User Reviews for Madison Concourse Hotel

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Feb 4, 2008 by Beth from Minneapolis, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Easy to find, decorated nicely and clean.
• Nothing.

“Good rest, great beds, slept well, good food.”

Jan 29, 2008 by Eric from Naperville, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Slow bar service.

“The hotel was excellent! Great location, newer amenities, on-site parking. I couldn't ask for anything else!”

Jan 29, 2008 by Shawn from Waukee, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bar.
• The shower.

“Hotel was very nice, the bar had a live jazz band and was very social and fun. Location was great and I would definitely stay here again.”

Jan 28, 2008 by Jeff from Merrill, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• We knew that it would be clean and well kept and it was.
• Parking is limited in the area and there was a fee to park.

“Hotel staff was very friendly, helpful and professional. The hallways and rooms were extremely clean even though it was winter and we expected to see the slop from outside tracked into the building and rooms. There was evidence that there were working at keeping the hallways and rooms clean.”

Jan 28, 2008 by David from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location within walking distance.
• Could improve sealing around window.

“Very friendly staff, amazing location at the steps of the capital, and a free shuttle around town to boot!”

Jan 25, 2008 by Mardi from Green Bay, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked that I could access the parking from my hotel elevator.
• My hotel key did not work at first and the ice machine was broken at some point, both minor.

“I felt very posh and pampered in this hotel. If it had not been so very frigid I would have been close enough to walk to anything that I may have needed. Because it was so cold, I chose to drive and that was very easy as well.”

Jan 25, 2008 by Mario from Mple Grove, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attentive staff w great amenities including underground heated parking.
• Billed again at checkout which was confusing.

“Well appointed hotel in the heart of Madison which made it close to the capitol and a wide choice of eating venues. Rooms were spotless and comfortable and made for a wonderful deal.”

Jan 23, 2008 by Lk from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice facilities.
• The pool was a little small.

“Excellent hotel. Staff awesome!”

Jan 23, 2008 by Joe from Wrightstown, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The lobby was beautiful.
• Parking ramp was awful.

“Pleasant rooms with views, numerous choices for food and shopping. We were in Madison for an event on UW-Madison's campus during a weekend of subzero temperatures. The Madison concourse worked out extremely well. We stayed on the tenth floor overlooking the lake. It was less than 2 miles from the field house and less than a mile from the union theater. Very convenient.”

Jan 23, 2008 by Ryan from Minneapolis, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Exercise facility and pool area.
• Closer to capital building than shopping and dining.

“Great hotel in a convenient location. Very helpful staff! highly recommended!”

Jan 23, 2008 by Mel from Farwell, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very clean and well maintained. High quality.
• My pickup won't fit in the parking garage.

“The Concourse is in a great location on the capital square. It is a very safe area a within walking distance to many Downtown attractions. The hotels have a very nice business office for traveling computer users. A very helpful and friendly. Very high quality furnisher and fixtures.”

Jan 20, 2008 by Jim from La Grange, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Big, clean rooms, comfortable beds; nice bar and restaurant.
• Parking limited on crowded nights.

“Excellent value, very comfortable, big rooms, great location.”

Jan 16, 2008 by Deanna from Eaton Rapids, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The atmosphere was nice. The bar had great food, and wonderful music. The rooms were nice and clean, the staff was very friendly.
• Being located in the very heart of downtown, the hotel seemed to have stragglers from the streets hanging out in the lobby, and the parking garage.

“Worth every penny I spent. I have no complaints. I had a great stay.”

Jan 16, 2008 by Laurie from Davenport, IA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location, bed.
• Parking, bathrooms, keys.

“This hotel was in a good location for our event at the Alliant Center and to State Street for evening activities. The room was fine, bed was great. Parking was horrible and there was an additional charge per night with no guarantee of a spot. Bathroom was very small. Upon check-in, the room keys did not work so I had to haul all the luggage back down 9 floors to the desk only to have them just smile and say "oh, I bet the keys didn't work." Apparently this happens frequently. One key never worked at all on either the parking or the room door. Quite poor signage to indicate where to park and how to get to the lobby as well.”

Jan 16, 2008 by Staci from Rochester, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• Staff was so helpful with dinning and entertainment ideas.
• Hard to find!

“We have been to Madison several times and had no idea where this hotel was. It is very hard to find. Many one way streets that dead end make it difficult to find. A bigger or more brightly colored sign on the side of the building would have been helpful. Once there the staff was outstanding! They more than made up for the difficulty in locating the hotel!”

Jan 13, 2008 by Anna from Mound, MN
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[9]

• Location.
• Immature staff - service level had good heart, lacking in execution.

“Great location, felt like its day has passed.”

Jan 13, 2008 by Geri from Viroqua, WI
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[10]

• The location was great.
• Rooms were small and the noise level from other rooms was very loud. Not the romantic get away we were hoping for.

“Everything was very clean. The decor is dated and bland. The rooms are not at all sound proof. I was up all night because of the children crying, people coughing and watching television late into the night. This was very unfortunate as we left our children behind to have a romantic get away.”

