User Reviews for Hilton Chicago Ohare Airport

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Sep 9, 2008 by Lori from North Aurora, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Right in O'Hare Airport. Great place to stay for early departure!
• Waitress in restaurant ignored us; poor service management worked it out with free breakfast & partial credit.

“Simply the best place to stay for early O'Hare departures, as it is inside the airport. All you do is walk to the gates, without ever going outside. Deserves it is 5 star rating!”

Sep 4, 2008 by Jon from Missori City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Right by terminals at O'Hare Airport.
• Parking is $45.00.

“Great room. New Plasma TV. Surprisingly quiet.”

Sep 4, 2008 by Benjamin from Normal, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• Convenient next to few highways.
• Rooms are less clean, missing soap, face towel, etc.

“Hidden cost for over night parking is $ 45 a night.”

Sep 4, 2008 by Jay from Gainesville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean and nice.
• Shower pressure was too low. Parking was too much.

“The hotel was pretty good all around. The train was accessible just downstairs. The train can be taken into the city in about 40 minutes. Parking was still 45 bucks despite being an airport hotel. The shower head pressure was too low.”

Sep 3, 2008 by Tyler from Berkeley, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was nice and there was no outside noise.
• There was no free parking and the cost was outrageous!

“The hotel was great. I wish there was free internet and not including parking was a huge pain and a huge cost. Parking should be included and provided. The room was nice and comfortable and served its purpose.”

Sep 3, 2008 by Michael from Horn Lake, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Close to airport.
• Tiny bathroom and paying $45 a night for valet.

“This is at the O'Hare airport. Bad thing is there is really nothing else around. You'll need a car if using this hotel during your stay in town. bad is having to pay $45 a night for valet and have that being your best option. The bathroom is really small. Had to raise the toilet seat just to get the door all the way open. We had an even numbered room that faced the airport. Nice watching the plane traffic. It seemed so close, its a nice hotel.”

Sep 2, 2008 by P from Troy, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[5]

• Clean.
• Thick comfort. If we use it, too hot. If we don't use it, too cold.

“Everything is good except the comfort. The comfort is too thick. If we use the comfort, it's too hot. If we don't use it, it's too cold because of air condition.”

Aug 29, 2008 by Mary J. from North Fond Du Lac, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The beds were very comfortable without nasty ugly bedspreads.
• The parking costs were very expensive.

“Rooms were very comfortable and clean and the staffs were very accommodating. We did not notice any air traffic noise, just the sound of the air conditioning. The beds were very comfortable with down coverlets.”

Aug 28, 2008 by John from Lexington, KY
Overall Rating: 2
Cleanliness:[7] • Staff:[6] • Location:[1]

• Nothing.
• Rude service.

“Other than location this hotel offered little.”

Aug 19, 2008 by Cathy from Appleton, WI
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[3]

• Comfy bed.
• Location.

“We were very disappointed with the of hotel. We ended up paying $30 for parking and we not happy.”

Aug 19, 2008 by Tony from Leeds, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Easy access to the trains.
• Charged for replacing tea/coffee in the room.

“Nice enough with good, clean rooms. Everything else is extra. Replacing tea/coffee, Internet, no free newspaper. Food outlets are expensive.”

Aug 17, 2008 by Barbara from Muscle Shoals, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] •

• Clean. Friendly staff.
• No hotel parking. Valet or airport parking only.

“Room was very clean and staff was very friendly. Also, even though located at O'Hare Airport, very quiet. However, parking was very inconvenient (no hotel parking.) Valet parking and airport parking only. Would not stay there again because of the parking.”

Aug 15, 2008 by Nicole(Ting) from Saint Paul, MN
Overall Rating: 5
Cleanliness:[6] • Staff:[1] • Location:[6]

• The gym and the pool are very attractive.
• The parking is very expensive. We lower our rating for Hilton because of expensive parking.

“Hilton at O'Hare airport is very convenient for people who travel to Chicago by flights. The room is very clean and equipped with 42" TV. However, there is no refrigerator was available to cool our meals and drinks in the room. So we have to bring our own cooler to the hotel. This is the one thing annoying. Also, the valet parking ($45/day) and airport parking ($30/day) are so expensive. This is out of our expectation.”

Aug 15, 2008 by Tom from Prosper, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Bellman was very helpful.
• Lobby, desk staff.

“I have stayed at the Hilton O'Hare previously. The bellman was very helpful with everything that I needed: taxi, airline check-in, directions, room cleaning (I did not leave my room until late). I wonder if the front desk staff could tie their shoes without written instructions.”

