User Reviews for Renaissance Suites Chicago O'Hare

Research User Reviews for Renaissance Suites Chicago O'Hare (1-20 of 181)

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Dec 13, 2009 by Leslie from Grand Rapids,MI
Overall Rating: 10

• Nice work area.
• Charged for Internet access.

“Rooms are elegantly appointed, attractive, comfortable and functional. Staff is friendly and helpful.”

Oct 28, 2009 by Martha from Plymouth,MN
Overall Rating: 10

• The spacious suite.
• It was nice to have a big room and to order room service as we would not have felt safe walking from the hotel to find food.

“Great place. Luxurious accommodations. Would have liked to have had a hot tub in the room. The neighborhood didn't feel good, may be, have shuttles to popular places such as Michigan Avenue. Also, we would have liked a convenience store in the hotel.”

Oct 14, 2009 by Sabrina from Cleveland,OH
Overall Rating: 10

• Staff.

“Wonderful hotel and staff.”

Oct 2, 2009 by Betty from Florissant,MO
Overall Rating: 10

• It's convenience to the train going downtown.
• Being charged for 1 bottle of water.

“I was there with my sisters for the weekend and we all thoroughly enjoyed it. It was clean and nicely decorated. Suitable to business or pleasure and easy access to the parking structure and a short walk to the L-train going downtown. Staff was friendly and helpful.”

Sep 22, 2009 by Melanie from Chicago,IL
Overall Rating: 8

• The hotel/room was visually nice.

“One word-Lovely.”

Jul 31, 2009 by Michael from Howards Grove,WY
Overall Rating: 9

• Nice rooms, nice personnel.
• Expensive parking.

“The rooms were comfortable, the people nice, the price great.”

Jul 2, 2009 by Thom from Aptos,CA
Overall Rating: 9

• Very close to the Metro.
• Some of the airplane noise penetrated.

“The hotel is stuck behind a couple of office buildings, so it wasn't easy to find. Good value overall. Very short walk to the Metro access on the other side of the adjacent building, which made the city very accessible. Comfortable room.”

May 20, 2009 by Vic from Solon,OH
Overall Rating: 9

“I found the hotel to be a pleasant experience. Beautiful room and comfortable. Hotel was in a weird location in an office park and was kind of
hard to find. The highway was loud nearby. Not a good place to stay if you are doing things in downtown Chicago.”

May 20, 2009 by Michelle from Bayside,WY
Overall Rating: 8

• The room and location of hotel.
• Stayed there before and expected the same type of room setup and it was less accommodating.

“Overall good, but would like more specifics online regarding type of room.”

May 14, 2009 by Carmen from Saginaw,MI
Overall Rating: 6

“Parking was an extra $20 which was a disappointment.”

Feb 26, 2009 by K from Charlotte,NC
Overall Rating: 8

• Spacious room.
• Noisy HVAC and refrigerator. Didn't like parking garage.

“Close to O'Hare, friendly staff. Questionable parking garage - didn't feel safe, also very icy, not salted or shoveled.”

Nov 14, 2008 by Susan from Cedar Rapids,IA
Overall Rating: 9

• We loved our corner room. Wish we could have stayed longer!
• Bartender could have been friendlier. We had to wait on ourselves as there was no cocktail waitress.

“We would probably stay here again, even though parking cost $20/day. And I think it would be difficult to stay at this location without your own transportation.”

Sep 20, 2008 by ola
Overall Rating: 10

• Everything was a little more to my liking.
• No microwave or trash bags in rooms.

“I
really loved my stay there and hope to come back again. Every one there was very helpful in every thing we did (the resturant, pool, bar) and more the staff. They were friendly and very helpful in helping you get around the city and any thing else you wanted, so to all that works there keep smiling and stay as nice as you are.”

Sep 18, 2008 by gabriella
Overall Rating: 8

• Near airport, shuttle available.
• Not enough closet space.

“Comfortable staying. Due to power outage, there was no coffee. Management should be able to provide coffee for the guests, not send them to Starbucks.”

