User Reviews for Extended Stay America Chicago/Schaumburg

Research User Reviews for Extended Stay America Chicago/Schaumburg (21-40 of 58)

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Oct 3, 2007 by Jen from St. Charles, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• Location.
• It was disgusting.

“The smell of the hotel was horrible from the moment we walked in the front door. The staff seemed unhappy to be there. We had to hold our breath in the hallway to our room because the smell was so awful. Our room was the worst Ive ever stayed in, there were clumps of hair all over the floor, the bed spread was also full of hair. We thought the pillow cases were dingy, but when we took them off we saw it was the pillows themselves, they were so yellow w/ stains that it showed through the pillowcases. When we asked for new pillows they were so lumpy you could barely sleep on them. In the cabinets were tons of food crumbs. Inside the dresser drawers were leftover items from the previous people including hair items full of more hair. The bathroom door and inside wall were filled with bugs and the floor was so dirty it was almost black. When we went downstairs for service we waited about 5-8 minutes and nobody ever came to the front desk, and that was after we opened the front door for the bell to go off alerting people we were there. We ended up cleaning up the hair off floor as well as the bathroom door and walls because it was literally making us ill. The condition of that room was unacceptable for even a motel or economy room. We stayed the next night in a hotel across the street owned by the same company and it was perfect.”

Oct 1, 2007 by Shane from Davenport, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• One of the better kept ESA'S!
• Staff's use of computer system a little cumbersome.

“Overall very happy with this hotel. I would definitely recommend or stay with again in the future!”

Oct 1, 2007 by Wade from Chagrin Falls, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• Nothing.
• Plenty.

“No towels, no washcloths, no remote, no coffeemaker. Was told the hotel was full.”

Sep 30, 2007 by Suzanne from Muncie, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The kitchenette was nice, though we didnt need It for this trip.
• There were no washcloths.

“This Is a basic hotel - clean and simply decorated. It has a small kitchenette with stove, sink, microwave, and fridge, and Iris, coffeemaker. It would be a nice hotel for a longer trip for those who do not want to spend an outrageous amount. We did not experience any problems while we were there and would stay again.”

Sep 11, 2007 by Marcie from Northbrook, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[7]

• Convenient location.
• It took 50 minutes for a desk clerk to show up to check me in.

“I walked up to the front and there was a group of men standing outside the front door smoking and drinking beer. I walked in, a woman alone and had to wait 50 minutes for the desk clerk. I tried to ring the lobby phone to alert someone, but no one came. One of the men who were standing outside informed me that the desk clerk "was not really into his job and should be back soon". .”

Aug 23, 2007 by Angela from Crystal Lake, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[5]

• Location.
• Like a hospital room.

“The rooms were like a hospital room. Very sterile and uncomfortable. The air-conditioner was extremely loud. The water smelled like dirt. I would not stay here again.”

Aug 22, 2007 by Chenita from Bellwood, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• How close it was to the attraction we went to.
• They did not have a lot of help.

“The stay was o.k. I was not expecting one staff member to do so many tasks. We had to get our own towels. We had to clean our own rooms. It just seemed they were short staffed to me.”

Jul 24, 2007 by Ashok from Schaumburg, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location and cleanliness.
• Small TV in room.

“Great location. Right off I-90 in Schaumburg and just 2.5 miles from Woodsfield mall. Room was very clean and nicely furnished for a 2-star hotel.”

Jul 24, 2007 by Chris from Round Lake Beach, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Economical and affordable.
• None.

“I find the accommodation perfect, suit my need as a traveler.”

Jul 19, 2007 by Tabitha from Pinckney, MI
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[8]

• The location was convenient.
• The sheets and towels were visibly dirty.

“You get what you pay for! It was supposed to be 2star. I was very disappointed. The room was actually pretty clean; however, there were stains on the sheets and towels. We got in at 2 in the morning and there was no one there to check us in. Fortunately, we were able to find someone to ask for new sheets and towels, which we changed ourselves. It is nice to have the kitchenette, but there are no hotel amenities. Not even a hair dryer at the front desk like all other hotels. I will definitely stick to 2.5 stars next time so I don't get stuck in another one.”

Jul 11, 2007 by Larry from Muncie, IN
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[8]

• Located in nice area of Chicago.
• Room did not provide adequate essentials.

