User Reviews for Doubletree Chicago Oakbrook

Research User Reviews for Doubletree Chicago Oakbrook (21-40 of 176)

• Add Your Own Review »

Jul 31, 2008 by Deanna from Racine, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to the mall, friendly staff, nice comfy bed, warm cookie on arrival!
• There was some type of conference held at the hotel, large tour bus arrived when we arrived. Waited long time to check in, but we were upgraded!

“Very nice location, not too far from Downtown. We were accommodated/upgraded because we arrived when a large tour bus arrived. AND given 2 free vouchers for breakfast! This REALLY Pleased and impressed me. This is what I call Customer Service. Something that me as a consumer rarely get to experience. Hotel is Across the street from the nice mall. Overall we will stay here again! We had a very nice and stress free anniversary.”

Jul 30, 2008 by Janet from Wilmington, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very comfortable beds and new linens.
• Walls were thin, could hear the people in the next room.

“Very comfortable 3-star hotel in a good location across from Oak Brook mall. The room was nicely decorated and clean. The bed was very comfortable. The bathroom was clean and well appointed. Free parking was a bonus. The exercise room and pool area was great. I stayed in my room for a whole week and was not disappointed with anything.”

Jul 28, 2008 by Shelly from Ballwin, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the decor and the friendliness of the staff. The rooms were very spacious, comfortable and well appointed.
• They did not have a pool.

“This hotel absolutely met and exceeded every expectation I had.”

Jul 24, 2008 by Chilukuri from Whitewater, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comforts of the room, clean bed, beautiful carpets.
• I can't think of any.

“Very good hotel. After all, it is Hilton! Staff is courteous and helpful. Bed sheets are white and clean.”

Jul 24, 2008 by Kendra from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the parking garage and its convenience.
• I thought the air conditioning did not work very well.

“This hotel was great. We would definitely stay there again and hope our next trip to Chicago.”

Jul 23, 2008 by Elizabeth from Florissant, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable & a great place to stay.
• Rooms kind of small.

“It's 100% non-smoking, but I was allowed a balcony room so I could step outside to smoke. The room was a bit small, but the bed was very comfy & there was plenty of hot water & water pressure. The food was great, and the staff was very friendly. They had a few different restaurants to choose from, so there was something for everyone.”

Jul 23, 2008 by Jeff from Jensen Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cookies were amazing!
• There weren't any problems that I recall.

“Relaxing by the in door pool on the deck outside, getting a tan while enjoying fresh baked cookies. It doesn't get much better than this while on a business trip to the Windy City!”

Jul 8, 2008 by Kim from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great bedding.
• Swimming pool was nice and served it's purpose.

“Nice location, kind and helpful staff, enjoyed a wonderful night's sleep in their comfortable beds. Great sheets, feather pillows and comforter.”

Jun 16, 2008 by Bev from Peoria, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendliness of the staff.

“Excellent facility.”

Jun 5, 2008 by Dori, P. from Mckeesport, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There was a high-end mall right across the street - excellent location.
• Nothing. Everything was above my expectations.

“I highly - highly recommend this hotel for any traveler (business or leisure) that intends to visit the Chicago area. This hotel is about 20 minutes from downtown Chicago so it is not close to city traffic/noise. Another bonus. There are no hidden parking fees when you stay at this hotel, which totally rocks! The front desk was extremely helpful and kind, as well as their cleaning people. The food was 'the norm'. I plan on returning to Chicago and this hotel is the perfect location!”

May 22, 2008 by Andre from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[8]

• The appearance of the hotel was beautiful; however it's not ideal for a romantic getaway.
• The appearance of the room wasn't what I expected considering the overall appearance.

“My stay was not a bad one. I guess after seeing the public appearance of the hotel I was expecting the room to look just as good. It's a good business getaway spot. It would be a good idea to supply the guest with a small fridge and microwave oven for convenience since you do have a restaurant.”

May 21, 2008 by Julie from Leo, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• It was clean, attractive and the kids liked the indoor pool. It was close to the location we were visiting.
• They did not bring us extra blankets when asked.

“I thought the hotel was impressive. It was in a great location and was very clean and inviting. I like the special touch of warm cookies at check-in.”

Apr 2, 2008 by Rich from Mascoutah, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location of it to Downtown Chicago; close to food and shopping; comfortable and clean.
• Too many conferences and tour buses coming through-hallways were noisy.