Aug 15, 2008 by Rodney from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very convenient to get to city!

“The hotel was great; the only thing was the price of a cup of coffee 4.00 you can walk less than 2 min to Airport and by for has the price. Other than that I was very happy with this hotel.”

Aug 14, 2008 by Karen from Menifee, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The proximity to the airport was fantastic! The rooms were very nice and noise free.
• The valet parking amount of $45 per day was ridiculous!

“This hotel is literally within the confines of O'Hare Airport. Advantages - you simply take the lower level of the hotel and you can go right to the train, airport, etc. Being that close to the airport you would think that you would have heard some plane noise but there was none - sound proofing is excellent! The room was clean, well arranged and very accommodating. Disadvantages - There are really no nearby restaurants or other shopping areas within walking distance so you are forced to use public transportation. The valet parking is $45 per night which is just crazy! The room is very comfortable, however, there is no microwave, no refrigerator. So as long as you are looking for comfort, cleanliness, with no frills luxury this is a fantastic hotel!”

Aug 14, 2008 by Steve from Grand Rapids, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Large TV, clean, walking distance from airport.
• Parking is confusing, they charge $13 for internet.

“Clean & nice looking, huge in-room flat screen TVs, well kept bathroom. The restaurants are pretty expensive but they did have a coffee stand with reasonably priced snacks. The rooms were small, but comfortable. Check in took forever and the quick check in terminals weren't working. The pool and work out facilities were exceptional. Internet costs was $13 per day.”

Aug 14, 2008 by Juli from Niles, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very quiet. No airplane noise. Big flat-screen TV. Bed comfortable.
• Not enough chairs near elevator and in lobby areas. Too expensive to work out in fitness center.

“Very nice. Modern decor. Convenient to get on CTA into the city. I expected to hear planes but never heard even one. Very happy.”

Aug 13, 2008 by Juan from Peoria, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[10]

• Bed and pillows.
• Unfriendly staff, cold air conditioning.

“You will like this hotel if you: 1. Live in the North Pole and are use to cold weather not to mention getting a cold because of this. 2. Love paying for a $65 meal and being treated like trash. 3. Have a flight out of O'Hare early in the morning.”

Aug 13, 2008 by Jimmie from Charlotte, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Helpful staff.
• Location to event.

“The hotel was fine, helpful staff. The room was clean with a flat screen TV. Room was a little small though. The main reason I don't like this hotel so because of the distance from the convention center, I prefer to stay in the hotels adjacent to the event. If that is not an issue, I would advise anyone to stay at this hotel solid all the way around!”

Aug 13, 2008 by Jane P. from Ft. Wayne, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[3]

• Room great. Perfect for air travelers. Which we weren't.
• Check in process way too slow at 10 at night!

“That Hilton is really meant for air travelers. And we were just trying to find a place in Chicago while visiting our daughter for a baby shower! Our floor carpeting was fine. But my sister who I got the other room for complained that the carpet was filthy in their hallway.”

Aug 13, 2008 by Rani from East Brunswick, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room was very quiet, and the bed was incredibly soft.
• There is no lobby or place to meet, or wait till your room was ready.

“The hotel is very convenient for business travelers. It is right in the airport and the "L" (which runs all night) is also convenient to get in and out of Chicago. The room was very comfortable, quiet and relaxing. The bathroom was very small. Travelers beware there is a $25 early check in fee for check in before 2pm.”

Aug 12, 2008 by E from Carmel, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Modern, clean, great airport location.
• Used ozone cleaning machines.

“Exceeded my expectations. Airport location is perfect, as you can walk to Terminal 2 or the subway. Rooms are modernized, with new bathrooms, bed and TV. I had a 10th floor window view of the planes landing, but was surprisingly quiet.”

Aug 12, 2008 by Myron from Denver, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Comfortable bed.
• Tiny bathroom.

“Superb location, clean, comfortable bed, great TV, bathroom is too small.”

Aug 12, 2008 by Paul from Chatham, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very friendly and helpful.
• Parking was not what I expected, charged too much.

“Very nice hotel and was a friendly and comfortable place to stay.”

Aug 12, 2008 by John from Eden Prairie, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Proximity to O'Hare Terminal.
• Parking is awful.

“It is an average hotel with an excellent location.”

Aug 12, 2008 by Amanda from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location and fitness facility.
• Parking fee.

