User Reviews for Sheraton Madison Hotel

Research User Reviews for Sheraton Madison Hotel (1-20 of 471)

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Dec 14, 2009 by Brian from Adel,IA
Overall Rating: 8

• Staff was very courteous.

“The hotel served our business needs very well and if given the choice would stay there for all subsequent business travel to the area.”

Dec 9, 2009 by Tammie from Virginia,MN
Overall Rating: 10

• Room service very good food and very nice staff.
• The dime stop when you got to the bathroom, they need to be up dated.

“The hotel was nice clean and staff was very kind.”

Dec 4, 2009 by Neal from Gaithersburg,MD
Overall Rating: 9

• Room was clean, large, and comfortable.
• Our room was right next to the door that exited the corridor.

“Large comfortable clean rooms w hi def TV in good neighborhood with free parking. OK Onsite restaurant. Free WiFi in the lobby. They give bonus cards if you let them skip cleaning the room; worth $5 redeemable only at the hotel.”

Nov 29, 2009 by Melissa from Port Washington,WI
Overall Rating: 9

• Lovely rooms, clean hotel, and nice pool.

“Very nice hotel located across from convention center. Beautifully decorated lobby and rooms. Nice pool. Downside was that the bedding, although beautiful and white, was too crisp (perhaps from excess bleach) and therefore uncomfortable and noisy.”

Nov 28, 2009 by Cate from Duluth,MN
Overall Rating: 8

• Location

“I have stayed here many times. It has always been excellent. This time it looked like the maid was interrupted during the cleaning of the bathroom. The toilet was dirty (!) and there were no towels.”

Oct 30, 2009 by Kathy from Wisconsin Rapids,WI
Overall Rating: 5

• The hotel was packed with young noisy people there for some convention.

“The carpet in room was stained, the comforters were lumpy and the room smelled like they sprayed something to cover an odor.”

Oct 28, 2009 by Laurence from Middleton,WI
Overall Rating: 7

• Location was not downtown.

“The hotel was nice.”

Oct 13, 2009 by Brent from East Dubuque,IL
Overall Rating: 9

• Front desk staff was great.
• Pool was too cold.

“Nice place to stay.”

Sep 27, 2009 by Charles from Mclean,VA
Overall Rating: 10

• The staff is the greatest.
• Would have used a larger pool.

“Though a short distance from downtown, the cheerfulness of the staff and their willingness to help with all concerns made up for the short distance.”

Sep 17, 2009 by Mary from Eden Prairie,MN
Overall Rating: 10

• Very helpful staff, great lounge areas, nice rooms, and clean.

“We stayed here for the Wisconsin Iron man. Staff was very accommodating (opened coffee bar an hour early), could walk to shuttle bus, they came and picked us up after the race in the hotel van, staff was very knowledgeable and helpful - surpassed our expectations. Lobby areas very inviting with computers/ Internet/ TVs for guests.”

Sep 16, 2009 by Darren from Dallas,TX
Overall Rating: 8

• Good location, comfortable room, good service.
• The breakfast buffet food was utterly tasteless and I am not a picky eater.

“Good location, nice, clean, large rooms, great windows that open so you can enjoy the crisp fresh air of a Wisconsin fall!”

Aug 28, 2009 by Adelina from Burbank,CA
Overall Rating: 8

• The free shuttle provided to and fro to any place in the hotel is excellent although not always available
• The faraway location and inaccessibility of the hotel in general

“This is a premier hotel for sure. The room is big, service up to standard and everything is clean. There is even free internet service at the lobby although not in the room. I am delighted with the shuttle service which readily extend its service even after I had checked out of the hotel for one more time. It is, however, quite troublesome in having no means of transportation when the shuttle bus is fully booked for the day especially since the public bus service going to hotel do not operate pass 7PM”

Aug 24, 2009 by Nik from Greendale,WY
Overall Rating: 9

• The staff was very friendly and accommodating
• The air conditioner in the room was too loud

“Incredible value, the staff was great to deal with and the hotel was very clean and easy to access.”

Aug 23, 2009 by Stephanie from Gahanna,OH
Overall Rating: 8

• Beautiful interior.
• Lobby too perfumy.

“Staff was friendly. Not overly informed. Room service didn't give us towels one day. Each room only has two towels to begin with which is abnormal.”

Jun 22, 2009 by Larry from Sacramento,CA
Overall Rating: 1

• Friendly staff and accommodating shuttle service.
• Horrible internet, not downtown as indicated, uncomfortable beds, lousy shower.

“This hotel was a major disappointment. The bed was uncomfortable, the linens sub par, and the comforter way to weighty for this time of year. The shower was lousy. The Internet service, for which you had to pay, was so bad as to be essentially nonexistent. Even the connections in the lobby (no business center to speak of) were painfully slow. The hotel was in the middle of nowhere necessitating taking the hotel shuttle (very good to their credit) or having a car. In other words, this hotel was not downtown by any stretch of definition. There were no other establishments, restaurants, or businesses of any kind within walking distance. Whatever money was saved, was more than lost by the extra aggravation of having to shuttle everywhere, no Internet service, lousy food, and the other items mentioned above. All in all of of the most frustrating and unpleasant hotel stays I've had in my frequent (3 weeks a month) travel.”