Sep 11, 2008 by tami
Overall Rating: 10

• Decor.
• Pool wasn't working.

“Awesome!”

Sep 3, 2008 by Hl from Muscatine, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice location, the rooms were pretty spacious.
• Parking at $20 a pop, the sleeper sofa was pretty ratty.

“Parking was $20, the sleeper sofa was pretty ratty. For the price and the stars level of this hotel I hoped to get something better. The swimming pool, hot-tub, and Jacuzzi were pretty nice. All in all it was ok. I was surprised at how small the rooms where even with the double beds and sleeper sofas, I hoped for more living space.”

Sep 3, 2008 by Dinesh
Overall Rating: 8

“Everything was perfect except paying for the parking. There was a park and ride garage just 2 minute walk from the hotel which was much cheaper than the hotel. The room where
I stayed has a bad shower door.”

Aug 28, 2008 by Lorna from Daleville, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• We loved having it set as a suite, rather than one large room.
• Ice machines were too few for the size of hotel.

“It was beautiful and very comfortable, which is what matters when you are tired and ready to relax.”

Aug 16, 2008 by Mike from Chicago, IL
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very attentive manager who resolved our problem.
• Lack of room choice.

“The hotel was nice and affordable. When I arrived at the hotel with a visiting friends from out of town I was informed we were only to get a room with 1 king bed and a sofa pullout. Not wanting to subject my friend to sharing a bed, I took the pullout. Bad choice - I wound up not getting to sleep and my 4:30 am, I left the hotel to return to my own place. The day manager was able to procure a room with 2 double beds for the next night and they complimented one night's parking.”

Aug 14, 2008 by Timothy from Bedford, IN
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[9]

• Easy to get to the Blue L. Min. to downtown.
• Toilet handle was broken.

“Good place to stay, but only if they get nicer people with a smile to work there!”

Aug 6, 2008 by Jim from Masury, OH
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[3]

• Big rooms.
• The parking was chargeable and they charged me $85 for two days of parking and are very slow to resolve the problem.

“The hotel is a nice building although the location is just in a residential town and the parking is outrageous.”

Aug 2, 2008 by Erin from Rockford, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• It was very clean, quiet, secure and relaxing!
• Other than room service there wasn't any snack machines for late night snacks.

“I would recommend this hotel to anyone going to Chicago! The pool was clean, the rooms were spacious, the view wasn't the best but I wasn't expecting one. The room service prices for food were a little high for what they consisted of but the hotel staff was very nice and quick to respond to calls. I enjoyed my stay and will be returning soon!”

Aug 2, 2008 by Jerry from Milwaukee, WY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and spacious.
• Noise, freeway, airport, train.

“Very nice place with excellent food and a beautiful shower area.”

Aug 1, 2008 by Susan from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Easy to get to public transportation, bright rooms.
• Paying to Park, Scarce towels, little storage areas, no microwaves.

“Overall we had a nice stay. Amenities were decent. Overall it is a very nice place. However, the cost of parking was outrageous!”

Jul 30, 2008 by Pradeep from Herrin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean rooms.
• Expensive parking.

“Hotel stay was good. But parking at 20 bucks a night is too expensive.”

Jul 14, 2008 by Al from Woodbridge, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff - price, location.

“Great location and the hotel and staff were the best!”

Jul 8, 2008 by Daniel from Chicago, IL
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• Gorgeous room, friendly staff, great location.
• Dirty Jacuzzi, malfunctioning television, sub-par breakfast buffet.

“We received a two-room suite with a king-sized bed. The decorating scheme of the hotel is great, really makes it seem very upscale. We called the front desk on more than one occasion to ask them directions, and the information was waiting for us downstairs in the form of a web printout. However, all was not perfect. The Jacuzzi on the bottom level was bubbling excessively, a sure sign that it hadn't been cleaned properly, and we were afraid to go into the pool for this reason. The volume of the television in our room would suddenly rise between channels for no discernable reason. The rubbery scrambled eggs and undercooked sausage at the breakfast buffet wasn't worth the fifteen dollars that we paid for it. Overall, I would recommend this hotel to friends and family, but would just suggest that they go somewhere else for breakfast and not watch television while their partner is trying to sleep.”

