User Reviews for Doubletree Hotel Chicago O'Hare Airport Rosemont

Research User Reviews for Doubletree Hotel Chicago O'Hare Airport Rosemont (41-60 of 132)

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Feb 12, 2008 by Chris from Convoy, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, price, clean, friendly.
• Very dry air, high room heat, price for parking, price at restaurant.

“Overall very nice hotel, no free breakfast, pricey parking, only validated once. Restaurant was very high priced. Room was clean, very warm, too much so for me. Kids enjoyed pool, advertised as being connected to convention center, but was not.”

Feb 8, 2008 by David from Fallbrook, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Beds.
• Maid service.

“The hotel rooms are clean and comfortable. In room internet charge is too expensive, $10 a day. The maids are loud, walked into my room while I was in the shower without knocking, and slammed doors all morning while I was trying to sleep until only 8:00 a.m.”

Feb 6, 2008 by Mickie from Stewartville, MN
Overall Rating: 10
Cleanliness:[9] • Staff:[4] • Location:[9]

• I loved the safe feeling as a single female traveler. Also, the layout of the gym and pool, no unseen areas.
• The window was noisy until I pushed it harder at 2 a.m. due to the whistling sound.

“It felt warm, secure, and comfortable. The gym and pool were nice and I was never uncomfortable. Shuttle service was smooth.”

Jan 29, 2008 by Alex from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is very clean nice I like coming soon.
• The hotel is very clean nice I like coming soon.

“The hotel is very clean nice I like coming soon.”

Jan 27, 2008 by Monica from Holland, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Beautiful room. Excellent bath.
• Unexpected parking fee. Staff was just so-so on friendliness.

“Nice for business. Very clean and beautiful room. There are not parking charges in this area so much unexpected that there would be a charge on top of the room rate.”

Jan 7, 2008 by David from Melrose Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• This Hotel was very clean and I thought rather upscale.
• No complaints.

“Excellent, nothing much more I could say about it. Other then the fact I had to pay for parking (but I understand since I was near the airport) it was great.”

Jan 7, 2008 by Stacey from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[5]

• The decor and beds were great!
• The ability of the front desk staff to be as accommodating as possible.

“The decor, ambiance, and cleanliness was great.”

Jan 4, 2008 by Yvette from Robbins, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Bed was comfortable.
• They could not find my reservation, took 30 minutes to check in.

“Overall not bad. I do not like paying to park, especially since this was not in the downtown area. The worst part was they could not find my reservation. Even though I called to inform them it would be a late check-in. Luckily the person I spoke to was the one who check me in and saw the reservation earlier.”

Jan 4, 2008 by Kevan from Ripon, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• The room was very comfortable and clean and much nicer than rooms I've booked outright for. The exercise room and pool were nicer than most we've seen.
• The down side was the parking. At $11/day, the best parking had no in/out privileges and we felt somewhat restricted.

“Our overall stay was very nice for the price we negotiated. The room and hotel amenities were somewhat upscale and the staff was attentive and helpful. Parking was handled by a third party and didnt provide in/out privileges. Also, nothing was in convenient walking distance unless you are attending an event at the convention center which is only a block away.”

Dec 16, 2007 by John from Mountainside, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very easy and convenient.
• A little bit hard to find (back from road) and parking was awkward.

“Friendly and comfortable.”

Dec 3, 2007 by G from Charlottesville, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good sized rooms.
• Expensive and complicated parking.

“Adequate hotel with reasonable services. The parking was complicated and expensive and the internet services ($10/day) were mediocre at best.”

Nov 25, 2007 by Jayme from Novato, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful.
• I found nothing I did not like.

“I booked this stay upon learning that I would miss a connecting flight in ORD. I arrived late and dined in the lounge with the kitchen staff. The accommodations and the hospitality I encountered was welcome after a 12+ hour flight from Shanghai. It was actually one of the best experiences on my trip.”

Nov 12, 2007 by Mitch from Columbus, OH
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[7]

• Closeness to highway.
• The fact that I had to pay $11.00 to park. Unusual for a suburban location.

“Ok place. Did not like paying for parking.”

