfortable, except it was hard to get the room temperature right. Parking is $30 per night. Staff was excellent. Pizza restaurant is great except for the breakfast which is just ok.”

Feb 11, 2008 by Royce from Honokaa, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff were very friendly and very helpful to my needs.
• I liked everything about this hotel. I would stay at this hotel again if ever in Chicago.

“The location of the hotel was ideal for my business meeting. The hotel staff went beyond the call of duty to satisfied my needs. If I ever get a chance to come to Chicago again, I am definitely staying at the Holiday Inn Hotel and Suites.”

Nov 29, 2007 by Mike from Livonia, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[3]

• The hospitality of the staff and their ability to assist the guests of the hotel.
• Hotel is dated and location has many vagrants and miscreants residing on the street corners after dark!

“While the hotel accommodations were moderate at best, the guest services staff was exceptional. The restaurant staff was slow and unresponsive to the few customers; the food was cold upon receipt. If you do not mind a brief walk, the hotel is conveniently located near Grant Park. As soon as the sun went down, we were harassed by many vagrants and miscreants. Overall, I would give a 1-1/2-2 star rating to the hotel.”

Sep 21, 2007 by Paul from Chapel Hill, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location.
• Internet was not working 95% of the time.

“Horrible price/value compared to other holiday, inns, Hampton inns, h I express or any other moderately priced hotels any ware else in the country but had to pay it this time only as we had to stay down town. Never again. They need to fix their internet.”

Sep 11, 2007 by Nimesh P. from Rochester Hills, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• Restaurant Pizzeria.
• Reception not very friendly.

“Hotel was mid level. Too noisy and clumsy. Reception area was very small and receptionist acted as if they were doing me a favor. Also area is not very safe for a family trip to this hotel.”

Sep 5, 2007 by Katie from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The hotel staff was very helpful. Also, the location was close to soldier field.
• There were no shades on the window and there was a very bright light outside. Hard to sleep.

“Staff was friendly and helpful. Room was satisfactory. The windows could use some shades. It served my purposes well.”

Sep 4, 2007 by Sue from Plymouth, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• They had a room open.

“This was by far the worst hotel, accommodations and locality. The staff at the desk acted like I was bothering them to check in, never smiled, and only mentioned that this was a long day. I did not feel really safe once outside the hotel and the distance to downtown was a good hike.”

Sep 1, 2007 by Kim from Morley, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was very helpful and friendly.
• A bit of a walk to the loop.

“A bit of a walk to the loop, but overall a nice hotel. Very clean, I had no problem with my toddler playing around. The staff was helpful and friendly. Answered all my questions. Called a cab for us to go to Shedds aquarium. Cost $10 for cab ride.”

Aug 31, 2007 by Matt from Holmen, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great.
• The breakfast was bad.

“I really loved this hotel I will stay there again when I go back to Chicago.”

Aug 23, 2007 by David from Farmington, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• No complementary coffee.

“It was good for access to CTA transportation.”

Jul 15, 2007 by Michelle from Miamisburg, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was awesome and location was great.
• Lots of street noise and older.

“Went to Chicago for an overnight stay so my 11 year old could go to American Girl Place. Hotel was convenient to Union Station and we got on the bus across from Sears tower, which we liked. On the way back, we got off the blue line only a block from the hotel. The location was perfect. Room was comfortable and clean. Had a great time.”

Jul 10, 2007 by Dawn from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very close to all the attractions.
• The pool was out of service.

“I thought it was great. I would use your hotel again.”

Jun 21, 2007 by Donald from Laguna Woods, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, great staff very helpful.
• Breakfast service was slow /inefficient.

“Hotel offers great location for those willing to use the subway system and those who like to walk. All staff very helpful and knowledgeable. Overall, very positive experience.”

Jun 21, 2007 by Edward from Palm City, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Close to subway, new shower curtain.
• Curtains were torn, staff incompetent, bar area not attractive and high priced.

“Other than its location to public transportation I would not recommend this hotel.”

Jun 18, 2007 by Nobutaka from Gainesboro, TN
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[4]

• Clean room.
• Bed condition.

“Slow elevator and too noisy outside. I can not good sleep.”

Jun 18, 2007 by Kathy from Armington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• My granddaughter really enjoyed the swimming pool on top of the hotel.
• Nothing really.

“I believe the location was great in respect to what our interests were for the weekend. I would recommend it to others. The restaurant was good as well. The rooms were clean.”

Jun 14, 2007 by Gary from Cape Girardeau, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, nice amenities.
• Would have preferred the adjoining restaurant to stay open later.

“Overall this was a very exceptional hotel for the price. Nice staff, good location, easy to use public transportation from this location. Clean, and well maintained.”

Jun 4, 2007 by Nicole from Palm Beach Gardens, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very close to an l stop and new carpet.
• Small bathroom.

“Very nice stay! Great staff, very friendly!”

Jun 2, 2007 by Larry from Huntington, WV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The staff was friendly and helpful.
• The Hotel was out of the main downtown business district area. Not the greatest location.

