User Reviews for Courtyard by Marriott Naperville

Research User Reviews for Courtyard by Marriott Naperville (1-20 of 37)

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Aug 31, 2008 by Rob from Lakeville, MN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• The availability of sofa sleeper in king size bed rooms.
• The bathroom could have been cleaner. Seems floor was not mopped.

“Overall this hotel was comfortable and friendly. The pillows for the beds were comfortable. Internet hookup was convenient and easy to connect to.”

Jun 9, 2008 by Gina from Kankakee, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Free cookies.
• One staff member was rather rude and unhelpful.

“The hotel was nice. They took me way out of the way, when I could have just jumped off the tollway and been right there. The directions even had me turning into a parking lot for no apparent reason!”

Jun 9, 2008 by Brian &. from Arrowsmith, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[4]

• Pleasant staff; helpful if in a limited way.
• Damp carpet [two rooms]; bad perfume odor; parking lot seemed 'iffy'; iron damaged.

“This Courtyard was difficult to find, even with a map and we ended up calling the front desk for aid. The sign was not visible from the road. Otherwise it was in a pleasant area and on a scenic road, not far from our convention. Our first room smelled awful, bad perfume in the cleaner for the carpet apparently. The carpet was damp, everywhere. The phone wouldn't work. And there were only three sets of towels, and not very plush towels at that. The staff at the front desk were very accommodating, and could see that the room had recently gone through general cleaning and were happy to move us to a new room. The only trouble was, that the new room was not much different from the first one, except that the phone did work and the iron was slightly damaged, and we now had a view of the 'courtyard'. The practice of this Courtyard is also to bill for a daily newspaper unless you contact the desk to cancel the order, but then they still deliver it and you are required to return the paper to the desk anyway. Any way I look at that it was just a hassle.The bedding seemed quite nice but I woke with a backache due to the mattresses not being as firm as they should. All in all, the hotel was a disappointment. I have to believe that we would have head a more relaxing and enjoyable experience at any of the other 2-1/2 star hotels in the area [that have free breakfasts and probably not wet carpets] and even a few of the 2-star hotels as well. If we need another hotel in this area, we will bid lower for a 2-1/2 or 2-star hotel, hoping sincerely not to end up at this one again.”

Feb 25, 2008 by Mari from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• My original room had ants. They moved me to a new room immediately and were very accommodating.
• The long corridors were kind of creepy at night.

“Everything was spotless. The beds were very comfortable and clean. The first room I was in had ants (I think because it was directly across from the pool) but the staff was extremely accommodating and moved me immediately. With the exception of the person who checked me in at 12:30 a.m., all the staff was exceptionally friendly and professional.”

Dec 6, 2007 by Nate from Homewood, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newer furnishings, clean, patio door in room, free coffee, breakfast available.
• Patio was not usable due to locked door, and overgrown vegetation.

“This hotel was very nice. The rooms have newer furnishings and are very upscale. There is plenty of room, was very clean, and free high speed internet is great. I wish all the upscale hotels would do so. I like having a patio but would have liked it to have been usable. The door was locked and the patio was overgrown. Lobby spaces were beautiful; they had breakfast available and free coffee. A great hotel for the business traveler.”

Nov 1, 2007 by Steve from Fairfield Glade, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, quality facility, reasonable price.
• Some traffic noise from interstate.

“Quality facility with reasonable price for the location.”

Oct 10, 2007 by Neal from Asheboro, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean.
• Not very convenient.

“Good overnight or business trip hotel.”

Oct 4, 2007 by Irene from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, friendly staff, indoor pool and hot tub, good location, none smoking.
• Wanted mini fridge in the room.

“My husband and I were in town for the weekend. This hotel was in the perfect location (close to the high way and easy access to the western suburbs) and provided a nice clean and quiet place for us to relax. The pool and hot tub we well maintained and the staff was friendly. The only thing that was missing was a mini fridge in the room.”

Sep 20, 2007 by Bill from Wildwood, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Cleanliness and location.
• Not important.