“This hotel was very nice. The staff was extremely helpful with directions or anything we needed for our stay. We would stay here again any time.”

Mar 20, 2008 by Patty from Elpaso, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The free parking and ease to get to and from the parking lot to the hotel. This was a very good stay and I would recommend Price Line to my friends.
• No mini fridge.

“This hotel was very clean, free parking (garage parking as well as open parking), friendly staff and everything I wanted was there. The pool was lovely and I enjoyed the work out room.”

Mar 19, 2008 by Peter from Green Bay, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly people / comfortable.
• Too many school age kids this trip.

“Nice people, close to many local attractions, very secure location, enjoyed my stay.”

Mar 15, 2008 by Ann from Carmel, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Service at desk was excellent.
• Charging .75 for USA, maid missed coffee area.

“A lovely hotel, older but nicely updated. Very corporate. Great exercise area. Dated but clean hot tub. Charge for USA Today was rather hidden in room key envelope. You had to call to decline it. Very convenient to Oakbrook Mall (adjacent). Free attached parking, very close. Free internet. No complimentary breakfast or refrigerator. Room was clean, but maid didn't replace coffee/tea supplies, left a dirty cup, and didnt empty coffee pot. Would definitely return. Great warm cookies.”

Mar 12, 2008 by Adam from Saint Joseph, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was efficient and friendly. The room was well appointed.
• Wish the double rooms had queen beds instead of the full.

“An overall good experience. The room was nicely decorated and comfortable. The hotel entrance was expansive and inviting. We did not use the restaurant or banquet facilities so I cannot address them.”

Feb 27, 2008 by Dave from Ankeny, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean and very good location.
• No refrigerator in room and cost was $30 per night!

“I have stayed at this hotel many times in the past but it has been a couple of years. The hotel was formerly a Hyatt now a Double Tree. The hotel was always very nice with excellent staff both as Hyatt and Double Tree. Its had quite a bit of remodeling done in the past couple of years so its even nicer. I would recommend this hotel and area for both business and pleasure as I have done both trips to this property.”

Feb 26, 2008 by Terri from Downers Grove, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby, great staff.
• Hot tub was not very hot and pool happened to be closed the first time we wanted to use it.

“It was great.”

Feb 26, 2008 by Felicia from Lombard, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[9]

• The staff and hotel itself was great.
• This is the first hotel I have patronized without cable (at least CN or Disney). The only channels for kids were pay channels.

“As mentioned, if traveling with children, this may not be the place for you. There were no channels available other than pay channels. Who wants to spend $3 for a 22 minute kid-friendly show? Although the directory stated there was Disney, Cartoon Network, etc, the channels were unavailable. The staff was excellent. The hotel was cleaned well. I even checked under the beds (allergies to dust). Everything was clean and dust free. If it were just my husband and myself, I would not have a complaint.”

Feb 19, 2008 by Laurie from Burt, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free internet access, swimming pool, ambience and yummy cookies.
• Can't think of a thing!

“Absolutely loved this hotel. Staff friendly, beds were comfortable, parking convenient and free, great hours at the nice pool, 3 restaurants, free internet access and best of all the free yummy cookies on check in! Loved, loved this hotel.”

Feb 18, 2008 by Suhyeon from Urbana, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The staff was very kind and the room was clean and comfort.
• Equipments in the gym was a little old-fashioned.

“It's one of the best 3 star hotel I've ever stayed.”

Feb 11, 2008 by Cathleen from Glendale Hts, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[7]

• Cookies on arrival.
• Staff seemed to be "put out" when asked for a King room at check in.

“I was a bit dissatisfied with this hotel. The hotel was not full at all and they placed us in the poorest location ever with the worst view. I was going to ask to be moved but I knew they would not accommodate me due to their attitude upon checkin. The other hotels I have stayed in, in this same area, went out of their way to make sure we were happy. .”

Feb 6, 2008 by Jerry from Chesterfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, quality, price.
• I can't!

“Great location, great facility, great service, great price. Would stay here again in a heartbeat.”

Feb 5, 2008 by Phil from Northbrook, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, helpful staff; good deal; excellent room service food - exceeded expectations.
• Caulk in bathroom was separating.

