User Reviews for Renaissance Suites Chicago O'Hare

Research User Reviews for Renaissance Suites Chicago O'Hare (41-60 of 155)

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Sep 8, 2006 by John from Southfield, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room were very nice and staff were very friendly and helpful.
• Not that much to do around the hotel location.

“Excellent value for the money if you don't mind a little commute (20 minutes) into downtown Chicago to save some money.”

Sep 2, 2006 by Eleanore from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Even though the price of food was high, there was a grocery store and two restaurants close by with prices more to my pocketbook.
• There was no complimentary breakfast or parking at this hotel.

“The hotel was nice, the staff was friendly, the room was gorgeous. My sisters and I liked the location and the room service that we received. Food prices were rather high but there were two restaurant close by with better prices. The staff was very friendly and cordial the entire time we were there. We have decided that this might be one of the places we might frequent when we do our "sisterly get-together" next year.”

Aug 29, 2006 by Jennifer from Rockford, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the spacious room and very modern bathroom.
• It is by many businesses, but not a lot of places outside the hotel to eat.

“Its is a great place to stay. The room we stayed in was spacious and comfortable. The bathroom is very modern. We chose the hotel for the convenience to O'Hare Airport. They provide a shuttle that will pick up and drop off right at the terminal.”

Aug 17, 2006 by Jing from Minneapolis, MN
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Free shuttle to and from O'Hare airport, nice location and room style.
• No free parking and room Internet access for hotel guests .

“Good.”

Aug 6, 2006 by Doug from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Incredible room, close to train station.
• There was nothing that I did not like about this hotel.

“This hotel was the best.”

Aug 3, 2006 by Lisa from Clinton, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, beautiful rooms. And a Starbucks.
• I had to pay to park there, which I did not realize when I booked the room.

“Very clean, helpful staff, great location. It was exactly what I needed for my stay in Chicago.”

Aug 1, 2006 by John from Cedar, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very modern and comfortable decor.
• Parking costs too high!

“Nice place very accessible to ORD and central Chicago.”

Jul 26, 2006 by Drew from Columbus, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[3]

• Friendly, easy to work with staff.
• Location. No free parking for guests.

“We heard frequent loud noises as if someone was hammering or breaking down walls. The rooms were clean and decorated for travelers. Staff was friendly and very eager to please. Did not try any meals there. There was a star bucks in the lobby but it was open only at certain times.”

Jul 26, 2006 by Frances from Lawrence, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room and bed were very comfortable and quiet. I also really liked the bath products.
• The front desk manager was unfriendly (the rest of the staff was great).

“The Renaissance is so close to O'Hare that you can see the planes, but it is very quiet. The proximity to the train station is nice, too. The rooms are spacious and comfortable. The bathrooms are clean and pleasant to use. The pool has toys for kids to use, and the staff, overall, was very friendly and helpful. The room service is a little pricey, but all very tasty.”

Jul 23, 2006 by Deborah from Ballina, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, classy and excellent efficient service.
• NA.

“A wonderful hotel close to O' Hare. Very classy, beautiful marble bathrooms, lovely bathroom products. Staff extremely efficient and friendly. Would stay again regardless of rate. Highly recommended!”

1 of 1 people found this review helpful.

Jul 19, 2006 by Terry from Belleville, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The drive to downtown Chicago was not bad at all.
• I think the room service was little expensive for me.

“I think was a very nice hotel safe and clean.”

Jul 19, 2006 by David from Independence, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gave taxi refund for incorrect directions.
• Some staff may need to learn location of hotel.

“Front desk staff were helpful and kind when they learned we had been given incorrect directions to the hotel. The staff apologized, asked us to take the nearest cab for which the hotel would reimburse, then followed through on the promise!”

Jul 11, 2006 by Erskine from Macomb, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff went our to their way to help us retrieve my wife's cell phone when left in the room on the day of checkout. delivered phone to airport.
• Rooms were a little small.

“I really enjoyed the stay. The property is clean and neatly arranged. It is located next to a CTA stop and their is a chain restaurant located within walking distance of the hotel. Really, really enjoyed the stay!!”

Jul 5, 2006 by Brendah from Kalamazoo, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The room was small but efficient like home.
• Directions to get to the hotel or if the hotel was in the vicinity.