Oct 10, 2007 by Bob from Mendota Heights, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Rooms were very nice and comfortable very comfortable bed.
• $11 per day to park no parking validation or free lots anywhere transit station 1/4 mile away was $1.75 per day but then theft might be an issue.

“This hotel had nice comfortable rooms for the price. It is very conveniently located by the Rosemont convention center making it a great choice for business travelers. Chicago CTA blue line station is 1/4 mile walk from the hotel, but a 50 minute ride to downtown Chicago. Parking in the hotel/convention center ramp is $11 per day with a one day minimum no in and out privileges. If you are a business traveler, this is a solid stay. For a family or person with a car who is going to sightsee you may want to find a hotel with cheaper parking.”

Oct 2, 2007 by Bill from Grand Haven, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and updated.
• Did not offer free parking or free continental breakfast.

“The hotel was very nice, clean and attractive. It was close to the airport and all state arenas. Parking was in a convention center next door for $11.00 a day/or each time you left and came back. I thought at least they should have offered a parking pass so you could come and go!”

Oct 1, 2007 by Sheila from Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[4] • Location:[8]

• Convenient to airport.
• Internet service did not work properly in business center.

“Great location for business travelers.”

Sep 21, 2007 by Mariam from Bolingbrook, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was spacious and modern.
• The garage had problems with the electronic entrance system.

“It was very cozy. The room service was excellent. I didn't go to the restaurants but it was nice to know that the were available. My son enjoyed the movie selection and swimming pool. We wont to the pool late afternoon and it was very clean.”

Sep 11, 2007 by Alma from Tarzana, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very friendly and helpful staff, best part of the hotel.
• Could not watch TV from bed, said they provided cribs but was playpen for my baby.

“If you need to be next to the airport and want a good steak this place if for you. Friendly staff, in fact very friendly.”

Aug 23, 2007 by Pam from Gladstone, MO
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[6]

• Front office friendly.
• Two hour wait for shuttle to airport.

“Coffee grounds from previous visitors left in coffee pot. Called 6 times for shuttle to hotel from airport, lady next to me waited an hour also. Did not like a fee for internet but, they did give us a room with a view of the airplanes when we asked.”

Aug 4, 2007 by Dick from Falcon Heights, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Large room with king bed.
• A little difficult to access, confusing intersection of I 90, and I 190 with river road only being accessible from the west bound lanes.

“Certainly can hear the planes taking off until about 11 pm and starting about 6 am.”

Aug 2, 2007 by Norris from St. Pete, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Shuttle service, Directions & Maps, Pool, Starbucks in gift shop.
• $11 to park, limited restaurants, Internet Access charge.

“Spacious bathroom & shower, prompt maid service, banquet food & service at reunion dinner, lobby conducive to gathering & chat leisurely.”

Aug 2, 2007 by JBTKBT from Pembroke Pines, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Shuttle Service, Beds, Breakfast Buffet, conference facility, Reunion Rate.
• Pay Parking, Limited Eateries, $.75/min E-Net Access; No Micro/Frig in room.

“Friendly staff (desk, restaurant, gift shop, & shuttle crew). Denied an additional night @ reunion rate after staying there 5 nights - poor mgr decision (rooms were avail). Booked room at neighboring site for less $, room just as nice and larger with shuttle service too. Excellent directions and maps typed for guests to high/hot spots in city.”

Aug 1, 2007 by Jason from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[4]

• Beautiful room with spacious bathroom.
• It was far away from downtown Chicago and the front desk staff seems overstretched.

“I loved the hotel room. Friendly staff but they seemed stretched to me. On Saturday night, there was only one staff member to check you in.”

Jul 14, 2007 by Aaron C. from Fort Collins, CO
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[4]

• Great swimming pool.
• Bad attitude in front desk, two of them.

“Other than bad attitude. The overall experience was great.”

Jul 12, 2007 by Amy from Carbondale, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very clean and had friendly staff.
• You have to pay for parking. If you stay on the second floor, you are likely to hear a lot of noise; its the floor everyone walks in from the garage.

“The hotel was clean and very nice. The only problem we had was staying on the second floor. It connects to the parking garage and there is a lot of foot traffic. We complained and they moved us to very quite room. They seem to be very accommodating.”