“The room was clean and comfortable. The hotel staff was friendly and very helpful. The hotel location is out of the main downtown business district. Not the best location. Overall I would rate the hotel a two star moderate hotel.”

May 31, 2007 by Gerald from Omaha, NE
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was very knowledgeable about the city and locations.
• Not applicable.

“This is a small hotel with only 5 floors, located close to all downtown attractions, the staff made sure we were comfortable, and a very good value.”

May 28, 2007 by Dick from Decatur, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Large room, friendly staff.
• Low water pressure in the morning.

“Good value, very close to subway station, very helpful staff.”

May 27, 2007 by Chanel from Las Vegas, NV
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[5]

• Staff very friendly and helpful.
• Place looked like a dump.

“Very convenient on the blue line train yet the rooms were very basic and kind of dirty looking&”

May 16, 2007 by Pam from Mesquite, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[3]

• The bellmen were friendly.
• The internet did not work for us.

“The hotel was not horrible. The internet people that holiday inn uses were no help! That is our main complaint, because he could not do the business he needed too!”

May 2, 2007 by Kendra L. from Bartlett, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[2]

• The only thing that was nice about the hotel is the staff.
• The location was horrible; there was nothing in walking distance to eat or site see.

“The staff at the hotel was very friendly and accommodating. Besides the hospitality the hotel location was horrible. It was right off the highway, which was easy to find. But there was nothing close to walk to eat or sight sees to enjoy the downtown area. Also the wall paper was peeling in our room and the bathroom did not have a fan. The also did not work and the clock radio was very small.”

Apr 30, 2007 by Cathy from Janesville, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was excellent. Helpful and friendly. Room was comfortable and clean. Location was great.
• Liked it all.

“The staff was wonderful. Hotel was comfortable and clean. Would stay here again.”

Apr 28, 2007 by Suzanne from Fair Oaks Ranch, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[9] • Location:[1]

• The people were nice.
• The location was very bad. There was allotting of traffic noise.

“I was very disappointed. The hotel was on the extreme outskirts of downtown. Our firth night was on the second floor next to a highway off-ramp. We did not sleep at all...”

Apr 25, 2007 by Dan from Sterling, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[5] • Location:[1]

• The room was clean but very small.
• So noisy we couldn't sleep.

“It was almost on top of 2 very busy interstates and had poor to none at all sound insulation either from outside or between rooms. Small room with few amenities. On top of traffic noise, we were next to the hotel's maids hangout and had significant foul language till midnight and beginning at 5 a.m. What good is a motel room if you can't sleep! ”

Apr 20, 2007 by William from Florence, SC
Overall Rating: 1
Cleanliness:[4] • Staff:[7] • Location:[1]

• Nothing!
• Everything!

“Unclean, in a dangerous part of the city, only a pizza parlor nearby, young and inexperienced staff, and very over-priced. ”

Apr 5, 2007 by David N. from Prospect, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Extremely friendly staff.
• Too much traffic noise.

“The hotel staff is extremely friendly and the rooms are clean and comfortable. I stayed in an odd numbered room and had an extreme amount of traffic noise from the "l" and highway. Highly recommend you get an even numbered room. The restaurant is a pizza chain with a limited and very "heavy" menu.”

Apr 4, 2007 by Diane from Crystal Lake, IL
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[1]

• It was steps from the blue line.
• The walls are paper thin. The area is unsafe at night. It was ugly and uncomfortable.

“I was extremely disappointed with this hotel. With a 3 star, I expect a certain level of cleanliness, comfort and overall safety. Instead, I got paper thin walls, a room that was filled with the stench of cigarettes (even though I requested a non-smoking room), the food was awful at the restaurant and I feared for my daughter's safety in the evening when we were outside. I would never stay there again and I¿m having serious difficulty wanting to take a gamble again. I cannot trust its star ratings anymore.”

Mar 17, 2007 by Al from Alexandria, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Forced to take a non-smoking room.

“Staff was very helpful and friendly. It was a good location based on where I needed to be in Chicago. Rooms were clean and bed was satisfactory.”

Mar 7, 2007 by Mary from Farmington Hills, MI
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[1]

• Friendly staff.
• Location expensive, parking hard to find.

“Just OK.”

Feb 21, 2007 by Myra from Bellwood, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• Nothing.
• The staff was rude: they added $30.00 valet charges to your bill even if you did not use valet. No assistance with luggage arriving or departing.

“The hotel was hidden, they forced you to pay a $30.00 valet charge if you were a guest there regardless if you used the parking or not. You had to get a cart and move your luggage. We had to change rooms due to a hotel error, I had to leave my sister in the room while the changed keys, because after they changed the key would no longer work. Go get a cart, come back to the room move my luggage from 3rd floor or 5th floor, take the cart back.”

Dec 31, 2006 by Jackie from Madison, WI
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[5]

• The staff was great!
• The location and restaurant.

“The hotel was fine.”

0 of 1 people found this review helpful.

Dec 28, 2006 by Pravin from Mendota Heights, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good customer service, cleanloness everywhere, good valet parking.
• Would have been greet if threes a microwave and small refrigerator in the room.

“Overall good.”

1 of 1 people found this review helpful.