User Reviews for Wyndham Northwest Chicago Itasca

Research User Reviews for Wyndham Northwest Chicago Itasca (1-20 of 66)

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Jul 31, 2009 by Carl from Frontenac,KS
Overall Rating: 10

• very quiet

“Beautiful hotel. Very comfortable beds with flat screen tv. Wonderful double shower head in bath.”

May 8, 2009 by Kelvin from Charlotte,MI
Overall Rating: 10

• I was hoping for a Holiday Inn and got this Westin. It was outstanding.

“A very nice hotel.”

May 2, 2009 by Mark from Cincinnati,OH
Overall Rating: 8

• Flat screen TV.
• No local map.

“A great hotel for business travelers. Clean and comfortable.”

Aug 13, 2008 by Lucille from Newtown, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best hotel we have stayed in.
• I have nothing but good things to say of the Westin!

“We were fortunate to be offered a suite due to several events occurring at the Westin. The front desk was generous in providing an upgrade so that we would not be in an area of the hotel that might be filled with large guest parties.”

Aug 7, 2008 by Mike from Woodbury, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[8]

• The rooms were very clean and comfortable. The pool and hot tub were very nice.
• I brought three small children and this hotel is geared towards business travelers (fancy and expensive restaurant, no horse play role in pool).

“The hotel was very clean and the rooms were comfortable. It's excellent for business travelers but wasn't ideal for small children. There isn't a casual restaurant with a family feel. The pool area wasn't very busy which was nice, but a few times business people came in and took up swimming lanes, and the rules didn't allow horse play, but we ignored that :).”

Aug 5, 2008 by Mindy from Bloomington, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff went above and beyond to fulfill our requests and make for a pleasant stay.
• The location was a bit off of the beaten path, but in a great area.

“Very clean and up to date. Hotel staff was very friendly and helpful. They supplied any requests that we had almost immediately. Starbucks coffee in room and TAZO tea. Comfy robes and a clean environment in the room. Conveniently located to Chicago suburb attractions. A wonderful jogging trail around lakes with fountains behind building.”

Jul 9, 2008 by Marcia from Davenport, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Two headed shower.
• Junior suite had lots of wasted space.

“Upgraded us to a junior suite which only offered an extra window from a regular room. Hotel met all expectations of a 4 star hotel. Clean, quiet, comfortable, good linens.”

Jun 2, 2008 by Paul from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I travel to Chicago every week, the second best hotel I have ever stayed at.

“The staff was friendly and the room was clean and comfortable.”

Apr 13, 2008 by Steve from Wesley Chapel, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location really friendly staff.
• Room service was not good.

“Nice rooms and good location.”

Apr 11, 2008 by Jim from West Babylon, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent work out and dining facilities.
• They charged for WIFI.

“Very spacious inside and out, a fully equipped facility in an excellent location on pond laden grounds.”

Mar 14, 2008 by Cathy from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Vanity space outside the bathroom.
• Noise from open-to-all-floors lobby.

“The rooms were extremely spacious. All the accommodations were there, and the decor was current and attractive.”

Feb 26, 2008 by Nils from Tolland, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Business atmosphere.

“Excellent location. Business environment.”

Feb 18, 2008 by Nils from Tolland, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location, atmosphere, price.

“Highly recommended.”

Oct 19, 2007 by Denise from Denver, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the double shower heads & hotel robe room service was excellent.
• I did not like them putting a $50.00 hold on my credit card without telling me.

“This hotel is beautiful, comfortable & the staff was always helpful. I would definitely stay in a Westin hotel anywhere in the world because of my visit here in Chicago.”

Dec 6, 2006 by Rayna from Frankfort, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful rooms, very nice and helpful staff.
• Nothing.

“The room was very clean and gorgeous. I had a nice view. The beds were very comfortable. The front desk staff was very polite, professional, and helpful. I will definitely stay here again.”

Apr 26, 2006 by Roberta from Douglasville, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful lobby nice location.
• Would like airport pick up.

“Nice hotel good food.”

Mar 4, 2006 by Sara from Mccordsville, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The body lotion in the bathroom.
• The bed wasn't as plush as I'd hoped.

“It was nice, the lobby was exquisite, but the rooms lacked luster compared to the lobby. Would have liked it to be a bit more romantic.”

Feb 21, 2006 by Barb from Jenison, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The room was wonderful. Bed was comfortable and bedding extra nice.
• Coffee and breakfast food lukewarm.