May 9, 2007 by Jean from Auburn Hills, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[7]

• Clean, lobby service men are very nice and friendly.
• Front desk staffs are not helpful and friendly.

“It is very beautiful and clean hotel, but the front desk staffs are not helpful and friendly. The lobby service staffs are really helpful and nice.”

1 of 1 people found this review helpful.

Apr 26, 2007 by Eric from Peoria, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Bathroom was very spacious with separate shower and tub. Shower was huge. Overall decor was pleasing.
• The room was cramped to force a sofa and table into room. Would have preferred to ditch the couch.

“Very close to Rosemont l train stop. Across the street from convention center and Rosemont theatre. $11/day to park in convention center parking garage was unexpected for a hotel so far from downtown. Other hotels in area had their own parking for free. Police directing traffic (car and pedestrian) in front of convention center blew their whistles starting very early in the morning and was quite annoying when we were sleeping in on Sunday morning.”

Apr 25, 2007 by Rod from New Albany, IN
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and location.
• Horrible bedding and very loud guests.

“Nice note, great location, horrible bedding, and walls too thin that makes it inconvenient for resting.”

Mar 29, 2007 by Crystal from Louisville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was a beautiful hotel, comfortable and clean, I really can't say enough about it!
• The food from room service was overpriced and not very good.

“The doubletree was a fantastic hotel. Our room was beautiful, clean and comfortable. We stayed just a few doors down from the heated indoor pool. The hotel was located just a couple of blocks from a CTA blue line stop that took us into the city in only 45 minutes. The breakfast buffet was delicious and included made to order omelet's. Wonderful stay! Awesome.”

Mar 28, 2007 by Rebecca from Springfield, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[8]

• Great room great service.
• Price for valet service.

“I had a wonderful stay in this hotel the beds were very comfortable and the cookies where great.”

Mar 28, 2007 by Martha from Overland Park, KS
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[7]

• Very clean, beds were very comfortable. When I requested additional wash clothes, they were delivered very quickly.
• I felt the staff could have been a little more helpful in giving us information about getting around Chicago.

“Staying at the doubletree overall was a good experience. The room was very clean and the bedding was very comfortable. Housekeeping staff was very efficient. Checking in and out was very fast.”

Dec 20, 2006 by Mart from Rockford, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice hotel.
• Pricey in the restaurant.

“Great location for the convention center and Rosemont theater rooms are very nice, comfortable, clean etc. Not one single complaint on the hotel. Only drawback is there are very limited restaurant options in the area.”

Aug 11, 2006 by Dmz from Shawnee, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Nice location.
• Does not allow the cashing of Travelers cheques.

“Located right next to the Donald E. Stephens Convention Center in the heart of Rosemont, Illinois. It is a nice kept secret for the city considering the vicinity to it and the center itself. This hotel is optimal if you're planning on attending a convention in this place or would like a better stay than say a Days Inn in a seedier part of the city.”

Aug 2, 2006 by Chad from Urbandale, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very large shower and separate bath.
• Cost money to park your car, in the suburbs.

“I liked it overall.”

Jul 7, 2006 by Dan from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The manager was able to assist with all my questions.
• The valet workers were not on their game.

“The hotel is beautiful, quiet, and luxurious, and the price we got was fantastic! The valet was not on the ball, and often times they weren't at the building, but the manager came right out and parked the car himself. Everything was 100% what we wanted for our honeymoon!”

Jul 6, 2006 by Keri from Duncanville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The over all atmosphere.
• Nothing everything was great.

“Everything was great!”

Jun 7, 2006 by Carlos from Garden Grove, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was close to O'Hare Airport and had a nice Steak House there.
• They didn't offer FREE Internet in your room only in the lobby.

“This hotel was a perfect fit for me. The price was just right and Gibsons Steak House in the lobby area was superb. The hotel staff was friendly and the rooms were nice and very clean. It was only 5 minutes from the airport too!”

Jun 5, 2006 by Dana from Evanston, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was fantastic and the service was impeccable.
• The pool area was lacking in towels and was crowded.

“My boyfriend and I thoroughly enjoyed our stay, despite the crowded pool and hot-tub area.”