Jun 22, 2009 by Mike from Drummonds,TN
Overall Rating: 8

• Recreation facilities A+.
• Floor polishing in the lobby so big an area couldn't get luggage trolley past -
  at 9 am!

“Parking was open/unattended/ungaraged not even a fence. Someone decided refinishing the lobby floor mid-morning was a good idea.
Even if it negated the use of luggage trolleys to travel from the elevator to the desk or front door and spewed white stuff on shoes and other things close to the floor. While the rooms were spacious and comfortable, and the parking was free, I am still trying to find out why I was charged an extra $17 after I checked out.”

Jun 19, 2009 by Paul from Rochester Hills,MI
Overall Rating: 7

• The beds were uncomfortable. Also, no robes provided.

“Rooms are clean, neat and attractive. Beds were not conducive to sleeping. Too soft. Woke up with a severe back ache.”

Jun 16, 2009 by Lea Ann from Temple,TX
Overall Rating: 9

• The beds were extremely comfortable.
• The hallways were not clean, but everything else in the hotel was.

“Attractive facilities, large comfortable rooms, great views.”

Jun 15, 2009 by Trudy from Saint Paul,MN
Overall Rating: 4

• Clean rooms, friendly staff.
• It is not downtown. Not at all.

“I have never visited Madison before.
I purchased this hotel because it was supposedly Downtown. It was 3 miles away. I was extremely disappointed in the location. It is pretty much a flat out lie.”

Jun 2, 2009 by Bruce from Belle Plaine,MN
Overall Rating: 10

• Convenient location.
• Dinner took a long time to get service, although they did apologize and had already served 80 people and short staffed as well.

“Excellent location, clean and friendly staff. I would recommend this hotel to others.”

May 4, 2009 by Kevin from Rochester,MN
Overall Rating: 7

• Comfortable room.
• Could use a little TLC.

“Well located between downtown/University of Wisconsin and the south freeway, and near the arena. Slight dating of hallway decor but rooms are very nice and comfortable.”

Mar 13, 2009 by John from Eagan,MN
Overall Rating: 9

• Accessible with all amenities immediately available

“Great view toward the city; pretty bleak in the rear of the hotel. I would ask to be in a room with a city view.”

Mar 4, 2009 by Valerie from Mequon,WI
Overall Rating: 5

“This hotel is located at very proximate distance (within 3 min driving) from a downtown. It has a variety of good quality amenities (restaurant, pool, free Internet cafe, shuttle service, coffee-shop and so on). Unfortunately we had a no-pleasure night when we stayed at hotel. There were a lot of different youth sport events (wrestling, hockey, and swimming) in town and the teens were crazy to running around and screaming in floor at Saturday night (after 11:00PM). The hotel management could not stop the kids. The Hotel staff should be working with coaches and parents to prevent this problem in advance.”

Feb 1, 2009 by Jennifer from Beaver Dam,WI
Overall Rating: 10

• The bedding was made out of natural material, it didn't have the standard polyester bedspread.
• The shower head was too low, I'm 5'4" and I had to duck to rinse. Not comfortable for my 6'6" boyfriend.

“The hotel was beautiful on the inside and the room was clean and comfortable. They didn't have any parking close to the front door and it didn't have any other outside entrances.”

Nov 28, 2008 by John from Eagan,MN
Overall Rating: 9

• Responsive staff, clean room and readily available amenities.

“A pleasant surprise to find such a convenient and quality hotel on gameday in Madison.”

Oct 24, 2008 by Melissa
Overall Rating: 2

• Shuttle driver was nice.
• Front desk could not answere a direct question and then did not bother to get us the next availble suttle. We then had to call down twice.

“Not in town. Staff has worked there to long to know how to make there system not work. Internet access should be available, this was a 3 plus star. Mold should not be ok to see in the shower/tub.”

Oct 21, 2008 by
Overall Rating: 9

• Very clean and well presented.
• Very noisy.

“The hotel is clean and well presented. On the downside, There was not the avalibility of breakfast except for a resturant or room service, that was not very good and very high priced.”

Oct 13, 2008 by Jennifer
Overall Rating: 9

• The staff at this hotel is extremely helpful and friendly.

“This hotel is very pleasant; clean room, friendly staff, great business area with computers and television, fairly good location if you need to get downtown, overall a great stay at an unbelievable price!”

Oct 5, 2008 by Ann
Overall Rating: 10

• The location close to the Beltline is great as is free parking.
• Funny! How the cheaper hotels offer free internet and you pay for it in the nicer hotels?

“Friendly staff, great location, not too far from downtown area.”

Oct 1, 2008 by Lou
Overall Rating: 9

• A number of nice amenities at a very affordable price.
• The AC unit (fan) was very noisy.