“Summary: Small 19" TV. No input jacks. No coffee mugs no face towels, Terrible pillows (flat as a pancake) and no extras at the desk.”

Jun 12, 2007 by Ramanathan from Forsyth, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good hotel for the price.
• Bed wasn't done when I entered the room.

“Nice hotel. Good for business travelers.”

Jun 4, 2007 by Mary B. from Munhall, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• There was a kitchen & they allow pets.
• The hotel staff isn't very welcoming or informed.

“It was just like any other extended stay property I've stayed at. The hotel staff left a lot to be desired, though. The kitchen was nice, though actually cooking something proved difficult, as our room was only provided with half the cookware/cutlery/dishes it was supposed to (I'm guessing that previous guests stole some of them and the hotel never replenished the supply). All-in-all, it was an okay stay. It definitely should be a 1 star, though, not a 2 star, imp.”

May 30, 2007 by Chandil from Rochester Hills, MI
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[3]

• Phone calls to reception go to voice mail saying it is past business hours.

“We lost our way while driving to this hotel and called to get the directions and I was shocked to see that my call was directed to the voice mail saying the normal business hours are between 6 am and 11pm - I was calling few minutes past mid night. I have never heard a hotel having limited number of business hours. Then I had to talk to the national support and they took my number saying someone will call me with in five minutes and that did not happen. I was at a total loss with my family in the car not knowing how to handle the situation. Finally I managed to find this place myself and all we wanted was a few hours of rest in that place to continue with our onward journey to Wisconsin.”

Mar 29, 2007 by Mehdi from Hoffman Estates, IL
Overall Rating: 7
Cleanliness:[1] • Staff:[7] • Location:[7]

• Location of the hotel, big space in each room and their good free offer to use bally fitness and they help friendly if need copier or fax machine.
• Dishes had stain on when checked in, carpet in the room is too old and not clean, no greetings from staff, house keeping hasn't attended after 8 days.

“I think this hotel has a great location, good building just need to be more disciplined (cleaning the room timely every week, greeting the guests), I believe the thermosphere is more like a place to stay for a while as a temporary residence not like a formal hotel which you expect a timely by default good quality service.”

Mar 15, 2007 by Tim from Fort Wayne, IN
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[4]

• Leaving there.
• Disorganized staff.

“The hotel offered to upgrade, at a price which later changed to a higher rate, had missing amenities, and a wireless service that charged for access, had the wrong information on printed sheets in the room, and even when contacting their customer support for 2 hours (off the number scratched on a note at the front desk) was still only able to stay connected for 5 minutes max. The evening staff could not speak English in but very limited ways (Where is the ice machine? no clue, found out later they did not have one). The last person we talked to there finally took the issues seriously - and to their credit for this one good employee - refunded the entire stay.”

Feb 28, 2007 by Matthew from Appleton, WI
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[8]

• The price.
• No breakfast provided.

“This is a basic hotel. Nothing fancy, but certainly not a dump. Just a basic, clean, regular hotel. The kitchen facilities in the rooms were very handy, but for shorter term stays, a continental breakfast option would have been nice. The staff seems hit or miss. Of the three people I spoke to, one was nice, one didn't seem to care, and one was difficult to communicate with. Overall, it was a decent stay and I¿d be more than willing to go again given the price.”

Feb 20, 2007 by Thomas from Calumet City, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed all of the conveniences of a home away from home.
• They need a wake up service.

“Great place for the price. I'd stay repeatedly for the rate I paid.”

Jan 17, 2007 by Hyung from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• This hotel is convenient place for family or long trip.
• I wanted to use two bed rooms, but they didn't have.

“And, I used two rooms, and wanted extend only one room. But I didn't know how I can.”

Jan 2, 2007 by Richard from Franklin, TN
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Price and location.
• Only one bed; had to pay additional for another bed.

“We want the standard to be two beds per room!”

Nov 18, 2006 by Jeannie from Ashland, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient and inexpensive.
• No clean towels without paying extra.

“It was comfortable and the staff was friendly. Not beautiful but a good for the money.”

Nov 13, 2006 by Heather from Antigo, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, nice staff, kitchenette and refrigerator.
• Bed a little hard.