“Overall my stay at the hotel was pleasant. Room surpassed expectations. While breakfast quantity was there the temperature of the food was lukewarm.”

Jan 15, 2006 by Howard from Fort Wayne, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice pool and running area outside.
• Lobby music can be heard in rooms.

“Room was nice. Liked the pool & Hot Tub (former Hamilton Health Club). Great running trails for entire corporate complex. Easy on and off highway. Didn't try the brunch, but it used to be good under prior management.”

Oct 14, 2005 by Tom from Downers Grove, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very nice.
• Not as clean as expected but good enough.

“Very nice but could have been a little cleaner, but it was still very satisfactory.”

Oct 14, 2005 by Sara from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Absolutely beautiful and very lovely.
• No concierge, no real customer service as in most hotels of this quality

“This is definitely a first class looking hotel. Has Shula's restaurant as its formal dining was excellent. The rooms are gorgeous and very well equipped. However, when we called down to make a dinner reservation at a restaurant in downtown Chicago we were given the wrong phone number and told there was not a concierge, very odd for a hotel of this quality.”

Oct 13, 2005 by Lori from Arenzville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great. Beautiful rooms and adjoining.
• Not any restaurants right in the vicinity.

“Beautiful and spacious with very helpful staff. A very nice bar where we enjoyed late night cocktails.”

Oct 6, 2005 by Randall from Rockford, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Free shuttle service to the nearby attraction, Wood field Mall!
• Open atrium design with music makes it a little noisy in the evening.

“This hotel has a great location and is beautiful, with glass elevators and plant filled large center court. Many amenities such as health club, very nice restaurant (Shula's), valet parking (plenty of free parking), etc. Rooms are a nice size (double bed room has 2 double beds, a desk, and a small sofa-sleeper), well supplied, very clean, and decorated quite nice. Only disappointments were no refrigerator in room and no free high speed internet connection.”

Sep 21, 2005 by Michelle from St. Louis, MO
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[7]

• Easy to locate from the highway.
• Noisy, thin walls, pool and exercise facility not in hotel.

“This hotel is easy to get to and has good parking. The facilities that make it a 3-star hotel are all in the adjacent health club, and guests must pay to use them. The hotel is built atrium-style and the front desk makes no attempts to quiet conventioneers at 3 am, so the noise comes right into the rooms. The walls are paper-thin, and the rooms and public areas none too clean. We had mildew in our showerhead!”

Aug 24, 2005 by Cathy from Evergreen Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very classy.
• It only had a mens steam room not a womens

“I really enjoyed my stay and the hotel and room amenities. I would definitely come back.”

Aug 24, 2005 by Michiel from Fairfield, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful design, very comfortable
• N/A

“Very nice facilities, nice window view from hotel room, beautiful decoration, friendly people. In short, we enjoyed staying there.”

Aug 21, 2005 by Ke from Toledo, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• grate hotel, up scale
• charge for internet services, and it did not work at all.

“Great hotel for the price I paid. Dislike the hidden charges for the internet service.”

Aug 18, 2005 by Steve M. from St Louis, MO
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very classy
• n/a

“Very nice hotel! Classy and top-notch service. Sunday brunch was memorable with live entertainment and quality food. It's not cheap, however, but the ambiance and atrium-like setting was enjoyable.”

Aug 18, 2005 by Charles from Flushing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• guest services...front desk help was very nice and courteous

“wonderful place with great view and helpful staff”

Aug 15, 2005 by Karen from Collinsville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very elegant.
• Prices at their restaurant were very high.

“Everything was fabulous. Free Internet access is the only thing about the hotel that would have made it even better. But even with paying for Internet access it was still a great deal.”

Aug 8, 2005 by Juan from Northlake, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very spacious and elegant lobby
• Closed the pool at 9pm

“The overal quality of this hotel was excelent”

Jul 28, 2005 by Jerry from Menlo Park, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• front desk staff was busy doing paperwork, I was only one in line, and had to wait quite a while, actually went to sit down to be called when ready

“does not appear to be a well managed property.”

Jul 25, 2005 by Mark from Lake Arrowhead, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful Atrium and surroundings
• Pool is more fitness than family

“Very nice hotel. Great facility - beautiful hotel and made all friends and family jealous when they came and visited.”

Jul 20, 2005 by Marianne from Mt. Zion, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Elegant setting.
• Refrigerators were not a standard item in the rooms - they were extra.