“Not too old a facility with some nice recent updates. HD TV, newer furniture and bedding. Great hotel in a great location!”

Sep 26, 2008 by robert
Overall Rating: 8

• The room was beautiful, newly remodeled and clean.
• Poor service at restaurant for Sunday brunch.

“Beautiful room, great hotel. Recommend.”

Sep 15, 2008 by Robyn
Overall Rating: 8

• Excellent price.
• They nickle and dimed everything, not so much as a continental breakfast.

“It was a pleasant stay and quite. It had a Starbuck in the lobby and complimentary.
”

Sep 11, 2008 by Andrew from Naperville, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Clean, comfortable, nice staff.
• I wish it was closer to the UW campus.

“Solid choice for business or leisure travel if you have an automobile.”

Sep 9, 2008 by Mike from Eau Claire, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, comfortable rooms. Friendly, helpful staff.
• Insulation between rooms is poor. Loud neighbors would be a problem.

“Hotel was nicely remodeled except for bedding since we last stayed which was a needed improvement. Rooms were clean and comfortable. Complimentary shuttle was a plus. We would recommend this hotel and stay again.”

Sep 9, 2008 by Paul from Eau Claire, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great beyond normal.
• None smoking.

“Was a very nice hotel as a business staying then at more hotels, I would stay at again. Pool area was very nice for the kids and me too very relaxing.”

Sep 3, 2008 by Brian from Dubuque, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, staff was great.
• We liked everything.

“I would recommend this place to my friends. Exceeded all expectations.”

Sep 3, 2008 by Sue from Park City, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was great.
• Missed cleaning room 1 day.

“The staff was friendly and accommodating. The hotel shuttle was great.”

Sep 2, 2008 by Tara
Overall Rating: 9

“We really enjoyed our stay.”

Aug 24, 2008 by John from Montevideo, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean, neat and easily accessible.
• Our room was not cleaned after our first night.

“It is a neat, clean facility that is easily accessible. It is located in a quiet area of Madison, which is nice at night.”

Aug 24, 2008 by Ellen from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[2]

• Clean, good beds, internet available in lobby.
• As being downtown it was not walking distance from downtown.

“I liked the hotel, but when I requested a hotel, I requested a downtown hotel. This hotel is not walking distance from downtown, so I did not have the experience of being downtown, close to shops and restaurants that I expected and requested.”

Aug 21, 2008 by Kathy from Bethesda, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very comfortable, pleasant in every way.
• Need a car to stay here.

“The hotel was very gracious and welcoming. The room was lovely, very comfortable. Breakfast was included on weekdays. We were really pleased with the accommodation.”

Aug 21, 2008 by Vicki from Neillsville, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beds, and cleanliness.
• No free breakfast.

“Very nice hotel. I was impressed.”

Aug 21, 2008 by Pat from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• I knew it was decent enough in advance from past experience.
• Lobby smelled musty and there were too many flies.

“Nothing special but you could do worse. Decent staff and excellent shuttle service. Good sized room. Quiet.”

Aug 20, 2008 by Bill from Elmwood Park, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Flat screen TV and HD Cable was Awesome.
• Nothing in particular standed out.

“Great Hotel. Good for general area; would highly recommend for business travelers or a nice place to stay when visiting Madison.”

Aug 20, 2008 by Mitch from Fargo, ND
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[6]

• I liked the Link at the Sheraton lobby area.
• A path to the lake might have been nice.

“Though this was pure vacation, my partner and I both travel frequently for work and the Sheraton was a lovely surprise. The rooms were spacious and the community spaces modern and accessible. The staff was great-- and the free shuttle was very convenient to head Downtown! I'd highly recommend the Sheraton for work or play.”

Aug 20, 2008 by Jenny from Wauconda, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The shuttle service.

“Excellent decor. Helpful staff with a good restaurant recommendations.”

Aug 19, 2008 by Damien from Milwaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great staff.
• Not exactly downtown although in downtown zone.

“First class, comfortable hotel with a particularly customer-friendly staff.”

Aug 17, 2008 by Melinda from Shoreview, MN
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Bed was comfortable.
• No free internet access, could get it at a super 8.

“Facility was nice but for the price level I would expect internet access. Also, one of the pillows had no case on it and there was only one towel in the bathroom so I had to call. I would expect better attention to detail. Lastly, the ventilation system in the room sounded like a jet taking off every time it cycled so it woke me all night.”

Aug 17, 2008 by Larry from Fargo, ND
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[4]

• Easily found, pleasant staff.
• Location, should not be considered as a downtown hotel.

“Well staffed with pleasant people, and, if one wanted the SE corner of Madison (good location for heading on to Milwaukee or Chicago) it is conveniently located. It is definitely not downtown, and the proved inconvenient for us.”

Aug 16, 2008 by Paula from Spokane, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Enjoyed watching the Olympics on the nice big screen in the lobby.
• No breakfast - no coffee.

“Best housekeepers & shuttle service we have had. Front desk was friendly and helpful.”