User Reviews for Embassy Suites Hotel Chicago-Lombard/Oak Brook

Research User Reviews for Embassy Suites Hotel Chicago-Lombard/Oak Brook (21-40 of 113)

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Oct 13, 2007 by Michel from New Haven, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• Magnificent view within the hotel. The breakfast buffet included in rate.
• The gal that checked us in was rude and matter-of-factly. Not helpful at all.

“I would recommend this hotel despite the one person who could have ruined my experience. The parking could have been better but overall a beautiful hotel in a beautiful setting. And shopping nearby could it get any better!”

Oct 10, 2007 by Scott from Mahomet, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous complementary breakfast, wonderful helpful, service.
• Lights in room too dim.

“Hotel was clean, had a beautiful atrium that all rooms faced and a friendly staff. Rooms were full, two room suites and were well equipped with frig, microwave and had a door between living room and bedroom. The complimentary snack at night and breakfast in the morning (chef cooked omelets and French toast on request) was a bonus. We thoroughly enjoyed our stay and look forward to returning someday.”

Oct 2, 2007 by Teri from Lombard, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Convenient suburban location.
• Living room of suite was dark and uninviting.

“The hotel was an active place. Lots of people getting together and having fun. It certainly is not a staid and somber hotel, a departure from the hotels at which I normally stay.”

Sep 13, 2007 by Chuck from Springfield, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and comfortable.
• Nothing.

“Great accommodations - friendly staff.”

Sep 4, 2007 by Vivek from Burr Ridge, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Large, spacious suite, premium amenities and great breakfast.
• Location of elevators and entrance doors, no water available in vending.

“Nice hotel, nicer than most other embassy suites I have stayed at. Location of elevators impractical for rooms at other end of hotel, especially since it's on the opposite end of the breakfast area. Water unavailable in vending machines so we were forced to drink the bottle in room. Small store near front desk, but not open 24 hours. Great location near Yorktown mall; surrounding area has everything you could want for food and entertainment and shopping.”

Jul 25, 2007 by Nicholas from Bloomington, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The large suits are a terrific break from most hotels. The made-to-order breakfast was fantastic.
• I always find it a bit annoying when hotels of this caliber charge for internet access.

“Embassy Suites has a fantastic floor plan both inside and outside the guest rooms. All rooms face inward on an enclosed park-like atrium which even includes a small stream complete with several Koi fish. The complimentary made-to-order breakfast is served in this wonderfully relaxing location. The guest suites are generous in both size and appointments. These suites are particularly convenient to those traveling on business with companions who wish to work while others of their party sleep or watch TV in another room. The sitting room also provides a terrific location to entertain others in private without inviting company into your bedroom. My single complaint is the modest charge for internet access. It's one of the few nickel-and-dime inconveniences in an otherwise excellent hotel.”

Jul 19, 2007 by Teri from Aurora, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free breakfast.
• Not a thing I didn't like.

“Excellent location, friendly staff and the room was above expectation.”

Jul 13, 2007 by Torrence from Summit, IL
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[10]

• Food.
• Cleanliness.

“The bathroom tub was clogged and running water out very slowly. I did complain to management and they said someone was going to come and look into the problem. A big wad of hair was on the bathroom bowl which was quite disgusting. I've had pleasant stays at Embassy Suites but this was not one!”

Jul 11, 2007 by Farzana from Ballwin, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• We like the location Breakfast service is excellent.

“We like the hotel very much rooms are good size nice and clean location was also very good. If I go I will stay there again.”

Jul 11, 2007 by Annie from Braintree, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous lobby and rooms, fantastic free breakfast, pool/spa, convenient internet access, friendly helpful staff.
• It exceeded our expectations. Nothing wrong.

“This hotel exceeded our expectations. The suite was spacious and well appointed. Beds were comfortable. All was clean and in good working order. The hotel itself is gorgeous, with lush plants everywhere, water features and a little "river" with real fish in it (fun for kids to see). Gorgeous. Most free breakfasts are lousy. This was superb cooked to order by a friendly staff. The front desk people and concierge were friendly and helpful. The pool was gorgeous; hot tub, sauna, etc. The lobby was the best. The atrium let in natural light. It was a real joy to stay there. What a blessing!”

1 of 1 people found this review helpful.

Jul 10, 2007 by Bill from Normal, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenience and friendliness. Accommodations were great.

“Excellent choice and superb. Free breakfast buffet was terrific, especially for two grandsons that joined us for an overnight, unexpectedly.”

Jul 9, 2007 by Marilyn from Smithton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms, breakfast, and happy hour is like heaven.
• I liked it all.

“I wish I could get a Embassy Suite every time I travel. There is nothing like it.”

Jul 6, 2007 by Robert from Edgerton, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Complimentary breakfast and top notch services.
• Nothing to not like.

“This hotel is a very good.”

Jul 6, 2007 by Nancy from Upland, IN
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[4]

• I liked having a "living room" separate from the bedroom.
• There was a huge sopping wet spot on the carpet in the bedroom in front of the sink.

