User Reviews for Hilton Chicago Ohare Airport

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Aug 13, 2008 by Jane P. from Ft. Wayne, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[3]

• Room great. Perfect for air travelers. Which we weren't.
• Check in process way too slow at 10 at night!

“That Hilton is really meant for air travelers. And we were just trying to find a place in Chicago while visiting our daughter for a baby shower! Our floor carpeting was fine. But my sister who I got the other room for complained that the carpet was filthy in their hallway.”

Aug 13, 2008 by Rani from East Brunswick, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room was very quiet, and the bed was incredibly soft.
• There is no lobby or place to meet, or wait till your room was ready.

“The hotel is very convenient for business travelers. It is right in the airport and the "L" (which runs all night) is also convenient to get in and out of Chicago. The room was very comfortable, quiet and relaxing. The bathroom was very small. Travelers beware there is a $25 early check in fee for check in before 2pm.”

Aug 12, 2008 by E from Carmel, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Modern, clean, great airport location.
• Used ozone cleaning machines.

“Exceeded my expectations. Airport location is perfect, as you can walk to Terminal 2 or the subway. Rooms are modernized, with new bathrooms, bed and TV. I had a 10th floor window view of the planes landing, but was surprisingly quiet.”

Aug 12, 2008 by Myron from Denver, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Comfortable bed.
• Tiny bathroom.

“Superb location, clean, comfortable bed, great TV, bathroom is too small.”

Aug 12, 2008 by Paul from Chatham, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very friendly and helpful.
• Parking was not what I expected, charged too much.

“Very nice hotel and was a friendly and comfortable place to stay.”

Aug 12, 2008 by John from Eden Prairie, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Proximity to O'Hare Terminal.
• Parking is awful.

“It is an average hotel with an excellent location.”

Aug 12, 2008 by Amanda from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location and fitness facility.
• Parking fee.

“Convenient to O'Hare with a great fitness center, the Hilton gives you everything you need after a long flight. Our flat-screen TV and shower with great water pressure made us feel at home. The concierge helped us find Chicago deep dish and called us when the pizza arrived.”

Aug 12, 2008 by John from Brookings, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Comfortable bed, nice TV, convenient to the airport terminal.
• No shower caps, robes way too small, staff indifferent.

“Much better than an airport lounge, and a nice place to spend a layover, but not a full 4 star experience. A bit weak on the details.”

Aug 12, 2008 by Freda from Birmingham, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• The room was clean, comfortable and sound proof for an airport property.
• The registration desk employees left a lot to be desired.

“The room was clean, comfortable and sound proof for an airport property. The amenities were great and I loved the large flat screen TV. The registration desk staff bordered on incompetent.”

Aug 11, 2008 by Anas from Villa Park, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Really close the airport!
• No free WiFi.

“Too much charge for the phone calls.”

Aug 10, 2008 by Julie from Radford, VA
Overall Rating: 2
Cleanliness:[10] • Staff:[3] • Location:[10]

• Convenient to airport, clean and spacious room.
• Toilet did not work, no drink machines in hotel worked.

“After checking into the hotel and getting the key to our room, we got the elevator to the 7th floor to find out that someone else was already in the room that they had given us. We had to haul all of our luggage back down to the front desk and get another room. Then we tried every floor in the hotel trying to get a drink from a drink machine. After giving up and ordering for room service, it took 1 and 1/2 hours for room service to deliver 2 cokes. Just before getting into bed, our toilet will not flush and we have to get a maintenance person to come and again we have to wait another 1/2 hour. This is not a hotel that I would want to stay in again.”

Aug 10, 2008 by Brent from Williamsville, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• Concierge, convenience to the train/Airport.
• Room service for $50 and terrible! Small bathroom, room service woke me up each morning even with do not disturb sign on door.

“Pay to use fitness center, pay for internet, and pay to park is ridiculous. The room service was horrible. Concierge was very helpful, train close and it was an okay experience. I would rate 5 out of 10.”

Aug 8, 2008 by Michael from Akron, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very convenient access to the CTA.
• $45/day parking is very excessive.

“Quality hotel for the price. Convenient access to the hotel and very quiet considering it is an airport hotel. I would stay here again.”