“Nice hotel with beautiful surroundings. Staff was very courteous and I couldn't have been happier with the price I paid!”

Jul 20, 2005 by Robert from Cincinnati, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[5]

• Nice rooms and spacious feel because of the atrium
• Fitness center and pool are not family oriented,

“The hotel was great for the price we paid and since we spent all of our time in downtown Chicago all we needed were clean, comfortable beds. ”

Jul 20, 2005 by John from Schaumburg, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like it because i felt like a king
• didn't have an outdoor pool

“I loved this hotel, i would recommend it to anyone. I cannot wait to stay there again on my next vacation.”

Jul 6, 2005 by William from Haslett, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms were large, (king bed)
• No place to sit after purchasing a coffee and bagel. We were told to leave for the buffet people.

“We will stay there again the next time we are in Itasca.”

Jun 21, 2005 by Randy from Washington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Large room.
• Smoking allowed in lobby and near elevators.

“We've stayed at this hotel in the past and had a bad experience but this time we had a good stay. The hotel has an atrium design when they have events on the first floor the sound carries.”

Jun 15, 2005 by John from Bloomington, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was very clean and well maintained. The staff were friendly and very efficient.
• The pool closes at 9:00 PM

“Excellent hotel. I would recommend it to anyone.”

Jun 15, 2005 by George from Arlington, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice and clean. Good location.
• Had 2 full size instead of two queen size beds

“We enjoyed our visit. They were very accommodating and allowed us a 1 hour later checkout. Very friendly.”

Jun 8, 2005 by Bill from Huron, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[6]

• Bed was very comfortable
• Service level not what I expected for 3 star hotel.

“The hotel and rooms are very nice, but service level was poor and hotel was noisy. Very disappointing overall.”

Jun 6, 2005 by David from New Palestine, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• exellent, top of line, a great place to stay
• n/a

“Great staff, excellent rooms, stayed there several weeks, the staff remembered who I was and used my name. Nice touch.”

Jun 2, 2005 by Terry from Pleasant Plains, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• exceeded all my expections.

“I needed to stay for four days for business to take some test. The room was large with a nice desk and a sofa. This made my stay very pleasant.”

Jun 1, 2005 by Brandt from Algonquin, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[8]

• Nice ambiance of the atrium, great sense of arrival, courteous staff
• Got the room and it was like sleeping in a ashtray, unable to get better room.

“Nice location, great atruim, expensive food, soso pool, smoking rooms are like ash trays, heavy usage. Elevator issues, up to 4 diffence when leveling to a floor, there are cheaper and better facilities in the area."”

May 31, 2005 by Leland C. from St. Charles, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, clean, friendly, easy to get to.

“This is a great hotel, with a great staff and professionalism.”

May 25, 2005 by Wu-Ying from Urbana, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• good location, comfortable
• there was a party going on till midnight. I couldn't sleep b/c of the noise.

“Overall, this hotel met my expectation. However, a party was held there till midnight and it's so noisy that I couldn't sleep. Otherwise, I would say the price I got was a very good deal.”

Apr 19, 2005 by Kevin from Lockport, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• location of hotel and staff friendliness
• noise level from rooms next door

“This is a very good hotel. The only issue I had was alot of noise from connecting rooms. It seemed to be a bit noisier than most other hotels I have stayed in. Overall a very good quality hotel that I would recommend.”

Apr 18, 2005 by Karen from Norton Shores, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was lovely with very good customer service
• NA

“Really happy with this hotel and especially the price I got for it.”

Apr 7, 2005 by Ann-Marie from Wheaton, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[4]

• The atrium is nice
• There is only one, over priced restaurant

“Business Class... very noisy when an event is held in the atrium. Nice rooms... clean, good sized, with new appointments.”

Mar 24, 2005 by Rick from Mattoon, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and general accomodations are excellent! Comfortable beds too!
• Prices of services are extremely expensive; gift shop closed inconveniently when supposed to be open

“The Wyndam Itasca is one of my favorite hotels in Chicagoland. From the moment you walk in, you can see that this hotel is attractive and focuses on quality. Front desk staff is generally very helpful and the rooms are spacious with extremely comfortable beds. The hotel is excellent for conferences as well. My one critique is the prices for hotel services. Chicago is an expensive city, but everything from the hotel restaurant to the gift shop to renting a movie is outrageously expensive. Still, I love this hotel and will go back.”