“Not as friendly as other 3-star hotels where my husband and I have stayed. There was no one at the door to help with bags. The hotel was a bit difficult to get to from the highway. We had to make an immediate left turn across 3 lanes of traffic to get to the street for the hotel.”

1 of 1 people found this review helpful.

Jul 5, 2007 by Wayne from Bolingbrook, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One of the most pleasant experiences I ever had.
• Can't think of anything.

“Has everything you would need or expect in a hotel.”

Jul 4, 2007 by Anne from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The double room suite was well furnished, the 3 sinks most convenient, carpets and bedding immaculate.
• Entry lobby and seating areas were small and few.

“This was a wonderful place to stay. The rooms were spacious, clean and well appointed. Location was not near public transportation but close to toll way. Staff was friendly and efficient. Price was great!”

1 of 1 people found this review helpful.

Jun 28, 2007 by Crystal from Paris, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Modern, clean, friendly, spacious, inviting and relaxing.
• The only thing I saw was sly some peeling paint in the pool area.

“This far exceeded my expectations! This suite was sweet in every way! Beautiful accommodations, friendly staff and lots of extras like complimentary drinks and full breakfast! It was great and I have nothing bad to say!”

Jun 6, 2007 by Derik from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was spacious and clean.
• Shower was a little difficult to maneuver being in the whirlpool tub. Hard to step up into and the shower head didn't extend over the tub enough.

“Convenient location. Near a lot of eateries, movie theater, and the Oak Brook Mall is not far away. The room was spotlessly clean and organized. Lobby and reception area for Manager's reception and breakfast were nice. Breakfast was very much appreciated and drinks in the evening were nice. The only negative was that the snack mix was a little stale, not a biggie considering the overall stay. Would definitely stay again and would look forward to it.”

1 of 1 people found this review helpful.

Apr 26, 2007 by Lyne from Champaign, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[3] • Location:[10]

• Great lobby, perfect room set-up for traveling with small kids.
• The check-in clerk made us feel like second-class citizen because we got the room half-price.

“I would definitely recommend this hotel or return to it myself. The rooms are perfectly set up for traveling with young kids and it is easy access from the highway, with a very good brewery next door. We did not check-in until 5pm. The clerk told us that we got a smoking room. When I asked if it would be possible to get a non-smoking one, he told us that since we were only paying half price for the room, we could not be choosy. He really made us feel like we were second-class citizens.”

Apr 25, 2007 by Jim from Crown Point, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Newly renovated room was perfect, new carpet, paint, appliances. Atrium was wonderful!
• Certain floors, areas under renovation. Obviously making significant improvements, but was not hardly noticed.

“Great location for easy access to many Chicago West suburban attractions, Oak Brook, many restaurants & mall across the street. Tailors Pub steps away served a fine pint. Atrium, which all rooms overlook, was an indoor botanical garden, well kept. Free breakfast was great, Omelets bar, fresh fruit, staff helpful, but crowded. Girl serving bacon was an adorable delight. Hotel making improvements, but not distracting and for the better. Pool was filled with kids mid morn, but adult swim at night. Outdoor pool patio was small, and squeezed in below a parking lot; a well intentioned afterthought using the last available few feet of property. Room was all new, roomy & comfortable. Pillows too squishy, but otherwise a great stay. Recommend nearby Papadeuxs for a great seafood dinner and fun entertainers.”

Mar 30, 2007 by Leonard from Memphis, TN
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Convenient.
• Limited parking, complimentary cocktails not available on the sat & sun.

“This was a convenient, appropriate, good-value lodging choice.”

Jan 16, 2007 by Gary from Wind Lake, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice suite with lots of room.
• No microwave.

“Overall, a very pleasant stay. Would return again.”

1 of 1 people found this review helpful.

Jan 11, 2007 by Marlene from Merrimac, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The fact that it was a suite.
• Nothing.

“The hotel was excellent - it exceeded our expectations!”

Jan 11, 2007 by John from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality of chain.
• Nothing.

“Good experience.”

Jan 9, 2007 by Kristi from Grand Rapids, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free breakfast.
• Maid left a dirty towel in bar sink.

“Comfortable clean rooms. Very comfortable beds. nice complimentary breakfast.”

Jan 8, 2007 by Kathy from Peoria, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Breakfast and cocktails included nice public areas.
• No wireless internet and outdated rooms, furnishings.

“This was a nice hotel that the kids enjoyed. The atrium was very nice and we all enjoyed something to drink and a snack in the evening and a very nice selection at breakfast, worth getting up for. The pool was also very attractive, clean, but not quite as warm as other pools in spite of the warmer outside weather. The location was good for shopping, had to drive to get mass transit into the city. We¿d repeat this hotel trip.”

Jan 8, 2007 by Javier from Tepatitlan, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Update rooms, nice settings, good complimentary.
• Not family friendly no kids channels on TV.

“Overall it was great, good service, great location, staff very professional.”

Jan 7, 2007 by Mark from Oak Park, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[9]

• Excellent pool.
• Dingy room; staff tried to assess additional charge at checking.