Aug 7, 2008 by Michael from Omaha, NE
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[5]

• Next to the airport.
• Over priced all around, poor food and service. Needs more employees.

“Great spot if you need to be around O'Hare. I however commuted to the city daily via the train which took an hour to and hour and a half due to construction going on throughout the line. The room was decent, nice bed, nice TV, decent bathroom (although small). The restaurants are overpriced and horrible. $30 for a breakfast buffet? Please $12 a day for internet? Really?”

Aug 7, 2008 by Cris from North Salt Lake, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The TV was my 18 year old daughters favorite then the sports bar with the games.
• Paying for parking. Gift shop closes at 10.snacks not available.

“It was a great stay.”

Aug 7, 2008 by Natasha from Cordova, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very convenient to public transportation.
• It was too convenient to the airport if driving. I had to park remotely. Otherwise $45/day.

“The hotel was very well decorated and had excellent amenities such as full gym, multiple restaurants/bars, connected to the airport via tunnel, extra soft beds, plasma TV, and nice soap giveaways. Also, awesome view if staying in an odd-numbered hotel room. Odd numbers you can see planes taking off, landing, and the Chicago Skyline. Even-numbers you only see the airport and highway.”

Aug 7, 2008 by Eric from Galesburg, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Great location if you're flying out of O'Hare.
• Lousy location if you're not flying out of O'Hare.

“Decent hotel in the O'Hare airport complex. Traffic and parking can be an issue.”

Aug 7, 2008 by Alfredo from Muskegon, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Clean and comfortable.
• Too close to the airport. I was not traveling.

“It is a good hotel, but everything is very expensive since it is right at the airport.”

Aug 7, 2008 by John from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Great price.
• Parking is expensive.

“Only real minus was we asked for foam pillows and explained it was due to allergies. Pillows were removed but staff left the feather comforter.”

Aug 7, 2008 by Chris from South Lyon, MI
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[1]

• Clean hotel room.
• No 2 beds room available.

“Hotel itself is nice but there was no 2 beds room when I had the whole family including 2 children. I had to sleep on roll-away bed.”

Aug 7, 2008 by Robert from Abingdon, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[1]

• Soft Mattresses and Pillows, nice TV.
• Parking cost, 45 bucks, small rooms, dirty tub/shower and room in need of repair.

“The hotel was a pain when it came to parking. You could park there for 45 dollars, which is outrageous so I had to drive an extra 5 miles down the road following confusing signs, to the economy parking lot, and take a shuttle back to the hotel to even check in. The tiles in the bathroom were dirty and looked to have never been scrubbed and the wall was pulling away from the floor in one corner of the room. Not sure what would cause that damage. The bed was comfortable, but for a 4 star hotel it was by far the worst one I have ever stayed.”

Aug 6, 2008 by Cain from Linton, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very nice.
• $30 for parking overnight, no free internet.

“Room was very nice, comfortable bed. Nice 42 inch TV, but no HD programming. $30 for parking was a little steep for my taste.”

Aug 6, 2008 by Jeffrey from Troy, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The room was nice, but definitely not 4 star. It was small.
• Valet was full, had to park and walk 1/2 mile. Parking cost me $24!

“They have horrible parking. Valet was full and hotel had no bellhops I could find. Valet attendant instructed me to park in the airport parking structure. It was a 1/2 mile walk and cost me $24 to park there. They definitely have a parking problem. Room was clean and furnished nice, but by no means was a four star hotel. the room was very small and the bathroom so small you could not open the door all the way. It hit the toilet! Hotel restaurant was very pricey. $19 for a simple two egg breakfast, $4 for coffee.”

Aug 5, 2008 by Deanna from Deforest, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very nice and accommodating to our needs.
• The restaurant was expensive and the service was horrible.

“Family friendly to the point of having lots of toys in the pool. The staff was great. The only drawback was lack of places to eat. The only places in the hotel were fancy, expensive and the service was terrible. A more casual, family friendly restaurant would be nice.”

Aug 5, 2008 by A. W. from New Wilimington, PA
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[8]

• Being in airport was good and bad. The parking is expensive and outweighed.
• NA.