“I really enjoyed the cleanliness and the overall environment.”

Jul 4, 2006 by Michael from Lees Summit, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very quite with lots of working space, plug-ins and great service.
• Parking charges of $15 per night.

“This is one of the best 3 star hotels I have ever stayed at. The rooms are great with lots of room and the work area and desk are huge.”

Jun 30, 2006 by Jackson from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Price is good vs. its quality.
• Management needs to improve.

“I did not drive, hotel charged me for daily parking. I complained it solved it. Probably as my friend visited me a couple times and parked in the hotel parking place, they expected I droved and parked over nights.”

Jun 29, 2006 by John from Woodbridge, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice size rooms and location.
• The parking at $20 a day is too much, we paid less to park in Brooklyn, NY!

“We stayed 2 nights in the hotel and were happy with it. It is near the highway. The rooms were clean and modern and a good size. Parking at $20 a night is rather high.”

Jun 24, 2006 by Scott from Avon, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Overall quality was excellent.
• Paying for Internet in the room for a 200 plus a night hotel is kind of stupid.

“The hotel and staff were excellent. The hotel construction and the stand up separate shower was outstanding The only aggravating point of the whole stay was having to pay extra for an Internet connection in the room Paying for an Internet connection in your room for a $200 plus a night hotel is pretty bush league. Charge more for the room if necessary, but even Marriot's cheaper hotels do not charge for Internet in the room.”

1 of 1 people found this review helpful.

Jun 22, 2006 by David from Saline, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to the subway/transfer system and close to downtown. Very clean and light.
• The only complaint I have is that we did not have enough towels or wash cloths and had to ask just about every day of the four days we were there.

“The hotel was beautiful and kept very clean. I was very happy with the service we received, except for the towels and washcloths. The people at the desk were very helpful and they even kept our suitcases. We had to check out the latest at 1pm and we did not have to catch our train back till 6:pm and did not want to carry around town.”

1 of 1 people found this review helpful.

Jun 22, 2006 by Christopher from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[3]

• Price, ambiance, room service, shower, and suite arrangement.
• Housekeeping slow and not thorough.

“ Good, very clean, friendly staff, ample parking, onsite Starbucks, in-room pay-per-view movies and Internet access, windows that open, from I-90 very easy to get to, double-wide shower in suite with a shower head high enough for me to wash my hair without bending over. Very noisy near O'Hare Airport, parking is an outrageous $16 per occurrence, housekeeping friendly but spoke only broken English, no towels left after room was cleaned. Overall a pleasant experience. Marriott is quickly becoming my hotel of choice, although it's more expensive than my previous preferred hotel chain - Holiday Inn.”

1 of 1 people found this review helpful.

Jun 21, 2006 by Betty from Shoreview, MN
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Spacious room and good facility.
• Heavy traffic causes longer travel time to any destination from hotel.

“Room is very spacious. Nicely decorated. Good hotel facility, friendly and helpful staffs. Location is hard to access. Missing amenities like microwave and refrigerator to make the stay more pleasant.”

Jun 21, 2006 by Brad from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Located steps from train station. Hotel was good, clean.
• They charged me for parking without informing me first.

“Hotel was nice and clean. Decent gym, swimming pool, Jacuzzi. Room was nice and quite roomy. Location was great, just steps away from the CTA train stop. Room service and hotel staff was friendly and helpful. However, they did charge me for parking without informing me, and they charged me for parking for days when I didn't even park in the garage. After talking to them about it they did remove the charges.”

Jun 15, 2006 by Erin from Beatrice, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient location to train, very nice rooms.
• Did not follow my special request on bedding, had to change rooms.

“I thought it was a very nice looking hotel, and the rooms were very nice and clean. The location was very close to the train station so getting into the city was simple. I was disappointed that when I request two queen beds instead of a king that they did not do that, but they did allow me to change rooms so it worked out OK.”

Jun 10, 2006 by Abraham from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The room was clean and comfortable.
• I had called before my stay & asked if they shuttle between the hotel & Rosemont Conv Cen, I was told yes, at the hotel they offered me a cab.

“The reason I would not stay again is that I would need to shuttle to and from the Rosemont Conv Cent and hotel did not do what they said they would. They offered me a cab in a very matter of fact manner.”