“Convenient to O'Hare with a great fitness center, the Hilton gives you everything you need after a long flight. Our flat-screen TV and shower with great water pressure made us feel at home. The concierge helped us find Chicago deep dish and called us when the pizza arrived.”

Aug 12, 2008 by John from Brookings, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Comfortable bed, nice TV, convenient to the airport terminal.
• No shower caps, robes way too small, staff indifferent.

“Much better than an airport lounge, and a nice place to spend a layover, but not a full 4 star experience. A bit weak on the details.”

Aug 12, 2008 by Freda from Birmingham, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• The room was clean, comfortable and sound proof for an airport property.
• The registration desk employees left a lot to be desired.

“The room was clean, comfortable and sound proof for an airport property. The amenities were great and I loved the large flat screen TV. The registration desk staff bordered on incompetent.”

Aug 11, 2008 by Anas from Villa Park, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Really close the airport!
• No free WiFi.

“Too much charge for the phone calls.”

Aug 10, 2008 by Julie from Radford, VA
Overall Rating: 2
Cleanliness:[10] • Staff:[3] • Location:[10]

• Convenient to airport, clean and spacious room.
• Toilet did not work, no drink machines in hotel worked.

“After checking into the hotel and getting the key to our room, we got the elevator to the 7th floor to find out that someone else was already in the room that they had given us. We had to haul all of our luggage back down to the front desk and get another room. Then we tried every floor in the hotel trying to get a drink from a drink machine. After giving up and ordering for room service, it took 1 and 1/2 hours for room service to deliver 2 cokes. Just before getting into bed, our toilet will not flush and we have to get a maintenance person to come and again we have to wait another 1/2 hour. This is not a hotel that I would want to stay in again.”

Aug 10, 2008 by Brent from Williamsville, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• Concierge, convenience to the train/Airport.
• Room service for $50 and terrible! Small bathroom, room service woke me up each morning even with do not disturb sign on door.

“Pay to use fitness center, pay for internet, and pay to park is ridiculous. The room service was horrible. Concierge was very helpful, train close and it was an okay experience. I would rate 5 out of 10.”

Aug 8, 2008 by Michael from Akron, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very convenient access to the CTA.
• $45/day parking is very excessive.

“Quality hotel for the price. Convenient access to the hotel and very quiet considering it is an airport hotel. I would stay here again.”

Aug 7, 2008 by Michael from Omaha, NE
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[5]

• Next to the airport.
• Over priced all around, poor food and service. Needs more employees.

“Great spot if you need to be around O'Hare. I however commuted to the city daily via the train which took an hour to and hour and a half due to construction going on throughout the line. The room was decent, nice bed, nice TV, decent bathroom (although small). The restaurants are overpriced and horrible. $30 for a breakfast buffet? Please $12 a day for internet? Really?”

Aug 7, 2008 by Cris from North Salt Lake, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The TV was my 18 year old daughters favorite then the sports bar with the games.
• Paying for parking. Gift shop closes at 10.snacks not available.

“It was a great stay.”

Aug 7, 2008 by Natasha from Cordova, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very convenient to public transportation.
• It was too convenient to the airport if driving. I had to park remotely. Otherwise $45/day.

“The hotel was very well decorated and had excellent amenities such as full gym, multiple restaurants/bars, connected to the airport via tunnel, extra soft beds, plasma TV, and nice soap giveaways. Also, awesome view if staying in an odd-numbered hotel room. Odd numbers you can see planes taking off, landing, and the Chicago Skyline. Even-numbers you only see the airport and highway.”

Aug 7, 2008 by Eric from Galesburg, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Great location if you're flying out of O'Hare.
• Lousy location if you're not flying out of O'Hare.

“Decent hotel in the O'Hare airport complex. Traffic and parking can be an issue.”

Aug 7, 2008 by Alfredo from Muskegon, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Clean and comfortable.
• Too close to the airport. I was not traveling.

“It is a good hotel, but everything is very expensive since it is right at the airport.”

Aug 7, 2008 by John from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Great price.
• Parking is expensive.

“Only real minus was we asked for foam pillows and explained it was due to allergies. Pillows were removed but staff left the feather comforter.”

Aug 7, 2008 by Chris from South Lyon, MI
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[1]

• Clean hotel room.
• No 2 beds room available.

“Hotel itself is nice but there was no 2 beds room when I had the whole family including 2 children. I had to sleep on roll-away bed.”

Aug 7, 2008 by Robert from Abingdon, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[1]

• Soft Mattresses and Pillows, nice TV.
• Parking cost, 45 bucks, small rooms, dirty tub/shower and room in need of repair.