“I really enjoyed my stay in February 2008. The room was nicely appointed, bed was comfortable, pillows excellent, room temp control easily set and quick to get to temp - and most importantly, the room was quiet, except for the occasional snow plow hitting a curb outside, which I could hear from the third-floor. The staff was friendly. Had room service one evening - food, while pricey, was exceptionally good. For a 3-star hotel, it met or exceeded my expectations across the board. The only comment I had for the hotel was that the bathroom caulking was separating at the back of the vanity in the bathroom - did not look unclean, just unattended. Otherwise, from a quick check-in, to their placing my receipt under the door on the day of my departure, it was a pleasure to stay there.”

Jan 24, 2008 by Rod from Tremont, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great value for the price.
• Our Saturday night: hotel had the parking lot quite always from the hotel.

“Friday - very convenient, lot of other stores in the area, very comfortable and staff was excellent. Saturday - kind of out of the way and hard to find, parking lot was quite always from the hotel; was construction going on while there, however our room was updated and very comfortable.”

Jan 15, 2008 by Christine from Wood Dale, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lobby was uplifting, staff was super hospitable and food was great.
• The shower drain was slow.

“Lobby was uplifting, staff was super-hospitable and food was great. I had a case of the holiday blues before arriving to the hotel, but when I walked in the lobby, everything changed. The lobby ceiling was illuminated in purple and pinks, which made me smile and cheery. Then when I checked in, the staff was extremely polished and referred to me politely. And the cookies were a perfect snack. The room was very nice, and bed comfortable. Pool was good. We also ate dinner at the hotel which was superb. The waiters and cooks were great. They welcomed us, served an excellent meal, which surprised me since we arrived just about 20 minutes before closing. This one night stay really helped me clear out my head before returning to work on Monday.”

Jan 8, 2008 by Barbara from Mora, MN
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[4]

• Price.
• Dirty room located at the farthest end of hotel.

“We left room early in AM, only to return to it having been 'cleaned'. Bed remade, towels replaced, etc. Only we were checking out, so did they change the sheets? or were they left dirty for the next customer?”

Jan 7, 2008 by Harriett from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient Location.

“The Hotel was staff was very friendly. The location is very convenient to shopping and easy access to the express ways.”

Jan 3, 2008 by April from Hartford, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was beautifully decorated for the holidays. It was very comfortable.
• The Illinois freeways were hard to Navigate. The walk from the parking lot to our room was long.

“Overall there is a fine atmosphere about the hotel. You feel great walking into such a beautiful lobby and adjoining rooms. The rooms are comfortable and clean. The accommodations help you just want to stay where you are and enjoy everything available.”

Dec 19, 2007 by Darrek from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed, the overall cleanliness.
• Scratched TV screen, possibly dirty glasses and mugs, no refrigerator, mediocre cable selection.

“Overall very pleasant. I wish they would wrap the glasses and mugs provided. I've seen the horror stories about maids spraying disinfectant or merely rinsing glasses and wiping with a dirty towel at even upscale hotels. I hate having to wash the glasses myself.”

Dec 18, 2007 by Joe from Osceola, IN
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Perfect location to access any area of Chicago.
• Nowhere to pop a bag of microwave popcorn!

“Nice hotel in a great location just a stone's throw away from highways 88, 294 or 290. Easy access to anywhere in Chicago, but why leave the area when you have Oakbrook mall right across the street from the hotel with shopping and dining options galore.”

Dec 11, 2007 by Abbey from Elgin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Warm chocolate chip cookies!
• Literally nothing.

“The doubletree has a sparkling reputation for a cozy and welcoming atmosphere, and for offering the very best amenities. This trip certainly met and exceeded our expectations. From warm chocolate chip cookies at check in to the staff making a room change for me at the last minute, this was certainly a trip we'd like to repeat. A+!”

Dec 10, 2007 by Jean from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upscale and friendly free covered parking free internet.
• We liked everything about it!

“The lobby and common areas were attractive and well maintained, and the staff was friendly. The location is across from an upscale mall and close to business locations and restaurants. In snowy weather, the free covered parking was great, as was the free internet service. We ate in the hotel bar, and the food was good, the service great and there was even free popcorn. The bed was comfy and the pool and exercise area were well appointed and clean with fitted towel covers for the lounge chairs around the pool. We highly recommend this hotel!”

Dec 10, 2007 by Patrick O. from Bloomington, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful check in staff!
• Parking garage elevator dirty/old.

“Great location, near the mall and office buildings. Very fast check in, took less than 2 minutes. Room clean and very modern, nicest alarm clock I have ever seen in my life. Lots of parking.”