Jun 9, 2006 by Cara from Bothell, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Wonderful bed. Clean & bright. Quiet. Friendly staff.
• No shopping in the area - not even a grocery store.

“Pleasant quick check-in. Given a king no-smoking room on request. Located on the BLUE metro train line, which was very convenient for travel into downtown Chicago.”

Jun 9, 2006 by Sungchil from Urbana, IL
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[6]

• Especially, I liked safeness and calmness. In addition, staff' kindness is making it better.
• I don't think it is a good-looking hotel because of uncleaned facilities and little spacious

“One bad impression of this hotel is dirty. Especially, I saw several facilities covered by dust, for examples, a coffee maker and cups in living room and bed room light and phone and other hidden places. In other parts, it is ok as I mentioned 12th question.”

Jun 5, 2006 by Marco from Monterrey, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• it was very clean with spacious rooms.
• I pretty much liked everything.

“I didn't get the chance to enjoy the hotel too much but since the entrance to the rooms I liked very much.”

Jun 1, 2006 by Paula from State College, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very close to the airport.
• I did not like the idea that we had to pay to park our car--this was an extra charge!

“N/A”

May 30, 2006 by Daniel from Alpharetta, GA
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very nice hotel, loved the divided room and spacious bathroom.
• Parking Fee, Internet Fee, this room cost us a lot more than we expected.

“The Renaissance Suites is a great hotel with excellent accommodations. The beds are incredibly comfortable with down feather pillows and blanket. The bathrooms are spacious and well laid out. Our room even had the bedroom separated from the living area. My only complaints about the hotel are the extra fees. As expected from any upper class hotel, everything is very expensive. Parking is $16 per night, and Internet access is $9.95.”

May 30, 2006 by Mohammed from Markham, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The rooms were very clean and bathroom was great. Bed was comfortable.
• No late night room service. Or restaurants or places to eat in walking distance.

“For the business traveler this hotel was excellent. The rooms were inviting comfortable and very nicely decorated. The bathroom was a nice big size. The Bed was very comfortable. Making local call shad a charge is one thing I didn't think was appropriate in this day and age. Also free in room wireless Internet is what most of the smaller hotels offer and having to pay for it was not a good thought. It would have been nice if there was late night room service or somewhere to eat with in walking distance. overall I enjoyed the hotel and the staff were courteous.”

May 15, 2006 by Robert from Montgomeryville, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Room is clean. Some receptionists are very friendly, not all.
• No easy communication or shuttle to convention center.

“Good price, but inconvenient for going to convention center, even though it is fairly close. Some receptionists (late afternoon & evening shift) are very friendly and helpful but morning shift receptionists are not very helpful even on simple task like getting a Taxi.”

1 of 1 people found this review helpful.

May 13, 2006 by Dave from Leawood, KS
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The decor was high end.
• Had to pay 10.00 for Internet access. Iron was missing from room.

“Would be disappointed if I paid the rack rate. Had to wait in a line to check in. No iron in the closet. Had to pay 10.00 for Internet access which is free at most lower end hotels. Had a terrific art deco look. Large sitting room and desk area in the suite. Much more room than I needed traveling alone.”

May 6, 2006 by Julianne from Knoxville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful bathroom with terrific shampoos.
• Rooms are generally set up with only one large king bed.

“Doesn't look much like a hotel from the outside. Loved the WebTV idea but didn't get a chance to use it. Loved the living room idea. Bathroom shower and sink are beautiful. King bed has very nice comforter. ”

May 4, 2006 by Laura from Petersburg, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was fantastic. It was romantic and beautiful. Very clean, and everyone was very helpful.
• We used the shuttle service to go to O'Hare and the driver dropped us off with lots of luggage in the wrong place. VERY inconvenient!!

“We would definitely stay at this hotel again. It was wonderful!! I am surprised it is not a four star hotel!”

Apr 26, 2006 by John from Madison, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very nice spacious rooms.
• The charge for parking was ridiculously high.

“Very good.”

1 of 1 people found this review helpful.

Apr 23, 2006 by Joan from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Starbucks on site. Huge shower.
• Expensive parking.

“.”

1 of 1 people found this review helpful.

Apr 22, 2006 by Art from Redford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Style of room as you walk in.
• No vending machines in hallways.