“Had great service at the hotel, loved the fact that it had a kitchen sink and dishes and a refrigerator, so I did not have to eat out if I did not want to. Room was clean and had everything I needed.”

Oct 30, 2006 by Jeff from Omaha, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Cheap price, excellent value.
• None.

“Recommended, excellent value.”

Oct 18, 2006 by Sheveta from Schaumburg, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great Location.
• The first room they gave me was messy, therefore I had to go back to the front desk and ask them for another room.

“Nice Hotel would recommend to others. Nice and clean environment. Included a full kitchen, dishes and microwave.”

Sep 13, 2006 by Georgia from Prairie Du Chien, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Has kitchen.
• Could not get two beds/non sign for hotel on the south side.

“We have stayed at this hotel before and enjoyed our stays. The beds were too hard, but they told us they were in the process of changing the mattresses.”

Sep 7, 2006 by Ron from Fort Atkinson, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was nice and very clean.
• There really wasn't anything that I did not like.

“This hotel was great was there on business and enjoyed the stay.”

Sep 6, 2006 by Dave from Arvada, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location and ease of access would be highest on my list.
• There was nothing I didn't like.

“Everything was very good from check-in, to room location, to room cleanliness to the laundry room. I would definitely stay here again.”

Sep 4, 2006 by Aravind from Manassas, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[7]

• Great Location, Good rooms.
• Staff did not really were not courteous.

“Overall, a very nice hotel. Great Value for $$$. Would definitely recommend to others”

Aug 10, 2006 by Matthew from Appleton, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[8]

• The kitchenette was incredibly nice.
• The hotel desk workers were very slow to acknowledge and help you.

“If you want convenience and kitchen facilities, this is the place for you. If you want courteous prompt help from the staff, this is not the place for you. Be prepared to wait at least 10-15 minutes for any question you may have (extra washcloth, extra key, etc). ”

Jul 22, 2006 by Ferdinand from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• It has a kitchen with utensils, plates, pots & pans for the price I paid!
• Needs soap for cleaning dishes etc.

“For the price, it is very good for what you get, kitchen and utensils. Generally clean and looks good in appearance.”

Jun 8, 2006 by Tami from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Full kitchen is great for traveling families!
• Very hard to find- Far off of the road that address indicates.

“I was pleasantly surprised when we got to the hotel. This was a great room at an excellent price. The full kitchen made breakfast affordable. We will definitely be staying here again and I would recommend it to others.”

May 8, 2006 by Bryan from Hoffman Estates, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Kitchen in the Room.
• Early check out is a bit difficult.

“Nice room, kitchen in room, located near convenient shopping.”

May 3, 2006 by Mari from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price
• Laundry facility.

“Overall, everything was good and nice.”

Apr 15, 2006 by Mil,Ton from Olive Hill, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience and location.
• TV channels not enough.

“Friendly staff especially Kristen at front desk.”

Mar 26, 2006 by Carrie from Sun Prairie, WI
Overall Rating: 4
Cleanliness:[10] • Staff:[10] • Location:[3]

• Super clean!
• Terrible bed!

“This hotel is a clean hotel, good for people like construction workers, traveling for their job. I see no other reason to stay there.”

Mar 25, 2006 by Milton from Olive Hill, KY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff very helpful, pleasant atmosphere.
• Only 10 TV channels.

“Best of the best and I stay at a lot of hotels around the country.”

Mar 20, 2006 by Milton from Olive Hill, KY
Overall Rating: 10
Cleanliness:[6] • Staff:[10] • Location:[10]

• It has Wi-Fi and makes so I can stay in my room like being home.
• Wish there were more TV channels to choose.

“Staff great rooms very comfortable, convenience of having stove, refrigerator, microwave right in the room. Just love staying at extended stay.”

Mar 7, 2006 by Christina from Lawrenceburg, TN
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• Hotel was close to the expressway,
• Hotel entrance was inconvenient. I had to turn around to a road then find the hotel entrance in the far back.

“Staff was friendly. There were staff members training at the front desk when I arrived. The fire alarm went off and I walked to the front desk to see what happened and there was a male employee at the desk laughing saying one of the staff members burned some popcorn, so I thought that was not professional. The hotel was clean.”