“The exercise room was outstanding, the pool area was designed for children which is alright but anybody was not playing. The available games in pool seemed like 5th wheel. When anyone entered the pool the families felt they had to get out of the way. The depth of pool was 3 & 4 feet with net over it for volley ball and other things to throw things at or in. The hot tub was nice but for an adult there alone that was all that was available. Great place for kids and parents tough the pool are. The rooms seemed real small. We had two double beds and barely room to walk in room and beds so tight against the wall that my husband apnea machine had nowhere to set by the available plug. I hated the huge alcohol keeper in the room, the space could have been better utilized. Big screen TV was nice. The easy car was very crowded on the one area they had it. The whole room had the squeezed in feeling. Climate control was great. The parking is a huge problem seems they should have an agreement with the airport for a much lower rate for one night or free parking for guest of the Hilton. That was really bad. Summer time is not bad to go to one of the out lots but winter would be brutal to find parking.”

Aug 5, 2008 by Amy from Spokane, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience can't possible be beat.
• The room service food was truly awful!

“This hotel rates maximum on convenience. There is no convenience greater than a nice airport hotel when you are on an international trip. This hotel was clean, very nice rooms, and the TV was fantastic. The room service needs improvement as the food is very low quality. The staff was a nice welcome back to the US, with friendly and professional service. I would recommend this hotel to anyone, and plan to stay there again.”

Aug 5, 2008 by Robin from Decatur, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean room.
• Check in should not take 45 mins.

“Na.”

Aug 2, 2008 by Willis from St Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No reasonable breakfast options.

“Hotel was very nice, room was clean and comfortable. You can save some money by parking in the airport lots ($9 instead of 45).”

Jul 31, 2008 by Phillip from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Friendly staff, clean, great facilities/exercise equipment, etc.
• Armano restaurant experience was not good, airport noise.

“Great service, efficient, wonderful room/bed, great facilities on site/clean.”

Jul 30, 2008 by Thomas from Grand Forks, ND
Overall Rating: 7
Cleanliness:[7] • Staff:[9] •

• Convenience, friendly staff.
• Repair and maintenance was poor; bathroom fixtures and fittings dated and bathtub barely drained at all, so you're left standing ankle-deep after a showed.

“The Hilton O'Hare is extremely convenient, being located directly across from Terminal 2 and easily accessible from all terminals via the tram system. You simply can't beat it's convenience; within 10 minutes of checking out of the hotel, we were checked in for our flight. The hotel is a bit dated now, but many rooms have been renovated. The staff was very welcoming and friendly.”

Jul 30, 2008 by James from Burlington, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Quiet, comfortable room.
• Charge for parking.

“I enjoyed my stay at this hotel. Even though we were right at the airport I did not hear the planes taking off or landing. Access to mass transit was super easy!”

Jul 25, 2008 by Dave from Pleasant Lake, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Being at the airport.
• Being at the airport.

“Had a great time and it was fairly convenient to the all state Arena, where we attended a concert.”

Jul 25, 2008 by Patrick from Highland, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location, price, value.
• Valet was very slow!

“Remodeled rooms very nice and comfortable.”

Jul 24, 2008 by David from Edinburgh, IN
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[1]

• TV system.
• Location, parking.

“Overall was good, the location inside the airport was not very convenient.”

Jul 24, 2008 by Mark from Bellevue, NE
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[2]

• Clean.
• Location at airport hard to get in & out.

“Found difficult getting in & out of hotel since located in OHare airport. Too much traffic. Gym use and internet access all cost extra fees and parking at $45 a day. Overall stay was good but I would not recommend.”

Jul 24, 2008 by Debbie from Sumter, SC
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[6]

• The bed was comfortable.
• Had to pay $45 for parking! Everything was expensive.

“The room was so small and had no refrigerator, which most hotels that I've stayed in have at least had a small one. The hotel itself was nice, but I specifically did not select an area close to the O'Hare airport. We had to wait in line to check in for an hour and had to pay $45 parking for our rental car for one night.”

Jul 23, 2008 by Kelly from Decatur, IL
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[1]

• They brought fresh towels quickly.
• No parking, no affordable food service. Inconvenient location. Thin walls. No free Internet in business center.

