User Reviews for Residence Inn Chicago Waukegan/Gurnee

Research User Reviews for Residence Inn Chicago Waukegan/Gurnee (1-20 of 67)

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Mar 25, 2009 by Kellie from Forest City,IA
Overall Rating: 10

• Relaxing home like atmosphere.
• No hot tub.

“We spent about half our time in room, it was great, my son just graduated from NAVY boot-camp, he was thrilled with relaxing and having home cooked meals, the room had a full kitchen, dishes, plates, dishwasher and cookware. We brought his PC from home and hooked it up-free wireless. Great time.”

Mar 10, 2009 by Ashley from Chicago,IL
Overall Rating: 9

• The staff was very helpful and accommodating.
• The entrance into the hotel was difficult to see and parking was a little confusing.

“We very much enjoyed our stay. We loved that the room was clean and had a kitchen. Also, the first room we were in smelled of smoke and when we requested a change the hotel staff was very understanding and accommodating. Overall, I would definitely stay here again and would recommend it to my friends.”

Feb 25, 2009 by Desiree from Monticello,IL
Overall Rating: 8

• The breakfast was fabulous.
• The exterior doors required a room key but did not consistently work.

“We had several issues with checking in (first room assigned was already inhabited by another guest, then the exterior doors required a room key to enter, which did not work). Given that we were in a major hurry, I was not pleased with the experience. However, the room was nice & the breakfast was great, which made up for the initial frustration.”

Nov 21, 2008 by Nick from Carmel,IN
Overall Rating: 8

• For the hotel being in the North Chicago area the hotel was very reasonably priced.
• The hotel seemed to be understaffed, the same front desk clerk was working both the evening and morning shift.

“The Residence Inn Waukegan was about 3 miles off of the interstate. With printed directions the hotel was not difficult to locate. The hot breakfast buffet was an appreciated amenity. For the price and location my expectations were met. Clean room and well-kept property. Hotel seemed somewhat understaffed as the same front desk clerk was working both the evening and morning shift.”

Nov 19, 2008 by Rebecca from Enid,OK
Overall Rating: 10

• Rooms were fantastic and
  great location.

“The curb appeal is great! I was not expecting the grounds to be so attractive. My room was absolutely fabulous. Comfortable bed w/ plenty of super soft pillows, the sitting area was extremely useful & I loved having a full size coffee pot & fridge in the room. The staff was extremely helpful & professionally pleasant.”

Sep 10, 2008 by Rob from Lowell, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bed was wonderful and the room layout was great.
• Some of the buildings within the complex were hard to get to.

“A nicely laid out extended stay type of a hotel with updated interior and great bed.”

Sep 7, 2008 by Lisa from SW Wisconsin
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, pleasant, felt at home.
• Electronic card readers at external doors don't' always work on first try.

“We stayed here (1440 South White Oak Drive) when attending our son's Navy boot camp graduation. We were happy with the hotel. The hotel supplies a packet of information, if you ask for it, about how to get to Great Lakes for graduation, and how to get to Gurnee Mills Mall and Six Flags. This hotel is conveniently located between, and on the route between Great Lakes and Six Flags/the Mall. It's only a few miles from each - may be 5 or 6 each direction, I'm not sure. We asked a room with a queen bed, hide-a-bed and kitchenette. The bed was very comfortable, the hide-a-bed only as comfortable as hide-a-beds are for a full-sized adult. The hotel supplied a comfortable cot - a single bed on wheels. The door separating the bedroom area from the living room/kitchenette area was valuable to us. The room was very clean and attractive. We were on the third floor, on an outside wall, so away from the pool and basketball court. It was quiet, we were not disturbed by other guests, even though the place seemed to be fairly full. The hotel has provisions for ordering tickets for Six Flags online in the lobby area, and being able to print them there. You can get the same discount for admission to Six Flags in this way as military personnel can get somewhere on base. You can't get that discount at the ticket booth for Six Flags. The hotel also has an emergency sewing kit, useful for those sailors who lost a button on their uniform! The hotel location is near both attractive office buildings and a residential area. There are no restaurants or bars or gas stations within easy walking distance. When the air conditioning ran in our room, the bedroom area became much cooler than the living room area when the door between them was shut. The air conditioner was loud on the bedroom side. That did not bother us, but it might bother others. The complimentary breakfast is quite nice. The pool is small but looked refreshing.”

Aug 27, 2008 by Maura from Niles, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff friendliness and overall cleanliness.
• Breakfast area is very crowded, but excellent selection.

“My daughter and I had a wonderful trip due to the pleasant nature of the staff and the comfort of the room. The breakfast selection was stunning and the spaciousness of the room was great. Everything was immaculate and they even washed our dishes! I highly recommend this hotel.”