Jul 3, 2008 by Davod from San Antonio, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was very nice better than expected.
• Having to pay extra for internet access.

“The hotel did meet or exceed every exception that I had before arriving except for one. Going to a very nice hotel and having to pay extra for internet access is the same as going to a restaurant and having to pay for tap water.”

Jun 2, 2008 by Klarann from Highland, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Everything was clean, and modern. My family liked the movie playing in the pool area. The restaurant had great food, and very nice staff.
• I had a hard time finding the main elevators from the parking level. I was not aware of the 20.00 per night parking fee.

“The hotel was a little further away from downtown then I would have liked, but for the price, the hotel was great. The breakfast buffet was one the best features. My family really enjoyed the pool area; Friday night they played movies on a projection player.”

May 30, 2008 by Gus M. from Elm Hill Park, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[5]

• The rooms, pool and gym.
• Paying for parking want my $40.00 back.

“Hotel was very nice, worth 3 star rating. I was upset to have to pay for parking Downtown Chicago I could understand. My wife and I went to work out on our last day there and I took my wedding band off and left it in the room. When we checked out and drove off I remembered that I lifted it so we went back. They had it at the front desk for me which was nice, but the girl at the front desk told me that I should not be taking off my ring at a hotel as if I was fooling around on my wife. Well everyone checking in heard this and was smiling except for me. I was embarrassed, that was not very nice.”

May 28, 2008 by Sanjay from Skokie, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[6]

• Quick check in service.
• Failed to pickup morning breakfast card twice from door.

“They shouldn't be charging for the parking for the hotel overnight guests. Also it seems they don't do there rounds as the door tag for the next day breakfast was never picked for both days when put out in time. The website shows plasma/LCD TV's this was not the case in my room standard crt TV was in both bedroom and living area.”

May 23, 2008 by Matthew from Rockdale, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The pool, lobby, the leisure places, and the rooms!
• I didn't like the lack of microwaves and A/V connection for PS2.

“I would recommend Renaissance as a decent place for family and business travelers. If Hyatt hotel is too expensive for an overnight stay, then Renaissance is definitely the one. It definitely gave us are rest and relaxation for Anime Central 2008.”

May 20, 2008 by Matt from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Beautiful room with plenty of space and light.
• Tough fighting traffic.

“Nice spot, on site parking, the room was bright and was very spacious for 2 people. Tough location on highway, but to be expected. Front desk relatively helpful with taxi.”

Apr 18, 2008 by Brian from Tomah, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was convenient.
• There was a charge to use the computer in the business center per minute!

“I enjoyed staying at this hotel in Chicago because it was very convenient for me since I needed to travel out of O'Hare Airport. The staff was very accommodating and friendly upon check in. I am simply concerned about the fact that I had to spend over $70 in the business center using a computer. I spent two hours completing a term paper for a graduate course and was charged by the minute to use the computer. Other hotels offer this same service for free. I think that the Renaissance should reconsider and allow patrons to use the facilities in the business center for free.”

Apr 16, 2008 by Sharon from Minneapolis, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Attractive, many amenities.
• Having to pay $20/night for parking!

“The hotel was somewhat difficult to fine, being that it was in the dark and raining, the Map quest directions had us exiting on the wrong exit and the hotel didn't have a lighted sign to help us find our way. However, the hotel was beautiful and the staff was gracious and helpful. We enjoyed our stay!”

Mar 26, 2008 by Rich from Chesterfield, MO
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and convenient location from airport.
• TV set is non-flat screen.

“It was nice and comfortable stay. Convenient location and clean. A little noise at night due to highway and train, but not too bad.”

Jan 1, 2008 by Kelly from Bloomington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice pool and work out area.
• Location.

“Nice hotel with wonderful rooms with ample space. Hotel was hard to find but worth hunting down.”