Jan 13, 2008 by Carrie from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, pool, hot tub, underground parking and siblings liked pillows.
• Dining areas were sleepy so went elsewhere.

“Excellent location, proximity to State Street and the Capital can't be beat.”

Jan 9, 2008 by Mike from New Prague, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale clean and the staff was remarkably professional with everything requested.
• Having to pay for parking.

“Outstanding Place to stay.”

Jan 9, 2008 by Dave from Green Bay, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful! I will use this hotel again soon!
• Price of room service for a pot of coffee was $14.

“My wife and I enjoyed our stay immensely! I actually look forward to going back to Madison just to stay at this hotel! Oh by the way, we swam in the pool, used the hot tub and sauna for a total of 2.5 hrs on Saturday afternoon and we were the ONLY ones there!”

Jan 2, 2008 by Joan from Burlington, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The hotel had two queen-sized beds in the room, which was very nice for those of us who like to share a bed!
• It would have been nice if they had had something for breakfast.

“This hotel was very comfortable and attractive. The beds were queen-sized and the pillows wonderful. Absolutely no complaints.”

Jan 2, 2008 by Mike from Greenville, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very clean, comfortable and friendly without being over-bearing.
• The maids kept knocking even though the do not disturb sign was up.

“Great location, close to State Street and Capital. I walked with two young boys to the Kohl Center no problem. Parking onsite and reasonable. Would highly recommend for anyone visiting the Capital or Campus.”

Dec 20, 2007 by Kate from Skokie, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds, clean, pleasant and helpful staff, great value lunch buffet.
• The heating in the room was a single window unit, and we did not care for the noise and how it worked.

“The hotel was very pleasant and comfortable. It is not a high end hotel (at least in the main levels) but is nicer than most Madison area digs. The sauna and hot tub are great and the exercise room useful. The pool is nice but not really appropriate for lap swimming. Our bed was really comfortable and the Concourse lunch buffet is a good value and yummy. We had a pleasant stay and appreciated the attentiveness and helpfulness of the staff.”

Dec 20, 2007 by Whitney from Waukesha, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby area.
• The heater in the room was loud and it was tough to keep it at a comfortable temperature.

“Beautiful hotel. Very professional and kind staff. Comfortable and quiet room. Delicious food. Great stay.”

Dec 19, 2007 by Murray from Minnetonka, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, great facilities and location, friendly staff.
• Nothing.

“This hotel was one of the best I have stayed at and particularly for the price. It has marvelous atmosphere and elegance.”

Dec 19, 2007 by John from Wausau, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bedding was soft and nice for sleeping.
• Shower water took a long time to get warm. Never got hot.

“Easy access, friendly easy registration, good elevator, nice clean hallway to room, very nice sleeping beds.”

Dec 18, 2007 by Diane from Waterloo, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very helpful and friendly and the rooms comfortable.
• Nothing.

“This is a great hotel in a perfect location. It is next to the state capitol and the college which was perfect for us. Gave us lots to do and lots of places to walk to.”

Dec 13, 2007 by Rick from Albuquerque, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Full and varied services.
• Shower drain was partially clogged/slow.

“An elegant hotel with a great Downtown location.”

Dec 12, 2007 by Jen from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I really liked the lobby and the view that the receptionist got us was great.
• It was not very romantic and the coffee left much to be desired.

“Overall, the hotel was beautiful and extremely convenient to the Downtown and university. I would definitely recommend this hotel to anyone traveling to Madison.”

Dec 7, 2007 by Jennifer from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• I liked the proximity of the hotel to downtown.
• The room service person was really rude.

“This is a nice hotel. Great location. I was not able to take advantage of most of the amenities such as gym, spa, game room, restaurant etc. but normally I would really appreciate those options.”

Dec 5, 2007 by Michael from Port Washington, WI
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[9]

• Centrally located.
• Pain peeling, plumbing poor, slow check in.

“It is not what I would call an upscale experience.”

Dec 3, 2007 by Larry from Pardeeville, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• The way we were treated as Guests was excellent! Couldn't have asked for more!

“It was perfect for what we planned on doing. I feel a lot of time is taken to clean. They made us feel a little more special.”

Nov 28, 2007 by Judy from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice big rooms, conditioner in addition to shampoo, good in-room coffee (Wolfgang Puck), sheets on top and bottom of comforter.
• Extra charge for parking.

“The room was everything we had hoped for and expected. It was comfortable and well appointed. Front desk service was excellent, prompt and friendly.”

Nov 28, 2007 by Kelly from Des Plaines, IL
Overall Rating: 8
Cleanliness:[4] • Staff:[8] • Location:[10]

• Great location.
• Parking deck difficult to park in because ceiling is too low. Damage to room & furniture (out of date). Clogged, dirty tub.