“The hotel was a pain when it came to parking. You could park there for 45 dollars, which is outrageous so I had to drive an extra 5 miles down the road following confusing signs, to the economy parking lot, and take a shuttle back to the hotel to even check in. The tiles in the bathroom were dirty and looked to have never been scrubbed and the wall was pulling away from the floor in one corner of the room. Not sure what would cause that damage. The bed was comfortable, but for a 4 star hotel it was by far the worst one I have ever stayed.”

Aug 6, 2008 by Cain from Linton, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very nice.
• $30 for parking overnight, no free internet.

“Room was very nice, comfortable bed. Nice 42 inch TV, but no HD programming. $30 for parking was a little steep for my taste.”

Aug 6, 2008 by Jeffrey from Troy, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The room was nice, but definitely not 4 star. It was small.
• Valet was full, had to park and walk 1/2 mile. Parking cost me $24!

“They have horrible parking. Valet was full and hotel had no bellhops I could find. Valet attendant instructed me to park in the airport parking structure. It was a 1/2 mile walk and cost me $24 to park there. They definitely have a parking problem. Room was clean and furnished nice, but by no means was a four star hotel. the room was very small and the bathroom so small you could not open the door all the way. It hit the toilet! Hotel restaurant was very pricey. $19 for a simple two egg breakfast, $4 for coffee.”

Aug 5, 2008 by Deanna from Deforest, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very nice and accommodating to our needs.
• The restaurant was expensive and the service was horrible.

“Family friendly to the point of having lots of toys in the pool. The staff was great. The only drawback was lack of places to eat. The only places in the hotel were fancy, expensive and the service was terrible. A more casual, family friendly restaurant would be nice.”

Aug 5, 2008 by A. W. from New Wilimington, PA
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[8]

• Being in airport was good and bad. The parking is expensive and outweighed.
• NA.

“The exercise room was outstanding, the pool area was designed for children which is alright but anybody was not playing. The available games in pool seemed like 5th wheel. When anyone entered the pool the families felt they had to get out of the way. The depth of pool was 3 & 4 feet with net over it for volley ball and other things to throw things at or in. The hot tub was nice but for an adult there alone that was all that was available. Great place for kids and parents tough the pool are. The rooms seemed real small. We had two double beds and barely room to walk in room and beds so tight against the wall that my husband apnea machine had nowhere to set by the available plug. I hated the huge alcohol keeper in the room, the space could have been better utilized. Big screen TV was nice. The easy car was very crowded on the one area they had it. The whole room had the squeezed in feeling. Climate control was great. The parking is a huge problem seems they should have an agreement with the airport for a much lower rate for one night or free parking for guest of the Hilton. That was really bad. Summer time is not bad to go to one of the out lots but winter would be brutal to find parking.”

Aug 5, 2008 by Amy from Spokane, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience can't possible be beat.
• The room service food was truly awful!

“This hotel rates maximum on convenience. There is no convenience greater than a nice airport hotel when you are on an international trip. This hotel was clean, very nice rooms, and the TV was fantastic. The room service needs improvement as the food is very low quality. The staff was a nice welcome back to the US, with friendly and professional service. I would recommend this hotel to anyone, and plan to stay there again.”

Aug 5, 2008 by Robin from Decatur, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean room.
• Check in should not take 45 mins.

“Na.”

Aug 2, 2008 by Willis from St Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No reasonable breakfast options.

“Hotel was very nice, room was clean and comfortable. You can save some money by parking in the airport lots ($9 instead of 45).”

Jul 31, 2008 by Phillip from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Friendly staff, clean, great facilities/exercise equipment, etc.
• Armano restaurant experience was not good, airport noise.

“Great service, efficient, wonderful room/bed, great facilities on site/clean.”

Jul 30, 2008 by Thomas from Grand Forks, ND
Overall Rating: 7
Cleanliness:[7] • Staff:[9] •

• Convenience, friendly staff.
• Repair and maintenance was poor; bathroom fixtures and fittings dated and bathtub barely drained at all, so you're left standing ankle-deep after a showed.

“The Hilton O'Hare is extremely convenient, being located directly across from Terminal 2 and easily accessible from all terminals via the tram system. You simply can't beat it's convenience; within 10 minutes of checking out of the hotel, we were checked in for our flight. The hotel is a bit dated now, but many rooms have been renovated. The staff was very welcoming and friendly.”