Aug 9, 2008 by Scott from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, quiet, nice rooms and facilities.
• Could use more space and more equipment in fitness room.

“Very clean and well-appointed rooms and common areas. Helpful staff. Free morning and evening buffets and a beer and wind happy hour. Free newspapers, TV and programming was so-so. Fitness center was very small and minimally equipped but there is a sport court and pool.”

Aug 6, 2008 by Lisa from Mineral Point, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice, quiet, in excellent condition. Very nice complementary breakfast including protein.
• The only complaint I have is that the outer electronic key reader sometimes took several swipes of the card before it unlocked the door.

“This hotel was very well located for attending the graduation, and also for going to Six Flags and the Gurnee Mills Mall. It was very attractive and pleasant, and the hotel quickly provided a cot (a pretty decent single bed) when we found our son could stay with us for the weekend. Our room was on the third floor and on the parking lot side of the building, which may have accounted for the fact that it was quiet and we were not disturbed by other guests, even though the hotel was obviously pretty full. There aren't any nearby businesses, restaurants or gas stations - nothing in walking distance. It is an attractive residential/business area and seems very safe. It is also pretty much right on the way between Great Lakes and Six Flags - it backs up to Waukegan Road (hwy 43). The hotel provided a miniature sewing kit when we needed it for a loose uniform button, means to order and print discounted tickets for Six Flags from the lobby, directions to Navy Graduation, Six Flags and the Gurney Mills Mall. The complimentary breakfast was very nice, including scrambled eggs, muffins, sausage and bacon, French toast, waffles, fruit, etc.”

May 9, 2008 by Melanie from Normal, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Quality bedding, very clean room and well-cared for furniture, easy access to highway and theatre.
• Breakfast was somewhat sparse, but we arrived close to the end.

“A true Residence Inn with all of the quality comforts of home our room had a gas fireplace (something extra and a surprise!) To keep us cozy on a cool night. The bedding (King) was comfortable and clean, and the bathroom was perfect no stains on the grout! The hotel grounds were meticulously maintained and it had a great courtyard near the pool, guest check-in (breakfast), and hotel buildings. A very nice place to stay with family.”

May 7, 2008 by Amanda from Harrison Township, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The setup of the room was great.
• The floor must have been very thin. I could hear everything from the people above us.

“This hotel was great to stay at. There is free fountain pop 24 hours in the lobby and the staff was great. Our room was clean and it was not set up like a normal hotel room. It had a full kitchen and a desk with internet.”

May 6, 2008 by John from Conway, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Complementary dinner.
• Room too far from parking.

“The hotel and the staff were very nice. The staff was very happy to assist and tried to meet my every need. Room was neat and clean and very comfortable. The desk chair was slightly damaged but it wasn't an inconvenience.”

May 3, 2008 by Mark from Lufkin, TX
Overall Rating: 10
Staff:[10] • Location:[10]

• Very nice hotel. It was very clean and the beds were very nice.
• We liked everything.

“Our stay at this hotel was excellent. It was real a short drive from the Navy base. The room was nice size rooms. The breakfast was excellent. We had a great time.”

Mar 27, 2008 by Stephanie from Murray, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[4]

• It was really nice to have a separate living room and a full kitchen, and the wireless was free.
• It was nearly impossible to find, even after calling the hotel for directions twice. Not a very convenient location.

“The hotel was wonderful, and the rooms were great. I don't understand having an outdoor pool in a place where it's freezing cold most of the year. Having a full kitchen was wonderful, and there is a free breakfast every morning. Two of our TV channels didn't have sound for the first two days, but then it suddenly worked again. I would recommend this hotel to couples, families, and business travelers. We enjoyed our stay.”

Mar 17, 2008 by Daylene from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and overall hospitality of staff.
• Nothing I did not like.

“Clean, convenient, a feeling of home.”

Mar 12, 2008 by Susann from Shelby Twp, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed and layout of the suite was fantastic.
• The coffee maker leaked and didn't actually make coffee.

“It was great. I will stay there every time I am in the area.”

Mar 5, 2008 by Rick from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Great breakfast and nice large room.
• Separate buildings, had to walk outside to get to the main office for breakfast.

“Nice place. I would definitely stay here again. Clean and quiet.”

Feb 21, 2008 by Tina from Dayton, OH
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was extremely friendly and helpful. The complimentary breakfast was way above expectation.
• Wish this facility had an indoor pool.

“The rooms were big enough to accommodate two adults in the queen bed, two kids in the hide-a-way bed and our Navy grad son on an air mattress on the floor. The staff made us feel very welcomed. The only disappointment was the lack of indoor pool. I would feel at home and very comfortable staying at this place again.”