“This was an amazing hotel. I loved everything about it. From the time I arrived and till the time I left I was in awe. Rooms are very spacious and accommodating Love the style of room when you first walk in. I want to go back.”

1 of 1 people found this review helpful.

Apr 16, 2006 by Cyndie from Wayne, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the layout of the room, separate bedroom.
• Had to request additional linens and washcloths.

“Excellent, Would stay again.”

1 of 1 people found this review helpful.

Apr 13, 2006 by Ervin from Highlands Ranch, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Front desk staff were great.
• Cleaning lady using our bathroom.

“The hotel was great.”

Apr 12, 2006 by Angie from Jamestown, IN
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[6]

• Most of the staff was helpful.
• One front desk employee did not want to help us with our questions.

“Very clean, the pool was nice. One of the front desk employees did not want to tell us about restaurants other than the one in the hotel. she also wasn't helpful at all in regards to using the train & buses.”

Apr 11, 2006 by Mary from Madison, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Great location for what I needed, high quality.
• Some of the reception staff were not very nice.

“Excellent quality, convenient location.”

Apr 10, 2006 by Jamie from Michigan, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice all the way around two rooms very nice.

“Great hotel beat all my expectations and loved the two room suite format. The staff was extremely nice and friendly. Would recommend this hotel to anyone staying near the O'Hare area in Chicago.”

Apr 10, 2006 by Monica from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and professional friendly staff.
• Payment for parking not included.

“More than exceeded my expectations and although the cost for parking was a little surprise, it was rather reasonable.”

Apr 9, 2006 by Elisabeth from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Tasteful decor, modern, clean, bright, with luxurious bed.
• No bath in bathroom.

“Very tasteful, upscale hotel close to Chicago O'Hare. Excellent hotel facilities with stylish suite type rooms.”

Apr 6, 2006 by Camille from Lawrenceville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Modern decorating, down pillows and comforters on beds, large windows in rooms w/ bright lights, large desks.
• The pool and whirlpool.

“Overall, a great hotel. The rooms are bright and modern, very comfortable beds with down pillows and comforters, large desks, all rooms are suites. I loved having a Star bucks in the lobby and the close proximity to mass transit into Chicago.”

Apr 5, 2006 by Mike from Cincinnati, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice suites and close to the highway.
• Had to pay $16 per night for parking.

“Very nice decor, very nice suites, great staff, but we were not informed that $16/night charge for parking was added to our bill. Had I known that, I would have chosen differently.”

Apr 5, 2006 by Parvaneh from Sherman Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very comfortable, friendly staffs.
• It is far from Rosemont Convention Center. P

“Everything about this hotel was good expect it was too far from convention. A shuttle would help a lot. Thanks James (driver of the hotel shuttle) He was very kind and very friendly and he sometimes gave ride to the Rosemont Convention. He was the best.”

Apr 5, 2006 by Eileen from Shorewood, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[8]

• Clean, safe and spacious.
• Unhelpful staff, bad customer service, no complimentary internet access, no complimentary breakfast.

“On the whole, I enjoyed my stay despite the unfriendly reception/housekeeping. The hotel is in a financial district, hence finding a place to eat is not convenient unless you have a car. The rooms were extremely spacious and clean. ”

Apr 4, 2006 by Amber from New Haven, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The Renaissance Hotel is an excellent property. It is clean, modern, and has comfortable beds.
• The only complaint is that there were two people in our room and only one washcloth!

“This was our first time at a Renaissance Hotel. I would recommend it to anyone staying in Chicago. It was directly across from a station to take the train into the city, and is very close to O'Hare. The rooms are very clean, they are updated, the toiletries are more than your standard too small white hotel soap, and our suite had surround sound. The bed was very comfortable. I wish we'd had more than one night to stay there. Also there is a Starbucks in the building. This is by far the best Marriott property I've ever seen.”

Apr 2, 2006 by Ramona from Spencer, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• 2 minute walk to blue line train then 25 minutes to downtown.
• No complimentary breakfast.

“Nice rooms. Staff was helpful with printing out directions to attractions and giving helpful suggestions. Nice pool, hot tub, and sauna. Great workout room with several options- treadmills elliptical, bikes, etc. Staff went out of way to be helpful, even used personal car and jumper cables to help get car started with dead battery.”