“It's location and amenities appeal to a very limited set of travelers. The hotel's casual dining restaurant was overpriced (about $14 for a salad) and there were no other nearby restaurants -- unless you took a tram to Terminal 5 in O'Hare airport and then there were only fast food options. The business center charged by the minute for internet service. The walls of the hotel were so thin that it sounded like people in adjacent rooms and the hall were in the room with you. It was very disconcerting to be in the bath and think you hear someone in your room! The isolation of the hotel (it is the only hotel located within O'Hare), the lack of affordable dining and the absence of convenient parking makes it a poor for most travelers.”

Jul 23, 2008 by John from Metuchen, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• It was very close to the airport so getting to O'Hare is a short walk.
• Food costs were excessive and you had to pay to use the fitness center.

“This is a typical airport hotel. The good news is that it is close to the airport. Costs for food were very high, rooms were basic, elevators were slow and the hotel needs a makeover. It's a business hotel, yet it lacked WiFi or other amenities a business traveler needs. They even charge to use the fitness center and a cup of coffee and juice cost about $14.”

Jul 21, 2008 by Ed from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bar/restaurant.
• The elevators were very slow and out of sync.

“Overall the price was well worth the stay at the hotel.”

Jul 17, 2008 by Lisa from Sarnia, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very clean, friendly staff, quiet.
• Far from downtown.

“Very nice, clean; all amenities. Far from downtown if looking to site see in city. Excellent transportation and accessibility to CTA. Expensive daily parking rate.”

Jul 11, 2008 by Amanda from Winston-Salem, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• The hotel staff went above and beyond to help us with anything that we needed. All very friendly!
• Location.

“This hotel is perfect for business travelers staying a very short amount of time. Very convenient as far as being inside of the airport, but really taxing having to travel about an hour to get into town.”

Jul 7, 2008 by Corey from Eagan, MN
Overall Rating: 2
Cleanliness:[9] • Staff:[4] • Location:[2]

• Nothing.
• Everything is too expensive inside, and no place to park without paying a premium.

“This hotel is for business travel only.”

Jul 3, 2008 by Jennifer from Litchfield, IL
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[1]

• The beds were awesome.
• Location and parking.

“The hotel was nice, the bed was awesome. Traffic, but the room was nice.”

Jul 3, 2008 by Betty from Southfield, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious, close proximity to hotel and mass transit system, clean.
• It was very cold in the room and hallways.

“The hotel is luxurious, convenient, clean and the top of the line. I would recommend it to my friends.”

Jul 2, 2008 by James from Mahomet, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice, spacious rooms.
• Food was too expensive.

“This hotel worked perfectly for our needs, the grounds and rooms were meticulously clean, the staff was friendly and helpful, but we steered clear of the restaurant, just a bit too high for us.”

Jun 15, 2008 by Bart from Minneapolis, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Convenient location -- decent quality room.
• Restaurant service was below average prices were above average.

“Convenient location with predictable facility/rooms. Restaurants were overpriced and the service in the restaurants was below average for the prices charged.”

Jun 15, 2008 by Art from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Corner room, great view.

“Convenient location at the airport across from the United Terminal.”

Jun 8, 2008 by James from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service and location.
• High prices in the restaurant.

“Above average to excellent.”

Jun 5, 2008 by Rhonda from Janesville, IA
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[7]

• It was clean.
• The noise level in the hall each morning from hotel staff was ridiculous.

“Housekeeping arrived on the floor each morning at 8:00 am. They constantly slammed doors for 30 minutes or so loading up their carts with supplies. The air conditioner never quite cooled the room off. The restaurant in the hotel was very overpriced for the quality of the food and the service was extremely slow.”

Jun 5, 2008 by Jen from Cincinnati, OH
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[8]

• The beds were very comfortable.
• The Housekeeping Service.

“We wee pleased with the hotel the first night of stay but after housekeeping came, things changed. My pajamas were on the bed which led to them being taken to laundry, never to be seen again. No reimbursement was offered by the hotel. Housekeeping also failed to replenish some needed items and after asking for them specifically with that department, they still were not delivered. Our view of Hilton Hotels was lowered after this visit.”