Feb 1, 2008 by Christine from Washington, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Full Kitchen included.
• Had to go outside to get to room from main building.

“Overall our stay was nice. I had a little trouble with the person working the front desk when we checked-in. She was on the phone ordering her dinner and made we wait approx. 12 minutes while she figured out what she wanted to eat. Then she didn't give me very good instruction on how to get to our room, including not telling me we had to go outside and to another building to get there. It also took them about 10 minutes to get us a luggage cart to use.”

Jan 2, 2008 by Tiffany from Mattoon, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was great!
• I loved the whole hotel.

“The hotel was great free breakfast and free 24 hour soft drink bar.”

Dec 15, 2007 by Susie from Minooka, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• We loved the full breakfast buffet!
• There are no grocery stores around here anywhere!

“We loved it there. The staff was very friendly. The room came with a microwave, stove, dishwasher and refrigerator. The breakfast buffet was great.”

Dec 6, 2007 by Melanie from Remlap, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was fabulous. Clean suites, friendly staff, good food, etc.
• There is nothing that I did not like.

“This is the best hotel that I have ever stayed in. I would def. recommend it to friends. The staff was very helpful and friendly. It was wonderful!”

Nov 25, 2007 by John from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a very nice breakfast buffet, including cooked food.
• I didn't see any price tags on the food items for sale in their store.

“This was a very comfortable and accessible motel with free Internet access and coffee in the rooms. It also had a shared computer and printer accessible near the lobby area. The rooms were quiet and the kitchen facilities in the suite were very complete and clean. The free breakfast buffet was excellent and very convenient for us. The Motel staff was very friendly and helpful.”

Nov 19, 2007 by Shari from Wheaton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Included dinner and full breakfast! Amazing.
• Nothing. It was super.

“The Residence Inn is fantastic. Seems brand new. Rooms are huge, with full kitchen, extremely clean. Included dinner and full hot breakfast buffet. Wish we had a week to stay there!”

Nov 8, 2007 by Dc from Bloomington, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Friendly staff, ample amenities, neatness, easy parking.
• A little isolated feeling in the nights.

“We stayed in the hotel during the Daylight Savings conversion time. The alarm went off too early in the morning and we were hearing paging messages between the limo driver and the hotel authorities. It happened couple of times and ruined our sleep. Maybe room service folks should reset the alarm clock after each customer leaves the room. Otherwise our stay was next to perfect.”

Nov 6, 2007 by Connie from Ada, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary breakfast is always a big plus, especially when traveling on a budget!
• I really have no complaints. The hotel was very nice and clean.

“Overall, we were very pleased with the hotel and room. It was a bit smaller than other residence inns we've stayed in but, it was still nice. The complementary breakfast was nice and always helps out when families are traveling on a budget. It makes you feel as if the management really does want you to stay at their hotel.”

Oct 30, 2007 by Will from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great room for a great value.
• No restaurant or bar.

“Great room for a great value comfortable location and near plenty of attractions.”

Oct 23, 2007 by Keith from Sioux Falls, SD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Plenty of room, clean, always coffee available, nice breakfast.
• Had trouble with the keys working.

“Overall I thought it was very nice.”

Oct 16, 2007 by Mike from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great room setup and great breakfast.
• Workout room not very good.

“Great room. Great breakfast.”

Oct 1, 2007 by Gerald from Dove Canyon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very helpful and the hotel was very clean.
• The hotel was a little hard to find.

“The rooms were clean; staff was kind as well as helpful. The area of the hotel was quiet and clean. The free breakfast's and evening meal's were quiet good.”

Jul 12, 2007 by Robin from Lake Elsinore, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff here is always wonderful.
• The air conditioner was a bit loud.

“We have had the pleasure of staying at this hotel twice now. Both times, we were greeted with a wonderful, friendly greeting. The service staff is excellent, clean rooms and public areas. I will choose this hotel every time I stay in the area.”

Jun 1, 2007 by Cindy from Indianola, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Not much room to room noise.
• The air conditioning unit was extremely loud.

“Overall very nice but the air conditioning unit was extremely loud and rattled when it kicked on. Asked for a roll away bed to be sent to our room at the front desk but it never arrived and no call to explain.”

May 9, 2007 by Paula M. from Columbus, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It must have recently been refurbished. It was very clean. It was very convenient for all our needs. The staff was the greatest!
• I was not able to stay long enough to enjoy the hotel. I was there for a reason not a vacation.

“The hotel was better than I expected. The room was beautifully decorated and very clean. The only disappointment I had with the room was probably my fault. I had thought I was going to have a separate bedroom. The bedroom was open to the living area where the sleep sofa was located. I had wanted the two with me to have their privacy at bedtime. Otherwise it was excellent. I am a person that watches TV all night and wanted the bedroom enclosed so the two with me would not be bothered by me watching TV. We all enjoyed the stay! Next time I will be sure that I get a suite that has an enclosed bedroom. The hotel was my only delight!”