“Room seemed exceptionally dingy. Staff tried to charge an additional $40 at checkin. ”

Jan 3, 2007 by Laurel from Phoenix, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Incredible price - we'd stay here at twice the price!
• Several families had a herd of unruly children - parents' fault - not the hotels.

“This was our first stay at an embassy suites hotel. I'm telling all of our friends about it. We'd definitely stay at an embassy suite again. The cooked-to-order breakfast was one of the best ever. Sure beats the other hotels at the same price!”

Jan 2, 2007 by Bruce from Fishers, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Excellent space, very roomy, nicely furnished.
• Can't think of anything.

“Excellent value We stayed in 3 *** hotels in Oakbrook in the same week and this was far and away the superior experience.”

Dec 29, 2006 by Thomas from Eureka, MO
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The spaciousness of the suite was great.
• Many squealing children running around the floors in the evening.

“I think it is a very fine hotel.”

Dec 26, 2006 by Linda from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort and convenience.
• The room temperature was warm and stuffy.

“Excellent value. I would definitely recommend this hotel to anyone. I would definitely return to visit this hotel.”

Dec 23, 2006 by Keith from Irving, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent quality rooms.
• Cannot think of anything I disliked about this hotel.

“This is a superb 3-star property located in nearby lots of restaurants and shopping. The rooms are spacious and all-suite. ”

Oct 31, 2006 by Barbara from South Bend, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Its location was perfect.
• The beds were not so comfortable. We looked forward to coming home.

“If you're staying at the Embassy Suites, be prepared to be surrounded by many children. Running, swimming, yelling over the balconies.”

Oct 25, 2006 by Anita from Park Forest, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Beautiful Main level, great comp evening snack and wonderful comp breakfast.
• They wouldn't find a do not disturb sign for my door, and the amenities in the room could be updated.

“Overall wonderful experience, very nice clean friendly environment. Was a pleasant place to rest and get away?”

Sep 26, 2006 by Ralonda from Aurora, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• complimentary breakfast
• There was no elevator for the side doors.

“N/a”

Sep 16, 2006 by Ruth A. from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spaciousness of the rooms.
• Nothing

“We were extremely pleased with the spaciousness of the rooms and the excellent breakfast. The value for the price was extraordinary.”

Sep 11, 2006 by Cleve from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The space in the suite was very nice. The complimentary breakfast was great. Complete with hot food and made-to-order omelets.
• Nothing!

“We would highly recommend this hotel for its ambiance and location. ”

Sep 7, 2006 by John from Addison, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location was great.
• Did not think it was up to quality level selected.

“Overall good.”

Aug 23, 2006 by Jeffrey from Clifton, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Free drinks & excellent breakfast.
• The feeling the free drinks gave me in the morning.

“Most excellent.”

Aug 7, 2006 by Jean from Normal, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was wonderful and the breakfast was great!
• There wasn't one thing wrong with this hotel.

“Wonderful value! Easy to find and centrally located for shopping and other entertainment activities.”

Aug 2, 2006 by Miles from Wheaton, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff in the bar area and restaurant.
• The front desk refused to move me to a non smoking room.

“Nice hotel near shopping.”

Jul 31, 2006 by Sacha from Hunt Bch, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice lobby.
• Small rooms.

“Good front desk service. Hotel was nice but we had a terrible view.”

Jul 12, 2006 by Jennifer W. from Mapleton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great breakfast every morning eggs, bacon, sausage, pancakes, fresh fruit etc..
• Rooms slightly dated.

“Overall it was a pleasant experience.”

Jul 11, 2006 by Tom from St. Louis, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Room was nice size and met my needs.
• Not a thing.

“Room was very nice and the breakfast was great.”

Jul 10, 2006 by John from Lake Charles, LA
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[9]

• Incredibly friendly staff.
• Could have been a little cleaner ie: bathroom.

“Great location. Easy access via shuttle to commuter train. Close to shopping and eateries. Very nice atrium for winter time visits!”

Jul 6, 2006 by Myra from Bwllwood, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Breakfast, Scenery, late night adult only swim, full size rooms
• Limited Elevators, only 3

“Excellent Location for shopping, eating out. The scenery within the hotel was great for pictures, nice water falls and exotic plants, varies fountains.”

Jul 4, 2006 by Jeffrey from Clifton, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Breakfast.
• Happy hour, free booze but no food, I would rather have food than booze.

“Nice place, easy to get to. Awesome breakfast.”

Jun 18, 2006 by Marsha from Lewisville, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• 2 room suite, free cook to order breakfast, free PM drinks.
• Starting to look worn out at the edges.

“Shopping, movie theaters, loads of restaurants across street. Easy to get to downtown Chicago in about 25 minutes by car. Very accommodating staff even though somewhat inexperienced.”

Jun 8, 2006 by Brian from Naperville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beverage service and the breakfast were great.
• Another guest there stole my girlfriends cell phone.

“This place is very nice. Good amenities.”