“Well located; very clean and easily accessible. The hotel staff was extremely friendly.”

Sep 3, 2007 by Meg from Oswego, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very quick and helpful.
• Had to purchase breakfast.

“Hotel was quiet and comfortable.”

Aug 14, 2007 by Dale from Cincinnati, OH
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[6]

• Staff friendly. Breakfast okay.
• All windows extremely dirty. Bed extremely uncomfortable. Key.

“Motel hidden in trees. My stay was very uncomfortable. Bed was caved in on sides and lumpy. All windows dirty. Keyboard to interact with TV didn't work. Staff was friendly. Food was just okay. I will not recommend Court.”

Aug 13, 2007 by Delia from Los Angeles, CA
Overall Rating: 9
Staff:[9] • Location:[8]

• Good quality toiletries in room.
• Nothing negative at all.

“Exactly what you would expect of a courtyard Marriott.”

Aug 1, 2007 by Jen from Woodstock, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Comfortable beds.
• Thin walls, I could hear everything going on in the room next door.

“My one and only complaint was the thin walls in the rooms. I could hear the people next door closing the door to their room and the bathroom door. I could even hear their conversations word for word, and they were speaking in a normal tone of voice. I heard their footsteps even, when the kids ran from one end of the room to the other. This was not just a case of loud neighbors; those walls were way too thin.”

Jul 4, 2007 by Prakash from Naperville, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[7]

• Public areas were good and free internet at the lobby was useful.
• The room was small and crowded, Plumbing was not very good.

“This hotel is located in the business district of Naperville. Close to all the offices. The public areas are nice. The breakfast bar is good (costs $10 per person) but has excellent choice. The fitness room as good equipment. The rooms are small and the plumbing is bad.”

Jun 29, 2007 by Laura from Carmel, IN
Overall Rating: 7
Staff:[7] • Location:[7]

• Nice courtyard.
• Garbage was piled up outside the hotel exit. It was not cleaned up for some time.

“The hotel met my needs and the price was very good. I had to travel unexpectedly and would not have had the convenience of a second night if the price was not so good.”

Jun 28, 2007 by Michelle from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room was very clean and spacious. I would stay there again.
• I did not like the fact the free continental breakfast was not offered to us.

“I would recommend this hotel to friends and family. The staff was friendly and hotel was very clean and neat. I felt it was a very safe area and easy to find.”

Jun 15, 2007 by Dale from The Villages, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Overall cleanliness and friendly hotel personnel.
• Breakfast buffet price $9.95.

“We found it to be a very clean and friendly place to stay in the Naperville area. For the price it is the best we have stayed at in Naperville. I would highly recommend it to anyone”

May 31, 2007 by Jane from Neenah, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• They returned clothing I left at no charge.
• Its location is pretty far out.

“A lovely hotel with exceptional service.”

Mar 21, 2007 by Jimmie from Ellington, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Clean spacious quiet.
• Needs gym ad tanning bed.

“Hey this motel was nice and very clean, staff was polite and efficient. Wish there was more to do on site so did not have to look elsewhere to have something to do for leisure or fun. An exercise spot with equipment would be nice.”

Dec 30, 2006 by Robert from Little Elm, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Price was very reasonable.
• Breakfast price a little high for what they gave us for $9.95.

“It fit the bill.”

Oct 4, 2006 by Connie from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The cleanliness of the hotel.
• It was a little hard to find.

“Great hotel stay. Very clean. Friendly staff.”

Sep 5, 2006 by Barbara from New Berlin, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Wonderful bed with lots of pillows and great looking linens.
• No complaints.

“A small business man's hotel which seemed nicer than it's 2 and 1/2 star rating. Good size rooms, very attractive decor, convenient bathroom setup.”

May 24, 2006 by Sara from Indianapolis, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The rooms were very spacious and clean, included a patio.
• Maids were foreign and did not speak English.

“Overall Very Nice! The staff at the front desk were very friendly and accommodating upon check in. Rooms were very clean and dust free. Bathrooms were nice -- no leaks.”