May 31, 2006 by Ron from New Brighton, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean rooms, updated fixtures, great bathroom, nice lobby.
• Charge for Internet access, no breakfast discount.

“The hotel had a very nice lobby with attentive staff. The exercise room had plenty of machines for aerobic exercise but few weight training devices. The pool was small, more like a spa, but it was well maintained. The rooms were clean and updated with nice beds and furniture. Size of the room was also adequate like a mini-suite. The bathroom was the best feature of the room with granite counters, full tub, large separate shower, and exhaust ventilation to pull out moisture and keep the mirror fog free. The price of the room was a good value for a 4 star hotel in Chicago and much less than the downtown hotels of the same rating. We stayed at the Crown Plaza next door to this Double Tree the day before and that hotel was very poorly maintained, dated, and far more expensive. We at Gibson's the restaurant attached to the Double Tree. The wait staff was excellent and attentive. The food was very abundant/generous. Quality was excellent. Presentation was very good. Price/value ratio was good with entries in the $30-$50 range average.”

1 of 1 people found this review helpful.

May 3, 2006 by Cindy from Carmel, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Room was immaculate and spacious. Complementary breakfast was good.
• Distance from downtown (commute from loop was over an hour @ 6:00 on Sat. night

“Overall atmosphere is definitely upscale. I will stay there often, even though my family who we were visiting live downtown.”

Apr 6, 2006 by Kevin from Holland, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Comfortable beds and large walk-in showers.
• Front desk and bell persons unhelpful and indifferent to customer service.

“Nice clean rooms with expansive bathrooms. The employees were unwelcoming and indifferent to providing customer assistance. Beware of the parking, you can easily mistake and use the more expensive neighboring hotel lot($18) for the $11 convention center lot.”

Apr 5, 2006 by Linda from Saginaw, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean and modern.
• Airport noise.

“The staff was helpful and the facilities were clean. The decor was very pleasant and the bathroom was large and very clean.”

Apr 5, 2006 by Irfan from Louisville, KY
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[4]

• Poor performance, poor customer service.

“Poor customer service not only by the hotel. When I check out despite my specifically telling them that I have already paid for the hotel and then I have to go through a long and exhausting process of disputing my charges through my credit card and calling the hotel multiple times for reimbursement. ”

Mar 22, 2006 by John from Monticello, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The bed was the most comfortable hotel bed I have ever slept on.
• I didn't like having to pay for parking.

“Very nice hotel, well worth. The room was decorated very tastefully and the bathroom was very roomy.”

Feb 22, 2006 by Tom from Beloit, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Better kept than the other area hotels.
• Fitness room was a little cramped.

“Great location and better rooms than other area hotels. Plenty of space and newer. Great alternative to Hyatt Regency and parking was much cheaper.”

Sep 12, 2005 by Terry from Ypsilanti, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Gibson's Steakhouse is on site.
• The coffee bar was disappointing.

“I thought the hotel was very nice. Having Gibson's Steakhouse on site is a plus. The coffee bar near the lobby was disappointing. Housekeeping service was marginal-i.e. for the 4 day stay they never gave me a new liner for the ice bucket despite my leaving it out. All in all this is a very nice hotel.”

Aug 19, 2005 by Scott from King Of Prussia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large Bathroom, great restaurant, and friendly helpful staff
• parking fee

“Hotel was great, I cannot say more than that because they did everything well.”

Aug 8, 2005 by Sherman from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The parking situation is less than optimal; have to pay to park in a deck and walk to the hotel.

“Extremely luxurious, well maintained property. Parking in adjacent deck at cost of $11 is annoying, but the hotel itself is wonderful. I hope to have longer stays to take advantage of all the amenities in the future.”

Aug 3, 2005 by Crystal from Cadillac, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Most comfortable bed in any hotel! AAA room service!
• nothing.

“We were thrilled with this hotel and the price. !”

Aug 1, 2005 by Chris from Saint Charles, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• elegant, nicely decorated,great welcome cookies
• no hgtv, pool was hot,no towels or cups in weight room

“nice,elegant hotel,clean,great accomodations,pleasant staff”