Dec 5, 2007 by Dana from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable and clean, indoor parking is an option at no cost.
• There was a wedding in the ballroom and we could hear the thumping of the music in our room. We were on the top floor.

“The hotel is remodeled and very nice. The staff was very friendly and accommodating. The bed was comfortable. The hotel was close to shopping, dining etc.”

Dec 5, 2007 by Larry from Fenton, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to Oak Brook Center mall.
• Parking garage has limited space for large vehicle maneuvering.

“This was one of the best hotels I have stayed in.”

Dec 1, 2007 by Paul from Morton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable beds and nice bathroom and room.

“Very close to Oak Brook shopping. Safe and clean. Nice parking also”

Nov 14, 2007 by Karin from Bloomington, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was all good.
• Wedding party partying in the hallway. Smoking in the hallway.

“Everything was good from check in to check out. My only concern was the parking lot is very dark.”

Nov 8, 2007 by Gwen from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and room size.
• No plasma TV, microwave or refrigerator.

“The hotel was very nice but didn't have a lot of the amenities I have come to expect in hotels that I stay. Getting the cookies at check in was great but no microwave or fridge to keep water cold was a disappointment for me. Wasn't asking what type of bed needed and got a double when a single would have been much better.”

Nov 7, 2007 by Deb from Grandville, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Upscale.
• Front desk was hard to find.

“Except for having to hunt for the front desk even though I came in the front door, the rest of my stay was excellent. Good Location next to major mall.”

Nov 7, 2007 by Gregory from Naperville, IL
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[9]

• The rooms were spacious and beautifully decorated.
• Anthony's Chophouse served food that was reheated and poor quality.

“Overall, our stay at the DoubleTree Oak Brook was not great. The check-in staff was neither welcoming nor friendly. The room, though beautiful, was not too clean, in fact, there were crumbs on the nightstand from the previous guests. The high-end restaurant, Anthony's Chophouse had exceeding poor service and the food was terrible. Reheated meatballs, canned marinara, soggy Tapenade Encrusted Tilapia, and the hot goat cheese appetizer was a joke - globs of goat cheese sparsely decorated with unripe tomatoes, drenched in olive oil, with toast. The dining experience ruined this one for us!”

Oct 10, 2007 by Pam S. from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff that went beyond normal service standards. Gave us free shuttle service to close locations and warm cookies at check-in.
• No mini refrigerator or micro in room.

“Excellent location. close to great dining locations and a beautiful Mall right across the street. Staff friendly and courteous enjoyed the sports bar in the hotel even though the Cubs lost.”

Oct 4, 2007 by Nancy from Parma, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It smelled as clean as it looked-no typical hotel odor.
• Nothing.

“Our room was clean and fresh, the bed was super comfortable, the room temperature was perfect -- no need to blast the AC. Very quiet, pleasant environment. Flavored creamers for coffee and the warm cookie on check in were a nice touch.”

Sep 27, 2007 by Franklin S. from Ofallon, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Helpful staff.
• Nothing.

“Friendly staff. Nice property. Good restaurant.”

Sep 12, 2007 by Leslie from Hobart, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I felt safe, and I was made to feel very comfortable.
• Nothing was wrong as far as I could see.

“I was very pleased to see how clean and professional the staff was. They were a big help, and very prompt when they were called upon.”

Sep 12, 2007 by Mike from Maumee, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• The hotel was non-smoking,

“This had to be my best stay at any hotel, ever. The hotel was clean throughout; the staff was friendly and helpful. Parking was perfect. The food was just as I would have expected. I would recommend this hotel to any traveler to the area.”

Sep 11, 2007 by Easter from Davenport, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I would stay at this hotel again.
• Which the breakfast came free with the stay.

“Very good location of the hotel, shopping close by.”

Sep 2, 2007 by Linda from Mandeville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Well maintained & friendly staff.
• Mattresses could have beam more comfortable.

“Good location, but needs brighter lighting in the parking garage area.”

Sep 1, 2007 by Chris from Worth, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[7]

• The housekeeping staff was wonderful.
• The front desk staffs were rude, inconsiderate and challenged every action or question.

“I have already contacted Hilton directly - as a Hilton property the front desk staff was rude and felt the need to challenge every action. The toilet in the room needed to be fixed twice the same morning (because it was not fixed the first time). Overall, it was a decent stay - I was just disappointed with the overall situation.”