Apr 4, 2007 by Marcus from Holland, MI
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[9]

• Breakfast.
• Basketball goal.

“Wonderful time and wonderful hotel.”

Mar 28, 2007 by ~Kathy from Livonia, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The value for the price.
• I have no negative comments!

“The rooms were clean and airy. The kitchenette was definitely a plus! Great amenities at a wonderful price! I do like it!”

Dec 17, 2006 by Fran from Aurora, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room and amenities.

“I would stay there anytime I visit the area. All was nice.”

Oct 25, 2006 by Dennis from Kouts, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms are very spacious.
• No indoor pool for winter use.

“This hotel was very beautiful. We thoroughly enjoyed the spacious living quarters that came with the rooms. We also especially enjoyed the friendly service that you all showed us.”

Oct 2, 2006 by Michael from Hobart, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything - very attentive hotel staff.
• Nothing.

“Outstanding Residence Inn. The hotel staff does a great job making you feel "at home" while you are away from home.”

Oct 2, 2006 by John from Highland Village, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Marriott quality.
• Had me in a smoking room.

“N/A”

Oct 2, 2006 by Jen from Palatine, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was awesome. So friendly and helpful. Very clean, nice rooms, comfy beds.
• The hot tub was closed for the season. The hot tub was a big reason we booked this hotel.

“We were sad that the hot tub was closed for the season (outdoor pool and hot tub). Otherwise it is a great hotel. I've never been to a hotel with friendlier staff. The breakfast is great, and the breakfast room is clean and comfortable. Beautiful rooms with a full size fridge, ice maker, stove, microwave and wireless Internet!! Very comfortable beds. I would definitely recommend it.”

Oct 1, 2006 by Tom from Magnolia, TX
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[10]

• Clean, great location.
• Issue with the front desk.

“Great hotel, GM. was available to discuss the issue with the front desk problem. overall stay was nice quite hotel, great location.”

Sep 26, 2006 by Deborah from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very pleasing and I would recommend it to everyone that I can.
• I have nothing bad to say about the Hotel.

“I just enjoyed my stay. I was very pleased and wished I could have stayed little longer. The bed was very comfortable and I never stayed at a hotel with a bed that felt that comfortable.”

Sep 6, 2006 by Judy from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The ability to check out by a phone call really saved time.
• I really enjoyed all aspects of my hotel stay.

“The hotel staff was friendly even with our late check in and check out the next day was just as easy and convenient. The room was clean and easy internet access made it convent to access our bank accounts and other online activities. We will definitely stay again if the opportunity arises.”

Sep 6, 2006 by Stephen from Takoma Park, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The cleanliness and quality of the bed.
• Nothing that I can think of.

“Very nice, with amiable staff. Clean, comfortable, and well-laid out design.”

Aug 30, 2006 by Debbie from Metamora, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice area, quiet setting. close to business sections and easy to get around town. The room was clean and the breakfast was good!.
• nothing.

“See above.”

Aug 30, 2006 by Pam from Aurora, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was very clean.
• Nothing.

“The hotel met all expectations we had. We were told by the hotel staff that they would not charge us although your associates told us they would. We were very upset to hear that your staff lied. We had stayed at the Golden Nugget which was misrepresented as to having a swimming pool to be open in May. When we got there the pool was not even close to be opening. We left and stayed at another hotel which ended up costing us two bills. I was very sad by the way that your customer service people responded to our problem. The Golden Nugget staff were very understanding agreeing that we were misinformed. I would like a response from someone about this matter. ”

0 of 2 people found this review helpful.

Aug 22, 2006 by Janelle from Manitowoc, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were only there for a short stay but it would have been great to use the stove and fridge. Very clean!
• It did take quite a while to find. The directions were pretty confusing.

“The carpeting looked brand new. The appliances also looked brand new. Everything was extremely clean. The breakfast was exceptional. The only thing missing at breakfast was hard boiled eggs.”

Jul 8, 2006 by Penny from Coldwater, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The extra space was wonderful and unexpected.
• The staff was cleaning and shocking the pool during open pool hours which should have been done before or after open pool hours.

“I enjoyed my stay here and if I was in the area I would like to stay there again. The room was much larger than the average hotel room, a hot breakfast was provided free of charge, I was generally impressed with this stay.”

Jun 7, 2006 by Cathey from Brillion, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, very comfortable, loved the fireplace - a good deal for the money!
• Nothing!

“A great home away from home. Extremely comfortable beds, quiet, roomy.”