May 22, 2006 by Koren from Crown Point, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy check in, great desk service.
• Somewhat loud.

“Nice, convenient, clean place to stay with very good service!”

May 15, 2006 by Alex from Geneva, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was well-furnished and I enjoyed the balcony.
• I couldn't hook my video games stereo up to the TV.

“This is a wonderful hotel which is able to take care of most all of your needs and do so with the utmost friendliness.”

Apr 27, 2006 by Vicki from Aurora, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The landscaping around the hotel and in the courtyard was excellent - perfect time of year to show it off.
• Really loud guys in the courtyard partying that night.

“The room was fine, the staff was great, and the breakfast buffet was good as far as breakfast buffets go. I was a little disappointed.”

Nov 16, 2005 by Barbara from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was so comfortable I forgot I wasn't at home.
• The parking lot was poorly lit and somewhat isolated,.

“I highly recommend this hotel. It is comfortable and well maintained, with a friendly, helpful staff.”

Oct 7, 2005 by Randi from Plano, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• The area was very nice and the hotel was nice too.
• They did not give me the room with two beds.

“Courtyard Marriot, Naperville was very clean with good service and was located in a very nice area with many nearby restaurants and shops. Also conveniently located to highway access.”

Sep 14, 2005 by Cathy from Galesburg, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Front desk was very friendly.
• Bathroom shower head was filthy.

“Would stay here again. The breakfast buffet was a little to pricey.”

Aug 24, 2005 by Lauren from South Euclid, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff bent over backwards to make our stay comfortable
• Walls a bit thin; one night a family with kids kept us awake.

“Although we had a few mishaps, (leaking air conditioner so that staff moved us to new room, and one night too much noise from room next door, my husband and I still enjoyed our stay enough to return.”

Aug 11, 2005 by Juan from Culver, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Nice rooms, especially the courtyard view.
• Have no complaint.

“The staff was great. I would recommend this hotel to friends.”

Aug 11, 2005 by James from Forest Park, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff, location to resaurants,They made my room the one I wanted instead of what I was given.
• I'm a boiler maker and I notice ventilation and such the bathroom vent had quite a bit of dust and it wasn't just because it was a smoking room.

“Pleasant,convienant,close to expressway. Very nice staff and hope to stay there this Saturday. Plus they sell beer and wine which I didn't indulge in at the time but its nice to know you can. Very pleasant experience.”

Aug 10, 2005 by Chuck from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• I liked the balcony overlooking the courtyard.
• I was disappointed that there was no continental breakfast.

“The hotel is off the main highway, but convenient to find. The staff was friendly and helpful and the room was clean and well stocked. I enjoyed the one night I spent there.”

Aug 6, 2005 by Pamela from Quincy, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was a treat for us, as we generally stay at the Red Roof Inn (not knocking them).

“Friendly personnel, clean, great location to our children when we visit; a real treat for us. Thank you is what I would like to say. My boss stays at the Courtyard Marriott on business and I make his reservations a lot. I generally can't afford to stay. So enjoyed having the opportunity to stay at the Marriott Courtyard in Naperville on Diehl Road.”

Jul 28, 2005 by Mike from Angola, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very convenient to expressway. Good value.
• Can't think of one.

“This hotel was reacently remodeled and was very convenient to find. Rooms were clean and large. Great new furniture with a slick internet connections and comforatble sitting chair. Great choice of channels on the TV. The entire place had a friendly staff and like new facility.”

Jun 16, 2005 by Angie from Naperville, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hot tub had great jets. Beer in the gift shop. Balconies. Good breakfast. Great online computers.
• Wish you had an outdoor pool with lots of sun.

“Luxurious and upscale, the CourtYard lends a sense of excitement to your suburban stay in Naperville, just 30 miles West of downtown Chicago. This hotel has all amenities to suit the business traveler as well as the weekend adventurer.”

May 25, 2005 by Ginger from Zionsville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courtyards are always great hotels. They pay attention to details - very nice

“Great location, breakfast buffet, nice pool, updated decorating, one of my favorite hotels to stay in.”

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