Nov 1, 2007 by Elizabeth from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Staff accommodated our requests.
• The hotel room was not as described. (Was a studio, not a suite)?

“The hotel was clean, well maintained. The room was not as described (was a studio with a couch. Did not have a separate bedroom with TV.”

Oct 31, 2007 by Greg from Marion, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms were awesome. Great shower.
• Decor was a little dated.

“Likely, one of the best values I have ever come across in Chicago. Very nice place.”

Oct 28, 2007 by Don from Eugene, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• It was elegant and very comfortable.
• It was very hard for a motoring stranger to locate. Needed driving instructions.

“Very nice, but hard to find.”

Oct 25, 2007 by Manuel from Fishers, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff, super organized. Printed direction maps for us. Stored a cooler for us in freezer. Just super nice people.
• Expensive and not so good quality restaurant.

“Good for the price we pay. Room was super clean and friendly.”

Oct 23, 2007 by Peteroc from Oakland Park, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Space and color of room.
• Distance from the city.

“Spacious and comfortable. Quite enough for business travelers, yet enough accommodations for vacationers.”

Oct 18, 2007 by Sharisa from Lowell, IN
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[7]

• Restaurant & Starbucks.
• No fitted sheets couch dirty.

“Will not return.”

Oct 17, 2007 by Lynn from Crown Point, IN
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[6]

• I liked the television.
• Shower flooded, room was too cold thermostat was broken not comfortable.

“I wouldn't recommend this room for the price. Its a very expensive hotel but not comfortable. Our room was supposed to be a two room suite but was one room with a pull out couch. Not very happy with this hotel and will never return to this hotel again.”

Oct 17, 2007 by Roger from Florissant, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to train station into Chicago $5 round trip.
• Bed was like a slab of concrete.

“Nicely appointed room. Very short walk to blue line train (runs from OHare into downtown) 2 room suites. In the "living room" side, you could hear every noise in the hallway, but bedroom was very quiet. Only complaint was the bed was hard as a rock and there was no tub in the bathroom, shower only.”

Oct 2, 2007 by Mary from Coon Rpaids, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was beautiful, best bathroom ever.
• Nothing I disliked absolutely nothing.

“Staff was friendly and helpful, pool was amazing, room was very clean and nicely furnished, it was quiet, room service was fast and delicious, and it was exactly as described, I would defiantly stay there again.”

Aug 30, 2007 by Ebony from Dekalb, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I chose the hotel because of the amenities (hot tub/swimming pool) and they were great!
• It would have been nice if the parking was complimentary. I noticed parking lots around the hotel that were free.

“I was pleasantly surprised by how nice the rooms were. I did not have any preconceived notions about the hotel. The rooms were like a suite (living room, bedroom and a large bathroom). I mostly enjoyed the bathroom. It had a large square room shower that had a glass door. Overall, it was a very contemporary looking space. The only thing it was missing was a patio/balcony.”

Aug 16, 2007 by Elizabeth from Amherst, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[3]

• The room is very spacious, comfortable and makes me feel as if Im home.
• There's no free Wi-fi in the room or even in the business center.

“I was first very surprised and glad about the size of the room I got. It is my first time to stay in such a suite. I love the bedding and furniture but I really wish that the bath tub is bigger (I can't even fit my whole body there) and presence of microwave, kitchen sink and free Wi-fi would certainly make my stay a lot better.”

Aug 14, 2007 by Abel from Springfiled, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel accommodations were excellent; especially the two TVs allow parents and children to watch different programs. The pool facilities were great.
• Reservation by calling hotel before arrival to reserve a double bed did not help.

“The hotel is very clean and comfortable. I recommend to anyone especially to families with young kids.”

Aug 3, 2007 by Sandy from Dubuque, IA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[10]

• Close to train station.
• Requested extra blankets and it took 24 hours to get and 3 requests.

“Overall good hotel. However, should have had duel controls for air and more separation of the living room area. Microwave would have been nice. Was conveniently located by the train station, making travel into the city simple.”