“Overall I like this hotel. It is in a great location. Everyone is friendly and the hotel looks nice enough. However, just a few things keep this hotel from being a great place. Firstly, the underground parking deck is scary. The majority of space has a ceiling height of 5'6" which limits most SUV's and mini-vans. You can see where everyone has scraped the ceilings of their vehicles. As you descend lower into the garage to find a spot, the ceiling gets lower and lower and if you need to, it is very difficult to turn around. The room itself is nice enough. If you look closely you will see older, damaged furnishings but they all function well. The bed was very comfortable but the shower was not. The drain was so clogged that there was at least 3" of standing water while trying to take a shower. Otherwise, the stay was pleasant. My biggest issue is that this is one of Madison's fanciest hotels. There aren't any hotels above a 3 star in Madison. Because of this, this hotel is probably your best bet if you are looking for something right downtown. You can't beat being a block from the Capitol.”

Nov 27, 2007 by Kari from Milton, WI
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Had to pay for parking.

“Very good location, excellent staff, nice room.”

Nov 27, 2007 by Dennis from Edina, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked the business center.
• I did not like the charge for parking.

“I would recommend this hotel, but do not agree with a charge for parking.”

Nov 25, 2007 by Mia from Irondale, AL
Overall Rating: 4
Cleanliness:[5] • Staff:[10] • Location:[10]

• Friendly staff.
• Noisy heater. Horrible bathroom.

“Great location, but the noisy old heater, and less than ideal bathroom made our next night at a super 8 seem like a 4-star experience.”

Nov 25, 2007 by Luke from Neenah, WI
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[6]

• They were nice enough to upgrade my room at 10 p.m. after heat didnt work.
• The heater didnt work, one employee stated no, I cant do that (literally every question) annoyed me.

“The employee needed to learn a better way than no I cant do that. She was very rude when checking in. The other girl working with her was nice and helpful. The one checking me in was terrible.”

Nov 19, 2007 by Mary from Racine, WI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Quiet, convenient, good pool, comfortable bed, good view.
• Pricey food, small towels, too few TV channels.

“Otherwise a bit steep in price. But convenient location is worth something.”

Nov 19, 2007 by Daved from Manitowoc, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location. Right in the hub of Downtown Madison.
• Water pressure on the higher floors was poor for showering and toilet needs.

“I have stayed here in the past and will definitely stay here again. I was here for a convention in which the "reduced" convention rate was over $110. I was able to book it for $70. There were a lot of jealous people at the convention when they found out how cheap I was able to get this place for. I had an excellent view right out my window, with the beautiful state capitol as the main feature.”

Nov 19, 2007 by Rob from Milwaukee, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location to the Downtown and UW.
• Have to pay for parking, should be included in price.

“Had a nice stay, thank you. Should get a pass voucher to get out of the parking lot on check in.”

Nov 9, 2007 by Tony from Valley Center, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Polite, attentive staff.
• Room dusty. Bathroom a bit small.

“This hotel is conveniently located in downtown Madison. The room was comfortable, but a bit dusty. The bathroom sink area was small and close to the toilette, which made getting ready in the morning a bit cramped for my wife and me. The staff was friendly and attentive. Overall, it was a solid stay in a somewhat unremarkable hotel.”

Nov 8, 2007 by Nancy from Geneseo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• All good.

“Enjoyed the hotel, great location in downtown Madison couldn't beat the price!”

Oct 26, 2007 by Amy from Edina, MN
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[9]

• Good location. Comfortable pillows. Good wireless.
• They put us in the room next to coke, ice machines and elevators.

“Attractive, comfortable hotel. Great location. Be careful about the underground parking. Very low ceiling and it's not well marked. No breakfast included.”

Oct 14, 2007 by Richard from Baraboo, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great view from my room.
• Parking was a bit high.

“Very nice and convenient.”

Sep 11, 2007 by Rod from Salt Lake City, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, restaurants, staff.
• Rooms getting a little old. Need some updating.

“I always enjoy staying at the Madison Concourse and Governors Club. A great place with a great location in Madison.”

Sep 9, 2007 by David from Milwaukee, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Touch of elegance.
• Dated in some public areas yet still pleasant overall.

“Obviously, this hotel was one of the finest 20 years ago if not the hotel in Madison. It still keeps a high level of service and the rooms are cozy. Rooms match newer 3 star hotels that typically charge more for a frequent business traveler. I have stayed twice and look forward to staying again.”

Sep 9, 2007 by Pamela from Athens, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Proximity to U. of Wisconsin, friendly, helpful staff.
• Powdered creamer in room.

“Overall excellent hotel. hope to stay there again someday”

Sep 4, 2007 by Xueming from Burlington, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just one word, and excellent.
• Road constructions next to the hotel.

“It is beyond the expectation. Excellent, excellent hotel and location for what we are there for (which is sending our son to u of Wisconsin at Madison). Thank you very much.”

Sep 3, 2007 by Cliff from Oshkosh, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was excellent.
• Nothing - it met all my expectations.

“The Madison concourse is ideally located right near the state capitol and state street. It is a very nice business hotel. The restaurants appeared to be very nice although we did not have the opportunity to try them. Staff was all very friendly and helpful.”